Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
I booked a Spirit airline flight thru Justfly.com from La Guardia to fort lauderdale fl leaving on friday april 13, after confirming I noticed within minutes that my return flight was also on the same day, April 13, It should have been Monday April 16thI paid Justfly.com for the flight CSA Travel protection Total charged by Justfly.com So I called immediately as soon as I noticedThe representative would not budge and said I would have to speak to the airline even though it had been only minutes from the time it was bookedThe airline was Spirit, so I ended up calling them * *** *** ***I explained what had happened and I wanted the return flight to be on Monday April 16.They said they would charge for the change,then they made me listen to an automated message that said the company would charge an additional on top of the , I waited and I said to the representative no, so he waved it and now I am waiting for an email from Spirit with
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
Company charged me $to cancel a $round trip plane ticket I purchased with them and stated that I would receive $in credit for another bookingI paid the $and got $in credit as statedBut then when I went to use the credit they said it could only be used for the exact itinerary with the same airline
Then they said there is another $fee to use the credit to book a flightThen the only page on their website that allows you to choose the new itinerary using the $in credits would not load after repeated attempts, exceeding minutes each, on my very fast WiFiThen they said they did not have the flight dates I wanted even though those flight dates were being offered on competitive websites and on the airline's websiteThe airline refused to deal with the issue since that is their agreement with JustFly
So in summary, my experience was I got charged to create credits that the company made difficult and unappealing to use, and either did not state all the terms or limitations in advance or must have been in small print somewhere on website because I did not notice those terms when making decisionsVery deceptive
I booked airline tickets for $2,to Hawaii and days later I received notification that they were cancelledWhen I called the customer service number they said that the airlines increased the price and they could rebook the the tickets for $4,and they couldn't honor the original priceWhat a scam!!!!
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I was redirected from a portal site and purchased tickets for international flights at JustflyI live in the US, and my tickets are those for an airlines in the USThus, there was no reason for me to make this purchase in Canadian dollarsHowever, Justfly chose to do it in Canadian dollars, which I absolutely did not agree withPurchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction feesI had specifically chosen a purchase in the US dollarsBut with Justfly’s purchase in Canadian dollars, I now need to pay extra $This does not make sense at allJustfly charges you a handling fee of $for seat selections, which I was not aware of and am not happy about eitherBut I may have missed the fine printsI wish Justfly was much clearer about thatOther extra fees are more of my concernI am responsible for no more than what my receipt statesI needed to call Justfly a few times and spent so much time to solve t
We travel to Germany every September and I was happy to find a less expensive flight with JustFlyI booked the reservation and promptly received two emails confirming my reservation; issuing a confirmation code as well as a receipt of paymentThe first was the we are processing the reservation I thought all was fine until I went to pay my credit card for the purchaseWe like to have it all paid in full before departing on our tripsThe transaction was never processedI sent JustFly an email using the one they list under terms and conditions on the web site I received no acknowledgement or responseI also used the confirmation code to check the reservation with CondorReservation not found and JustFly is not on their list of operatorsBetween October and Dec I checked with Condor about my reservation and my credit card to see if the charge had been processedAlways Reservation not found and no transactionI finally talked to my credit card company about the situationI opted to change my credit card numberand sent a cancellation email to JustFlyI attempted to cancel the reservation over their web page and they wanted to charge me for a purchase they never processedNot happeningIf they persist and do manage to charge my new card it will end up in courtRun from them...do not walk..RUN!
Justfl*** changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl*** received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
Booked airfare from CLE to MSP on 11/3/justfly*** quoted price at $When booked seconds later, credit care was hit for $I call justfly.com to ask them to explain the discrepancy and he told me that prices changeI then went back on their site while on the phone, and it was STILL listed at $He refused to explain furtherI asked to cancel, also noted on site states free cancellation within hours, but was charged $for cancelI said I do not authorize any of these charges on my AMEX and rep stated he would give me a one tine courtesy and only charge $Now days later, there has been no refund of the $or the $I have no money to live on and AMEX can not dispute charges until it CLEARS their system
I booked a fly for my wife and I from Austin, TX to Kona, HIIn the Itinerary provided before I purchased the ticketsThe LAX to KONA leg of the trip over had a minute layover timeBut once I purchased the tickets and they sent me my final ItineraryThe layover time in LAX change to -2hours and minutesWhich means that we would not make our connecting flightI called JustFly numerous times to try and work this outBut they insisted that that layover time was the -2hours and minutes from checkout and I would have to pay a $cancellation fee per personFortunately, I took screenshots of the checkout screen before I purchased for some reason which reflects the 33minute layoverBut that was not good enough for JustFlyIt took numerous calls, hours on the phone and escalations to supervisors as well as, multiple emails with the screenshots before they finally cancelled my flight without a feeBut the issue I have is two-fold Why would the layover be changed after y
JustFly includes the option to add insurance to your trip, which I tried to add after booking my flightThe website crashed both times I tried to order it, so I assumed it wasn't workingI then cancelled my trip and didn't need the insurance anywayDespite their website crashing (even when I called to complain, they didn't disagree that their system wasn't working), they charged me for the insurance, and didn't send a confirmation that I had been charged until several days laterWhen I tried to cancel it, they said I would have had to call immediately after purchasing, and that I should have called them immediately after leaving their website to confirm whether or not the purchase had been made (even though their website crashed and there was no reason to believe I had been charged)Very dishonest businessI will never use them again
I WANT THIS COMPANY TO BE REVIEWED AND INSPECTED1- I WANT MY MONEY BACK AND REFUNDED FOR 2- ADVSERTISEMENT ON FRAUDULENT INSURANCE NEEDS TO BE INSPECTED AND REALLY TRACKED..." IS THIS EVEN A REAL BUSINESS? THEY ARE CALUCALTED AND PRECISE ON HOW TO MAKE A CUSTOMER FEEL AS IF THEY CAN TRUST AN INSURANCE COMPANY TO SAVE ANY ISSUES FOR A TRIP - INSTEAD ALL THEY DO IS COLLECT $FROM EVERY PERSON THAT PURCHASES TICKETS THROUGH THEM AND WHEN NEEDED TO GET HELP FIX OR MAKE A SOLUTION FOR A FLIGHT ISSUE, THERES NOTHING THAT CAN BE DONE
I booked a flight get my son home form school, realized he needed to change the return it since his dorm would not be open yet (Do not buy any of the insurance they offer-you can't use it for any changes) I booked a new flight, paid for the price of the flight plus a $fee for total of $ Received a confirmation e-mail His flight home was fine, when I went to check my son in for his flight back to school......the system would not accept the conf# so I called the airline first-they informed me that my flight had been voided by Justfly and they could not help meSo here I go and call justfly-big mistake-i was bounced around on the phone with different people all difficult to understand for hour and minutes It was a miserable experience every time I would get a new person-I had to repeat my entire situation and give all my information to them all over again I in the meantime looked at mt CC statement to see if they had actually charged me They charged me $for making a change but then never, made the change nor booked my new flight Yet I did receive confirmation numbers from them-nothing ever to notify me of 'voiding" my flight They would only offer to book another flight for me-which of course I declined because I refused to give this business another penny-they had already wasted nearly hours of my time I tried to get re-funded for the original fees they had charged me plus the second leg of the trip that my son did not use because they left it under the incorrect date and by the time we figured it out the flight had just left-they told me he missed his flight!! -they fought me hard on refunding anything but they finally agreed to the $ I still don't feel it is enough I will never use this service again
I booked a Spirit airline flight thru Justfly.com from La Guardia to fort lauderdale fl leaving on friday april 13, after confirming I noticed within minutes that my return flight was also on the same day, April 13, It should have been Monday April 16thI paid Justfly.com for the flight CSA Travel protection Total charged by Justfly.com So I called immediately as soon as I noticedThe representative would not budge and said I would have to speak to the airline even though it had been only minutes from the time it was bookedThe airline was Spirit, so I ended up calling them * *** *** ***I explained what had happened and I wanted the return flight to be on Monday April 16.They said they would charge for the change,then they made me listen to an automated message that said the company would charge an additional on top of the , I waited and I said to the representative no, so he waved it and now I am waiting for an email from Spirit with
I just got off the phone with employees agent and supervisorThe agent was very polite and tried to resolve my issue after I got off the phone with American Airlines about my cancellation and refundKen the agent was very nice and wanted to get my issue resolved after I asked to talk to a supervisor he had me on hold for minutesI mean really it takes that long to get a supervisor? Regardless finally I talk to *** the supervisor he was very rude told me I had to abide by American Airlines policy when American Airlines said I have to call justfl*** to refund me since I purchased my round trip ticket through justfl*** Then as *** kept repeating himself in very rude disgusting manner, he then had the audacity to disregard my request to speak to someone above him or give me a number to corporateNow is that good customer service? I don't think soVery disappointed with your agency and will never book a flight with your company again
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
I booked ticket internationalFrom just fly web Me and my brother I found my name non correct .contact justfly let them know .ask me to send my passport copy .after week ask me to buy new ticket under my name and I paid fee plus new ticket Aftet that I found justfly cancel my brothet ticket without any reson by accident or mistake I called them every day lime times asking why u cancell my brother ticket .finally say it its mistake and u disnt responsible about it And we tray rebooked ur brother we waiting our email from airlion partnersBeen days no information yet ticket one under my name other one under my brother name both cancelled and ticket its new with correct name under mine I hired lawyer for filling aginst justfly we found somthing wierd agent give me fake information about flight and its ready to go whick airlion cancelled from weeks ..only supervisor he can read the note We contact CEO headquarters justfly complain He said its our mistake they cancell ur brother ticket by mistake disnt review which passenger did correct nameWe still wating for Re booked my brother and give me full refund about my old ticket my lowyer contact airlion today which its turckish airlion they admitted received alot of complain about justfly web Its not professional dont have accurate informationIts not training about that kind of job Its no choice if not fixed and becoming responsible about cancell ticket by mistake .I going to court ASPIts just fraud
Justfly.com booked us on an airline that has gone out of businessWe have tried to resolve the issue directly but they have not been helpful
I cancelled my airline reservation including travel insurance on July 1, The company has sent me an email saying that the reservation is cancelled and a full refund will be credited to my charge card accountSo far I have not received any creditThis is for your information***
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I booked a flight through *** and was given a confirmation number and itineraryWhen I went to check in online there was an error so I checked in at the airport before my flight, but when I tried to check in I was told that there was no reservation with my name on it, and when I showed her my confirmation number the attendant was just as confused as I was that nothing was showing up! She said my only option was to call justfly directly or buy a new ticket (for twice the price! Plus a $fee for buying at the airport!)I tried calling justfly but was literally on hold for minutes, and realized I was now going to miss my flight if I didn't get the ticket so I just ended up buying oneIt's been over an hour and I am still on hold.., I have a screen shot of the confirmation from justfly and the charges to my card if you need proof I would be happy to email themOf course, I never received any notification from justfly that this reservation never went through
Company charged me $to cancel a $round trip plane ticket I purchased with them and stated that I would receive $in credit for another bookingI paid the $and got $in credit as statedBut then when I went to use the credit they said it could only be used for the exact itinerary with the same airline
Then they said there is another $fee to use the credit to book a flightThen the only page on their website that allows you to choose the new itinerary using the $in credits would not load after repeated attempts, exceeding minutes each, on my very fast WiFiThen they said they did not have the flight dates I wanted even though those flight dates were being offered on competitive websites and on the airline's websiteThe airline refused to deal with the issue since that is their agreement with JustFly
So in summary, my experience was I got charged to create credits that the company made difficult and unappealing to use, and either did not state all the terms or limitations in advance or must have been in small print somewhere on website because I did not notice those terms when making decisionsVery deceptive
I booked airline tickets for $2,to Hawaii and days later I received notification that they were cancelledWhen I called the customer service number they said that the airlines increased the price and they could rebook the the tickets for $4,and they couldn't honor the original priceWhat a scam!!!!
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I was redirected from a portal site and purchased tickets for international flights at JustflyI live in the US, and my tickets are those for an airlines in the USThus, there was no reason for me to make this purchase in Canadian dollarsHowever, Justfly chose to do it in Canadian dollars, which I absolutely did not agree withPurchases in foreign currencies would create extra cost such as foreign currency conversion and foreign transaction feesI had specifically chosen a purchase in the US dollarsBut with Justfly’s purchase in Canadian dollars, I now need to pay extra $This does not make sense at allJustfly charges you a handling fee of $for seat selections, which I was not aware of and am not happy about eitherBut I may have missed the fine printsI wish Justfly was much clearer about thatOther extra fees are more of my concernI am responsible for no more than what my receipt statesI needed to call Justfly a few times and spent so much time to solve t
We travel to Germany every September and I was happy to find a less expensive flight with JustFlyI booked the reservation and promptly received two emails confirming my reservation; issuing a confirmation code as well as a receipt of paymentThe first was the we are processing the reservation I thought all was fine until I went to pay my credit card for the purchaseWe like to have it all paid in full before departing on our tripsThe transaction was never processedI sent JustFly an email using the one they list under terms and conditions on the web site I received no acknowledgement or responseI also used the confirmation code to check the reservation with CondorReservation not found and JustFly is not on their list of operatorsBetween October and Dec I checked with Condor about my reservation and my credit card to see if the charge had been processedAlways Reservation not found and no transactionI finally talked to my credit card company about the situationI opted to change my credit card numberand sent a cancellation email to JustFlyI attempted to cancel the reservation over their web page and they wanted to charge me for a purchase they never processedNot happeningIf they persist and do manage to charge my new card it will end up in courtRun from them...do not walk..RUN!
Justfl*** changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl*** received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
Worst customer service, excessive hold times up to two hours and unable to make any upgrades or purchase additional options