Claims Service International

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for customers to be less than satisfied with their services. (yes, that is a common and very polite opening sentence).

The customer is incorrect in all her assumptions. She bases her information from the internet and social media searches. The customer states CSI closed her claim after she called making these allegations. That is not true!

#1) the customer called from a phone number which could not be found for anyone in our system who has a claim. The number she called from was XXX-XXX-XXXX. The two phone numbers she provided CSI for her claim are XXX-XXX-XXXX and XXX-XXX-XXXX. We could not identify the caller to be able to even note her claim about her concerns.

#2) when the customer called CSI (before we knew who was calling) she stated she had reporters in her living room with her. Now, she states that she is part of a very "large private group" and "she does freelance investigative work under a private investigator."

#3) the customer also filed her complaint/review on 08/02/17 (stating that after the call she made, we closed her claim and she can't access it). However, we would like to provide messages sent from the customer on the message board which can ONLY be accessed from within the claim. Two messages were posted on 08/02/17 (the 2nd one is making these absurd allegations and accusing that CSI cannot provide her fair resolution to her claim). There are also 2 MORE messages posted on 08/03/17. One of the messages asks " Will Pan-American's connections with her mover and CSI cause a conflict of interest in settling my claim fairly and ethically?"???? The 2nd message states" Messages screen captured to show that nobody is responding to questions".

All things being considered, there is nothing that will affect the proper and legal processing of her claim. CSI does not engage in any unethical or illegal activities. We would appreciate it if the customer would stop her façade and stop trying to defame/extort
companies. Thank you.

***We are emailing the screenshots of the customer's messages showing the dates they were posted inside of her claim, after we "closed her claim" as the customer falsely states. It would be our pleasure to provide this evidence so everyone can see that we can substantiate what we are saying above and the customer has no legitimate reason to post this complaint.

First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.

Noting Missing Items at Delivery: A brief review of the inventory sheets reveals that the customer did not make any notations indicating any loss or damage to their goods as it is required to do at the time of delivery. Customers do not need to unpack boxes while the movers are still at the residence to verify missing items. However, boxes should be counted at time of the delivery and checked on the inventory to verify amounts match and inspected for condition at time of delivery to assure no external damage occurred. Once the customer notified us of her loss/damage we immediately referred them to our claims company CSI to file a claim for loss, damage, delay, overcharge or complaint.

Determination of Settlement Amount: Per federal regulations, the carrier must offer to levels of liability. IT IS NOT INSURANCE. The Full Value (Replacement) Protection covers for the full replacement of an article or the repairs of it, whichever is lower. The 60 Cents option is the basic liability coverage which is based on the weight of an article (regardless of its value) and is provided free of charge. Since no actual weight was substantiated by the customer to allow us to verify the actual weight of the article, we must follow industry standards as set forth in the AMSA Weight Guide and allow the article compensation as indicated in the guide.

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.

CSI is similar to when you take your taxes into someone to prepare them on your behalf and tell you the outcome. Carriers bring their claims to CSI to analyze on their behalf and tell them their legal liability to their customers. The Dispute process is offered as a courtesy by CSI to allow the customers an opportunity to provide additional support which they had not provided for the first review of their claim. Since the dispute process is offered as a courtesy the timeframe to complete this process is not federally mandated. (CSI is the only claims company which offers the dispute option). We are waiting for one final piece of information from the carrier before we can send any determination to the customer. We certainly apologize for the delay but we are trying to get the best settlement offer for the customer possible and require the info from the carrier to do this.

We regret that the customer felt the need to file a Revdex.com Complaint. We trust that they understand we are unable to complete our job in the customer's favor without this info. We are trying to get their dispute resolved as quick as possible.