I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
I purchased two ticket from JustF* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
HI I booked a ticket for my family vacation through justfly*** on sep at 12:PMLater, I found that the prices have come down the same night and so I called them to cancel my ticketThey said initially that they will charge me a $cancellation fee; when I insisted that I am cancelling my ticket within a hr time window, they still said that they might not be able to offer a full refund and they charged me a cancellation fee of $for my itineraryMy itinerary was cancelled on Sep at 10:PMHence, I thought of reaching out to you to ask if you can help me out in this caseI would like to know what options I have now in this scenarioI feel I am being deceived and cheated of my consumer rights as I called them within the hr time frame that the DOT (Dept of Transportation) stipulates, but still not getting a full refundI have attached the itinerary for your reference and as you can see, the itinerary is no longer valid as it has been cancelledI beli
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
the worst customer service I have had in a long time!
by people who barely understand or speak English
yes the flight was cheaper but between the time spend and the extra much more expensive
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
I had purchased a flight from MGA to SFO my scheduled flight was on 1/12/I called them because I needed to reschedule my flight to the 1/14/I was told I would have to pay them a cancelation fee of $but I will have a full credit for my original 1/12/flight of $for future flights anywhere, this is what the agent told me over the phoneI paid them the $I called them days ago to purchase a new flight, I was told I could only use the amount for the same flight from mga to sfo one way (exactly like the one I canceled)I told them, this is not what I was told when I called, I was misinformedI was referred to American Airlines (the airline for the canceled flight) they told me I would have to pay them an additional $penaltyNow I will be out $Had I been given the correct information, I would have never paid justfly*** anything and would have lost the ticket because I now have to pay $in cancelation feesI called justfly*** and I was told there
I purchased a ticket on the website Just Fly at *** as well as an extended policy at CSA which is listed on their website for $On the homepage, the airline stated that there is a no hassle cancellation within hoursI called back five times only to be left on hold for more than thirty minutes each timeI finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer ServiceI told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flightThe site does not specify that at allI was still within my twenty-foursAfter going back and forth with the Customer Service, she told me that part of my flight was eligible for a refundShe was willing to grant me a refund for $for the outbound flight within two to ten daysThe inbound flight was eligible for a flight credit of $only on AmericanI told her since I could not get my money b
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I wish I never discovered this websitewhen the fall semester started in september I was ecstatic to visit tokyo my dream since 5th gradeI now realize my dream is crushed because of just flyI made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticketso the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for meevery time, it was sorry sir you have no option but to cancel- over letters? understandable, but the cancellation is the tricky partthey told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ onlyand to top it off, I have to pay them 100$ to get the refundThey destroyed a college freshmans dreami want them shut down, as they do NOT know how to operate professionallyThey are thievesI asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothingjust told me to call back in hoursLet this be a heads up for anyone reading thisIm going through it now and it sucksBut I keep my head up
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
I purchased a flight on 11/29/(Booking Reference# ***)I received notice two weeks ago that justfly.com was changing my itinerary for my bookingI called to complain because the change makes me miss connecting flights that were booked separately from this reservationI was then told that they would cancel the reservation and "investigate" if they could get my money backThey said that would take daysI received two emails last week to call for an update only to be told that they never canceled the reservation and investigated the refundI was never told that they could change my flight without my approval or I would have never purchased the flight from them in the first placeThis company is such a scamI want all my money backI will never do business with this company againI also want to cancel and get a refund for Booking Reference# *** which was a part of my travel for this tripI now have to find an affordable flight for a trip that is less than
BUYER BEWARE! Do not use Justfly.com to book a travel reservation They are completely unethical in their business practices and there is absolutely no customer service My husband and myself had to cancel our trip to Nashville due to both of us being ill at the same time and under Doctor's orders not to travel Justfly.com said they could only give us site credit and not a full refund and the charge to do that would be $per person We refused to pay the $per perdom and the representative then told me that he would not cancel our reservation Long story short, we are having to file a claim with our travel insurance company to try to get reimbursed...all while being very ill
STAY AWAY FROM JUSTFLY.COM When I received my reservation it did not have the correct date I checked my browser history for the webpage I used to make the purchase to confirm that I had chosen the correct date of departure, but the confirmation email showed the departure exactly one week later When I tried to correct this, the system wanted $of the $dollars I spent on the original ticket In order to prevent the charge being posted to my credit card, I accepted the $fee in hopes that I could try rebooking by phone and get a refund of the $fee When I tried to do this I was transferred to three different representatives all of whom demonstrated poor mastery of the engish language The final representative offered to rebook my flight on the correct date for $more and refused to refund my original $fee This sort of business is not unusual in this world of systemized service Reps are slaves to computers, we are slaves to reps
cc: I have never been one to complain, But this is just unacceptable and unprofessional behavior An Honest mistake was made when purchasing a ticket through this company (***) I wanted to fly into Albany, Georgia, not ALbany, New York You see, my sister has Cancer and is being operated on August 1st, while this information in it's self is upsetting, but to be told that there is nothing you can do to help me and that I'm just out over $(when I had to borrow the money to begin with), and when asked if I could speak to a supervisor, I'm on hold for over hours and my flight has already taken off Then to be told that "my supervisor is unavailable", but they will call me back in 3-hoursUNACCEPTABLE!!!!!! It has now been hours and I have still no phone call.VERY UNPROFESSIONAL!!! And paying an extra $for a cancellation policy, (that apparently isn't any good) IF that cancellation policy is only good for same day booking IT SHOULD SAY JUST IN BOLD PRINT!!!!!!! (It's just another way to get your hard earned money!!!) I understand that the mistake may have been mine (due to being stressed out over my sister's situation) However, not being willing to work with me or let me speak to a supervisor is not acceptableSo now I am writing this to let you know that I am sending a copy of this notice to the *** *** *** and I will be posting all over *** *** suggesting that people not to use this web sight when trying to book flightsFor they are liable to be treated just this way!!!
Respectfully
*** * *** (Customer let down and feeling very mistreated)
On Oct4-went on Justfly.com and purchase airline tickets and insurance, total cost of $Traveling to Freeport, Bahamas on Nov and returning to Cleveland Ohio on Nov I received notification that the resort I was staying at would be closed Oct to Nov 18-2016, due to damages from Hurricane MatthewThat same day I called Justfly*** spoke to Glen on Oct 13-(***) and was told that they could not credit me my money that I needed to call insuranceThat same day I called CSA Travel Protection and spoke with *** *** and was giving a list of things I needed to submitVia certified mail and an additional $4.66, I sent all documentation I was told to sendCSA claim # *** *** * *** Nov 9, 2016, I received an email from Mr*** advising me "Since your trip cancellation was caused by an event that is not covered under this certificate, we are unable to provide benefits for your claimWe regret to inform
I purchased two ticket from JustF
* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
HI I booked a ticket for my family vacation through justfly*** on sep at 12:PMLater, I found that the prices have come down the same night and so I called them to cancel my ticketThey said initially that they will charge me a $cancellation fee; when I insisted that I am cancelling my ticket within a hr time window, they still said that they might not be able to offer a full refund and they charged me a cancellation fee of $for my itineraryMy itinerary was cancelled on Sep at 10:PMHence, I thought of reaching out to you to ask if you can help me out in this caseI would like to know what options I have now in this scenarioI feel I am being deceived and cheated of my consumer rights as I called them within the hr time frame that the DOT (Dept of Transportation) stipulates, but still not getting a full refundI have attached the itinerary for your reference and as you can see, the itinerary is no longer valid as it has been cancelledI beli
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
the worst customer service I have had in a long time!
by people who barely understand or speak English
yes the flight was cheaper but between the time spend and the extra much more expensive
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I had a very bad experience with this company JUSTFLY.*** , they lied to me about on bags on an international flight, saying I get bags per travelerI found out it wasn't true, I called them they gave me the runaround for minuets, saying we provided you the info as it appears on their screen at that time, that is completely not true, they know international travelers cares a lot about bagsthen I asked for an email and a name of a person in charge, she refused to do that saying she was not allowed to do thatNOT ALLOWED to speak a person in charge gives a way, they don't care about you once they take your money
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Justfly.*** is a scam!!!! Extremely terrible experience with justfl*** for purchasing flight ticketI originally tried to find a flight through *** and in the list justfl*** showed the lowest priceAfter booking the ticket, 2-weeks later I got an email from justfl*** said that the reservation has something wrong and need to call them back but they didn't mention what's wrong in the emailThen I called back with long time holding, and suddenly a representative with severe accent told me that my first flight was cancelled by the Air China and justfl*** had helped me change the flight to another day and sent me an emailBut as they just changed the first flight that cannot connect to the original second flight in the "combo"So they not only changed the first flight without discussion with me but also ignored this obvious mistakeI would say either they were *** or liersThen I pointed out this mistake and asked them to find a totally new flight combo of another dateThey found one but told me that they needed to contact Air China to discuss the issue and needed hoursI said that's too long and told them I wanted full refund so I can book from other companiesThen they said they still need to contact Air China to get wavier code in order to process refund and need hours to get me backSo that's it! Then after even days they never call me back or send any emails about this refundAfter that I called them twice with the same issue, but different representatives answered my phone and seemed that they only knew my flight had issues but didn't know it's moving on to the refund processThey just wasted the time again and again and let me wait day after dayAfter I saw other complaints online, I realized that this is entirely a big lie and contact my credit card company to start investigation and retrieve my credit backDon't believe their *** that refund needs 6-weeksI guess that's the time they need to transfer your money out that the credit card company cannot reach them anymore! If the same thing happened to you and you failed to get your money back, I suggested that you call the police to help you out! Because that's what I am going to do if my credit card company failed to help me get money back! Oh, and *** and Air China, I don't know yet what you two have been involved with Justfl*** but I won't trust both of you two anymore either!
I had purchased a flight from MGA to SFO my scheduled flight was on 1/12/I called them because I needed to reschedule my flight to the 1/14/I was told I would have to pay them a cancelation fee of $but I will have a full credit for my original 1/12/flight of $for future flights anywhere, this is what the agent told me over the phoneI paid them the $I called them days ago to purchase a new flight, I was told I could only use the amount for the same flight from mga to sfo one way (exactly like the one I canceled)I told them, this is not what I was told when I called, I was misinformedI was referred to American Airlines (the airline for the canceled flight) they told me I would have to pay them an additional $penaltyNow I will be out $Had I been given the correct information, I would have never paid justfly*** anything and would have lost the ticket because I now have to pay $in cancelation feesI called justfly*** and I was told there
I purchased a ticket on the website Just Fly at *** as well as an extended policy at CSA which is listed on their website for $On the homepage, the airline stated that there is a no hassle cancellation within hoursI called back five times only to be left on hold for more than thirty minutes each timeI finally reached a representative after I pressed the telephone option to make a new reservation who transferred me to Customer ServiceI told the representative I wanted to cancel my flight, but she told me I could not because I made changes to the flightThe site does not specify that at allI was still within my twenty-foursAfter going back and forth with the Customer Service, she told me that part of my flight was eligible for a refundShe was willing to grant me a refund for $for the outbound flight within two to ten daysThe inbound flight was eligible for a flight credit of $only on AmericanI told her since I could not get my money b
I booked a flight for my son on Justfly.com, at each selection on their website there was a nice, clear free hr free cancellation...This writer pressed on the information icon(i) next to the" free hr cancellation"This is where I read: If you ever need to make changes to your travel plans, we've got you coveredThe important part that stuck out to me was: Within hours of purchase, you can choose to cancel your booking for free no questions asked!This is clearly seen on justfly.com's websiteI called within the hours to cancel the reservation, I spoke to a woman representing Justfly.com that did not know what she was doing, *** Canada, spoke to me and ended up transferring me to *** a "Supervisor" she was also good at putting me on hold and eventually hanging upAll in all, the problemWAS NOT resolved, I called back and cancelled the reservation with a man named *** , I was told I would not get my money back and *** airlines would be dealing with m
a *** banner appeared in my email inboxi cannot get rid of it and cannot access my inbox with it therei read on their web page that they will bwe charging my bank accwith a $a month feehow do I get them to remove the banner and not take money out of my account? thank you*** ***
I wish I never discovered this websitewhen the fall semester started in september I was ecstatic to visit tokyo my dream since 5th gradeI now realize my dream is crushed because of just flyI made the first mess up of not buying the ticket directly from the airline, however the issue was that I forgot to add jr to my last name on the ticketso the customer support team over and over again puts me on hold for hours, saying to me their on the line with air china and are going to solve this for meevery time, it was sorry sir you have no option but to cancel- over letters? understandable, but the cancellation is the tricky partthey told me ill get back 500$ out of 780$ and now they are telling me the airline will take away 400$ so ill get back 300$ onlyand to top it off, I have to pay them 100$ to get the refundThey destroyed a college freshmans dreami want them shut down, as they do NOT know how to operate professionallyThey are thievesI asked for a supervisor and the lady that constantly told me to cancel , cutting me off over and over, she freaked out and told me theres no supervisor and no email, no name, number, nothingjust told me to call back in hoursLet this be a heads up for anyone reading thisIm going through it now and it sucksBut I keep my head up
I have booked travel on many third party sites, but my experience with JustFly was the worst I have ever hadMy flight for Columbus day weekend ended up being confirmed for two weeks laterIt was not clear in the booking process that they were shifting my search for flights to a different date(same flights, same airlines, same day of the week, but two weeks later.) They offered me nothingNo refund, no opportunity to change the flight to a future dayAbsolutely nothingThe worst by farMy advise; stay away from JustFly!
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money