I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
I purchased flights from *** and realized I needed to go to a different airport insteadThe next day, I cancelled my original flights and I tried to use the website to reroute my flight but found that I could only purchase flights to and from the same airports I originally purchasedRealizing it was too much of a hassle I went to repurchase my original flightsThe flights prices had skyrocketed $each! When using my $that I had already paid and was returned in "points" the cost of all the flights were $more where as when I went to just purchase them outright, they were back down to the original priceIt became obvious that to use my original money I had already paid, it would cost me $more than the original price to go on the same flightsI then called the company to get my money back all together because it was unusable on their siteI was on the phone with them for over hours, and they hung up on me different timesThe customer service is abysmal and
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
I booked a ticket with Justfly*** on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly*** didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly*** said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flightTogether we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issueSo I cancelled and then book on my own for a returnJUst fly agreed to refund my $in 6-weeksAfter weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-weeksI raised a fuss, and now they say I will receive in 7-business daysIf not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care ofI asked to speak to a supervisor, but that didn't happenAlso requested a confirming email, and even that takes hoursAargh!
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
We booked a trip with my and year old son from Miami to Kiev months in advance (about a hour flight) Immediately after booking, we received an email that welcomed us and said we could do everything onlineIncluded in that was that we should reserve our seats ASAPSo we did and confirmed them onlineThe night before our flight, found out through The airline directly that we didn’t have seats togetherAfter calling justfly, they said it’s not their fault and the airline did not process their requestThey should tell you to reserve seats if you aren’t ACTUALLY reserving seatsThey should also tell you if their request is rejected and also advise to do directly with the airlineIt’s rediculous
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
I purchased a flight through JustFlyI wanted to cancel my flight and called within the 24-hour cancellation period to cancelI was put on hold and by the time I was taken off hold, the hour period had expiredI had a lengthy conversation with the customer service representative in which she explained cancellation fees (but did not explain why I couldn't void my travel)The representative had a thick accent and was hard to understandI ultimately asked to be transferred to a supervisor and was put on holdThe call never connected to the supervisor and the hold system eventually hung up on meI was on hold for about minutes
March 23, first booking through agent; On March in the evening I tried to book flights for my eight children, my husband and I to travel to Europe leaving the San Fransisco area on July and flying to Madrid, returning from Dublin on July 22ndI looked them up through a website called Hipmunk and found one that looked best for my childrens’ sleep schedule, layovers and priceI clicked on it and was transferred immediately to a website called Justfly which is another company completelyWhen I tried to book all ten tickets, it said I needed to call for that many tickets and make the reservation on the phoneI spent 1/hours on the phone with an agent putting in passport numbers and names, ages etcThe agent said the tickets were bookedWhen I hung up the phone, I got an e-mail which I assumed was the confirmationMarch 24, declined credit card I checked my e-mail and realized that the e-mail sent was not a confirmation but a notification that my credit card had been decline
I purchased ticket last March but forgot to put the middle name.called them so that they can include my middle name.but sad to say it says they can't help me .they told me to cancel because I can't let in the plane.no choice I cancelled the flight but they told me that I need to pay 150$for CANCELLATION .they told me that they will refund the amount 287.45$ the ticket amount that I purchased was 587.45$ so I waited for the refund and it's months already I hadn't got yet.I always called and it says it's refunded already.I told them to email me that they refunded the money I send my bank statements because that's were asked me for the proof that I haven't receive the money.and they told me to wait another weeks for the refund.this is not right because when I cancelled the ticket right away they took out the $in my account.and I've waited to long can't refund my money
I added a purchase guarantee to my flight it said I could cancel my flight up to hours before no questions askedThey have since taken this away and called it extended cancellation so it has different termsThey are now telling me I have to book a whole new flight and lose the value of my current flight
Between and 5:30pm PT on 12/21, I was in search of a flight that departed 12/from SFO to LASI used golastminute.com to run flight comparisons for the best dealJustFly*** posted they had the best deal by ~$for $USDWhen I clicked through to purchase the flight, and then entered my payment information, I realized in the fine print, that this flight was for 12/This was NOT CLEARLY highlighted to me, the end-user during the purchase processI'm not sure if I missed it, or if it was 'obfuscated' in the 'Cheapest Flight' tabAt the end of the day, I got DUPED into thinking they found a cheap flight better than Expedia, or the local airlineNonetheless, I felt I would be protected by the USDoT that ensures consumers can cancel or change flights within hours at no chargeWell when I went to cancel the flight, I was informed I could cancel it for $That's absurd! They make you book a flight that is NOT the correct, as intended flight schedule, obscure what yo
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
I had to cancel a non refundable ticket (for a fee) due to a major medical emergency in the familyI paid the cancellation fee and then was told I will get a credit for the flight but with many fees in I rebookI want to forfeit the credit so I could file a claim with my credit card insurance for the nonrefundable ticketsJustFly REFUSES to cancel my creditI have asked them many many timesSpend hours on the phoneI do not want the credit because it is too expensive to use and I will not be able to use itOn top of dealing with medical bills, emotional stress from this emergency, this agency does not want to cancel my credit after I have asked them many timesNOT ONLY THAT but when I cancelled the flight I received an email from them that states NOTHING about the creditI only found out about the credit when I had to get information for my claimI do not understand how Just fly can refuse to cancel a credit I am asking to cancelI can't file my claim if I have the credit
I purchased flights from *** and realized I needed to go to a different airport insteadThe next day, I cancelled my original flights and I tried to use the website to reroute my flight but found that I could only purchase flights to and from the same airports I originally purchasedRealizing it was too much of a hassle I went to repurchase my original flightsThe flights prices had skyrocketed $each! When using my $that I had already paid and was returned in "points" the cost of all the flights were $more where as when I went to just purchase them outright, they were back down to the original priceIt became obvious that to use my original money I had already paid, it would cost me $more than the original price to go on the same flightsI then called the company to get my money back all together because it was unusable on their siteI was on the phone with them for over hours, and they hung up on me different timesThe customer service is abysmal and
booked a flight to Europe in July through Justfly.coThe Airline informed me about a cancelled flight (nmber of flights on the way to Europe), and asked me to contact the agency (Justfly)When I called Justfly they could not resolve the problem and romised to et back to me within hoursI never heard aything from themTey also did not answer emails I sent themI then contacted the flight company Iceland Air and asked them to take charge of this caseThey reserved new flights for me and asked me to contact the agency Justfly, to issue new ticketsJustfly again did not answer my emailNow, flight of the three flights to Europe dissapeared againJustfly again did not answer my email
I purchased international airline flight for June Flight out of United States was canceledThen all flights were canceledSpoke with three supervisorsThen I spoke with Delta Airlines, delta has refunded issued to the company instead of meAnd that was as of March 9, When I called the company to back, company says that they had issued a refund as of March 5, Contacted my bank and there is no pending refundCompany stated it will take to weeks to get my refundBut they also stated that they already issued itI did request from the company to head email confirmations on all updates to my accountI have only received one email to dateIn that email stated that they were initiating a refund
I purchased a ticket through Justfly*** for $I called explaining that my ticket was purchased on the wrong date and I would like a refundThey told me I did not make the hour window even though I had confirmation with Alaska airlines confirming the cancelation and returning funds that dayAfter talking to just fly they told me I would not receive payment for to weeks with a $service chargeI told them this is not right since they were refunded immediately through Alaska Airlines with no charge or delay
I booked a ticket with Justfly*** on Oct.2, for a flight on Janfrom MIA to LAX and got my confirmationThe ticket was bought from Alaska airline(Flight 6431) and was operated by American Airline(Flight AA275)However, when I arrived at the airport, the American Airline refused to printed out my boarding pass because I was not on the list on the flightThus I missed my flight and ended up wasted a whole day and using my money to buy another flight to come back to LAI have contacted both American Airline and Alaska Airline and they have provided me information that shows that Justfly*** didn't finish their registration and therefore did not transfer my name onto the flightThe air confirmation number I received was 5AHP2X (Justfly*** said that this was provided by Alaska Airline), However Alaska Airline said that they do not have confirmation code that has number and my confirmation code was actually HNGHFXAlaska Airline then provided me information showing that the re
On 09-23-I bought a ticket for my son - $903,30, then on 09-I had to change the datesIn the website they told me I get pay $ for modification feesHowever, they charged beside that amount more $ In that point was said that money will be reversedI called and they told me that I have to request the refund to the airline - UNITED and I didThen the UNITED sent a email about it notifying that my inquiry pertains to a future travel reservation and must to be used in one yearNow, February 23, 2018, I called the UNITED Refund to know how can I use the refund to buy a ticketThe answer: they cannot find my refundSo, my husband called them and the same answer was givenThen, my husband called the JUSTFLY and then after long time in conversation and explanation, they said that I had agreed with $for modification fee (???) and $for a new ticketI'm stupid old lady rsrsrsrs
I was charges two fees that were not clearly disclosed, or not disclosed at all, when I made flight arrangements for the four people in my family Those fees were a seat map fee, which was $47.80, and a service fee which was $ Surprisingly, when I called to request a refund for those fees, I was informed they would refund the seat map fee but not the service fee I'm just happy to get some of my money back I will never do business with this business again
Stay away from Just Fly!!! I booked a round trip flight in August, and they contacted me in October with a schedule change that left me with no time to make my connecting flightTogether we agreed they could not offer a satisfactory connection, but would not allow me to cancel the entire trip, just the return leg with the scheduling issueSo I cancelled and then book on my own for a returnJUst fly agreed to refund my $in 6-weeksAfter weeks I called and was kept on the phone for over an hour to be told they would now refund in another 6-weeksI raised a fuss, and now they say I will receive in 7-business daysIf not, I suspect I'm in for another hour or more trying to resolve this with a person who apologizes a lot but can't get anything taken care ofI asked to speak to a supervisor, but that didn't happenAlso requested a confirming email, and even that takes hoursAargh!
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I purchased three tickets to South AfricaThere was an error made and myname is listed for ticketsThere is no reason I would purchase two tickets for the same flightOne is for my daughterThey will not change the nameThe airline would but they won'tNow I have two tickets for the same flight with my name!!
I purchased tix to Cancun in July and was strongly advised to buy trip insurance which I bought a few weeks laterJustfly pushes CSA insuranceWhen it was time for our trip in September, the Mexico are had two hurricanes around that time and we felt it was too dangerousI called Justfly and was told the insurance would couver the cancellationAll I had to do was pay JusyFly fee which I did and the rep emailed me the CSA paperwork to fill outHe assured me they would repay my tickets and the fee and Medical insurance I boughtWell, CSA denied my claim and I am out over JustFly told me repeatedly buying travel insurance would cover any reason and I had to have it going overseasI believe I was misled, lied to and taken advantage of especially since I had to pay another cancel feeIt was JustFly's dereliction and deceit in this whole processWhen you call them they will do nothing as far as a refund but will sell you more tickets for a fee
We booked a trip with my and year old son from Miami to Kiev months in advance (about a hour flight) Immediately after booking, we received an email that welcomed us and said we could do everything onlineIncluded in that was that we should reserve our seats ASAPSo we did and confirmed them onlineThe night before our flight, found out through The airline directly that we didn’t have seats togetherAfter calling justfly, they said it’s not their fault and the airline did not process their requestThey should tell you to reserve seats if you aren’t ACTUALLY reserving seatsThey should also tell you if their request is rejected and also advise to do directly with the airlineIt’s rediculous