American Airlines Reviews (1825)
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Address: P.o. Box 619616 Md 5494, Dallas, Minnesota, United States, 75261
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Complaint: [redacted] I am rejecting this response because:They have not responded and they are lying in their correspondence Regards, [redacted] ***
Passenger has been contacted under case number [redacted] and explanation has been provided
Complaint: [redacted] I am rejecting this response because: The business never responded to my complaint Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me However, in response to the letter from American AirlinesI did call her back and left a voice mail messageI also never received the vouchers she speaks about I told her about it in the voice mail Please follow up with them to make sure that they do give me those vouchers Thanks Regards, [redacted]
Passenger has been contacted: See attached
Passenger was contacted under case [redacted] and resolution offered and policy upheld
Complaint: [redacted] I am rejecting this response because: YesI would like to pursue this case furtherWould you like for me to re send details on such issues I experienced during my travels?Also, my phone on file is disconnected as I am living abroad at the moment Regards, [redacted]
Passenger was contacted under cases [redacted] and [redacted] and a resolution was offered
Complaint: [redacted] I am rejecting this response because:Nothing was resolvedThey did nothing but let time passI am still upset and do not feel my concerns were addressedI have not traveled American Airlines since then, nor do I plan to again until they treat customers with more consideration Regards, [redacted]
Passenger was contacted by phone on March 29, Passenger stated she does not want anyone from American Airlines to call her again
Passenger was contacted by phone on March 15, Suggestion on policy has been noted
Complaint: [redacted] I am rejecting this response because: I am in the military and can not just take trips from Charlotte to BWIWaiving a fee of $is not acceptable for my loss, embarrassment and inconvenience Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have already filed a lost item report over one week ago with no resolutionMy report # is [redacted] I have also learned from multiple sources American Airlines is not proactive in such matters and rarely offers resolution for the customerIn the very least, I deserve compensation for a new phone in a timely manner Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: it should not take TWO YEARS for a business to respond to a complaint through the Revdex.comThe temerity! Their customer service is awful, they don't accept complaint phone calls, and the one time they returned my email with a phone call the customer service representative was incredibly unprofessional and then hung up on meSo this TWO YEAR response time only surprises me because of the fact that they responded at allSo no, I do not accept this response from American AirlinesAnd actually, this has just upset me all over again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me FINALLY Regards, [redacted]
Passenger was responded to in case [redacted] on February 4, See attached
Complaint: [redacted] I am rejecting this response because: I tried multiple time to speak to American Airlines or on [redacted] and I got no responseI'm expecting Revdex.com to assist me in getting in touch with the right person at AA Regards, [redacted]