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HeyBalu ([email protected]) Reviews

• May 28, 2026
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Ordered a custom cat picture and got a random poster instead

I ordered a personalized item from them. It was supposed to be a picture of my daughter’s cat for her birthday. The package came through Amazon shipping but there was no return address or company name on the label at all.

What I got was not what I ordered. It was just a poster size piece of paper with some random image on it. I have emailed back and forth with their customer service team a few times and they keep refusing to give me a full refund. I asked for one in every single response.

I already contacted my credit card company and they are doing an investigation too. I lost $45.36 on this. Just wanted to warn people about this company.

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