I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
I purchased several international tickets with JustflyTwo of the child passengers were unable to fly so we canceled tjier tickets, which were refundableI was advised there would be a $cancellatiin fee but was never informed of a second $feeThis was definitely a hidsen feeEach ticket was purchased at $and when cancelled I was charged $automatically within minutes of the cancellation per ticket, so a total of $ on my original form of paymentThis in itself caused me an issue being the money was not in my bank account and cause my account tongo negativeNo one informed me that the $would be charged right away, in fact the way the agent explained it I would be decduted from the ticket amount ( $)I contacted justfly once again to get an explanation of the charges and this is when they explained the $was charged upfront and that I will be refunfed $per ticket because there is anotger $charge from the airline that will be deducted from the $
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: ***
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I purchased an online airline ticket through this company and purchased the travel insurance in case of cancellationunfortunately I had to cancel and received a credit to the account or $When I went to use the credited account, the prices they are trying to sell me an airline ticket that costs $more than the true priceExample, Jet Blue ticket will cost me $Justfly will cost me $550, using the same flight number, same flight date, and same flight times
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com
I want to report a the website Justfly*** for customer fraudI had booked airline tickets from Cleveland (CLE) to Mumbai (BOM) on August 6, for a trip on November The flights were Cleveland--> Boston--> Dubai--> Mumbai and reverse on returnThe flight was operated by Emirates airline (Justfly Booking Number : *** & Emirates Confirmation Number : IHAAZS )A month later in September, I received an email from Justfly*** that my itinerary was changed because of change of flight schedule by EmiratesI checked my new itinerary which showed more than hour layover in BostonI had called the website customer care center and had the first leg of flight from Cleveland--> Boston adjusted to reduce the layoverA day before my original travel date, on November 9, I decided to check my reservationI found out that the first leg of my itinerary from CLE--> BOS was cancelled, without being informed at allWhen I called the website, they gave me runaround
After I changed the flights, they informed me that I wouldn’t be able to cancel the reservationEven though nothing notified me that changing the reservation would void cancellation
After the change in the reservation, it added $Thinking that this was the new charge, I agreed to it
They credited my account $after an hour long phone call and them assuring me that nothing could be done
Then I needed to change the dates, so I decided to pay the $and was supposed to get a credit of $I was only credited $which should have been fine, because when I looked up the flights it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!!
This company is absolutely terrible and should not be allowed to take money from people
Justfly*** refused to change our flight after we were notified by our carrier TAP Portugal that the flight was canceled and needed to rebook through justflyAfter hours on the phone with justfly, we got no refund, no rebook, no confirmation number, levels of supervisors who had no access to email, and zero answersThos is $that we have lostFor what it is worth, this is the first complint I've ever filed in 30+ yearsThe situation was that had, and our hard earned money which we saved for our honeymoon is now gone, as is the flight
I have tried to use this website to book a flight and multiple times it lists the flight as one price, then once I take the time to enter in ALL my info, it tells me the price has doubled now and asks me if I would like to purchase this ticketThankfully I could cancel, but it was ridiculous I thought it could have possibly been a glitch in their system but yet hours later, the same flight was there, listed at the original low priceAnd again, they attempted to double the priceNever again
Justfly*** advertises "extended cancellation policy" but does not mention that it is at an ADDITIONAL costThey also advertise that you can cancel a flight within hours but do not mention an ADDITIONAL cancellation feeThey also advertise a flight price then charged my credit card a different price than I agreed toWhen I called to inquire about the policy and asked several questions the customer service agent told me they had to disconnect the call because I requested to speak to someone else
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
I purchased several international tickets with JustflyTwo of the child passengers were unable to fly so we canceled tjier tickets, which were refundableI was advised there would be a $cancellatiin fee but was never informed of a second $feeThis was definitely a hidsen feeEach ticket was purchased at $and when cancelled I was charged $automatically within minutes of the cancellation per ticket, so a total of $ on my original form of paymentThis in itself caused me an issue being the money was not in my bank account and cause my account tongo negativeNo one informed me that the $would be charged right away, in fact the way the agent explained it I would be decduted from the ticket amount ( $)I contacted justfly once again to get an explanation of the charges and this is when they explained the $was charged upfront and that I will be refunfed $per ticket because there is anotger $charge from the airline that will be deducted from the $
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: ***
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
DISGRACE!!!! Problem: Price changes after you hit confirm and book! They try and get you with seat selectionRefuse it and still they get youCall to question the charge and get hung up on 3xImmediate Solution: Usually the price on the airline website is the lowest way to proceedThey don't want to deal with fraudulent business practices eitherRemedy: I will do all in power to stop this from continuing in the future for all customersI contacted the Revdex.com, and will contact state attorney generals officesI will contact my lawyer for class action suitHave others experienced similar behaviorContact me @ ***Subject Title: FRAUD
Last year around the month of July I purchased round trip tickets from Dayton Ohio to Houston Texas and backI was to depart in SeptemberHowever, I didn't need to use the tickets because my reason for traveling was no longer necessaryI called the Justfly company and cancelled the flight, paid a $cancellation fee and was told that I had one year to utilize the ticketsToday I attempted to book flights using the cancelled tickets on my account and was told I would have to pay another $booking fee to book for those ticketsI was told that the agent/representative who I was speaking with was named ***I was on the telephone for at least an hour - holding for one reason or another - trying to speak with someone who could speak with me that I could actually understand in EnglishI was finally told that they would remit my cancellation fee back to my credit card, but that I'd just lost the $ticket price I'd paid, if I wouldn't pay the $re-booking feeI
So on Wednesday night of January 11th I started to book a flight with Justfly.com from their websiteTowards the end of the online process a message popped up that prompted me to call a live agent to complete and verify my bookingI called the number on the screen and spoke to an agentI explained to her that I had started a booking online and it prompted me to give them a callShe explained to me that the booking online was not appearing on her end and she was going to help me with a brand new bookingI completed all the information with her and was promised a total of $for two flight ticketsOnce I got off the phone with her I received two email confirmationsof the booking I did online, the other one of the one I did over the phonewhen I checked my bank account I was charged a total of insteadI immediately called back the customer service number explained the situation to another agentShe told me that the booking over the phone wasn't complete because
We have booked a ticket from this company from US to IndiaAfter few days we called them to reschedule the flight and the customer representative asked used to cancel the ticket as we have CSA insuranceand we will get the refund from themJust we have to call them and give the cancellation email to them and they will refund the whole amount to youwhen I called CSA they said they need certain reasons to provide the refundWe have been cheated by this companyConsumer representative misguided us during the call and because of that we are facing issue
I purchased an online airline ticket through this company and purchased the travel insurance in case of cancellationunfortunately I had to cancel and received a credit to the account or $When I went to use the credited account, the prices they are trying to sell me an airline ticket that costs $more than the true priceExample, Jet Blue ticket will cost me $Justfly will cost me $550, using the same flight number, same flight date, and same flight times
I booked a trip with justfly*** on 3/08, for the trip I was charged a total of $for the flight and a $fee for a seat selectionOn 10/3, I was imputing the flight into my flight application on my phone and received a notification that my flight was cancelledI had to contact justfly to get confirmation that my flight was cancelled, which they seemed at first to have no knowledge ofFinally they confirmed my flight was cancelled and didn't offer to refund me or help rebookOnce I asked about receiving a refund so that I could book another flight they said they would check in to refunding me and needed to contact me back in - hours, and if they were to refund me it would be 6-weeksI then called British airways to determine why the refund took so long, where they confirmed they had not recieved my money/payment for the flight and unfortunately couldn't help meI think called justfly*** back, where they continued to give me the run around and left me on hold
I was charged a $fee without being told I was being charged for itDid not discover it until I saw my credit card statement
I booked three tickets with justfly*** on Nov12th, 2016, flying from Newark to Beijing to Wuhan, China on Jan26th, 2017, and my return trip is on Feb24th, The tickets were confirmed immediately (reservation number *** ) and I was told there was nothing further I need to doThen I received an email from justfly*** on Decand ask me to call them because there is a change of my tripSo I called on Decand was told they had to change the travel date for the Jan26th tripWhile we could not agree on the change, the agent from justfly*** told me he would contact the airline more and then he would call me backSo we disconnected the call, but he never called me backSo I called justfly*** today, Dec 23rd, againThey offered me two options, either change the travel date to Jan(or some other dates earlier), or they have to cancel the trip and refund meTo me, neither solution is acceptableFirst, if I change the travel date to Jan23, there would b
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
Pros: Great at finding cheap flights and comparison chartWorks great at notifying you via email about alerts on new fares for new flights and costsEasy to navigate website
Cons: Only book your flight here if you are willing to not change or modify your travel plans at allCustomer Service is severely lacking, decorum and tone of those that assist with inquiries is shockingly awful, impatient, and rushes customers off the phoneA very, take leave it, mentality on the phone, and will send you through multiple channels to get you no help whatsoeverIf you purchase the CSA Travel Protection Policy upon your purchase - make sure to read the fine print, as there are many non-qualifying items that will make this useless at an extra costThey are also non-supportive of Military order changesAs the change requested for the flight was due to dates changing on military orders - out of our controlThe CSA Travel Insurance Policy states 100% travel Cancellation guarantee, but that is also falsely advertised and not the caseIf you read the "free trip cancellation" or find this through another third party like Kayak or Travelocity - note that they are NOT FREE TO CANCEL!! (it will be in the fine print even if you do this within hours)
The service team will insist on charging you a $modification fee if you change your flight AND charge you a Penalty Fee that will a lot of times be the price of a new ticketBe wary of their many "bait and switch" and "fine print" tactics - as they use it to the fullestNot customer-friendly whatsoever, and not cooperative on the phone at allCustomer Service Team is clearly instructed to be scripted, and not take questions or listen to the customersThey work to rush customers off the phone, and move onWe had to repeatedly state that we were not done speakingThey speak over the customer, and inform the customer that they have of options and they can "take it or leave it" -when informing the "Supervisor" and service representative that their tone was a bit aggressive and not appreciated, they informed me that I was not listening to them and the options providedExtremely rude, and not accommodating whatsoeverOverall: Not worth the cheaper fare and hassle at having to deal with their service teamWould rather pay double or triple to not have to deal with their severely poor service
After purchasing international flight tickets with just fly.com I called to cancel of the tickets and was promised and emailed a confirmation for a partial refund in 6weeksThe other tickets were cancelled by the airline and we were promised a full refund in 6weeksAfter well over the weeks and a credit card dispute we have not gotten any of our money back and are out thousands of dollars to just fly.com