On May 10, 2017, I booked a flight through Justfly.comEver since that date, Justfly has been notifying me of changes made to my itineraryOn May 17, 2017, I spoke to a customer representative regarding a recent change to my itinerary (***)During the conversation, the representative and I worked together to find a solution to the recent change in return flight time and dateWe found a solution to the recent changeI specifically asked if I can choose to return on July 7thThe representative confirmed that, "Per Justfly.com, a customer can make a change to a return flight, if there is a change of itinerary, up to hours of original booking." Today, May 18, 2017, Another representative called me to tell me I have to pay for the recent change
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
Bought a Ticket from them on May 10, then called them immediately after because the itinerary was for different datesI was told to cancel the flight because it would be faster than them having to fix it on there end and then make another reservationI decided to take their advice and was told my refund would be back in my account in 5-business days maxWell its June 8, and I haven't received anything
I keep calling and all I'm told is that the account is being investigatedI've spoken with three different supervisors and several agentsAll of the customer service agents were terrible to speak with and were not helpfulThis was extremely urgent because the flight was to Egypt, not some random city in the USWe had purchased the flight at a decent time (May 10), but as the days passed, the flight prices began to increaseThis is why I constantly called them for help
This is the worst experience I have ever had with a travel companyI advise anyone who even considers Justfly too walk the other wayGo to Expedia or to the airline directlyWorst derision of my life!!!!! All I want is to get my refund and take my business elsewhereI hope no one else has to go through this
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
I CALLED TO CHANGE MY FLIGHTI WAS TOLD BY SEVERAL CUSTOMER SERVICE REP'S I WOULD BE CHRGED $TO CANCELHOWEVER, I WAS ALSO TOLD I WOULD BE CHARGE $TO CANCEL AND ONCE I CHANGED FLIGHTS WHATEVER ELSE WAS DO FOR THE FLIGHT I'D HAVE TO PAY THE DIFFERENCE FOR THE FLIGHTI WASNT TRYING TO CANCEL, I WAS TRYING TO CAHNGE MY FLIGHT DAYS BECAUSE OF A MEDICAL ISSUEI EXPLAIN THAT I WAS GOING TO HAVE A PROCEDURE AND NEEDED TO CHANGE THE TIMESHOWEVER, I DIDNT WANT TO HAVE TO WAIT ON DOCUMENTATION FROM THE DOCTOR SO I WENT ON CHANGED THE FLIGHT AND TO MY SURPRISE THEY CHARGED ME THE $THE NEXT DAY AND THEN WHEN I TRIED TO CHANGE MY FLIGHT (WHICH I FOUND ONE FOR $200) IT WOULDN'T ALLOW ME TO CHANGEI WENT BACK LATER AND THE FLIGHT WAS HIGHER.I HAD TO PAY $361, THEN THEY SAID MY PAYMENT DIDNT GO THROUGH AND MADE ME PAY AGAIN EVEN THOUGH THE FUNDS WERE ON HOLDSAID MY PAYMENT DIDNT GO THROUGH WHICH WAS TRUESO IN ONE DAY I PAID A TOTAL OF $722.I'VE CALLED SEVERAL TIMES WITH NO HELP O
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
I booked a flight on justfly***I couldnt make the flight due to a family emergency, I called to cancell the flight, and they gave me credit flr my next tripI called in on 4-15-They told me I no longer have credit, they told me when I called and cancelled it would be thereSo what happened to my dollars? These people are ripping the consumer offPlease help or point me in the right direction to get this fixed Sincerely Andrew ** ***
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
I booked airline tickets for $2,to Hawaii and days later I received notification that they were cancelledWhen I called the customer service number they said that the airlines increased the price and they could rebook the the tickets for $4,and they couldn't honor the original priceWhat a scam!!!!
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
We travel to Germany every September and I was happy to find a less expensive flight with JustFlyI booked the reservation and promptly received two emails confirming my reservation; issuing a confirmation code as well as a receipt of paymentThe first was the we are processing the reservation I thought all was fine until I went to pay my credit card for the purchaseWe like to have it all paid in full before departing on our tripsThe transaction was never processedI sent JustFly an email using the one they list under terms and conditions on the web site I received no acknowledgement or responseI also used the confirmation code to check the reservation with CondorReservation not found and JustFly is not on their list of operatorsBetween October and Dec I checked with Condor about my reservation and my credit card to see if the charge had been processedAlways Reservation not found and no transactionI finally talked to my credit card company about the situationI opted to change my credit card numberand sent a cancellation email to JustFlyI attempted to cancel the reservation over their web page and they wanted to charge me for a purchase they never processedNot happeningIf they persist and do manage to charge my new card it will end up in courtRun from them...do not walk..RUN!
On May 10, 2017, I booked a flight through Justfly.comEver since that date, Justfly has been notifying me of changes made to my itineraryOn May 17, 2017, I spoke to a customer representative regarding a recent change to my itinerary (***)During the conversation, the representative and I worked together to find a solution to the recent change in return flight time and dateWe found a solution to the recent changeI specifically asked if I can choose to return on July 7thThe representative confirmed that, "Per Justfly.com, a customer can make a change to a return flight, if there is a change of itinerary, up to hours of original booking." Today, May 18, 2017, Another representative called me to tell me I have to pay for the recent change
I was charged an additional $for a flight that was listed for $while using my travel credit
I made a reservation with Justfly*** on Octobre 4th for a multi-city return flight ticket to Asunción, ParaguayI had to cancel my reservation due to unforeseen circumstancesI called Justfly to cancel the reservation and I was told that the airline had a cancellation fee of $250, which I had no option but to acceptThey told me there was another cancelation fee of $usd from Justfly, which after I disputed I was offered a lower fee of $usdAll in all, a $usd cancelation fee fora ticket that cost me $was outregeousThat is more than 50% of the ticket priceIn any case, I never received any refundI got a call a few days later telling me that my trip was not refundable and that I could not get any refundI spent literally hours, trying to reach them, trying to speak with a supervisor, and what they tell me is that the flight now is not refundable, which is not what they told meI even checked with the airline and the airline told me that the flight it is refunda
Bought a Ticket from them on May 10, then called them immediately after because the itinerary was for different datesI was told to cancel the flight because it would be faster than them having to fix it on there end and then make another reservationI decided to take their advice and was told my refund would be back in my account in 5-business days maxWell its June 8, and I haven't received anything
I keep calling and all I'm told is that the account is being investigatedI've spoken with three different supervisors and several agentsAll of the customer service agents were terrible to speak with and were not helpfulThis was extremely urgent because the flight was to Egypt, not some random city in the USWe had purchased the flight at a decent time (May 10), but as the days passed, the flight prices began to increaseThis is why I constantly called them for help
This is the worst experience I have ever had with a travel companyI advise anyone who even considers Justfly too walk the other wayGo to Expedia or to the airline directlyWorst derision of my life!!!!! All I want is to get my refund and take my business elsewhereI hope no one else has to go through this
I used the company "justfly" to book a flight yesterdayI received a confirmation email with a confirmation numberI then received an email an hour later that said my reservation had been cancelled with no reason as to whyI called the customer service number yesterday and waited, on two separate occasions, minutes and minutesEven after waiting so long I was unable to reach a customer service representativeI am currently waiting for the customer service department and have been waiting to speak to a representative for minutes
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
I CALLED TO CHANGE MY FLIGHTI WAS TOLD BY SEVERAL CUSTOMER SERVICE REP'S I WOULD BE CHRGED $TO CANCELHOWEVER, I WAS ALSO TOLD I WOULD BE CHARGE $TO CANCEL AND ONCE I CHANGED FLIGHTS WHATEVER ELSE WAS DO FOR THE FLIGHT I'D HAVE TO PAY THE DIFFERENCE FOR THE FLIGHTI WASNT TRYING TO CANCEL, I WAS TRYING TO CAHNGE MY FLIGHT DAYS BECAUSE OF A MEDICAL ISSUEI EXPLAIN THAT I WAS GOING TO HAVE A PROCEDURE AND NEEDED TO CHANGE THE TIMESHOWEVER, I DIDNT WANT TO HAVE TO WAIT ON DOCUMENTATION FROM THE DOCTOR SO I WENT ON CHANGED THE FLIGHT AND TO MY SURPRISE THEY CHARGED ME THE $THE NEXT DAY AND THEN WHEN I TRIED TO CHANGE MY FLIGHT (WHICH I FOUND ONE FOR $200) IT WOULDN'T ALLOW ME TO CHANGEI WENT BACK LATER AND THE FLIGHT WAS HIGHER.I HAD TO PAY $361, THEN THEY SAID MY PAYMENT DIDNT GO THROUGH AND MADE ME PAY AGAIN EVEN THOUGH THE FUNDS WERE ON HOLDSAID MY PAYMENT DIDNT GO THROUGH WHICH WAS TRUESO IN ONE DAY I PAID A TOTAL OF $722.I'VE CALLED SEVERAL TIMES WITH NO HELP O
On February 19, I booked an airline ticket to Tonga on Air New Zealand via Justfly's website for me to teach as a volunteer for a monthSince the booking, my daughter has a scheduled surgery and, as her mother, I need to be here to care for herI have tried to alternately change and cancel my ticket without success but I cannot get straight answers out of this organizationAs background - on July 4th of this year I got the following email: Dear Customer, Your Justfly*** Reservation ** ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansSincerely, The Justfly*** Team At that time the surgery was not scheduledI called this number many times trying to find out what was wrong, waiting on the line for hours! I used my house cordless phone and the
I booked a flight on justfly***I couldnt make the flight due to a family emergency, I called to cancell the flight, and they gave me credit flr my next tripI called in on 4-15-They told me I no longer have credit, they told me when I called and cancelled it would be thereSo what happened to my dollars? These people are ripping the consumer offPlease help or point me in the right direction to get this fixed Sincerely Andrew ** ***
I purchased a Justfly airline ticket (***) from Dayton to Albania on May 13, for $On May 24, I was informed via an email from Justfly that my itinerary had been changed by the airline (Air France), and that I needed to call to schedule a new flightOn June 14, I called Justfly customer service to change the flight to ensure that I would still be able to travel to Albania on the dates that I needed for a humanitarian trip with a non-profit organizationI was promised and assured by the Justfly customer service that I would be able to cancel the originally scheduled flight with a full refund since there was a “major change” to the itinerary by the airlineWhile at first I was tentative because of fees associated with such a cancellation, the representative of Justfly reassured me multiple times that I would be able to cancel the flight and the $would be credited to the account I used to pay for the ticketBased on the customer service re
I wasn't informed I was charged for dollars while booking the plane ticket online, and I also wasn't informed to be charged dollars after I cancel my reservationIn fact, one of the representatives told me I will get the full refund of my reservation, but they ended up charging me dollars (other than the cancellation fee from the airline) deducting from the original refund dollars, and upon that I only got dollars back
I purchased airline tickets online on 4/11/My confirm # was *** and the online price for the ticket before I hit submit was When I hit submit, the charge was for $I immediately called to cancel and inquire about the issueThis flight was canceled and I was transferred to another department to re-purchase and confirm the costI was quoted on the recorded line the cost for my ticket would be $and I verbally authorized the charging of my credit card (confirm # ***)I just noticed my credit card statement is now being charged $This was a clear bait and switch tactic and I feel this business should not be allowed to take such actions
I purchased a ticket through Justfly*** in which a sneaky box was checked for me to activate a $fee for a purachase guaranteeI did not choose to purchase the guarantee so I phoned to ask for a refundThey told me they would give me a refund and it would take 6wksAfter 6wks and no refund I calledThey told me it could take 6-wks for the refund to show upI called after 8wks and after several calls I uncovered that they claim to have refunded me on MayMy bank did not receive a refund from justfly***They insisted I have to provide them a copy of the charge on my bank statement and explained that they never actually collect money that they put a hodl on the card insteadAnyone who is a flier knows that this is certainly not the case and that would mean I have no ticketThen after various questioning I finally agreed to send my billing statement they keept asking me for (to prove a charge which they admit they charged AND refunded me - again, makes no logical sense
HORRIBLE AND MISLEADING...wants to charge us to fix they're mistake
I booked airline tickets for $2,to Hawaii and days later I received notification that they were cancelledWhen I called the customer service number they said that the airlines increased the price and they could rebook the the tickets for $4,and they couldn't honor the original priceWhat a scam!!!!
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
I was using*** & after I click purchase, I was pushed to a congratulatory website from JustFly***But when the military decided to push me forward to a combat zone, I had to cancel my wife's ticket to rendezvous with meI reluctantly paid $cancellation fee to retain $ticketBut when I tried to rebook, JustFly.com required the same route & did not have any available flights for that entire week using that credit despite me trying to book a month outYet their roundtrip availability was very present when I tried to book earlierHold times ranged from minutes to over an hour & each rep kept trying to transfer me to customer service even though they supposedly were customer serviceThe last rep that I talked to told me to hold for a supervisor & hung up on meThis website is a scam!!!
WARNING WARNING DO NOT USE JUSTFLYVery unprofessional staffs, they all trained to lie to youThey attempt to charge me double a ticket even after the airline urged them not toWhen asked to speak to a manager they will quickly tell you nothing will be done and they are right, most of the time the manager is worse than repNO ENGLISH SPEAKING representativesThey will put you on hold all day until your batter runs out
Absolutely Terrible!!! Completely Incapable!!! Scam! They cannot even do the simplest things, such as changing the itinerary, updating itinerary and reissuing e-ticketsThey told me over the phone that they will send me the new ticket and never didThe schedule of my domestic flight was changed, and neither did they even know about it but nor they were able to update my ticketDO NOT USE THIS COMPANY!
We travel to Germany every September and I was happy to find a less expensive flight with JustFlyI booked the reservation and promptly received two emails confirming my reservation; issuing a confirmation code as well as a receipt of paymentThe first was the we are processing the reservation I thought all was fine until I went to pay my credit card for the purchaseWe like to have it all paid in full before departing on our tripsThe transaction was never processedI sent JustFly an email using the one they list under terms and conditions on the web site I received no acknowledgement or responseI also used the confirmation code to check the reservation with CondorReservation not found and JustFly is not on their list of operatorsBetween October and Dec I checked with Condor about my reservation and my credit card to see if the charge had been processedAlways Reservation not found and no transactionI finally talked to my credit card company about the situationI opted to change my credit card numberand sent a cancellation email to JustFlyI attempted to cancel the reservation over their web page and they wanted to charge me for a purchase they never processedNot happeningIf they persist and do manage to charge my new card it will end up in courtRun from them...do not walk..RUN!