American Airlines

Complaint: [redacted] I am rejecting this response because: I have not received any correspondence nor any resolution on this issue from American AirlinesNo refund was issuedThis is not acceptable Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: AA did not resolve the issue or address it in my opinionI am not aware of any action AA took to contact me about it or solutions to avoid from happening to other passengers in the future Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] is the agent who rejected my claim the first time; also his lack of help the first time around helping me when I requested a supervisor to speak to returning my calls and letting me know certain things about this claim was horrible this response is basically the same thing he has said in my resolution...I still havent recieved a personal response from a supervisor or american airlines since I emailed them on this issue before I put my statement in with Revdex.comI called and asked could I speak to a supervisor numerous times american airlines treat customers like crap and they put day or limitations thats unheard of so they can use that as an excuse to not do what theyre supposed to....when I sent my paperwork in no one stated that this paperwork needed to be in within a certain amount of time and thats what customer service is about....if im calling in with a claim I should let you know all the guidelines and the stipulations before we would move on with the process which you all did not do and used that as an excuse to say that was the reason why you all denied my claim...american airlines also have tons of complaints from customers who signed up for there advantage club who also gets poor customer service all the time....In the resolution letters you have sent states that the documentation I sent in dont meet your criteria and couldnt be verified, when you said certain things about the documentation needed to be resent I tried and told you thats the only documentation we had....I called both stores myself and could verify so I cant understand how you all couldnt and on these documentations what all are you all looking for it clearly showes the store it was purchased from the item the amount the date the store clerk transaction number I dont see what more is needed to be seen; this is just another way for american airlines to let there employees get away with my items that was stolen out of my luggage and there employees to have terrible customer service Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on April 7, See attachedA follow up phone conversation was also held on April 18, to further explain

Complaint: [redacted] I am rejecting this response because: American Airlines did refund the airfare after months of fightingThey then only compensated a small portion of the damages caused by their issuesI am also wondering why it took almost year to reply to this complaint? Regards, [redacted] ***

Passenger has been contacted under case numbers [redacted] on August 31, See attached

Passenger has been contacted under case number [redacted] on January 12, See attached

Complaint: [redacted] I am rejecting this response because:They did not properly refund my loss of time, I still use the company but only when I have no other choice for travel Regards, [redacted] ***

Complaint: I am rejecting this response because: The only acceptable solution to this complaint is that they make a policy that they do not overbook first-class cabinsThis is a serious customer service issue, first class customers that pay a premium for that seat should not run the risk of losing their seats or being downgradedThis is why we pay a premium for those seats If they have a policy that they do over book 1st class cabins which is what they have told me unofficially, then this information needs to be distributed to the public on your website Regards, [redacted]

Passenger has been contacted under case # [redacted] and information has been provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hi [redacted] , after I contacted the department of transportation aviation consumer protection division, they did contact me and resolved the issue Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:the business has never contacted me about my complaint Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I was not compensated financially by American Airlines Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on September 26, and case number [redacted] on September 8, See attached

Passenger was responded to in case [redacted] on March 21, Please see attached

Passenger has been contacted under case number [redacted] on February 4, See attached

Complaint: [redacted] I am rejecting this response because you are not investigating the root cause of the problem Talking to the manager after the incident does not accurately convey the problem Find out when I made the reservation, I made it with an agent over the phone and if you have recorded calls, review the conversation Then you will find that the reservation agent gave information which led to the overall issue In my field we call this the RCCA process, Root Cause and Corrective Action Every case reviewer goes to the conversation post incident, not to the root cause which was the conversations held pre-incident Regards, [redacted]

Complaint: [redacted] I am rejecting this response because Mr [redacted] acknowledged that the missed flight connections were not completely weather related but still does not feel we are owed any restitution He realizes we would have made our connecting flights had there not been faulty equipment and a downsizing of an aircraft These things were not what we paid for when we purchased our flights While there were weather issues on the dates we were flying, that was not the cause of missed connecting flights Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They denied they lost my luggage, no compensation and not even an apology Regards, [redacted] ***

Passenger has been contacted under case [redacted] on December 14, and more information has been requestedSee attached