Randy's Hardware

On April **, 2015, a phone call was placed from the Parents of *** *** stating that they locked themselves out of their sons house and that there son was away on vacationI explained that an emergency lock out was $and if the lock needed to be replace their would be an additional fee
At that time, couple said they would call backTwenty minutes later, the Parents of *** ***, called back and asked if I would come, I proceeded to there house and used a locksmithing tool and my knowledge to get them into the home promptlyI was paid for my services and leftAt no time was I made aware that their was a problem until I received this letter from the Revdex.comI called *** ***'s mother for whom I did the work for and she was unaware that her son had even made a complaintAfter that I called, *** *** who stated that I charged too much for a job that took minutes and that his parents had called another locksmith at a lower cost however they still call me back to do the jobAt no time during our conversation did *** *** care that his parent were lock outside and that I was at the house immediately, he expressed was that he wanted a reduction in the fee that was already paidThis is my livelyhood and this is the fee I charge for an emergency lockout, which the parents agreed toI own Randy's Hardware and Locksmith, I am a licensed and bonded locksmith who caries a store, insurances and vehicles, so any work I do has out of pockets expenses and I only service the approximate mile radius in the local community, I do not rate on distance