Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Please do not use this agency to book tickets with, the use tactics like excessive hold times to discourage you from resolving issues, agents will lie to you about the service being provided and mislead you in attempts to charge more for others services not needed or delivered
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9:
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
There customer service is horribleThey issued me the flight tickets, but I was not allowed to board the flight, as our names were not on the flight, even though the iternary showed that we were confirmed to take that flightSo, I complained to their customer serviceBut every time , I called them, it took me hrs to go through from one customer service person to anotherThey kept me on the phone for so longThey did not show any phone number on their website, where I could file a complaintSo, I had to contact them through their sales phone numberSo far, they have not contacted me once regarding the status of my complaint or compensated me for the ordeal , I had to go through, at the airportThis travel agency is not reliable and I would warn, that don't trust the cheap prices they advertiseYou will have to pay so much in future and go through lot of frustration, getting some reply from themThey have the worst possible customer service, I have ever come across in my life
Please do not use this agency to book tickets with, the use tactics like excessive hold times to discourage you from resolving issues, agents will lie to you about the service being provided and mislead you in attempts to charge more for others services not needed or delivered
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
The website advertised a price on a flight which was lower than competing websitesAs such, I booked with themHowever, after putting in all the proper info including my credit card and clicked the "make reservation" button, a message popped up telling me there was a price change and I needed to pay moreBelieving that the price changed in the time it took me to put in my info I paid the new priceWhen I went back to the sight to book the same flight for my wife the exact same think happenedThe company is advertising a price to lure costumers in to using them while they never intended to give them the listed price, rather to change the price on them while they are clicking the final reservation
Upon booking a flight with this company, it was never made public that cancellations were credit only for the same locationsNot only did they charge a cancellation fee of $per person but also added $per person for re-booking a flight with them for the same destination two days laterThey will not make any changes as to one person flying or two, nor will they give you a credit voucher to us as you wish or in my case need due to meeting changesThis brings a flight of $1,from *** ** ** *** *** ** to $I consider this being held hostage by a company that makes it a point to deceive the public for profitThis is no different than theft
Justfly*** submitted their contact information to the airline instead of mine, resulting in the airline not being able to notify me that my flight date was moved forward a dayJustfly*** did not forward details of the flight changeInstead, they sent me an email that I needed to contact the airline to check my itineraryWhen I checked the airline website, my flight was unchanged so I had no idea that I had been moved to another flightJustfly*** improperly submitted my reservation by not including the correct contact information, and hence I did not receive an email from the airline notifying me of the date change
Purchased round trip from JustFly*** from Cleveland, OH to Dallas, Tx, to Sydney, AU and backWe were moved from return flight to arrive from Dallas to Cleveland on 12/to 12/The reason for the move is unknownThere was no weather delay and we arrived in Dallas on time to watch our flight that we purchased leave without us back to ClevelandI attempted to contact JustFly on two occasionsThe first attempt I was not able to understand the customer service rep due to poor EnglishThe rep refused to transfer me to anyone in the USAI contact JustFly again today and waited on hold for more than minutesI am still on hold and will be hanging upThe transaction on my credit card statement appears as "Qantas Airlines"However, I did not make the transaction with QantasThe transaction was made with JustFly*** ** appears that JustFly took my personal information and made a transaction with QantasThis is illegal from my understandingA merchant cannot pose as "JustFly"
I booked a flight for my boyfriend and when we got to the airport, they wouldn't let him board due to we broke downI then proceeded to call Justfly to reschedule his flight and they wanted to charge me to transfer the flightThey then proceeded to tell me that I would have to get a new flight but they couldn't help me with that and I would have to call backI then tried to book a new flight on their website and it wouldn't let me book it due to he already had a flight in processI then booked him a flight with another companyI then called today for a refund and they are charging me for cancelling and for a processing fee, in which I purchased the additional insurance specifically for this reasonThere is nothing in the cancellation policy stating about any accrued charges for processing feesThis travel agency is horrible and they are all off shore
Trying to change beginning segment of our trip to one day earlier because of Hurricane Florence justfly says they cannot/will not do anything until our flight is cancelled, even though American Airlines has sent an email saying there would be no fee for changing Don't take a chance on booking with this company! It is not worth any small savings should you need customer service
On 11/1/around EST I called justfly*** to book a round trip flight for my family of from Jacksonville to New York on 12/22/and returning on 12/27/I had already looked up the flights and prices on the website but since the web site said to call them to get the best prices I didThe lady that answered my call was given the specific flight numbers I wanted to bookThe lady took all my information and read back the itinerary and quoted me the same price as online when told I would just book it online she told me she could get $per person off so I booked it with herI never got an email confirmation so the next day on 11/2/I called back to see why I had not gotten an e-mailThe person I spoke with first said he could not find my info with my name and e-mail so I asked him to check with my phone number and he pulled up my itinerary but it was for only the return flight and it was on the wrong day 11/27/I told him that was incorrect and what it was su
Justfl*** advertises flights from Trenton to Tampa on frontier airlines during the month of Septstarting at $I have tried to book different flights on different daysAll were confirmed and then cancelled within a few hoursHours on the phone with a representative got me nowhereAs I write this their advertisement is still postedTotally false, bogus advertising
I called justfly on 04/06/and booked a ticket to travel to UK on the 04/24/The customer service representative of justfly refused to send me the itinerary to review before bookingShe took my credit card details and booked it for meShe then told me told me after the booking that I will receive my ticket in the next hoursI received the ticket on 04/07/at 3:am with a travel date of 04/20/I called them back on 04/07/by am to correct their mistakeSince then they have been moving me form pillar to postMaking me believe what they did was intentional and fraudulentI need your assistance for the quick resolution of this case
Bought a ticket from this merchant at an advertised price of $but credit card was charged $I have the original receipt to prove thisTried to contact the merchant involved and they said they'd refund me the difference, but that credit has never arrived
I have been trying to change the name of a Latam ticket bought through justflyI have now called Latam three times and Justfly timesWhen I call Latam, they tell me that Justfly owns the tickets and should be able to change the names, then they will be able to transfer the tickets to another passengerJusfly tells me that they cannot transfer the tickets and this is because of Latam policy not there own policyThese two claims are contradictory*** statements are consistent with their terms and conditions so I am inclined to believe that justfly has a misunderstandingJustfly has provided no form of documentation or proof that Latam has created these policies and I cannot find anyone at *** who will confirm them
I wanted to make a domestic flight change to my international itinerary and even received approval from the airline that flew both portions of the tripI had the airline on the line and conferenced justfly and even when the airline told the justfly customer service agent that it was doable and they can go ahead and process itthe justfly customer service agent transferred me to another agent whom was supposed to process the change and the agent would still notThere is an obvious lack of communication with the agents, 3-minute hold times with every inquiry you make and keep you on hold and give the run around every chance they get to tire you and make you fed up to hang up on your ownJUSTDONT DO IT AND PURCHASE DIRECTLY FROM THE AIRLINE#LESSONLEARNED
Made reservations to go to Florida from boise idOrdered tickets through phone to just fly, they placed information wrongQuoted me a price of For round trip for two, charged for one ticket place us on separate airlines didn't send conformation only way I found out was from my bank when I called to find out why I was charged so much and why delta and united, and other charges from just fly where out of my account they kept putting me on hold, over and over about times, then requested manage and he basically called me a lier and said it would take to business days to refund monies,this is not fair in any way
I will never book a flight with justfl*** ever againI purchased tickets to Italy in May on Air BerlinI heard from a friend that this airline was in trouble so I called justfly to confirm my flight on October 6thThe women I spoke with assured me I had nothing to worry about and confirmed my flight on October 17th from Boston to Florence ( via ***)I received a confirmation email asking me to pick seats on the flight the night before we leftImagine my shock at showing up for my flight to find Air Berlin had pulled out of Boston airport on September 26thJustfly had nothing to say except they won't refund our money, and sorry
This is a family emergency, I have to get across the U.S.Afor the sudden passing of my UncleI spend hours researching, trying to find a way for my family and I to get there for a reasonable priceOn the Justfly*** website, after selecting your flight itinerary there is a banner, "Book Today with Confidence - JustFly’s Extended Cancellation Policy!", and I'm a fine print reader so, in the info of this banner it states, "In the unlikely event that you have already booked your flight and find a cheaper fare, you can receive a full refund within hours of bookingNo questions asked! Simply select the Extended Cancellation Policy during checkout, starting at $per passengerTo claim a refund for the fare difference or a full refund, email at *** or call us toll free at ***." So I'm excited, I think I found a site as nice or nicer than CheapOair*** for flights! And this is next day flying nearly, so VERY EXPENSIVEI book a flight finally at 9: