I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
I booked a flight with Justfly from Honolulu to Singapore via Philippine airlinesThe airlines made a change to the flight which was unacceptable due to offering a hour layover in the PhilipinesThey changed the connecting flight time which I would missJustfly told me I should get a refund and rebook my flightI did that and now they are not refunding my moneyJustfly states that they are waiting for a voucher number for a refund but It has been two months now of calling every two days with approximate wait time of min to hour each timeNo matter who I talk to they have the same "canned" answer"We sent an email, urgent, we should receive a response back in to hoursCall us back in two days"I have called them times now and nothing has been doneI have also contacted the airlines (Philippine) directly who tell me that the refund must go through JustflyThe airlines assure me that there should be no reason not to receive the refund and that they don't see an
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
I booked a trip with Justly for a trip to Italy in May Without my knowledge or permission the person I was meant to travel with called and cancelled my bookingI was not informed of this cancellation until I called to see if I could potentially change the dates of my tripAt that point I was informed of the cancellationI asked them to remove the cancellation and I would continue with the dates as planned when they told me that ticket was no longer availableI then requested a refund due to the fact that I wasn't the person who cancelled the trip, nor was I notified of the cancellation in which I was told to take it up with the person who cancelled my ticketUnfortunately, that person has moved and cut all ties with everyone still here so I am left with no way to contact themTherefore my concern is how another person can call and cancel a trip without permission as long as they are willing to pay the amount of fees associated with themI don't understand the policy or why
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
worst experience, never use this site..they are doing fraud
I cancelled my ticket after discussion with representative,He told me that there will be partial refund
after cancellation they said tickets are non refundable and I should go with reservation change, and I will get the confirmation within hours
I called them again after hours then they said tickets are not available and I should wait for months or cancelled again without refund
They charged me $for first cancellation then $for reservation change
100% fraud
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
Justfly is a ripoff!
My return flight from Dallas to Nashville was diverted to another city with only a small individual owned private airport I never made it to Nashville Myself and another passenger had to drive to NashvilleBoutiqueAir refunded my rental car, hotel room(the flight was cancel and we had to do a hour drive to Nashville)...we were also refunded for the airlines portion of the flight However, Justfly refused to refund their portion of the flight They made all kinds of ridiculous excuses as to why I couldn't get a full refund Please avoid this travel service...if a problem occurs you will be charge no matter whose fault it isDon't use this service
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
I purchased airlines tickets from this company in December and I've waited months to allow for a refund onto my debit cardStil, after multiple phone calls, they are unable to provide proof they've issued the refund and my bank statements surely do not reflect that one was ever givenAfter speaking with them again today, they send me over a makeshift invoice that does not include the proper total refund amountAfter questioning the agent, she backtracks and states the correct total amount of over $Reference number ***
I bought airlines tickets from this booking agencyThey sold me insurance so I could change my flight if neededI spent over hours on hold trying to talk to someone to change my flight - that had to be doneI was eventually able to talk to a supervisor - the insurance is a scam - you have to ask for your change fees retroactively which is not clear when you buy the insuranceAlso they wanted to charge a $for changing the flights even though their number was the only way to get the flight changes goingI refused to pay so now I am trying to contact the airlines myself even though they said they are not sure that will be possible
In September my wife booked a flight on United Airlines to Sydney, Australia through justfly*** for a week cruiseWe were to leave from BWI airport on 11/28/On 11/14/2017, I developed a blood clot in my right leg and went to the ER at Winchester Medical Center in Winchester, VAwhere I was admittedAfter testing, they also discovered I had a Bilateral Pulmonary Embolism which is a clot in both my lungs and also discovered I had colon cancerI had surgery on 11/20/to remove a section of my colon.While a patient in the hospital, I was told by numerous medical professionals that if I boarded the plane I most likely would have die during the flightMy wife began cancelling our trip on 11/17/and was told there would be a $cancellation fee for our flightI think under these medical circumstances these fees are exorbitant and should be waived.,
I purchased flight tickets last December through Justfly*** for a trip beginning April I received notification from Justfly regarding the outbound part of the trip immediatelyI didn't receive the return flight information in March (after becoming concerned I called when I still had not received the information and was assured they were just in the process of sending it on anyway) whereupon I noticed the flight times had changed- not too significantly and as I have no pressure to return, I didn't complain)Now, the week before I am to leave, I receive a communication from Justfly to call immediately about changes- so I called- when I did, the representative informed me that my first flight of my outbound trip had changed- it would leave five minutes earlier- I didn't object- I couldn't see how that made such a difference- the next day they sent me my new itinerarySomehow, when informing me of the five minute change to my first flight, the agent just happened to neglect to info
I booked a flight with Justfly from Honolulu to Singapore via Philippine airlinesThe airlines made a change to the flight which was unacceptable due to offering a hour layover in the PhilipinesThey changed the connecting flight time which I would missJustfly told me I should get a refund and rebook my flightI did that and now they are not refunding my moneyJustfly states that they are waiting for a voucher number for a refund but It has been two months now of calling every two days with approximate wait time of min to hour each timeNo matter who I talk to they have the same "canned" answer"We sent an email, urgent, we should receive a response back in to hoursCall us back in two days"I have called them times now and nothing has been doneI have also contacted the airlines (Philippine) directly who tell me that the refund must go through JustflyThe airlines assure me that there should be no reason not to receive the refund and that they don't see an
I booked a flight from Reno NV to Buffalo NY on June thru *** A day later my wife who is the one going to New York notice the flight back was really Longso my wife called to get it shortenedThey told me there was nothing they really could do maybe I can call Jet Blue and see what they can doI said O.KThose were my final words to *** Well Later that day my wife's best friend calls me and says my flights were cancelled and they took dollars out of my Bank AccountNone of this I, Authorize them to do....So I called them on June to rectify the problem or misunderstanding and told them that they cancelled my flight and took money out of my Account without my permissionAll they kept doing is reading a cue card it sounded like and offered no help...what they did is illegal you can not do that This company has put me under alot of stress because I still need to get my wife to New York and it gonna cost me more money I really do
I called to process a legal name change on my flight reservationThe customer service agent said he would take care of itI called a week later and was told it cannot be done and I would have to buy a new ticketThe next day when I called to re-book the flight and was told the name change can be processed but I would have to wait till three days before my flightI have all proof in writing from a justfly agentWhen I called three days before my flight I was told the change cannot be done and I have to pay double the amount I originally paid to book a new flightWasted hours on call with them! And every time they blamed me rather than taking responsibility for lying to me
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
I booked a trip with Justly for a trip to Italy in May Without my knowledge or permission the person I was meant to travel with called and cancelled my bookingI was not informed of this cancellation until I called to see if I could potentially change the dates of my tripAt that point I was informed of the cancellationI asked them to remove the cancellation and I would continue with the dates as planned when they told me that ticket was no longer availableI then requested a refund due to the fact that I wasn't the person who cancelled the trip, nor was I notified of the cancellation in which I was told to take it up with the person who cancelled my ticketUnfortunately, that person has moved and cut all ties with everyone still here so I am left with no way to contact themTherefore my concern is how another person can call and cancel a trip without permission as long as they are willing to pay the amount of fees associated with themI don't understand the policy or why
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
worst experience, never use this site..they are doing fraud
I cancelled my ticket after discussion with representative,He told me that there will be partial refund
after cancellation they said tickets are non refundable and I should go with reservation change, and I will get the confirmation within hours
I called them again after hours then they said tickets are not available and I should wait for months or cancelled again without refund
They charged me $for first cancellation then $for reservation change
100% fraud
Bought international airline tickets of the tickets the names are missed spelledCan't use them because they don't match our passportsNeed to have name spelled correctly only one letter is wrong
Doing business with Justfly.*** has been a hard, expensive lessonAfter scouring the web for a deal on plane tickets, Justfly's prices kept popping upI went to their site, plugged in the dates, and a cheap fare came upIt's important to note how the information was displayed: the price was huge, the dates were smallI took the deal, went to my inbox to review itinerary only to find that the dates were wrongI went to the site immediately, tried to cancel the purchaseI was informed it would cost $per ticket plus the differenceWhen I explained that the dates were not what I had entered, they said that their *search engine* scans for best price AROUND the dates requestedSo I had not looked closely, trusting that the dates I entered would be the dates searchedNot soWhen I finally contacted them via phone, I was told it would cost $75/ticket (I bought 3) to cancel, but I would not be able to get my money backNo, I would be forced to do business with this company, because they would only issue a creditThey kept saying their policies were in line with airline policiesI said if that were true, they would have allowed me to cancel when I first noticed the error without penaltySilence on the phoneI talked the agent down to $50/ticket to cancelNow I am left with a credit that carries the following stipulations: only the three people on the original tickets can use the credit; we must use the same airline; we have a year to use the creditReading other reviews here, who knows what other scam they will try to pull when I try to use the creditI feel soiled by this transaction
I purchased two tickets from just fly.com and in order to pick your seats you have to confirm payment and flight details prior to picking your seatsI did this and then after my transaction was complete I was not eligible to pick my seats.Apparently it was not clear that I was choosing tickets that we're not allowed to pick seat assignments.I am taking a flight with my husband for 1/hours and I would never knowingly pick a flight that was not allowing me to pick a seat next to my husband who has health issues.I offered to pay more for them to allow me to choose my seats but they don't do that.They offered to cancel my flight for each ticket..Mind you I called them within ten minutes of my booking to see if I could rectify this situationThey would not cancel without a fee and would not accept money to upgrade my ticket.There are no options and I think this is a fraudulent practice that is not clearly stated prior to booking the flightI think they took advantage of me and
I attempted to apply a previously issued credit to a new flightThere was a price balance/difference of $balance due after applying my $credit toward the current (12/03/2016) online ticket price of $I was advised that my card would be charged $and I would receive my E-Ticket within 24hrsWhen I woke the next morning I checked for the ticket and found an email that stated "IMMEDIATE ATTENTION REQUIRED: Dear Customer Your Justfly*** Reservation ***) required immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time sensitive matter, and failure to contact us may result in disruption to your travel plansSincerely, The Justfly*** Team." I contacted them immediately and the C/S agent immediately requested my credit card numberI asked why and what was the problem and she stated that because I used a different card they needed to veri
Hi purchased a ticket in May to g back to my job in Portugal and I purchased the insurance just incaseWell an emergency happened and I wanted to change my date phone calls later I was told they couldn't help me and wouldn't cancel it and told me to call the airline themselves which I did but because I went through this agency they couldn't help meSo again I called and again I was transferred and when I asked to speak to a manager I was denied they just kept ask g me why they will tell you the same thing months later this is still not resolvedThey have the worst customer service!!! Very nhappy and btw the insurance I brought? Waste of time
Customer beware! Worst travel experience in my lifeJust Fly issued an eticket number for a flight that got canceled with no courtesy emails informing me of the changeWhen I got to the airport the airlines said that Justfly didn't provide them with any contact info to reach them atSupposedly they transferred my reservation from Westjet to United and then again to DeltaI figured that I was all set to on Delta, but they said my eticket number was invalid and that I have to call Justfly to have them reissue it againI spent over an hour on a long distance international roaming call with no successInstead of clearing me for the direct flight from Vancouver to SFO, which I already had a reservation on, they wanted to rebook me from Vancouver through Calgary to Los Angeles and finally back to San Francisco which would have been landing hours later without offer of a hotelThe plane ultimately took off and I had to book a second ticket that was 3x as much on my original flight
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
Justfly is a ripoff!
My return flight from Dallas to Nashville was diverted to another city with only a small individual owned private airport I never made it to Nashville Myself and another passenger had to drive to NashvilleBoutiqueAir refunded my rental car, hotel room(the flight was cancel and we had to do a hour drive to Nashville)...we were also refunded for the airlines portion of the flight However, Justfly refused to refund their portion of the flight They made all kinds of ridiculous excuses as to why I couldn't get a full refund Please avoid this travel service...if a problem occurs you will be charge no matter whose fault it isDon't use this service
I purchased round trip tickets for people through this siteWhen our return date had to be changed, we were told our tickets were just for one way and had to purchase additional one way tickets just to get homePlus charged $on top of itThe customer service rep said the original tickets were forfeited when the return date had to be changedI've never heard of such a practiceBeware of this underhanded company!!!
I purchased airlines tickets from this company in December and I've waited months to allow for a refund onto my debit cardStil, after multiple phone calls, they are unable to provide proof they've issued the refund and my bank statements surely do not reflect that one was ever givenAfter speaking with them again today, they send me over a makeshift invoice that does not include the proper total refund amountAfter questioning the agent, she backtracks and states the correct total amount of over $Reference number ***