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Direct Express reviews and customer experiences

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Direct Express Reviews

• May 27, 2026
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Someone used my SSN to get a Direct Express card without me knowing

Back in 2019 I had a payee for my social security. When I tried to get a new card turned on they told me my SSN was being used for fraud. They said someone else was using it.

I lost about 1700 dollars. I was told to freeze my SSN so nobody else could use it but me. The website is Direct Express and the address they had was in VA, USA. I don't know who did it or how they got my info. Just wanted to report what happened.

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• Mar 06, 2026
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Two charges from a company with no contact info

I was helping my friend check his Direct Express account and we found two charges. I finally tracked down who made them. Both charges came from the same place. They had no phone number, no email, no nothing. I put their address at the start of this.

It's just sad. A so-called company is going to take advantage of somebody who is disabled and doesn't get very much money.

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