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Southwest Air Lines Reviews

• Mar 08, 2026

Got charged a cancellation fee by someone pretending to be Southwest

I got a text or something saying they were from southwest air lines. I called the number to cancel a flight reservation I had. The person who answered said they were with Southwest.

They did refund the cost of the flight back to me, but then they charged a separate cancellation fee. It was 199.00 per person, so 398.00 total came out of my account. The whole thing felt off, so I checked. Southwest air does not charge cancellation fees at all. They just took my money for nothing.

These people are thieves. The number I called was (800) 435-9772 and they said they were in BC, CAN. I'm in the United States. They just stole 398 dollars from me.

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