Agoda took money from my bank card for an airline ticket, but I never got the ticket. They didn't provide the service I paid for. I've been trying to get this fixed with their customer support for almost two months now. They still have my money and won't give a refund. I just want my money back.
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Reporter_R6HqfN
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• Feb 20, 2026
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Booked a hotel room that didn't match the pictures, no refund given
A guest of mine used Agoda to book a hotel room. The picture of the room doesn't match the room type that was actually booked. My guest tried to cancel right away but didn't get a dollar back. They have false information listed on their site. They also try to hurry you to lock in a price before you can even do any research. I downloaded the app to try and find out what the problem was. It says they're from Singapore. Please watch out and don't use this service.
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ECAUTIOUS
Charged for an airline ticket I never got
Booked a hotel room that didn't match the pictures, no refund given