I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
I booked my tickets through justfly.com and want to provide my experienceThe airlines publishes that they provide competitive prices without any warnings and then lock the customer money and ticketsWhen we reach out them using their customer service, the call takes a minimum of mins as they need to put us on hold and talk to respective airlines as one would do(No automated systems).The CSEs communication is horrible and abruptly cut the phone if the talks are not in favorable to them or the companyThey are no worse than your streets travel agent
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
I received an email saying to call them "time sensitive issue"I did, the man on the other line didn't know what it was aboutHe said he had to read it and see what the problem wasI got put on hold for minutes until I finally gave upI called back, admittedly upset, and the second man said that one (or maybe both) of my flights had been changedI said I was worried about the airlines' reliability when I booked it and this just confirmed itI said I preferred a full refund backThis second man said, I couldn't get one because the changes were made weren't big changesI said, I don't think it's right that they can change flights on me without talking to me first (mind you there is plenty of time, our flight is in November and we booked them in August)I feel that as a consumer I should have the right to be a part of these changes (which to this date, I'm not sure what they are! When I'm leaving or getting in!) He just said that the airlines policy doesn't allow for itI hav
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I called to book a "phoonly" flight deal on April 11th while I was on vacation in New York (I live in Los Angeles)I intended to book the flight for travel July 12-19th and believed that's what was booked when I completed the reservationOn June 17th, a friend noticed that my confirmation showed travel dates of April 12-19th insteadObviously this is incorrect because at no point in the booking conversation did we discuss my trip occurring the next day, not to mention I was in New York and wouldn't be traveling from Los AngelesI called JustFly.com to inform them and they began looking into the issueI had to submit a written request for them to review the call recording and then wait almost a week for the resultI called on June 22nd, and they promised me they would have a result the next dayI called on June 23rd, and much to my relief they told me that they determined the error was the fault of the representative and a supervisor would call me by the end of the day to t
Justfly.com arbitrarily cancelled the return leg of my international flight (SFO-BOM-SFO)I only found out at the last minute when I tried to check in with the airline (Jet Airways) hours prior to return flightJustfly indicated that they had sent me 2-emails with subject "immediate attention required" and when they did not hear from me they simply cancelled the *return* leg and forfeited the ticketThere are a few major problems with this: a) When I clicked on "manage my booking" in the email from Justfly, the itinerary looked fine b) When I called JustFly in response to the email, I spoke to customer service for mins and was assured that the booking is fineI have proof of outbound call by way of cellphone records c) Their website continues to show a successful and confirmed booking - to this date! I have screenshots of the booking from their websiteI also emailed myself an itinerary after the call with JustFly and the email also shows a successful bookingd) I called
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
I have been trying for months to change a reservationonly the datesI understand the terms and conditions I have been given the run-around each and every tryEven when there are flights on their web site, they say they are not available for changing reservationsThe agents are hard to understand because of thick accentsI have been on hold for long periodsI have been cut off while waiting for a supervisorI have been told that they will call back and they don'tI have been offered a new flight that is twice what I have already paid ! I have paid this company $2,I am in danger of losing this money if they will not change my tickets !! I am completely frustrated at their poor service
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft
I booked an airline ticket for a trip from rutland vt to boston maMy flight home on april 4th got cancelled due to the weather so I rented a car to drive homeI was told my ticket would be refundedI was told that the airline would have to release the funds to just fly before they would refund meI then called the airline and they confirmed that the refund was released and just fly could pay me backIt is now august and I still have not received a refundI just got off the phone with them and they said I would just have to call back in 24-hours for an update
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
When I originally booked with this company my my flight dates were from April to may now I checked the ticket and my return date is may so I called to fix the problem and I'm being told I have to pay dollars to fix this when I check their website the ticket is only dollars and the employees there are so rude and not willing to help at all they took hours out of my life to tell me it's my fault and that they won't do ***
I booked my tickets through justfly.com and want to provide my experienceThe airlines publishes that they provide competitive prices without any warnings and then lock the customer money and ticketsWhen we reach out them using their customer service, the call takes a minimum of mins as they need to put us on hold and talk to respective airlines as one would do(No automated systems).The CSEs communication is horrible and abruptly cut the phone if the talks are not in favorable to them or the companyThey are no worse than your streets travel agent
Mistake made by booking team caused a spelling error in passengers last name and additional charges were needed to fix thatNo email or call confirming booking correction within various time frames provided from representatives Extremely long hold periods, minutes minimum over minutes some times Spent over consecutive hours dealing with various reps; none of which could help me "for certain" Rude customer support representatives (Talking over me, not answering questions, asking for unnecessary personal information, hanging up on me, transferring me to someone else when they choose to not help me, not trained properly in dealing with client issues, incredibly impatient) Not making it clear or evident anywhere that additional baggage can not be bought ahead of time online for the airline I was using, therefore making the passenger pay the airline more than the pre-purchase online advertised price
I purchased extra insurance for a cancellationThe insurance said can cancel for any reason at any time to get refundJustfly is charging me an extra to cancel the flightThis is a classic bait and switch
I purchased a ticket from the agencyThey have a 24-hour return policyI waited on hold and for the person to verify and it came up to hours and minutesThey would not provide a refund or reschedule and informed me that I could receive a creditThe credit could be used towards the purchase of another ticket plus a $fee per person plus $ticketThe cost of the ticket was $so I would have to pay $to receive the $creditI spoke with American Airlines who was willing to reschedule but I would need to go through the agencyThe agency said they could waive it if I had a medical or military emergency and it had to be approvedThey initially told me it was the airlines but the airline stated that it was the agency
I received an email saying to call them "time sensitive issue"I did, the man on the other line didn't know what it was aboutHe said he had to read it and see what the problem wasI got put on hold for minutes until I finally gave upI called back, admittedly upset, and the second man said that one (or maybe both) of my flights had been changedI said I was worried about the airlines' reliability when I booked it and this just confirmed itI said I preferred a full refund backThis second man said, I couldn't get one because the changes were made weren't big changesI said, I don't think it's right that they can change flights on me without talking to me first (mind you there is plenty of time, our flight is in November and we booked them in August)I feel that as a consumer I should have the right to be a part of these changes (which to this date, I'm not sure what they are! When I'm leaving or getting in!) He just said that the airlines policy doesn't allow for itI hav
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
In March I purchased two tickets to ScotlandI received an email confirmation and my credit card was billedI received no other information about the flight from themThe night before the flight I tried to check in online but the airline could not find my reservationI called JustFly and was told yes, my ticket was there, not to worry, I could check in at the airportThe next morning I arrived at the airport and was told at the counter that I did not have any ticketsI called JustFly again and was told the airline had cancelled the flight but not told them and not refunded them the money so they could not refund the money to meI told them that was not true at all as the airline was checking in travelers on that very flight as I stood thereThe JustFly agent told me to ask the airline agent what her advice was; she told me to have JustFly book me on another flight as soon as possibleI was flying overseas and there were limited flights to choose fromMy original flight was ov
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
Paid the $Change ticket fee and when I called to rebook the ticket- told me I had to pay another $to rebook the ticket when the price on the website advertises the ticket price for something elseWould not allow me to speak to a manager nor would they book the flight that I preferred said I had to use the flight they chose
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I called to book a "phoonly" flight deal on April 11th while I was on vacation in New York (I live in Los Angeles)I intended to book the flight for travel July 12-19th and believed that's what was booked when I completed the reservationOn June 17th, a friend noticed that my confirmation showed travel dates of April 12-19th insteadObviously this is incorrect because at no point in the booking conversation did we discuss my trip occurring the next day, not to mention I was in New York and wouldn't be traveling from Los AngelesI called JustFly.com to inform them and they began looking into the issueI had to submit a written request for them to review the call recording and then wait almost a week for the resultI called on June 22nd, and they promised me they would have a result the next dayI called on June 23rd, and much to my relief they told me that they determined the error was the fault of the representative and a supervisor would call me by the end of the day to t
Justfly.com arbitrarily cancelled the return leg of my international flight (SFO-BOM-SFO)I only found out at the last minute when I tried to check in with the airline (Jet Airways) hours prior to return flightJustfly indicated that they had sent me 2-emails with subject "immediate attention required" and when they did not hear from me they simply cancelled the *return* leg and forfeited the ticketThere are a few major problems with this: a) When I clicked on "manage my booking" in the email from Justfly, the itinerary looked fine b) When I called JustFly in response to the email, I spoke to customer service for mins and was assured that the booking is fineI have proof of outbound call by way of cellphone records c) Their website continues to show a successful and confirmed booking - to this date! I have screenshots of the booking from their websiteI also emailed myself an itinerary after the call with JustFly and the email also shows a successful bookingd) I called
We booked a flight reservation with justfly.com in January for a trip in JuneIt is the day before the trip and when logging in to check in, we see that the flight times have changed by hours and we were never notified of any changesWe are currently on another trip so having the flight moved up by two hours would have been beneficial to know more than hours priorWhen speaking with justfly to come to a conclusion on why we were not notified (a four hour period of time what involved being hung up on, on hold, and transferred around) the service people said that they spoke with the airline and got our seats upgraded and baggage fees taken care of since there was no way to change our flight because they would not switch airlinesWe then received notification from the airport that our reservation was no longer confirmed but the tickets were pendingIt then took another hour plus on the phone to get that sorted out to make sure we actually have a reservation for our flightWe then found out that justfly lies about crediting our bags and seatsNo one should ever use this websiteThe customer service representatives were extremely rude and lacked the knowledge to be able to solve the issue to answer basic questionsYou are better off booking with an airline directly and paying the more expensive price than deal with this company
I have been trying for months to change a reservationonly the datesI understand the terms and conditions I have been given the run-around each and every tryEven when there are flights on their web site, they say they are not available for changing reservationsThe agents are hard to understand because of thick accentsI have been on hold for long periodsI have been cut off while waiting for a supervisorI have been told that they will call back and they don'tI have been offered a new flight that is twice what I have already paid ! I have paid this company $2,I am in danger of losing this money if they will not change my tickets !! I am completely frustrated at their poor service
The quoted cancellation fee price did not match the "actual" amount charged by JustflyI was quoted a cancellation fee of $with a refund of $on a $ticketThe following day $was removed from my bank account by Justfly which they never told me they were going to doI called and questioned this action and they informed me this was a charge of $for the cancellation to Justfly and $will be removed from my ticket priceThat is $dollars on a $ticketI would have never agreed to these terms and asked to speak to a supervisorThe supervisor told me in other words that I was lying and the agent informed me of these chargesI personally look at this as theft