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On January 5, 2022 I was on the Train #5 from Chicago to Sacramento, CA we had a sleeper in which poor services was giving to me and my son. The train was dirty so we clean our sleeper room. We had several people that was nasty on this train namely Francine and Yolanda that was mean. I asked questions and they was very short with me like I was doing them a favor for being on the train...there was lack of customer services. During Covid-19-Omicron It was dirty and the toilet was overflowing and we was not moved to another sleeper...my suggestion during Covid-19/Omicron I would like to see the train stayed at Sacramento CA after two days for about 20 minutes to be clean throughout. I am very concerned about my health because I have one kidney so I am scheduling a doctor's appointment this week so I am alright. I had both of my vaccine and booster I am 64 years old. I can be reached at 916-366-9064 or email [email protected]
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This crew is awesome at accommodating the passengers. Amy has excellent people skills delivered with grace and confidence. Eva in the cafe could not be sweeter if she had a sugar-gum-drop hat. She was absolutely perfect with her guests. Thanks so much for a great train ride HOME!

The staff today accommodated the passengers perfectly. I am so impressed by the care and concern they have for the passengers on this train ride. I will be back next week. This staff did an awesome job and they have all my thanks.

This staff did so well to accommodate the passengers on my train ride. They did a great job. Thank you so much for being so sweet and assertive to all the passengers today!

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I have taken almost every Amtrak. I would like to be as important as freight trains or big people. I wish I were as important as a dog. These are events that delay trains. Drunks also delay trains. All of this is okay. Smokers are not accommodated to step out and smoke. Every smoke stop is different in time allows if it is not cancelled. Usually it is seconds and never have I seen a smoker delay a train. They do not want to be left for a drag. Accommodate all of your passengers, Amtrak, or we can ride with someone else. We are paying passengers and we should be accommodated for 30 seconds!

We had no smoke and stretch stop for ten hours. Toledo was a stop that I did not get to see. Smoke and stretch stops are not a priority. This is unacceptable and it makes it rough on everyone. Smokers paid the same fare and should be accommodated fairly. We had to beg and plead to get out. Then we were called back in twenty seconds. Please do better if you wish for smokers to pick Amtrak. The staff was rude as well. There were no announcements made about a break. We were just ignored.