American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:1.     I purchased tickets from a travel agent, named [redacted] which advertises extensively and has an A rating from the Revdex.com and a 5 star rating on Yelp.  I had no way of knowing that [redacted] was operating outside of American Airlines Program Conditions.2.     When I was contacted by [redacted] at American Airlines on Marcy 30, 2016, I fully cooperated with her investigation and provided her with all of the information I had.3.     On April 1, 2016, Ms[redacted] sent me a letter telling me “As it was clear that you were not aware that you were purchasing an award ticket, your account was only assessed half of penalty at this time, 97,500 miles…” and the miles were removed from my [redacted] account.4.     I have been a long term member of the frequent flyer programs at America West, US Airways, and American Airlines.  I have never violated the rules of the programs.
American Airlines removed 97,500 miles from my frequent flyer account and has not repaid them.egards,
[redacted]

Passenger has been contacted under case number [redacted] on April 29, 2017. See attached.

Passenger has been contacted under case number [redacted] and resolution has been offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]