To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*
To Whom it May Concern, I got married following the purchase of my flight from JustFly (for my honeymoon), and required a name changeI have been extremely disappointed with the serviceAt this time, I have spent around hours on the phone with their support team (mostly on hold), and of my calls requesting a supervisor due to the incompetence of the operators, only once did I get through to a supervisorInitially, I was told over and over that a name change was impossible, despite providing evidence of the change (my passport and marriage certificate)I had also spoken with the airline, and from them I knew that a change could be done for a $fee, but I was warned that they'd been having issues with JustFly all year, and it would likely be a lengthy processFast forward many hours of being on the phone with them later, and I finally got someone to agree to make the changeThey then tell me they'll have to charge me another fee of $I finally agree to this (so I'm now
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I recently had an extremely negative and concerning experience with JustFly .***I was directed to the site from ***, where I was shopping for plane tickets for an u***ing tripJustFly*** appeared to be offering the best deal on the flight, so I went ahead and purchased my tickets thereImmediately after making my purchase, I got an email from JustFly*** with the subject heading “Your reservation needs immediate attention.” The email claimed my credit card could not be processed and requested that I submit a new card or contact my bankI contacted my bank to authorize the charge and was told that there was some strange activity on my card, including: a small charge from JustFly*** that was immediately canceled, a double charge from an airline for one leg of my trip, and an i***plete charge from a second airline for the return leg of my tripAll the charges were pending as there wasn’t actually any problem with the cardI was confused by this activity and by the strange message from JustFly***, so I attempted to call JustFly customer supportI was unable to reach anyone at JustFly***, even after several attemptsMy first call was disconnectedAnother call routed me to nowhereAnother call put me on hold indefinitelyI Googled JustFly*** and came across a warning article from Revdex.com and several other negative reviewsI called my bank again to inquire about canceling all JustFly***-related charges, as I was concerned about a scam or some other illegitimate use of my cardThe bank said that I could not dispute the charges while they are still pendingI visited the websites of the two airlines that I had supposedly booked trips on in order to learn more about these transactionsNeither site recognized the record locator I had received from JustFly***I called customer support for the flight that had supposedly been double chargedAccording to the airline’s records, the flight had been booked and then immediately canceledThey did not have additional information about itIf and when any charges associated with the JustFly*** transaction appear on my credit card statement, I plan to dispute themI caution anyone against using this site!
Just Fly stated my total was $When I checked my credit card statement I had extra chargesfor $and another for $I have been on the phone with them for days nowThey continue to state the charges have been reversedI sent them my bank statement as proof that they have notThey are based in India and just say the same thing over and over againI have reported it as fraud at this point because it isI googled them and found 100s of people with the same issue
Due to complications with my pregnancy I was no longer able to fly, and had to call a number of different travel companies to cancel my various travel plansIn some circumstances I did cancel, and in others I didn;t - based on what the refund policy wasI called Justfly to cancel sometime in August (I think it was the 18th) and got on the line with someone who spoke very broken englishShe originally said that cancellation fees applied and that I would be charged a significant amount of money to cancel, but was unclear about how much I would be getting backShe originally said thirty dollars, and I said that was ridiculous and said noShe then offered another alternative but the way it was worded was very difficult to understandI had to ask her to repeat a few times to be clear about how much money I would be getting back, and was never given a straight answerI would be quoted an amount, and then she would mention a charge afterwardsI asked numerous times "at the end of the
I on line booked and purchased a Premium economic ticket of Eva airline from LAX to Taipei through justfly.com on Oct * *** * ***) I also made a seat selecting at D I received a Justfly email to confirm my reservation (WEG12U)I also checked the charges of the ticket on my credit card statement showing the amount of charging was $ going to the Eva air and $ goes to justfly but the total amount $ was the correct amount as Justfly asked me to pay for a premium economic ticketWith the confirmation and paid the correct amount of charging, I thought I am doneHowever when I arrived at Eva checking counter on the night of departureMy ticket was changed to the economic seat and the reason told by the Eva ticket counter was that Justfly only paid $to Eva air to make an economical reservation They only can provide me the economic seat although I showed them the confirmation and price I paid for the ticketNothing much I can do then but take the
I booked a flight to Thailand in Sept 2016, flying April Due to a family emergency I had to cancel this flightI paid for this ticket, and after fees, charges, airline costs, I am told that I will receive just over in my refundI am years old, and had not explicitly received any information indicating that this was the cancellation policyI feel extremely scammed, and will never use this site again
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
Terrible, terrible experience with JustFly -- a complete "bait-&-switch" on the "guaranteed" advertised price vs what was charged at the end of making the reservationI called them IMMEDIATELY to cancel when I saw the discrepant amount but they insisted on a $cancellation fee After then calling my credit card company to dispute the charge, I followed up with JustFly again the next day: (1) there were no notes or record showing I had called requesting cancellation the night before (within minutes of making the reservation) and (2) the supervisor Rita was insistent she would only cancel the reservation if I agreed to the cancellation fee (the airline requires the cancellation from JustFly; they would not accept it from me) I am working with my credit card company to make sure JustFly does not receive a dime from me and will follagain with the airline to make sure they receive the reservation cancellation (they have notes on it in their system) I'm usually very careful about reading reviews before working with a company I don't know, and I WAS careful to review JustFly's "fine print" as I entered the reservation details, which is the reason I was completely taken aback when I finished & saw the total The late hour & good price lured me in, but I will certainly NOT be making this mistake again with this company, and I do not recommend others to work with JustFly, either
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
Stay away! First I paid Justfly.*** a $penalty because I had to cancel my flights due to a serious family illnessLater I attempted to use my Justfly.com credits which were almost exactly what the new airfare would be - I thought - "great! even exchange" Wrong, they piled on another $worth of fees and penalties So...almost $in fees paid to Justfly.*** I was on the phone trying to deal with this for minutes Lesson learned I will now go directly through my airline or a reputable travel company
CAN I LEAVE less THAN STAR? These are crooks!!
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
3/19/Booked flights for people from Boston to Rome and paid with my credit cardBought flight insurance4/12/had to cancel flights for couple that was to travel with us for personal reasons but wanted to reschedule departure date with return flight staying the sameWas told to cancel flight for them, wait hours to reschedule and would get email detailing $446.89/per person creditWould be charged $per ticket for processing fee to rebook4/12/late night noted $charge from Just Fly on my credit card4/13/*** spoke with ***Was told email would be sentWas also told by Iram that the fee on my credit card should have been $for cancellation fee and $would be credited within 24-hoursSpent minutes on phone with her but she was not able to find satisfactory flights under $and flight arrival time in Rome would not give time to get to cruise terminal*** kept trying to get me to agree to flights on 10/14/and give out my credit card i
Justfly.*** showed me an incorrect flight arrival date on their booking confirmation pageNo one from the company notified me of the mix upWhen I discovered it myself and called to ask them to change the flight, they refused to take responsibility of their mistake and quoted me a fee of over $to change the flight (which is more than half of what I paid for the ticket)The call representative was rude, unprofessional, and argumentativeIt was a horrible experience
I bought airline tickets with travel agency Justfly*** from their website on 08/09/for 316.70$ (booking number*** on Justfly*** and Spirit Airlines Confirmation Number : CBZ4JW) After days I tried to cancel them and the support representative told me on the phone that is ok and from our tickets will be deducted 75$ per person for reschedule for another date until december and the rest of money will be credited for next flights in the same directionsAfter that I checked on their website and they reschedueled for next month on 09/08/without my approval and also charged my credit card again for 150$I tried multiple times to reach them by calling them on their phone and maillling them via email but no one was answeringI tried to solve the problem with the airline company named Spirit Airlines but they responded me that they are sorry and I should solve the issue with the travel agencySo in the final I spent 466.70$ for a fake serviceI want my har
The airline ( All Nippon Airways) changed the itinerary from 8am taking off to 825am, it made me not being able to catch my next flight from San Francisco to TokyoI chat with both Justfly and All Nippon airways and couldn't find a flight to make the connection flight possibleJustfly offered me the option to request a refund then give me lots of excuses to process the refund, even though All Nippon airways already authorized the refund and said there's no way it would take Justfly to make it such a long processI called the airline myself and confirm the refund granted by them then called Justfly few times sine 11/29/Justfly supervisor, Ian, told me it was granted and had been processed on 12/and wanted me to call back in hours to confirmAfter I called back on *** * *** *** *** *** *** *** each time they told me different infoFirst they said the refund hasn't been processed yet and they are still waiting for the airline to respond to their request, even
Just Fly changed the original schedule without consulting with me and they changed the duration of the flight from hours to take days to get to my destinationWhen I contacted them, they said they have the right to change the flight timeAt which point, I told them I am OK with the change as long as they corrected the duration of the flightThey said they don't have any flight and insisted for me to follow the new scheduleThis discussion happens with in an hour of they changed my flight scheduleI told them to cancel the flightThey canceled the flight but charged me cancellation fee of $and $flight insuranceOne the cancellation was trigger by Just Fly changing my scheduleTwo, I was willing to take an alternate date of flight with flight duration of hours not daysTherefor, I should not be responsible for the cancellation and flight insurance feesI tried to discuss this with Just Fly agents and supervisor, but they wouldn't budgePlease, help*** ***
after purchasing the airline ticket, I was sent an email which I thought was a confirmation itinerary, but it contained only ONE LEG of my tripI was concernedso I called the #I got nowhereThen I tried checking inI couldn't check in based on the confirmation code they gave me (either of them) After waiting on the phone for literally minutes, then minutes then minutes, and being hung up on once, I even called the airline directly (Air Canada are ruthless uncaring awful customer service) ...after all the arguing, she FINALLY tells me they have the CORRECT CONFIRMATION CODE!!!!) , My husband had had it up to here with these people so he cancelled the flightAfter all, according to our perspective, this could be a bogus ticket, or something could be wrong with the flight, and due to all the stress and time this consumed,, we could not focus on other parts of our trip which needed to be taken care of including our lodgings, car, etcThen after (AFTER, MIND YOU) my h
Scam! They charged $to change letter in my name! They also charged me for a seat that I didn't specify! DO NOT USE THEM! They should be out of businessCharges are being disputed and they will get this review everywhereI HATE JUSTFLY!
*They would get zero stars if it would have let me*