I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
Absolutely terrible I had to change my flight dates, which is on me, but they promised to set me up with the cheapest flight They did not There was a flight that was $cheaper, but they picked the expensive one anyway On top of that, they had me on hold for minutes
I will never book with justfly again
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
My aging mother made a typo when booking her reservationI called times to correct the typoI was given varying fees to make the correction ranging from $- $each time I calledI was asked to email a copy of the passport so they can request a waiver from the airline to make the changeI emailed it twiceEach time I called it was like starting all overIt's been over a week and they still can't make the changeI considered cancelling the reservation altogether but they said I can't cancel a reservationSo I called back and asked a different agent what their cancellation policy isShe said they charge $per ticket to cancelI asked if my credit will be with Justfly or the airlineShe didn't knowI called back to speak to a managerI had to call back times as they really make it hard to get a manager on the lineI'm still on holdI looked online for a written cancellation policy and can't find it on their website anywhere
I booked with Justfly without knowing, my booking details were entered into kayak.com and while processing was transferred to JustflyImmediately I noticed they dropped the full middle name as reflected in one traveler's IDUsing twitter and phone and working with their escalation team they will not fix it and insist it is not a problem (I know it is)I was going to cancel however they are charging a $cancellation processing fee (note; the airline has free cancellations within hours so this is their fee)Working on cancelling and hoping to be able to recoop the fraudlent fee through my credit card
On September 7th, 2017, I purchased flight tickets from justflyConfirmation # ***As advertised and upon completion of purchase, the first checked in bag and carbag was free of chargeWhen attempted to check on at airport each passenger was charged $per checked -in bag, regardless of showing proof of pruchase that clearly stated free of charge agreement from justflyOnce back from the trip I contacted justfly to attempt to hey refund for chargesTheir costumer service department has been extremely unhelpful and even after multiple contacts; now going on two months after at least contact attempts, and over hrs spent each attempt, I have yet received a refund for what clearly should not have been charged to begin withIt has been extremely frustrating dealing with such incompetence and it would be very appreciated to have this issue resolvedEach conversation has been recorded per justfly costumer service department, if that has any validity confirmation
I booked two one way flights to my father's 90th birthday, totaling $ He fell ill and we needed to change our destination Justfly wanted to charge $to make the change I canceled both flights, costing $ I was clearly told, twice that to rebook and use my "credits" I needed to have the same passenger, same airline and within the US When I went to rebook, they wanted to charge me $per flight They changed the terms of the cancellation agreement - now they said that I also had to go to the same destination Do not book any flight with this company
Justfly.com had a price listed of $per person, the itinerary that I purchased is for adults and lap children (which are listed as a $charge) round trip from DTW-FLL and FLL-DTW with a minute layover in AtlantaWhen I made the purchase I was charged $per person for a total of $The priced listed on their site included both the departure and return itinerary at $I tried calling customer service department as soon as I seen my receipt, I was on hold for over hours and I decided to hang up and call another dayI called again today (7/27/2016) I was hung up on by customer service representatives, I called back for the 3rd time and spoke with a supervisor (***) and I told her that they over charged meI advised her that I didn't want a refund but I wanted the difference that I am owed which is $She stated that she would not give me the difference that I am owed and the reason my charges are $is for the infants but I informed her
I want to express my dissatisfaction in the customer service of JustFly.comOn April 29, I purchased airfare from Chicago (ORD), IL, USA to Warsaw (WAW), Poland via Air Berlin departing on Friday, December 22nd and arriving on Saturday, December 23rdI purchased the airfare due to the low price and the ideal departure and arrival timeMonths later, I was in a dreadful and undesirable situationOn Monday, November 13th I spent an hour and half on the phone with JustFly.com regarding my flightEarlier in the day, I wanted to check that I added my frequent flyer rewards number to my flightThrough my own research, I found Air Berlin is no longer a member of oneworld Airline AllianceIn fact, on the page, there was a news section that said Air Berlin is no longer part of oneworldI found this extremely odd for a major airline to withdraw from an airline allianceWhen I went to the Air Berlin homepage, I found out the airline no longer existsIn a major panic, I called JustFl
I was charged a $fee without being told I was being charged for itDid not discover it until I saw my credit card statement
I booked with Justfly in Sep for a return ticket *** ** ***I rang to change the return date and for times, was asked to call backEach time, the agent tried to change the date but then advises that the change cannot proceedTheir system is not allowing the changeI have checked directly with the airline and can confirm there are available flightsAfter times of calling back (each time they said to try again the next day), one agent suggested that I cancel my booking, get a credit and then rebookThe impression was that my initial booking could have a glitchI was advised a penalty will apply but overall it will add to the same about as the change feeOn this basis, I cancelled and waited another hours to rebookAfter hours, the agent (different person), tried to rebook and cannot get ANY flights at allI was meant to fly Dec but I even tried flying in JuneNothing works and I cannot get any flightsSo I am left without ANY booking, even if I were happy to keep t
Hello, I am filing a complaint against JustFly***, a 3rd-party airline ticketing companyI booked a ticket through JustFly's website for a Virgin flight on July 4th and needed to make a change (switch to a flight a couple hours later in the same day)I called their customer service (within hours of booking) line times and received dial tones, was not connected, or the automated messaging service cut out of those timesThe one time I was connected, I was informed by the automated system that any changes or cancellations would result in a $fee plus any additional "3rd party fees." The automated system then asked if I still wanted to wait for minutes to speak with someoneThis is a scam or fraudulent policy or behavior to keep customers from making changes or getting their flights refundedI called Virgin America and was informed that they, like almost all airlines, do not charge fees to make changes or cancellations when a customer calls within hoursHowever Virgi
I would never use Justfly againI booked my flight with employee ***After printing out my confirmation I noticed my boyfriends last name was wrongWhen I called back I got *** who tried to tell me he could not just change the name but would have to cancel my reservation and charge me $ After finally convincing him he could not charge me for their mistake, I transferred to ***She played finally said she could help us but with in hour the price has gone up $600! I started my booking at 2:finished with *** at and called back and did not get off the phone until 6:I ended up taking business else where Like any phone company you had a language barrier, put on hold a lot, and transferred many times except with Justfly you were trying to be swindled for more money over their mistakeI give them no stars but could not submit without a star
Pop ups are terrible in this case! Looking for a round trip ticket and up popped justfly! I thought ok, I'll try this! Well after hours and phone calls later, still no satisfaction! Tried to complete on webpage and when I received confirmation, it was the wrong times with longer layovers! I'm traveling with an infant and my mom so I was searching for a quicker flight! After three calls, I still have original tickets with an increase in fare! Had babies birthdate right on first tickets, now it is wrong! Very frustrating and unprofessional business, if that is what you call them!!!! Please be careful if you even think you want to use this business! Language barrier was a hugh problem!!!! Literally had to spell letter by letter and still communication was non existent!
Booked flights round trip to ireland, received confirmation and was charged approximately for each of two ticketsWe booked in ril, checked on reservation periodically and discivered on july 13, our return trip was gone except for the first leg from shannon to londonI called and they said they did not know what happenedI tried to work with them and the only bookings they could come up with included layovers of over plus hours all total! I told tnem not acceptable and wanted a refundThey stated they cannot do that and there would be feesI reminded them it was their fault this was happening and I did not try to make changesI filed a dispute with my credit card company which is in process
products were not as advertised, wording on the hour cancellation insurance is misleading, impossible to navigate the website without purchasing something you don't want, customer service is pleasant but powerless to change what's already happened due to the fine print that you never see
Stay away from this company you book a flight overseas for a two week period you pay for check bag and carry one bag as there web site states and your conformation email showsWhen you get to air port you find out they booked you on the cheapest class no check bagWho goes overseas for weeks without a checked bagWhen you call there customer support number you get an over sea call center who tells you it's the air line fault then they tell you it was your fault and at last they say the web site has a disclaimer on baggage and you are out your You call tell from the off set that is the job of the support person to give you nothingSTAY AWAY FROM THEM!!!!!
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
Absolutely terrible I had to change my flight dates, which is on me, but they promised to set me up with the cheapest flight They did not There was a flight that was $cheaper, but they picked the expensive one anyway On top of that, they had me on hold for minutes
I will never book with justfly again
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
An online purchase was made of a flight in error, on July 20, for July Since this was made in error I tried to find an online way to cancel the flight however this option was not working and would not allow me to cancel the flight and submit my requestSo I tried to call the customer service which I was on hold for over hours with the line being put on hold for this timeI tried all night to get a hold of someone to help me with the cancellation and did not get throughI tried all day and night on July 20th and then again on July Only getting as close as being put on hold with someone that said they can't help me with the cancellation and then putting me through to a supervisor that I never got through to as the line was cut off after about an hour on holdI have since then tried several times to call and speak with someone that could help me and with no help since the flight already left