Drury Inn

Response:We believe that this matter has been resolved to [redacted] satisfaction. Our hotel worked closely with Mr. Crews to secure [redacted] refund of the room he had cancelled. He utilized a third party travel agent [redacted] and not the Drury Hotels' reservation system and...

that is why there was a delay in getting the refund. We were advised on 7/26/17 that [redacted] credit card charge had been refunded.