Dressed to Deliver

I purchased a dress from Dressed to DeliverWhen my doctor informed me that I would not be able to wear the dress per hospital policy, I attempted to return the dress The website policy states to email the company and they would send me the return shipping address Rather than sending me the return shipping address, [redacted] insists on obtaining the hospital name and addressEventually she sends me the return shipping addressI receive an email notification that I will be refunded $I am entitled to a $refundI emailed [redacted] on 7/31/asking about the difference in priceShe responded the same day stating "As per the refund policy, shipping is at your cost"I emailed [redacted] back on 7/explaining that the total cost of the item was $60, and that shipping was $5, so I was entitled to a $refundI emailed her again on 8/4/and 8/10/requesting a response, and letting her know I would be filing a complaint if I did not hear back from her I have received no respo

I purchased a dress from Dressed to DeliverWhen my doctor informed me that I would not be able to wear the dress per hospital policy, I attempted to return the dress The website policy states to email the company and they would send me the return shipping address Rather than sending me the return shipping address, *** *** insists on obtaining the hospital name and addressEventually she sends me the return shipping addressI receive an email notification that I will be refunded $I am entitled to a $refundI emailed *** on 7/31/asking about the difference in priceShe responded the same day stating "As per the refund policy, shipping is at your cost"I emailed *** back on 7/explaining that the total cost of the item was $60, and that shipping was $5, so I was entitled to a $refundI emailed her again on 8/4/and 8/10/requesting a response, and letting her know I would be filing a complaint if I did not hear back from her I have received no respo

This is my go to baby shower giftWonderful customer service Would highly recommend