I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No ***Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
I planned a trip to MexicoI purchased the flight from JustFly***My doctor has put up a red flag because my wife and I are trying to get pregnant, therefore we should cancel trips to the CaribbeanI canceled my flight, paying $to do so, because the website said I'd get travel creditThe website did NOT say that the travel credit MUST be used for the same exact flight departure location and destinationThis means that not only did I just lose $150, I'm also losing another $because the company will not apply this travel credit to another itinerary where the Zika virus does not inhabit the local mosquito population
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
Hi my name is Forson*** I bought an airline ticket through justfly in December I could not travel so canceled the flightI have hour cancellation plan on it so they told me they will email me credit for my next travel, I call several times they keep on telling me the same story and I am not getting the email they promised
They charge my account for the fulll amount of a ticket but never provided me with the ticketEach time they said they could not process my ticket because they did not have access to my accountDespite the fact that they had charged my card the full amountLater on they told me my reservation had gone awayI asked to have this confirmed as well as a email confirming my money would be refundedThey provided neitherI am worried my money will not be refunded and that they will attempt to just give me creditDespite the fact that my reservation was never fully confirmed
They changed my return flight without my permissionNow it seems like not a big deal, and their email states , that is no further action needed by meMy flight was from san fransisco to new delhi, indiaIt was for three weeks and many things had to arranged in order to make the flight and the tripDogs taken care of, reservations in multiple cities at multiple hotels, etcThe flight requires a visa to india-- I was not told that I needed thisNo problem, I got it and did the search myselfThis is a big issue thoughWhat if I didn't knowThe main issue with this complaint is that they changed my return flight and added three stops in chinaThis extended my stay in china one hours which now requires an additional visa for chinaAgain, I was not told I need another visa when they made this changeIn fact, the change was made by them and thy specifically stated, "No further action is required on your part." This change was made hours before my departureIt takes hours
I made a purchase of a ticket online on Feb 2, for a flight from Miami Flto Valencia, Venezuelathe flight was for Feb 7, Receipt No ***Upon arrival at the airport I found out that there was no ticket for this flight issuedI then had to buy a ticket from another companyI have made multiple calls to this companies phone numbers and are placed on hold for hours and never get anyone to talk to
I bought a Kuwait Airways ticket through Justfly*** (Justfly booking ID: ***, Airline booking reference: MRUDCJ)The airline has changed schedule for the flight since the time I bought it, and due to the change, I am requesting a cancellation with full refundWhile Kuwait Airways is okay providing a full refund on the itinerary, the travel agent, i.e., justfly*** is refusing to process the refundOn talking further with Kuwait Airways, they mention the refund has to be processes through the agent (i.e., justfly***) and they are unable to do anything
I planned a trip to MexicoI purchased the flight from JustFly***My doctor has put up a red flag because my wife and I are trying to get pregnant, therefore we should cancel trips to the CaribbeanI canceled my flight, paying $to do so, because the website said I'd get travel creditThe website did NOT say that the travel credit MUST be used for the same exact flight departure location and destinationThis means that not only did I just lose $150, I'm also losing another $because the company will not apply this travel credit to another itinerary where the Zika virus does not inhabit the local mosquito population
I booked an international flight with justfly*** last September 16,in the amount of 1,My trip was to be Dec12, I had a family emergency that prevented me from travelling, so I called Justfly*** and informed them that I have to cancel my tripThey cancelled the booking and charged me another for the cancellation, they told me I have a credit of that I can use to book another flight until September 16, I called Justfly*** the other day to book me an international flight so I can use my credit of $995.00, the agent told me that they have to find an itinerary similar to the original one that I have last yearI told the agent to go ahead and find a similar itinerary, she placed me on hold for a long time and when she finally got back to me she told me she found a match, so I asked her how much it is, she placed me on hold again and when she got back to me the second time she told me it's gonna be 6,I ask the agent why I can't use my cred
On June 23, I bought a ticket for my daughter from DFW to Toronto (YYZ) for August 1st and coming back August 15th connecting to New York (JFK) the agent on the phone searched for me the flight information so my daughter could travel together with her cousins with the same flightFirst the agent told me he couldn't find the booking from DFW to JFK but found from JFK to Toronto (YYZ), then he said let me search more and finally he found from DFW with the price & centsThis is the details he gave; August 1st Delta Airline flight leaving at 9:from DFW to New York (JFK) arriving at 1:59pm August 1st Delta Airline flight leaving at 3:20pm from JFK to Toronto (YYZ) arriving at 5:29pm August 15th Delta Airline flight leaving at 9:20am from Torornto (YYZ) arriving Cinciinati,( KY) at 10:56am August 15th Delta Airline flight leaving at 2:36pm form Cincinati (KY) arriving DFW at 4:06pm I agreed with the price and I gave my visa card information and he read b
bought tickets back January/February of 2017, received a call from Justfly on 03/22/advising that Airline had canceled the flight and that I would get a full refund within 6-weeksI am now on week 15th and have not received anything back, I been calling every week at least once , spending an average of 1hr on the phone with a rep and still nothingRep keeps saying that Airline is not getting back to them , I bought tickets with Jusfly and should be refunded by themWill look into legal options
We purchased tickets to go to Florida on Monday 7/17/and we were scheduled to arrive at 9:pmWe arrived at the airport at 3:and were informed by *** *** that our flight was cancelled due to inclement weatherWe tried to get another flight and everything was bookedSpirit would refund our money, but it would take several days for the refund to go through and there were no flights available to get us to Florida until Wednesday morning, we were scheduled to return at 6:on FridayWe contacted *** as Just Fly had us returning on a different airline than the one we would use to go to Florida*** told us that we had to go through Just Fly because we booked with themWe advised them that it didn't make sense for us to go to Florida for 1/days since we missed the event on Tuesday due to the flight cancellationJust Fly refused to not only not refund our money, but also not to give us credit so that we could use the money for a flight at a later dateThey st
It would give zero star if possibleThis is a HORRIBLE company Do NOT book with them We were planning our trip for NZ and looking for a flight from Auckland to QueenstownWe found one for $one way on *** through the JustFl*** website and it looked like a good deal at the time(However, the checkout process was also confusing because above on the check out side it said "round trip" but on the selected ticket itself it said "one-way so I clicked to purchase) They charged us $and within minutes of booking my husband found out that the same ticket one-way on *** for $70per person They charged us the cost of two round-trip tickets Immediately called JustFly and explained the situation (again this was in less than five minutes of booking) and found out that not only are all sales final, but they would not honor the cost of the actual flight by lowering it to $per person To cancel the flight would be a $cancellation fee per person (so they won't lower to the actual cost of the flight but they refund us to that amount) The customer service lady finally offered us a one-time (since it was our first-and last-booking) reduction of the cancellation fee to $25/person ($total) We took that and cancelled our flight since it would still be cheaper that way if we purchase direct through the airline (***)This all took place within minutes of booking Do NOT book through them for any flights in NZ
My flight wuth my year old son was cancelled by tge airlineJustfly did not clearly unform me of the cancellationTgey emailed me about a "change" to the itinerary, but not tgat the flight is cancelledThey were not helpful in seeking alternative options in this situation
JustFly*** pulled a bait and switchI recently purchased on their site plane tickets from Tucson to Rome for a cost of $2,($per ticket)After the transaction was complete, I was invoiced for $2,I called JustFly to get an explanation and was told that I'd agreed to the $2,900, which I hadn'tWhen I pointed out that the per-ticket price that was still being quoted on their site was only $727, I was told that ticket prices can change on a dime and that the price must have increased by over $during the split second between my purchase and the invoicingSo I asked to speak to a supervisorI was put on hold for two hours, but a supervisor never came on the lineEventually I was told that my only recourse was to cancel the tickets if I didn't like the priceMy credit card was charged $for the cancellationLater that day, I purchased the same plane tickets directly from United for a cost of $2,I don't think I'm unjustified in saying that JustFly stole $from
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to "***." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
GOOD MORNING MY NAME IS KATARZYNA *** AND JUST FEW DAYS AGO AFTER SEARCHING A LOT OF WEBSITES TO BOOK MY TRIP TO FLORIDA WITH MY FAMILY I DECIDED TO DO IT WITH JUSTFLY ( FIRST TIME EVER ) BECAUSE TO ME THEY HAD GOOD DEALS I BOOKED MY TRIP ON FEB WE PICKED 240$ FARE PER PERSON ( THAT INCLUDES FLIGHT AND ALL TAXES AND FEES IN THAT PRICE ) THIS IS HOW THEY CALCULATE EXPLETS SAY TICKET IS $ PER PERSON ( IS TICKET AND IS TAXES AND FEES ) = $ PER PASSANGER WELL WE WENT WITH 240$ PER PERSON AND EVERYTHING SHOULD HAVE BEEN INCLUDED IN THAT PRICE INCLUDING TAXES & FEES I SHOULD NOT BE PAYING MORE THAN $ON EACH PERSON BUT THATS NOT WHAT HAPPEND THEY CHARGED ME $ USD TICKET ON TOP OF THAT $IN TAXES AND FEES FOR EACH PERSON TOTALING IN $! ON EACH I ALSO LIKE TO MENTION THAT I HAD HRS TO CANCEL OR TO DO WHATEVER WITH MY BOOKING( I WAS GONNA CALL THEM REGARDING THAT CHARGE ) / BUT I LOST TRACK OF TIME BEC
Justfly charges customers a seat selection fee when the actual airline does not charge this feeThe price of ticket with the airline is cheaper than with the travel agency when they advertise they would be cheaperJustfly tells customer to book with the airline directly if we are not satisfied with them, instead of helping the customer with their booking issue Poor Customer service: I asked to speak with the supervisor and this was not allowed, and that if I am not happy with the flight, that I should just cancel and book elsewhere Overall: I will not book with justfly again as they are unreasonable with prices when the airline itself does not charge a certain fee that they are charging for the same flight and same seats
I booked tickets through Justfly.com for a weddingThe wedding has since been cancelled due to circumstances no one can controlI called to get a refund or credit on the $I paid to this site just to be told they cannot process my requestI was told that they would charge me MORE than what I paid to cancel my flightI understand there will be a few fees on it, but for me to owe money is absolutely unethicalThe woman I spoke with continued to rudely cut me off, then would not pass me to a supervisorI think this business is absolutely horrendous and is just attempting to steal money from its consumersI advise anyone considering to use this site to avoid it at all costs
Justfl*** has serious legitimacy issuesTwice I went through the process of purchasing airline tickets with themThe website told me I had booked a ticketI never received any email from justfl***My bank says I was never charged; no transaction was attemptedWhen I called up to learn more, the client rep was aggressive and told me the bank had declined my card and that they had sent me an email about it (these are both false)I am also nervous about having given them my credit card information