May 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refundOn May 08, 2016, we received the receipt of the Revdex.com complaint Our records reflect on July 7, 2015, the customer self-booked a flight reservation for [redacted] ***, using Expedia.comTravel was on United Airlines, departing July 20, 2015, from Newark, New Jersey to San Jose, California; returning on October 20, 2015, from San Jose, California to Newark, New JerseyThe customer is stating that they were advised that they had a flight credit, however have not been able to rebook using the flight credit Upon further researching the matter, we can confirm on October 14, 2015, the customer contacted Expedia, needing to cancel the returning flightOur agent advised the flight was nonrefundable; however the customer would have a flight creditOur agent advised the change fee of $200.00, plus any fare differenceThe customer understood our agent canceled the returning flight On May 4, 2016, the customer contacted Expedia, wanting to rebook using the flight creditOur agent advised the customer since the outbound flight was usedThe remaining ***ue of the ticket was $and the new fare price at $Our agent advised the customer the total add collect was at $The customer understood and agreed to process the exchangeOur agent re-capped the new date for the return as May 28, 2016, from Panama City, Panama to Newark, New Jersey with United Airlines Our agent sent the new itinerary information to [redacted] @gmail.com, which is the email address linked to the customer’s account In reviewing Ms***’s account, the original ticket was exchanged using the customer flight credit and the ticket is confirmed and active for travel on May 28, 2016, from Panama City, Panama to Newark, New Jersey with United Airlines Since the flight reservation was exchanged and the flight credit was used, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: first of all you were not suppose to be deducting from my card (that is fraud) second there was no where with your company or expedia that there was a 30% cancellation fee Expedia responded with the percentage is taken if cancelled days prior to reservation date This is months prior to reservation date Sincerely, [redacted] ***
October 12, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting a refundOn October 7, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 30, 2016, the customer self-booked a flight reservation for [redacted] , [redacted] , [redacted] , [redacted] Travel was on China Airlines, departing September 26, 2016, from Manila, Philippines to Tokyo, Japan; returning on October 1, 2016, from Tokyo, Japan to Manila, PhilippinesThe customer is stating they contacted Expedia to cancel one traveler from the flightThe customer is stating Expedia advised the customer would be refund; however the customer has not received the refund Upon further researching this matter, we have no record the customer contacted Expedia to cancel one traveler from the flight reservation In reviewing the customer’s account the travelers for [redacted] , [redacted] , [redacted] all used the flightThe traveler for [redacted] did not Based on the airline policy the ticket is refundable minus a cancellation fee of $On October 12, 2016, Expedia submitted the refund request to China Airlines The timeframe for the refund is up to 8-weeks from the airline; which is a standard timeframe for all airlines We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
November 29, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting a refundOn November 25, 2016, we received receipt of the Revdex.com complaint Our records reflect on October 20, 2016, the customer self-booked a flight reservation for Nagwa FanousTravel is on Egypt Air, departing November 19, 2016, from Cairo, Egypt to New York; returning on January 3, 2017, from New York to Cairo, EgyptThe customer is stating they were misinformed regarding the baggage Upon further researching this matter, we can confirm on November 21, 2016, the customer contacted Expedia via emailThe customer advising that they were misinformed by Egypt Airline website regarding the baggageThe customer advised that the Expedia confirmation and the Egypt Airline website showed the bags would be for feeThe customer advised once the traveler arrived at the airport the Egypt Air did not allow one of the traveler’s bags to be checked In reviewing the customer’s account, the itinerary confirmation does reflect that there are no fees for carry-ons or the first and second checked bagsThe Expedia confirmation does advise the customer to review the airline’s policy regarding the bags by selecting the link for Egypt Air The link takes the customer onto Egypt Air website, under baggageThe site does clearly advise the customer that for international routes on economy class, the airline allows two pieces 23kgs/50lbs and 158cm/62in, and one hand piece luggageThe site does state that any bag over 32kg the airline will not accept the bag and must be shipped separately as freight or cargo Based on the airline policy the ticket is nonrefundable Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have never heard the term “hotel collect” prior to reading the response to my complaint and was not informed of such by the Expedia rep when I made the bookingIn fact, the rep, ***, informed me on more than one occasion during the call that I would not be billed at the time of the bookingIn addition to typographical errors, the rep in the response references Travelocity, why is that? I am requesting that the recording from my phone call to [redacted] be pulled and made available to both the Revdex.com and me as proof Sincerely, [redacted] ***
October 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on September 1, 2015, Ms [redacted] booked a roundtrip flight from Bangkok, Thailand to Lijiang, China traveling October 9, 2015, through October 14, We understand from Ms [redacted] complaint that her flight was affected by an airline schedule changeAccording to her correspondence, she contacted our office for assistance with locating a better option for the changed flight and was unhappy with the level of customer service that she receivedShe mentioned long hold times that generated a $phone billMs [redacted] is requesting a refund or a coupon for her inconvenience According to our documentation, we discussed this matter with Ms [redacted] via email on October 19, We requested a copy of her phone bill for considerationMs [redacted] responded to our email thanking us for offering to assist, but we have no record of receiving the billAt this time we are requesting that she provide the requested documentationOnce received; we will review and respond We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Consumer called in to Revdex.com as he has been receiving calls from random numbers in the 916 716 range. To date he has had over 40 calls from this number range all claiming to be from Expedia. The caller always has a foreign (middle eastern) accent and wants to "verify information" as they have deals for him. When challenged they will disconnect the call.
Consumer has tried calling the numbers back and has had varying results from line being out of service, to speaking to a cell phone owner who has had their line cloned.
Numbers which have called in the last 2 days are - 916 716 6354, 916 716 1048, 916 716 6502 and 916 716 2043
May 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refundOn May 08, 2016, we received the receipt of the Revdex.com complaint Our records reflect on July 7, 2015, the customer self-booked a flight reservation for [redacted] ***, using Expedia.comTravel was on United Airlines, departing July 20, 2015, from Newark, New Jersey to San Jose, California; returning on October 20, 2015, from San Jose, California to Newark, New JerseyThe customer is stating that they were advised that they had a flight credit, however have not been able to rebook using the flight credit Upon further researching the matter, we can confirm on October 14, 2015, the customer contacted Expedia, needing to cancel the returning flightOur agent advised the flight was nonrefundable; however the customer would have a flight creditOur agent advised the change fee of $200.00, plus any fare differenceThe customer understood our agent canceled the returning flight On May 4, 2016, the customer contacted Expedia, wanting to rebook using the flight creditOur agent advised the customer since the outbound flight was usedThe remaining ***ue of the ticket was $and the new fare price at $Our agent advised the customer the total add collect was at $The customer understood and agreed to process the exchangeOur agent re-capped the new date for the return as May 28, 2016, from Panama City, Panama to Newark, New Jersey with United Airlines Our agent sent the new itinerary information to [redacted] @gmail.com, which is the email address linked to the customer’s account In reviewing Ms***’s account, the original ticket was exchanged using the customer flight credit and the ticket is confirmed and active for travel on May 28, 2016, from Panama City, Panama to Newark, New Jersey with United Airlines Since the flight reservation was exchanged and the flight credit was used, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: first of all you were not suppose to be deducting from my card (that is fraud) second there was no where with your company or expedia that there was a 30% cancellation fee Expedia responded with the percentage is taken if cancelled days prior to reservation date This is months prior to reservation date Sincerely, [redacted] ***
October 12, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting a refundOn October 7, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 30, 2016, the customer self-booked a flight reservation for [redacted] , [redacted] , [redacted] , [redacted] Travel was on China Airlines, departing September 26, 2016, from Manila, Philippines to Tokyo, Japan; returning on October 1, 2016, from Tokyo, Japan to Manila, PhilippinesThe customer is stating they contacted Expedia to cancel one traveler from the flightThe customer is stating Expedia advised the customer would be refund; however the customer has not received the refund Upon further researching this matter, we have no record the customer contacted Expedia to cancel one traveler from the flight reservation In reviewing the customer’s account the travelers for [redacted] , [redacted] , [redacted] all used the flightThe traveler for [redacted] did not Based on the airline policy the ticket is refundable minus a cancellation fee of $On October 12, 2016, Expedia submitted the refund request to China Airlines The timeframe for the refund is up to 8-weeks from the airline; which is a standard timeframe for all airlines We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
November 29, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting a refundOn November 25, 2016, we received receipt of the Revdex.com complaint Our records reflect on October 20, 2016, the customer self-booked a flight reservation for Nagwa FanousTravel is on Egypt Air, departing November 19, 2016, from Cairo, Egypt to New York; returning on January 3, 2017, from New York to Cairo, EgyptThe customer is stating they were misinformed regarding the baggage Upon further researching this matter, we can confirm on November 21, 2016, the customer contacted Expedia via emailThe customer advising that they were misinformed by Egypt Airline website regarding the baggageThe customer advised that the Expedia confirmation and the Egypt Airline website showed the bags would be for feeThe customer advised once the traveler arrived at the airport the Egypt Air did not allow one of the traveler’s bags to be checked In reviewing the customer’s account, the itinerary confirmation does reflect that there are no fees for carry-ons or the first and second checked bagsThe Expedia confirmation does advise the customer to review the airline’s policy regarding the bags by selecting the link for Egypt Air The link takes the customer onto Egypt Air website, under baggageThe site does clearly advise the customer that for international routes on economy class, the airline allows two pieces 23kgs/50lbs and 158cm/62in, and one hand piece luggageThe site does state that any bag over 32kg the airline will not accept the bag and must be shipped separately as freight or cargo Based on the airline policy the ticket is nonrefundable Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have never heard the term “hotel collect” prior to reading the response to my complaint and was not informed of such by the Expedia rep when I made the bookingIn fact, the rep, ***, informed me on more than one occasion during the call that I would not be billed at the time of the bookingIn addition to typographical errors, the rep in the response references Travelocity, why is that? I am requesting that the recording from my phone call to [redacted] be pulled and made available to both the Revdex.com and me as proof Sincerely, [redacted] ***
October 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on September 1, 2015, Ms [redacted] booked a roundtrip flight from Bangkok, Thailand to Lijiang, China traveling October 9, 2015, through October 14, We understand from Ms [redacted] complaint that her flight was affected by an airline schedule changeAccording to her correspondence, she contacted our office for assistance with locating a better option for the changed flight and was unhappy with the level of customer service that she receivedShe mentioned long hold times that generated a $phone billMs [redacted] is requesting a refund or a coupon for her inconvenience According to our documentation, we discussed this matter with Ms [redacted] via email on October 19, We requested a copy of her phone bill for considerationMs [redacted] responded to our email thanking us for offering to assist, but we have no record of receiving the billAt this time we are requesting that she provide the requested documentationOnce received; we will review and respond We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Consumer called in to Revdex.com as he has been receiving calls from random numbers in the 916 716 range. To date he has had over 40 calls from this number range all claiming to be from Expedia. The caller always has a foreign (middle eastern) accent and wants to "verify information" as they have deals for him. When challenged they will disconnect the call.
Consumer has tried calling the numbers back and has had varying results from line being out of service, to speaking to a cell phone owner who has had their line cloned.
Numbers which have called in the last 2 days are - 916 716 6354, 916 716 1048, 916 716 6502 and 916 716 2043