Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I booked a flight with this company and needed to cancel due to a court appearance.I was charged dollars to cancel , I was told I will not be getting my money back but I will receive credit toward my next flight , for the amount paid, with the same passengers and same airline and same destination I have been calling *** for the past hours To use my credit as I am ready to travelCustomer service pick up and connect me to a different department , I was placed on hold for two hours at a time and each time I hung up after hours and redial and still no answer It is very hard to find reasonable ticket expecially with such stipulation after being charged for cancellation flight I am not able to get my money back I am frustrated with *** customer serviceIt is 10pm at night hours later still no luck
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
Worse company everHow can a supervisor advise a customer to dispute a claim with your bank to get your money backI missed my flight instead of trying to find another flight they advised me to cancel my flight, pressured to do so running the risk of loosing the all ticket amountThen after submit my cancellation the same supervisor advised me to file a full reimbursementCan not get a call back from a supervisor
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu
Justfly has falsely stated on multiple occasions that a refund was being issued, but has failed to issue said refundOn September 16, 2015, I booked two flights, round trip, from NYC to IcelandDue to a work obligation, I had to cancel one of those two flights at the end of January My interaction with Justfly at that point alone would have prevented me from ever using the website againBut it only got worseJustfly notified me at that point that they could not change my flight, but would issue a refund of $(the cost of the one flight minus the cancellation fee) within 5-business daysI left it at that expecting to be refunded and failed to pay attention to my bank account over the next couple of monthsI suppose that was my mistakeMy secretary asked me in April whether I had received the refund from Justfly and I decided to check my accountNot only had I not received the refund, but I was actually charged an additional $on February 1, I immediately c
Originally we booked four RT tickets from LAX to Manila for $on October 16,We received an email from them on December 24th , just hours before our flight that they cancelled the flight due to booking issues with Air ChinaWe contacted their office and they told us that we would have to rebook for $per RT ticket on AIr ChinaKeep in mind this all happened ten hours before the flightNow theses rat bastarbs have been doing this to all their customers-READ REVIEWS on YELPI will also file a complaint with the California FTB because they are basked in San FrancisicoTHIS IS BAIT AND SWITCH
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I have used justfly for several flights within the past 2-yearsI was typically happy with their available flights, however I recently booked a flight and was overcharged by the airline after processingWithin minutes I called customer serviceI was able to speak to someone relatively quickly, however I was told my only option was to accept the increased charges (which were over $150) or pay a $cancellation fee, which they would not waive, and rebook my flightThe poor customer service has deterred me from ever using their site again and I would recommend using a more reputable site
I purchased a flight from justfly*** and went through the steps to buy a flight for march 20th but received a ticket for march 7th However I did not notice the wrong ticket until todayI contacted the company and they wont do anythingI have search histories for their website both looking at flights on march 20th
I booked two international tickets to Spain with*** and called within the hour period to cancelI was told that there will be a $per person cancellation fee accessedApparently, this is stated in the small print on their websiteTheir website is misleading as it clearly states a "hour cancellation" as you go to book your ticket but the customer is expected to check the small print to find out that there is an additional fee of $per person to be accessed, even if the flight is cancelled within the hour time periodI called *** customer service number to cancel my reservationsThe representative was rude, unhelpful and refused to connect me to a supervisorI looked up the company on the Revdex.com website and there were 300+ negative comments on the Revdex.com website with similar complaintsI hung up the phone and called back for a supervisor who helped me cancel my reservation with a lower cancellation fee of $ppWebsites such as these cre
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
The federal law from US Dept of Transportation allows a consumer to cancel an airline flight and request full refund within hours of purchaseI booked a flight on Just Fly yesterday and needed to cancel my flight within this 24-hour periodAlthough the airline does not assess a fee, Just Fly is collecting a $feeThey advertised a Free Cancellation when I booked the flightWhen I called back, they said they are charging the $fee because I have four hoursThe practice is not transparent, this was not explicitly made clear to me the consumer, and they are keeping a $for no reason
Our grandson is stationed in Anchorage Alaska serving his country in the ArmyHis father is a disabled veteran of years and I am also a disabled vet of years all ArmyOur grandson was getting married on July 17, and my wife and I were flying there for his weddingWe booked our flights with Justfly.com, first class seats due to my disability and for my comfortUnfortunately, our grandson received deployment orders and must attend school in preparation for this deploymentHence, no wedding and cancellation of our flightsJustfly will not refund our money, will only gives us one year's credit, charged us $cancellation fee and will also charge us another $when and if we use the flight creditI do not usually travel due to my disability let alone on a plane for such a great distanceHowever for my only grandson in the military, I needed to be there for himI have written and spoken to both airlines and they have told me they would have helped us if we booke
My wife and I booked round trip flights to India in May of We later had to cancel these flights for health reasonsOn calling justfly, they informed us that we could pay $in order to cancel the flights and maintain a credit at Lufthansa of the value of the tickets ($1700)We were further guaranteed, after a long discussion with their agent, that the credit would be valid for a year from the original purchase date so long as we called to rebook prior to the expiration dateIn particular, the rebooked flights did not need to occur before May so long as they were booked by May This was simply falseOn calling back now in order to rebook the travel, JustFly has informed us that the credit has expired because it had to be flown before May I checked that this was not the case with their agent multiple times when I originally agreed to pay the cancellation fee because I knew we would not be able to fly until after that dateJustfly refuses to admit any fault an
I have bought two round-trip tickets through Justfly***It's happened that an air carrier has cancelled all flights due to bankruptcy (Air Berlin)Justfly has informed me about this cancellation and recommend to communicate with the carrier (which is impossible in this situation)But, I didn't buy these tickets from Air Berlin, I have paid to Justfly! My request for refund was declined by Justfly without any proper explanationsI have been forwarded to Air BerlinI want Justfly*** to return my money back
I booked a flight with this company and needed to cancel due to a court appearance.I was charged dollars to cancel , I was told I will not be getting my money back but I will receive credit toward my next flight , for the amount paid, with the same passengers and same airline and same destination I have been calling *** for the past hours To use my credit as I am ready to travelCustomer service pick up and connect me to a different department , I was placed on hold for two hours at a time and each time I hung up after hours and redial and still no answer It is very hard to find reasonable ticket expecially with such stipulation after being charged for cancellation flight I am not able to get my money back I am frustrated with *** customer serviceIt is 10pm at night hours later still no luck
I've called multiple times to change a flight and customer service have told me they cannot locate an adjusted fare to change the dateWhen I called the airline company, they told me specifically that JustFly can adjust the date to the desired date and that there would be a change fee, which I am fine withJustFly continues to tell me they cannot change the date although the airline company says they canIt feels like JustFly does not want to change the date because they will not receive reimbursement
First of all upon ordering a flight the price change after the price change the return date changed when I called customer service to correct this they said it would cost a fee to change the date then they said it would cost the cancellation fee of $to cancel the ticket in a negotiated down to but it is very upsetting and they were being very difficult They would spell things wrong repeat things back wrong and keep going up in price is and down in prices and all together pretty much shady
Justfly.*** is incompetent, unprofessional, engages is FRAUD and has zero customer service (polite people who are trained to repeat themselves, but zero power)They gave me a flight on a different date and time than the one I choseI immediately called back and they disconnected before addressing the problemI immediately called back a second time and was told that "minutes has passed since the booking so it is too late to change the flight"They insisted on charging $to change their mistakeI refusedI called the following day to pay their fee and dispute the charge as fraud but they refused to cancel the flight AND refused to accept any fee to change the flight and correct their mistake! I tried to file a complaint but their supervisor refused to provide any information, other than their main number, as to where a complaint could be madeEventually they told me to email: ***I have yet to find out if anyone will respond
I have had my flight schedule, for October, changed by this company and need to call and cancel the flights because new schedule does not workI have tried on three separate occasions to contact someone and been on hold for minutes, minutes, and now hours and minutesI need to cancel this flight, but cannot get a hold of anyone to do soI'm not sure what else I can do hereThis is my first time booking through this website, and will definitely be the lastI also purchased traveler's insurance for both tickets to be able to cancel ticketsTickets were both for flying out of ORD to MCO on October at 6:AM on Frontier Airlines with and flying back from ORD to MCO on October at 4:pm with United Airlines
I bought yesterday 12-04-tickets to lima, PeruOn the email I receive it says I have hours to make anychanges to my reservationI called this morning because I would like to change the return date flight and they told me they could cancel my tickets but they would charge me dollars per each passenger plus it could take up to days to see the money on my credit cardBefore I called I check the rates for the day that I want to change and its the same rateIt's advertisement what they are doing
Worse company everHow can a supervisor advise a customer to dispute a claim with your bank to get your money backI missed my flight instead of trying to find another flight they advised me to cancel my flight, pressured to do so running the risk of loosing the all ticket amountThen after submit my cancellation the same supervisor advised me to file a full reimbursementCan not get a call back from a supervisor
When I booked tickets for TAP Air Portugal over JustFly.***, the printout showed that first checked bag was free: "Personal item: FREE Carry-on: FREE 1st Bag: FREE 2nd Bag: €110.00"However, when we called Air Portugal, they told us that the price for checking in the first suitcase was USD
This is also a refund issueOn 10/6/I purchased round trip tickets from Justfly.*** for $Later on that day I was sent an email with my receipt and an advertisement saying " With justflyyou can fully manage your booking online and at your convenience." and it gave a specific attention to the fact that you can change your flightI kept this in mind as a better offer may appearOn 10/a better offer did appear when I clicked "Change Ticket" on the itinerary I thought it was a "trade" for the round trip tickets that the search results provided listed as $and my original tickets listed at $Instead my original tickets information was erased except for the charge I was given and I instead of what was advertised was charged an additional $in modification fees and an additional $for the ticketsThe listed price was $more than I payed (after the modification fees) but the original price of the first round trip tickets did not go awayI called cu