As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
I was sold a ticket for a one-stop flight from NYC to PDXIt was to stop in SFO onlyI paid more for a flight with only one stop rather than a flight with twoI received a confirmation from Just Fly that was for what I bookedJFK to SFO to PDXHowever, on the morning of my flight I was notified by the airline that I would be going to Las Vegas before San FranciscoI paid for a one stop flight and this is not what I ended up gettingI spoke with the airline and Just Fly and the airline told me that they were never given any contact information for me to send a formal confirmation and on top of that, they told me that Just Fly was aware that there was an additional stop on my itinerary and never passed that information on to meI have requested a refund for the difference in the ticket (one stop vstwo stops) but they refuseToday I checked my bank account and I was charged a mysterious $which is an unauthorized chargeI had paid for the ticket in full a month priorIf
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
Good day to anyone reading this,
Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
Hi I would like to know if there is some legal way to get my money back from a cancelation on this site (justfly.com) I booked a flight for september and cancel it after some issues with my daughter school schedule, they charge me fee per cancellation, offering me a credit back to use around USD, but seems that to use that credit I need to overpay another fee on any available optionCustomer service was not able to give me more options to not loose my money, wondering if I can proceed in a legal way to get my money back or at least be able to use the credit without their excesive fees, The cancellation policy is not clear in this sense, additionally I added a cancellation insurance, which seems to be uselessRegards, NahumP.SI'm a Spanish speaker, wondering if you can provide support in Spanish, if not possible it is ok to continue in English
JustFly*** refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
Dispute History: On January 17,we reserved and bought airline tickets with ***.( booking number ***) at the *** websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the *** webpage in my reservation * *** *** ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at *** *** ***So, I called justfly and the agent explained me that the first flight was canceled (r
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
Worst Experience of my life, using justfly*** booked my flight from Seattle to India and return - Air Canada
I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
Called to cancel my flight to Japan within hours of purchase Waited on phone for and 1/hours Person on phone stated the entire amount would be refunded No confirmation email was sentCalled again after hour wait and the person said they had no record of my cancelation No refund was ever sent to my cardVery frustrating
I’m giving one start because you have to I would give negative stars if I couldThey advertise one price and as soon as you book to confirm payment they change the price !!!! When you call it’s some call center in India and they do absolutely nothing to help youThey are a scam save your money book they someone elseGood thing I read the fine print before I pressed submit there listed $flight would now cost me $!!!!! They said it’s subject to change burn I explained why then when I went on another internet browser they advertise the same prices stillWhat a scam !!!! They already have numerous complaints issued stay away and spend your money somewhere else
Justfly.com promised a credit for having to cancel a flight we booked on their siteTheir customer service said if we canceled the flight before it departed, we'd receive a credit to use for future travelAfter speaking with three different customer service representatives and given different solutions and explanations for each, we've never received the credit or a possible solution to the problem
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
I was sold a ticket for a one-stop flight from NYC to PDXIt was to stop in SFO onlyI paid more for a flight with only one stop rather than a flight with twoI received a confirmation from Just Fly that was for what I bookedJFK to SFO to PDXHowever, on the morning of my flight I was notified by the airline that I would be going to Las Vegas before San FranciscoI paid for a one stop flight and this is not what I ended up gettingI spoke with the airline and Just Fly and the airline told me that they were never given any contact information for me to send a formal confirmation and on top of that, they told me that Just Fly was aware that there was an additional stop on my itinerary and never passed that information on to meI have requested a refund for the difference in the ticket (one stop vstwo stops) but they refuseToday I checked my bank account and I was charged a mysterious $which is an unauthorized chargeI had paid for the ticket in full a month priorIf
Hi, My name is *** ***, I purchased a air plane ticket to me and to my family at We wanted to fly to Europe, because my wife dad was diagnose with stomach cancer, and we wanted to spend a time with him before he will pass awayMy wife is not a green-card holder and, In order to visit her father, and get back without any issue, she has to be, or the process has to be startedTo issue the paper-work to my wife, I have to be a USCitizenWe applied immediately for the citizenship at 05/18/The immigration had the paper work at 05/20/They gave me the answer at 05/21/for The Biometrics Process at 06/07/I appeared for this immigration process and the lady told me, I need to wait for the next letter, within daysAfter that, July, August, September past by and the days was up, but nothing happenedI contacted USCIS by phone and e-mail, and every time the representative told me, my case is still under reviewI tried to make quicken up, my proc
Good day to anyone reading this,
Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
This entity charged my credit card unauthorized although the transaction attempt did not complete on their web page
Hi I would like to know if there is some legal way to get my money back from a cancelation on this site (justfly.com) I booked a flight for september and cancel it after some issues with my daughter school schedule, they charge me fee per cancellation, offering me a credit back to use around USD, but seems that to use that credit I need to overpay another fee on any available optionCustomer service was not able to give me more options to not loose my money, wondering if I can proceed in a legal way to get my money back or at least be able to use the credit without their excesive fees, The cancellation policy is not clear in this sense, additionally I added a cancellation insurance, which seems to be uselessRegards, NahumP.SI'm a Spanish speaker, wondering if you can provide support in Spanish, if not possible it is ok to continue in English
JustFly*** refuses to refund my money after I cancelled my reservationThey stated a credit will be issued to "my account," of which I have none with them, but to use any credit it MUST be to the same destination on the same airline within one yearI have no desire to book another trip and want my hard earned money refunded
Dispute History: On January 17,we reserved and bought airline tickets with ***.( booking number ***) at the *** websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the *** webpage in my reservation * *** *** ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at *** *** ***So, I called justfly and the agent explained me that the first flight was canceled (r
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
Worst Experience of my life, using justfly*** booked my flight from Seattle to India and return - Air Canada
I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
Called to cancel my flight to Japan within hours of purchase Waited on phone for and 1/hours Person on phone stated the entire amount would be refunded No confirmation email was sentCalled again after hour wait and the person said they had no record of my cancelation No refund was ever sent to my cardVery frustrating
I’m giving one start because you have to I would give negative stars if I couldThey advertise one price and as soon as you book to confirm payment they change the price !!!! When you call it’s some call center in India and they do absolutely nothing to help youThey are a scam save your money book they someone elseGood thing I read the fine print before I pressed submit there listed $flight would now cost me $!!!!! They said it’s subject to change burn I explained why then when I went on another internet browser they advertise the same prices stillWhat a scam !!!! They already have numerous complaints issued stay away and spend your money somewhere else
Hidden costs and last minute increases in the airfaresNver again
Justfly.com promised a credit for having to cancel a flight we booked on their siteTheir customer service said if we canceled the flight before it departed, we'd receive a credit to use for future travelAfter speaking with three different customer service representatives and given different solutions and explanations for each, we've never received the credit or a possible solution to the problem
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees