Wingstop

Review: Company does not honor any of the coupons that it advertises online. When you get there and order food and try to use your mobile coupon that the company puts out, they tell you that they can't accept it because it is not printed on a piece of paper. The mobile coupons are so that you don't have to print them off of your phone and you can just use them when you get to the location. So now you are forced to either pay the retail for the food or walk away with your kids who don't understand what the problem is.Desired Settlement: I need to have them post online that you have to have a printed coupon to use at their location. If the company offers you to be able to use the coupon on the phone then they should as well and not come up with some bait and switch. I would also like a phone call when this matter is resolved.Thank You

Business

Response:

Business states that Wing Stop is franchised owned. The marketing/advertising group at Wing Stop Corporate in Dallas TX, determines and sets forth policies pertaining to coupons. Individual stores can set certain policies regarding local offers but all online coupons are issued by the corporate office. Please make sure that all legitimate coupon offers display Wing Stop Logo. All coupons are asked to be printed out. Our system does not include scannable coupons since business does not have the ability to scan. Business states that a $24 discount is unheard of and unreasonable. Any further concerns should be sent to Corporate office in Dallas, TX.

Worst customer service received at any place they hire very unprofessional workers who always look overworked and the wait time for your order is a minimum of 20 minutes and not to mention they check I.D's for all transactions including debit cards!