Tennis Express, LP

[redacted] My name is [redacted] and I am a Senior Team Lead with Customer ServiceI understand you have TENNIS EXPRESS [redacted] that has NO VALUE on itI first would like to apologize for the inconvenience and I am here to resolve and process your requestHowever, I have contacted you by phone and also left my contact details so that you may return my call or send me an emailYou have indicated that this was a gift to you, with that, I would need to know the purchasers name, email address and/or phone number on their account so that I may verify this [redacted] ***The [redacted] number provided was listed in our systemWas this a physical [redacted] or was this emailed to you? If you would like to contact me directly, again, my name is [redacted] and my phone number [redacted] email is [redacted] I am available everyday except Monday's and Saturday;sAgain, I want to personally apologize for all of the inconvenience this has causedI would love to help you! Kind Regards, [redacted]

Good Afternoon,I have reached out and spoken with our customer
*** ***. I listened to her concerns on an order that she had
placed earlier this monthHer first concern was misinformation provided to her with a
tracking number. It was explained to her to be a UPS tracking
number, when in fact it was a USPS (US
Mail) tracking number. The second concern was her attempts to contact us and not receive a
call back from a representative. When I received this message, I directly reached out to apologize for the concerns she encountered and I have addressed both
concerns on this matter. I thanked her for her
feedback and she thanked me for the follow up phone call. She also
shared that she had in fact received her package yesterday. Thank you,Roddy ***Tennis Express Director

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and this response did not resolve the complaint I had to send the company proof of purchase of the *** ***, which should not be the case for a gift After I did so they refunded the *** *** purchaser the amount of purchase, so I consider the case closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Monday, July 13, 4:PM To: drteam Subject: ID*** My complaint against Tennis Expresshas been resolved. I did receive the item ordered and they did call to find out what happened. Thank you *** ***

[redacted]My name is [redacted] and I am a Senior Team Lead with Customer Service. I understand you have TENNIS EXPRESS [redacted] that has NO VALUE on it. I first would like to apologize for the inconvenience and I am here to resolve and process your request. However, I have contacted you by phone...

and also left my contact details so that you may return my call or send me an email. You have indicated that this was a gift to you, with that, I would need to know the purchasers name, email address and/or phone number on their account so that I may verify this [redacted]. The [redacted] number provided was listed in our system. Was this a physical [redacted] or was this emailed to you? If you would like to contact me directly, again, my name is [redacted] and my phone number [redacted] email is [redacted] I am available everyday except Monday's and Saturday;s. Again, I want to personally apologize for all of the inconvenience this has caused. I would love to help you! Kind Regards,[redacted]

Revdex.com:
This letter is to inform you that Tennis Express has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/29/2016 and assigned ID [redacted]
Regards,Thank you for your quick handling of my complaint.  The business fairly resolved...

the issue.