I am rejecting this because I have saved both confirmation emails and my booking confirmation page and none of them say anything about an additional email or contacting the business to retrieve the key. There is no way customers could have known to do that. Regardless I did speak with someone from Airport Apartments using the contact number at the bottom of my Expedia confirmation (and gave him my confirmation numbers multiple times) and it was a very bizarre experience and it was clear that this company is not reputable. He said there was no reservation for me despite both confirmations and my card payment being processed. I have been using Expedia for years and have never encountered anything like this. Expedia should be liable for businesses it hosts on its site and quite frankly, hosting this listing is unacceptable. It is clear to be that this business has not been properly vetted. I would have never found it without Expedia and, since I paid for something I never received (even after a 45 minute phone call with the "company"), I am pretty sure I was scammed. Following the incident I do not think that Expedia provided adequate customer service and I feel an obligation to move forward with my complaint until Expedia has either removed this listing or sufficiently investigated this business to ensure that no one else is put in the same situation as I was in the future.
Complaint: [redacted] I am rejecting this response because:first of all no one ever told Expedia that we were told by the hotel we were getting a full refund. The hotel would not even speak with us as they stated since we booked through Expedia that they had to contact the hotel. Had Expedia contacted the hotel the day of the reservation and maybe explained our situation of unable to get there to due to flight Being canceled I feel maybe the result from the hotel might be different Sincerely, [redacted] **
Complaint: [redacted] I am rejecting this response because: Although Expedia is willing to FINALLY honor the vouchers we were initially promised, we are still upsetWe tried to utilize the promised vouchers two weeks ago to book a flight that would have been covered entirelyWe spoke to Jamal, who was rude, and unwilling to budge in the matterHe said the best he could do was to charge us $for a one-way flight and then refund us $thereafter That being said, because it had taken an addition week to even speak to Jamal, airplane prices went up, and it would have cost us (and take longer to see the cash refund) more to book through Expedia ($270) and be refunded than to book with Southwest using their military discount Had Jamal honored the vouchers in the first place, we would not be in this messIt was very discouraging to talk to someone on the "executive team" that really could not have cared any less about the customer and to keep their corporation's word especially after such a negative experience That being said, I would like a refund for the flight that I had to take through Southwest ($205.60) because Expedia would not honor their voucher, as initially promisedAdditionally, we would like Expedia to keep their promise with the vouchers we were awarded of $ This situation was really as simple as keeping their promise, and honoring the vouchers in the first place, which they did not doNow, we are out an additional $200, and Expedia, in my mind, is a corporation of fraudulent "executives" and liars who refuse to keep their promise -L Sincerely, [redacted]
March 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund On March 11, 2016, we received the Revdex.com complaint Our records reflect on January 16, 2016, the customer self-booked a combinable flight reservation, using Expedia.com Travel was on [redacted] Airlines, departing January 23, 2016, from Newark, New Jersey to Pittsburgh, Pennsylvania; returning on January 25, 2016, from Pittsburgh, Pennsylvania to Newark, New Jersey with United The customer is stating they tried to contacted Expedia within hours after making the booking to cancel the flight, however was not able to speak to an agent The customer is stating they were finally able to contact Expedia, and was advised they would be refunded, however she has not received a refund yet Expedia a serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on January 19, 2016, the customer contacted Expedia, advising they wanted to void their airline tickets Our agent advised the customer the timeframe to void the tickets had already passed and they would need to follow the policy per the airline No further action was taken On January 24, 2016, the customer contacted Expedia, wanting to know the status of her refund Our agent transferred the customer to a supervisor The supervisor advised the customer that her tickets were not canceled, and that our records reflect the airline marked the tickets as a no show The supervisor was able to verify no agents were in the customer’s account until January 24, Expedia followed the policy per the airline, and requested the refund with [redacted] Airlines The supervisor advised the customer that the request for the refund has already be submitted with the airline No further action was taken On March 17, 2016, Expedia contacted [redacted] Airlines on behalf of the customer; they advised the outbound tickets were already refunded to the customer The timeframe will be weeks, which is the standard timeframe for all airlines On that same day, we contacted United; they advised they were unable to view any information on the status for the return tickets United advised the customer can go onto their website and request feedback for the return flight United will send the customer a response within hours We hope the customer understands, without any authorization from the airline, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: there policy states hrs for airfare bookings, there policy on hotel bookings is days prior to stay at hotelI booked a room not an air fare ticketbelow I copied there best price caption from there web page and as you see it clearly states up to two days.Sincerely, [redacted] Best Price Guarantee Protect Your Trip Hurricane Promise No Expedia Fees Find a cheaper flight, vacation package, rental car, cruise or activity within hours of booking and we'll refund the difference, plus give you a $travel coupon for future travel.For hotels, we go even further: If you find a cheaper rate on your hotel reservation up to two days before your check-in, we will refund the difference and give you a $travel coupon for future travel
Complaint: [redacted] I am rejecting this response because: It is not an acceptable feedback after months seriously!!!! The truth is that my flight has been canceled by airline, it is not my problem to process refund, and that's my right to require refund based on truth! Sincerely, [redacted] **
Complaint: [redacted] Hello , I'm beyond sick and can't believe how expedia would like to wash its hands as if nothing happened I'm a hardworking mom who saved her hard earned money my children and I just started feeling better after being food poisoned at the resort w/Lobster that was spoiled and how do I know this we weren't the only ones my daughter given dirty water , fumigation in our room without our consent , no ac for days and ignored sewage back-ups , being ignored in resturants because we wear color coated bracelets I lost two days one trying to get out of the [redacted] of a room I was given with no help from expedia as they promised to move me if anything went wrong sadly after booking I read the reviews expedia promised and reassured me that they stand by the customer and would move me I stayed days in a place like this BTW many more pictures and videos Expedia cancelled my 13year old reservations which expedia admitted they made the mistake yet I ended paying more for my child how would a year stay alone in DR ? I contacted an expedia rep Francisco C [redacted] he claimed he called expedia all week no answer I called TPS blue the Dominican reps in expedia and emailed still nothing I've been back days So expedia blaims the hotel and the hotel blames expedia I have spent a total of hours on hold they day after I got back and hours the day before I also have call records to submit I was promised a refund from expedia for the hotel and travel credit for the future then nothing as usual I was also offered assistance in getting back my cash that the hotel kept for a dep according the hotel they claim expedia messed up then an additional for a day stay btw I have my passport stamped I have pics , emails of being ignored , calls or promised resolutions and nothing till today not a call back This isn't only this is expedia reassuring me that if anything went wrong they would help me by moving me intstead my vacation was ruined I will provide more pictures , phone records expedia has ignored this and as for the receipts and the hotel I sent them and they confirmed recieveing them I'm asking please to do the right thing and honor the promised not to just get out of it and shift me around I have suffered my kids have suffered and why would you have a hotel like this on your site with all these horrible reviews and pictures I am rejecting this response because:Sincerely, [redacted]
August 5, 2016 RevDex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the RevDex.com allowing us time... to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (BBB ID number [redacted] ) regarding a flight reservation. Upon receipt of the BBB submission, we have verified this issue was resolved on August 2, 2016. A refund in the amount of $923.24 was processed back to the customer’s original form of payment. The time it takes to post the refund to their account depends on how quickly the credit card company processes refunds. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S [redacted] Tier 3 Customer Service
September 13, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the onboard credit promotion not honored Our records show on June and June 8, 2016, Mr [redacted] self-booked two Expedia.com cruise reservationsOne with Holland America via booking number [redacted] departing on June 29, and the other with Celebrity Cruises via booking [redacted] , departing on July 13, We understand from Mr [redacted] ’s complaint, when the cruise reservations were booked, he qualified for an Expedia onboard credit promotion that would provide him with an onboard credit but was never givenMr [redacted] also stated after trying to resolve this matter with several customer service agents, no acceptable resolution was providedThe customer is requesting for the onboard credit promotion to be honored as advertised Upon researching the customer’s complaint, we can confirm on July 14, when Mr [redacted] brought this matter to our attention, a customer service supervisor advised her based on the promotion’s terms and conditions, a redemption form had to be submitted days prior to the departure dateWe can also confirm no redemption form was received within the necessary timeframe given Further research shows, via the actual booking path taken by Mr [redacted] , a link for the “Up to $Credit” promotion was provided so the terms and conditions could be reviewed by the customer, on the initial cruise details page as well as on the checkout pageAlso, a link showing in blue letters to access the redemption form needed was provided to the customer via the invoice email sent after the booking was completed Expedia.com makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasingWe provide selection details on several pages for the customer to reviewBased on the information provided above, we are unable to honor Mr [redacted] ’s request for compensation We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
January 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation date changeWe understand Ms [redacted] has been attempting to change a reservation date for a hotel bookingOn January 3, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on November 1, the customer accessed an Expedia Affiliate, Getaroom.com, and booked a reservation at The Sutton Place Hotel Revelstoke Mountain Resort, Revelstoke, British Colombia Ms [redacted] ’s complaint states she has been attempting to make a change to the dates of stay and had been unsuccessful in getting the dates adjusted In our conversation today with the customer, Ms [redacted] stated that she had just ended a call with Expedia She reports the change she needed had been taken care of, and no further assistance was necessary As the customer has been assisted to her satisfaction, we ask that the Revdex.com close the case We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
Complaint: [redacted] I am rejecting this response because I did cancel on the 20th online thru ExpediaI only contacted the hotel on 9/to inquire because they called and asked if I was still making my reservation that eveningThat's when I called and stated that I cancelled this hotel reservation and they stated that they received nothing from Expedia and that I need to contact ExpediaAlso Expedia didn't advocate for me with the hotel at allThe person that we spoke with though Expedia hardly knew what we were askingThey just kept repeating the same thing over and over agin, clearly reading from a script and not addressing my husbands concerns so how can you advocate for us to the hotel when you didn't understand him???! I was a loyal customer with Expedia used them for all my travel plans in the past but will never use them in the futureAlso have read previous complaints and I am not the only one that has had this issue before with ExpediaMany have experienced having cancelled reservations and they ended up not being cancelled and then having to pay for services that were not receivedSo it's not just my experienceThey really need to work on their customer service and their handling issues when they are in the wrong!!!! Will never use them againSincerely, [redacted]
October 25, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding a package refund requestOn July 12, 2017, [redacted] booked a package reservation over the phone with an agent, which included a flight for two passengers and a hotel room reservationThe total amount paid for the airline tickets was $The amount paid for the hotel for seven nights was $($per night)Thus the total payment for the hotel and flight package is $1489.32USDThe trip dates was made for October 10th to October 17th, [redacted] contacted Expedia by phone on October 10, upon arriving at the hotel [redacted] mentioned she believed she had booked an all-inclusive package, and also believed the room booked would include a private JacuzziThe Expedia agent immediately asked if [redacted] had checked her emailed itinerary which did not mention either all-inclusive nor Jacuzzi included in room [redacted] confirmed she had received the emailed Expedia itinerary but was unaware she only requested a standard room to be booked [redacted] never called to discuss the issue she had with her second itinerary which only included a car rental reservationHowever during the call [redacted] made on October 10th, 2017, we were made aware she did not have a form of payment that would be able to hold a deposit for the amount the car rental location required [redacted] is requesting a full refund of the amount $1489.32USDUpon researching the customer’s complaint, we can confirm that [redacted] booked a room onlyThe emailed itinerary also does not mention the room included a JacuzziThe reason the hotel was asking for a $a night charge was for an upgrade to a room with a Jacuzzi ($for seven nights) plus a deposit for an additional $300.00USDThis charge and the deposit did not include a charge the hotel would make for all-inclusive package for each of the two guestsThe hotel also did not approve a refund for the reservation of any amount [redacted] was advised she could pay for an upgrade upfront and if we determined this to be an error made by Expedia we would refundSince this is not the case, we cannot refund any amount for the hotel, car rental, or for the flightsDue to the calls that we were able to capture we can confirm the calls were not being disconnected by ExpediaOn several calls our agents kept calling out for [redacted] It is possible [redacted] hung up or had a bad connection as she was calling from another countryAs you may know Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotelsWe are unable to change rules imposed by the hotel or provide credit for the lost value of the roomExpedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience [redacted] has encountered in resolving this matterBased on the information provided above, Expedia considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me under the condition that I receive the refund they've now said they've issued, in the amount of $83.67, back to my credit cardI was told on June to send in the documents proving I had to pay twice and did so accordingly on June 15th so this issue has taken far more time than just the days they mentioned in their most recent responseI do, however, apologize for how illegible my previous response was as I wrote it on my smartphone and was pretty upset that a multi-million dollar company tried to tell me they weren't able to open up PDF and Word DocumentsAll that being said, as mentioned above, should the refund actually be processed back to my card, in the amount of $83.67, then, and only then, I accept the response from ExpediaShould this refund not be processed then I will follow up accordingly taking the measures necessary to ensure that it does!Sincerely, [redacted]
November 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: therefund was for my being overcharged for the plane ticket change feeI want to be reimbursed for the entire cost because I had to spend hours on the phone thank youSincerely, [redacted]
July 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mrs [redacted] (Revdex.com ID number [redacted] ) regarding an activity reservationAs the itinerary had the correct maps and location attached and as Expedia paid the vendor for the reservation, Expedia is unable to process a refundIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: • The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityHowever, Expedia has provided the customer’s account with a $Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letterAll terms and conditions applyWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Your explanation is redundantAs I have mentioned before, it is completely illogical for such a significant price change in a matter of seconds while in the process of booking AGAIN, If I had known that the price would change in the time that it took the representative to repeat the booking information, I would have asked her to not repeat the information and just click on acceptI have been traveling for many years and have never encountered such an issueI have used travel agents who consistently provide me with the best price availabile and have even honored a price match from other agents or Internet pricingI completely understand that pricing can change, and have repeatedly stated that as I am a frequent travelerPrior to quoting a price and gathering credit card information from a customer, Expedia should tell customers that the price can change after a price has been agreed upon for and credit card information has been provided, so as you avoid future occurrencesFurthermore, your customer service is extremely lackingNo customer should be placed on hold for several hours, only to have their call droppedIt is apparent that Expedia has no interest in customer satisfactionAs I have previously told one of your employees who provided me with yet another unreasonable excuse, I have no interest in doing business with your deceitful and poorly managed complanyI will continue to share my experience with others so that they can avoid disappointmentSincerely, [redacted]
November 1, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the guarantee or warranty issues Our records show on September 23, 2016, Ms [redacted] self-booked a hotel reservation via booking number [redacted] in the amount of $We understand from Ms***’s complaint, the reservation was not honored by the hotel and is requesting compensation Upon researching the customer’s complaint, we can confirm that on September 26, 2017, when Ms [redacted] brought this matter to our attention, Expedia advocated on her behalf by contacting the hotelTravelodge Bradley Airport advised Expedia due to an overbooking error on their end, a full refund was approved and processed We can also confirm that due to the vendor error with the hotel reservation booked on our website, Expedia placed a $travel coupon on Ms***’s account to be used for future travel and is valid until October 31, Expedia.com acts only as a third party intermediary for hotels and must abide by the terms and conditions set up by each vendorExpedia does not own any hotel property and does not have control over a their availabilityBased on the information provided above we are unable to honor Ms***’s request for further compensation We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI really appreciate the Revdex.com's efforts and time in resolving this issue.thanks and all the best.Sincerely, [redacted]
I am rejecting this because I have saved both confirmation emails and my booking confirmation page and none of them say anything about an additional email or contacting the business to retrieve the key. There is no way customers could have known to do that. Regardless I did speak with someone from Airport Apartments using the contact number at the bottom of my Expedia confirmation (and gave him my confirmation numbers multiple times) and it was a very bizarre experience and it was clear that this company is not reputable. He said there was no reservation for me despite both confirmations and my card payment being processed. I have been using Expedia for years and have never encountered anything like this. Expedia should be liable for businesses it hosts on its site and quite frankly, hosting this listing is unacceptable. It is clear to be that this business has not been properly vetted. I would have never found it without Expedia and, since I paid for something I never received (even after a 45 minute phone call with the "company"), I am pretty sure I was scammed. Following the incident I do not think that Expedia provided adequate customer service and I feel an obligation to move forward with my complaint until Expedia has either removed this listing or sufficiently investigated this business to ensure that no one else is put in the same situation as I was in the future.
Complaint: [redacted] I am rejecting this response because:first of all no one ever told Expedia that we were told by the hotel we were getting a full refund. The hotel would not even speak with us as they stated since we booked through Expedia that they had to contact the hotel. Had Expedia contacted the hotel the day of the reservation and maybe explained our situation of unable to get there to due to flight Being canceled I feel maybe the result from the hotel might be different Sincerely, [redacted] **
Complaint: [redacted] I am rejecting this response because: Although Expedia is willing to FINALLY honor the vouchers we were initially promised, we are still upsetWe tried to utilize the promised vouchers two weeks ago to book a flight that would have been covered entirelyWe spoke to Jamal, who was rude, and unwilling to budge in the matterHe said the best he could do was to charge us $for a one-way flight and then refund us $thereafter That being said, because it had taken an addition week to even speak to Jamal, airplane prices went up, and it would have cost us (and take longer to see the cash refund) more to book through Expedia ($270) and be refunded than to book with Southwest using their military discount Had Jamal honored the vouchers in the first place, we would not be in this messIt was very discouraging to talk to someone on the "executive team" that really could not have cared any less about the customer and to keep their corporation's word especially after such a negative experience That being said, I would like a refund for the flight that I had to take through Southwest ($205.60) because Expedia would not honor their voucher, as initially promisedAdditionally, we would like Expedia to keep their promise with the vouchers we were awarded of $ This situation was really as simple as keeping their promise, and honoring the vouchers in the first place, which they did not doNow, we are out an additional $200, and Expedia, in my mind, is a corporation of fraudulent "executives" and liars who refuse to keep their promise -L Sincerely, [redacted]
March 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund On March 11, 2016, we received the Revdex.com complaint Our records reflect on January 16, 2016, the customer self-booked a combinable flight reservation, using Expedia.com Travel was on [redacted] Airlines, departing January 23, 2016, from Newark, New Jersey to Pittsburgh, Pennsylvania; returning on January 25, 2016, from Pittsburgh, Pennsylvania to Newark, New Jersey with United The customer is stating they tried to contacted Expedia within hours after making the booking to cancel the flight, however was not able to speak to an agent The customer is stating they were finally able to contact Expedia, and was advised they would be refunded, however she has not received a refund yet Expedia a serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Should they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on January 19, 2016, the customer contacted Expedia, advising they wanted to void their airline tickets Our agent advised the customer the timeframe to void the tickets had already passed and they would need to follow the policy per the airline No further action was taken On January 24, 2016, the customer contacted Expedia, wanting to know the status of her refund Our agent transferred the customer to a supervisor The supervisor advised the customer that her tickets were not canceled, and that our records reflect the airline marked the tickets as a no show The supervisor was able to verify no agents were in the customer’s account until January 24, Expedia followed the policy per the airline, and requested the refund with [redacted] Airlines The supervisor advised the customer that the request for the refund has already be submitted with the airline No further action was taken On March 17, 2016, Expedia contacted [redacted] Airlines on behalf of the customer; they advised the outbound tickets were already refunded to the customer The timeframe will be weeks, which is the standard timeframe for all airlines On that same day, we contacted United; they advised they were unable to view any information on the status for the return tickets United advised the customer can go onto their website and request feedback for the return flight United will send the customer a response within hours We hope the customer understands, without any authorization from the airline, Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: there policy states hrs for airfare bookings, there policy on hotel bookings is days prior to stay at hotelI booked a room not an air fare ticketbelow I copied there best price caption from there web page and as you see it clearly states up to two days.Sincerely, [redacted] Best Price Guarantee Protect Your Trip Hurricane Promise No Expedia Fees Find a cheaper flight, vacation package, rental car, cruise or activity within hours of booking and we'll refund the difference, plus give you a $travel coupon for future travel.For hotels, we go even further: If you find a cheaper rate on your hotel reservation up to two days before your check-in, we will refund the difference and give you a $travel coupon for future travel
Complaint: [redacted] I am rejecting this response because: It is not an acceptable feedback after months seriously!!!! The truth is that my flight has been canceled by airline, it is not my problem to process refund, and that's my right to require refund based on truth! Sincerely, [redacted] **
Complaint: [redacted] Hello , I'm beyond sick and can't believe how expedia would like to wash its hands as if nothing happened I'm a hardworking mom who saved her hard earned money my children and I just started feeling better after being food poisoned at the resort w/Lobster that was spoiled and how do I know this we weren't the only ones my daughter given dirty water , fumigation in our room without our consent , no ac for days and ignored sewage back-ups , being ignored in resturants because we wear color coated bracelets I lost two days one trying to get out of the [redacted] of a room I was given with no help from expedia as they promised to move me if anything went wrong sadly after booking I read the reviews expedia promised and reassured me that they stand by the customer and would move me I stayed days in a place like this BTW many more pictures and videos Expedia cancelled my 13year old reservations which expedia admitted they made the mistake yet I ended paying more for my child how would a year stay alone in DR ? I contacted an expedia rep Francisco C [redacted] he claimed he called expedia all week no answer I called TPS blue the Dominican reps in expedia and emailed still nothing I've been back days So expedia blaims the hotel and the hotel blames expedia I have spent a total of hours on hold they day after I got back and hours the day before I also have call records to submit I was promised a refund from expedia for the hotel and travel credit for the future then nothing as usual I was also offered assistance in getting back my cash that the hotel kept for a dep according the hotel they claim expedia messed up then an additional for a day stay btw I have my passport stamped I have pics , emails of being ignored , calls or promised resolutions and nothing till today not a call back This isn't only this is expedia reassuring me that if anything went wrong they would help me by moving me intstead my vacation was ruined I will provide more pictures , phone records expedia has ignored this and as for the receipts and the hotel I sent them and they confirmed recieveing them I'm asking please to do the right thing and honor the promised not to just get out of it and shift me around I have suffered my kids have suffered and why would you have a hotel like this on your site with all these horrible reviews and pictures I am rejecting this response because:Sincerely, [redacted]
August 5, 2016 RevDex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer. We appreciate the RevDex.com allowing us time... to address the comments and concerns which have been brought to our attention. Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia is responding to the consumer complaint from Mr. [redacted] (BBB ID number [redacted] ) regarding a flight reservation. Upon receipt of the BBB submission, we have verified this issue was resolved on August 2, 2016. A refund in the amount of $923.24 was processed back to the customer’s original form of payment. The time it takes to post the refund to their account depends on how quickly the credit card company processes refunds. We thank you for allowing us the opportunity to address the issues brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, Lisa S [redacted] Tier 3 Customer Service
September 13, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the onboard credit promotion not honored Our records show on June and June 8, 2016, Mr [redacted] self-booked two Expedia.com cruise reservationsOne with Holland America via booking number [redacted] departing on June 29, and the other with Celebrity Cruises via booking [redacted] , departing on July 13, We understand from Mr [redacted] ’s complaint, when the cruise reservations were booked, he qualified for an Expedia onboard credit promotion that would provide him with an onboard credit but was never givenMr [redacted] also stated after trying to resolve this matter with several customer service agents, no acceptable resolution was providedThe customer is requesting for the onboard credit promotion to be honored as advertised Upon researching the customer’s complaint, we can confirm on July 14, when Mr [redacted] brought this matter to our attention, a customer service supervisor advised her based on the promotion’s terms and conditions, a redemption form had to be submitted days prior to the departure dateWe can also confirm no redemption form was received within the necessary timeframe given Further research shows, via the actual booking path taken by Mr [redacted] , a link for the “Up to $Credit” promotion was provided so the terms and conditions could be reviewed by the customer, on the initial cruise details page as well as on the checkout pageAlso, a link showing in blue letters to access the redemption form needed was provided to the customer via the invoice email sent after the booking was completed Expedia.com makes every effort to ensure that our customers have a clear understanding of their selections related with the travel items they are purchasingWe provide selection details on several pages for the customer to reviewBased on the information provided above, we are unable to honor Mr [redacted] ’s request for compensation We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
January 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: *- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation date changeWe understand Ms [redacted] has been attempting to change a reservation date for a hotel bookingOn January 3, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on November 1, the customer accessed an Expedia Affiliate, Getaroom.com, and booked a reservation at The Sutton Place Hotel Revelstoke Mountain Resort, Revelstoke, British Colombia Ms [redacted] ’s complaint states she has been attempting to make a change to the dates of stay and had been unsuccessful in getting the dates adjusted In our conversation today with the customer, Ms [redacted] stated that she had just ended a call with Expedia She reports the change she needed had been taken care of, and no further assistance was necessary As the customer has been assisted to her satisfaction, we ask that the Revdex.com close the case We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
Complaint: [redacted] I am rejecting this response because I did cancel on the 20th online thru ExpediaI only contacted the hotel on 9/to inquire because they called and asked if I was still making my reservation that eveningThat's when I called and stated that I cancelled this hotel reservation and they stated that they received nothing from Expedia and that I need to contact ExpediaAlso Expedia didn't advocate for me with the hotel at allThe person that we spoke with though Expedia hardly knew what we were askingThey just kept repeating the same thing over and over agin, clearly reading from a script and not addressing my husbands concerns so how can you advocate for us to the hotel when you didn't understand him???! I was a loyal customer with Expedia used them for all my travel plans in the past but will never use them in the futureAlso have read previous complaints and I am not the only one that has had this issue before with ExpediaMany have experienced having cancelled reservations and they ended up not being cancelled and then having to pay for services that were not receivedSo it's not just my experienceThey really need to work on their customer service and their handling issues when they are in the wrong!!!! Will never use them againSincerely, [redacted]
October 25, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding a package refund requestOn July 12, 2017, [redacted] booked a package reservation over the phone with an agent, which included a flight for two passengers and a hotel room reservationThe total amount paid for the airline tickets was $The amount paid for the hotel for seven nights was $($per night)Thus the total payment for the hotel and flight package is $1489.32USDThe trip dates was made for October 10th to October 17th, [redacted] contacted Expedia by phone on October 10, upon arriving at the hotel [redacted] mentioned she believed she had booked an all-inclusive package, and also believed the room booked would include a private JacuzziThe Expedia agent immediately asked if [redacted] had checked her emailed itinerary which did not mention either all-inclusive nor Jacuzzi included in room [redacted] confirmed she had received the emailed Expedia itinerary but was unaware she only requested a standard room to be booked [redacted] never called to discuss the issue she had with her second itinerary which only included a car rental reservationHowever during the call [redacted] made on October 10th, 2017, we were made aware she did not have a form of payment that would be able to hold a deposit for the amount the car rental location required [redacted] is requesting a full refund of the amount $1489.32USDUpon researching the customer’s complaint, we can confirm that [redacted] booked a room onlyThe emailed itinerary also does not mention the room included a JacuzziThe reason the hotel was asking for a $a night charge was for an upgrade to a room with a Jacuzzi ($for seven nights) plus a deposit for an additional $300.00USDThis charge and the deposit did not include a charge the hotel would make for all-inclusive package for each of the two guestsThe hotel also did not approve a refund for the reservation of any amount [redacted] was advised she could pay for an upgrade upfront and if we determined this to be an error made by Expedia we would refundSince this is not the case, we cannot refund any amount for the hotel, car rental, or for the flightsDue to the calls that we were able to capture we can confirm the calls were not being disconnected by ExpediaOn several calls our agents kept calling out for [redacted] It is possible [redacted] hung up or had a bad connection as she was calling from another countryAs you may know Expedia.com acts as an independent agent for reservations for airlines, car rental companies, and hotelsWe are unable to change rules imposed by the hotel or provide credit for the lost value of the roomExpedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience [redacted] has encountered in resolving this matterBased on the information provided above, Expedia considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Daniel A [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me under the condition that I receive the refund they've now said they've issued, in the amount of $83.67, back to my credit cardI was told on June to send in the documents proving I had to pay twice and did so accordingly on June 15th so this issue has taken far more time than just the days they mentioned in their most recent responseI do, however, apologize for how illegible my previous response was as I wrote it on my smartphone and was pretty upset that a multi-million dollar company tried to tell me they weren't able to open up PDF and Word DocumentsAll that being said, as mentioned above, should the refund actually be processed back to my card, in the amount of $83.67, then, and only then, I accept the response from ExpediaShould this refund not be processed then I will follow up accordingly taking the measures necessary to ensure that it does!Sincerely, [redacted]
November 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: therefund was for my being overcharged for the plane ticket change feeI want to be reimbursed for the entire cost because I had to spend hours on the phone thank youSincerely, [redacted]
July 5, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from Mrs [redacted] (Revdex.com ID number [redacted] ) regarding an activity reservationAs the itinerary had the correct maps and location attached and as Expedia paid the vendor for the reservation, Expedia is unable to process a refundIn addition, at the time of booking on the Expedia website, the customer agreed to our Terms of Use, which expressly provide as follows: • The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia AffiliatesThe Expedia Companies and the Expedia Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authorityHowever, Expedia has provided the customer’s account with a $Electronic Travel Coupon valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation packageThe coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letterAll terms and conditions applyWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Your explanation is redundantAs I have mentioned before, it is completely illogical for such a significant price change in a matter of seconds while in the process of booking AGAIN, If I had known that the price would change in the time that it took the representative to repeat the booking information, I would have asked her to not repeat the information and just click on acceptI have been traveling for many years and have never encountered such an issueI have used travel agents who consistently provide me with the best price availabile and have even honored a price match from other agents or Internet pricingI completely understand that pricing can change, and have repeatedly stated that as I am a frequent travelerPrior to quoting a price and gathering credit card information from a customer, Expedia should tell customers that the price can change after a price has been agreed upon for and credit card information has been provided, so as you avoid future occurrencesFurthermore, your customer service is extremely lackingNo customer should be placed on hold for several hours, only to have their call droppedIt is apparent that Expedia has no interest in customer satisfactionAs I have previously told one of your employees who provided me with yet another unreasonable excuse, I have no interest in doing business with your deceitful and poorly managed complanyI will continue to share my experience with others so that they can avoid disappointmentSincerely, [redacted]
November 1, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the guarantee or warranty issues Our records show on September 23, 2016, Ms [redacted] self-booked a hotel reservation via booking number [redacted] in the amount of $We understand from Ms***’s complaint, the reservation was not honored by the hotel and is requesting compensation Upon researching the customer’s complaint, we can confirm that on September 26, 2017, when Ms [redacted] brought this matter to our attention, Expedia advocated on her behalf by contacting the hotelTravelodge Bradley Airport advised Expedia due to an overbooking error on their end, a full refund was approved and processed We can also confirm that due to the vendor error with the hotel reservation booked on our website, Expedia placed a $travel coupon on Ms***’s account to be used for future travel and is valid until October 31, Expedia.com acts only as a third party intermediary for hotels and must abide by the terms and conditions set up by each vendorExpedia does not own any hotel property and does not have control over a their availabilityBased on the information provided above we are unable to honor Ms***’s request for further compensation We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI really appreciate the Revdex.com's efforts and time in resolving this issue.thanks and all the best.Sincerely, [redacted]