Prime Xpert / Sapphire Solutions Reviews and Customer Experiences

Prime Xpert / Sapphire Solutions Reviews

• Jun 30, 2026

Paid $109 to remove a Trojan and now getting hundreds of spam emails

I was trying to get rid of an old Comcast.net email that got moved to Yahoo storage. So I googled it and found this site called Prime Xpert. Called the number (888) 511-2778 ext 1001 and talked to a guy named Peter who said he was in California. He said he could remove the email for me.

He had me download something so he could get into my computer. Then he told me I had something called Pegasus Trojan linked to my [email protected] email. Said it would be $109 to get rid of it. Then he tried to get me to sign up for some Sapphire Solutions malware software for a monthly fee. The names at Sapphire were Billy Hawk and Michel at that same 888 number and another one 888-999-1696.

I knew something was off but I already paid the $109. I disputed it with Chase and they agreed to give me the money back. But now today I got hundreds of emails sent to my [email protected] account. I guess they subscribed me to a bunch of stuff. I didn't really win this one.

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Prime Xpert / Sapphire Solutions reviews and customer experiences