A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
Due to a medical issue, I needed to reschedule a departure date with Justfly*** on a *** flight for myself and my sonI called to reschedule the departure date and sent in appropriate medical note as to the reason whyI was charged a fee until the note was reviewed and was in fact reimbursed for that chargeHowever, I was charged a ridiculous amount of money to in fact reschedule the date because they said the price was higherI paid itA day later I get a call from a supervisor at Justfly informing me that I needed to pay more money for that date and they were not able to book the departure date I already paid for the day or two days beforeI told the supervisor that was outrageous and I was not paid hundreds more! I told her that was their mistake, I needed to make arrangements to leave and they were not able to change my departure date as we agreed so I wanted a refundShe informed me that *** needed to approve the medical note before they could offer me a refund
A Mean Spirited Company - I am now a big negative Net Promoter The cost the same as America Airline; so no cheaper than normalCustomer service: I brought a ticket for my son because my mother was sickWhen she stopped eating and drinking we needed to changed flights, for dollars they changes the flightNOTE: the price of the flight was the same; the change fee is cheaper at America AirlinesI get it that that is the cost of doing business but they acted like they were doing my a favor and helping me out in a tough situationJust tell me like it is but don't play me
Purchased tickets to Ireland from Oregon back in November Three days ago I received a call that our flight from Oregon to Philly (where we then fly to Ireland) was cancelledThe lady I spoke with sounded like she said "Let me put you on hold to see how to fix this" after I asked if they had found us replacement flightsShe put me on hold for over an hour and then I was hung up onI called back and was waiting to speak with someone again for another hourI emailed BOTH emails I found for the company and I emailed them on facebookI got a response on facebook stating that they will look into it and someone will get ahold of me in hoursA lady called me a few hours later to discuss how she will try to work with the airlines to replace our cancelled flights, and will call me the following dayI asked her to send me an email with everything we discuss when she calls backThat was yesterday, I received NO call or emailI sent another message on facebook, (still no email res
HORRIBLE!! Do not use this site! They do not let you check out until you assign a seat and then charge you an additional $for it!! And then Flight insurance came up and I clicked on it in order to read it and make an educated decision and they charged me immediately (not the advertised price but a price much higher) without giving me an option I did not realize these charges until I had received my CC bill days later and already took the flight They refused to refund any of the bogus charges since I had already flown Well DUH, of course I had Since when would an airline company prefer their customers to NOT make their own seat assignment? THIS is just a SCAM to get more $$ in Justfly's pocketThat would create so much havoc at the gate, no flights would ever be on time if we had to choose our seats at the time of flight I noticed within this Revdex.com site that they only have employees That explains why I requested a SUPERVISOR and someone who spoke ENGLISH, and never had my request granted and was refused a refund NEVER NEVER use them!! If I could, I would give starts, but looks like I have to check off at least one
DO NOT BOOK WITH JUSTFLY.COM - I booked a flight which ended up $bucks more than through the airline websiteOn top of that when I cancelled within minutes of booking, they charged me a $cancellation fee which would have been FREE had I cancelled through the airline siteThey are EGREGIOUSLY BAD on customer service*** *** ***) was not helpful and kept iterating the terms and conditions when I asked what the $fee actually coversTerrible business - DO NOT USEIf there was a negative stars, I'd award them gladly
On Aug1, 2016, I purchased a flight (nov5, 2016) for myself and sister-in-law on Delta through Just FlyThat same day I found out that my sister-in-law wouldn't be able to go as she had an important family commitment to attend that she forgot aboutI immediately called Just Fly to cancel but because the reps speak very poor English, I didn't totally understand all that she was telling meIt was most frustrating trying to communicateI did purchase Trip Insurance through CSA, but was not able to see what was covered or not at the time of purchase; it seems that most coverage is for medical reasonsI was E-mailed a claims packet and upon receiving it, read all the provisions and exclusionsThis whole procedure is such a scam, before purchasing the insurance, I should have been made aware of the exclusions, but again, not being able to understand the Just Fly rep., made that impossibleI'm yrsold and can't afford to lose this money; any help you can give me would be greatl
I called in regards to an advertisement that I found online offering round trip airfare to Maui from LAX for $After researching for some time I could not find the dates that the offer was being offered forI called directly to ask the company which dates it referred to and the telephone salesman said that he did not know and that I needed to locate it on their websiteI explained that I had spent considerable time on the website trying to do such and now was calling to learn moreHe said that it didn't exist and I said that was a bait and switch in which he replied "no"This is extremely frustrating as a consumer and I would like the company to retract its advertisementsThank you
Justfly*** charged the wife and I $each for name correction that was there mistake the put c for zFor example my name is *** and they spelled it Fracier, two days before my flight July I contacted AA*** for seating, they informed me that we were not on the flight list but found the incorrect spelling of ***AA*** told me to contact Justfly*** to correct the name because TSA would not let us board without this correctionJustfly*** corrected their mistake and charge $additional to my fairThis is wrong please help, the wife and I are senior citizens
I booked flights with justfly.com on 26Sepfor an extended vacation with multiple stopsOn 29Octthey emailed me and requested a change in my itinerary and asked if this was acceptableAfter consideration I agreed to the changed on 14NovOn 28DecI received an email from just fly titled "immediate attention required", the body of the email said that my reservatios requiered immediate attention and to call the support departmentAfter 45min on hold the informed me that of my flights had been cancelled and that I would need to pay a fee to have them reinstatedI called the airline directly and they informed me that justfly cancelled my reservations on 14Nov in error and that I could not resolve the issue directly with the airline, that because justfly made the booking only they could resolve the issueThe problem is that justfly would need to pay a feeI called justfly back and after another hour on the line I finally spoke to a manager who confirmed that it wa
DO NOT FLY WITH ***THEY ARE A SCAMI booked a flight thru this companyA few days later I went back to the website to review and clicked on a button to review and it immediately charged my credit card $for insurance protectionI called to speak to a representative and was told at that time that the $would be refunded to my cardNever happenedBy the way, these were not English speaking individuals and were hard to understandWhen asked to speak to an English speaking person, I was told to just keep calling back until I got an English speaking person.Subsequently, I could not make the flight and called to look for an alternativeI was told that they would give me a flight credit for $452.60, plus to rebook I would have to pay a rebooking fee of $200.Never heard of this beforeOn my charge card bill, I have the following entries: from Justify $which they said was their help in seating, the price of the fare from Delta, $from Justfly, which they now say is the price of the cancellation So, for a flight that I will never use, this is unheard of: $plus $75, plus $A total of $569.55, plus if I am crazy enough to rebook add $to thatI have not yet been able to speak to someone that I can understand
To Whom This May Concern, I am writing about my latest and very stressful experience with Just Fly customer service that occurred on August 8th 2017(Just Fly booking * ***)I planned this this for very long time to be sure that everything will go smoothHowever, this didn’t happenEverything started, when Air Berlin canceled my JFK-Berlin flightOriginally, I was supposed to have hour and a half overlay in GermanyI contacted Air Berlin right the way and I was told that I need to get in touch with travel agency's customer service,that I bought the ticket from, because they don't have an access to my reservationI called and spoke with Just Fly's customer service representativeI explained that waiting for a connecting flight in Berlin for hours is absolutely not convenient for me because of personal reasonsCustomer service representative found an earlier flight and asked if two hours is OK with meI agreedHe assured me that everything is taken care of and sent a c
My husband and I booked our honeymoon trip through *** My husband then broke his leg and was not cleared to fly so we needed to reschedule The company gave us a travel credit to change our flight We understood that the destination needed to be the same and that the reservation needed to be made within the year We tried to reschedule our flight on line where they told us that there were no flights available I tried multiple dates We then tried to call the company to book, where they told us that there were actually flights available, but other restrictions that they could not explain We gave them a few other dates to look at The company told us those dates were not available I have checked on line and there are currently flights available on those dates with the airline that they are saying we must book through
On 4-20-2018, I purchased two flight tickets online from JustFly*** to travel to Bangkok Thailand in December This was the first time that I purchased flight tickets on my ownIn the middle of this process, I realized that the date was incorrect and proceeded to try to cancel the ticketThe function for cancelling the ticket on Just Fly's website did not allow me to complete the cancellation and appears to not functionI saw change flight selectionWithout knowing there is an additional charge, I went on and changed the flight in order to resolve the problemI saw the price of $which I thought then would be my final bill, so I selected itAfter I selected it, I noticed that the final bill was $which is too expensive for meI tried to cancel again it with the online system, but it did not workOne of my co-workers advised me to call the company to cancel itI called the company to cancel it, but the company's representative would not cancel itThey told m
I called a phone number or that I found on line when I looked up frontierWhen they answered they never announced that they were just fly and an agentWhen I asked if they were frontier they said they could book me a flight, again no mention of them being an agent or that they charge an agent feeThey told me I would be charged twice , once for tickets and once for taxes , again no mention they were charging an agent fee or that they were an agent or even the words just flyI asked if I went to the airport would it be any cheaper he said no this is the cost of the flight and taxesOnce I got off the phone I called frontier customer service and asked them about the charges and why it was so much, they said only was charged for flight and taxesThe other company told me the separate charge was taxesI Called my bank and they said there were two charges at the same time, I explained I never agreed to an agent fee and I closed my card out and filed a disputeThe additional c
I booked two tickets with Justfl***Their web form removed a space between two middle names on one of the ticketsThey wouldnt reissue or cancel without charging me moreComplete scamI have a screen shot of the form showing the middle names were correctly typed
Due to some unforeseen circumstances I needed to cancel a flight I had purchased through Justfly.comThe flight was out of Syracuse ,NY going to Naples ,FL on 12/29/returning on January 6, I called customer service and explained that I needed to cancel the flightI asked about any fees associated with doing so and was told that all I had to do was pay a $cancellation fee and would be issued a credit in the amount of $601.I was told that I could use the credit towards any new flightThe only stipulation was that the credit had to be used by September 2, and that I would need to call customer service when I was ready to use the creditAll of these conditions were acceptable to meOn January 30, I called customer service at 10:a.mto book two flights to Orlando, FLI had seen on the Justly.com website that they had a roundtrip flight out of Syracuse to Orlando on the dates I was looking at for $$x= $878- $credit equals a balance of $
Hello! I'm here to complain on Justfly agencyI cant find complaint form on their website, so I will do it hereMy flight was on september 2017, Podgorica - Rome- ChicagoThe flight from Podgorica was canceled and they didn’t inform us about that! I have called alitalia call center, agency (your call center) which sold us tickets, everyone told to us everything is as scheduled, but when we arrived to the airport they said our flight doesn’t exist, and that is canceled before we have bought the tickets! They gave us another ticket, but when we landed to Rome, they didnt let us fly to Chicago, and they demanded to buy another ticket for my baby son which was 2I his birthday happened overseas because they cancelled the flight)We had to spend another night on the airport in Rome with baby, without room, food or anything elseThey left us to wait at the airportIt was very hard for us to spend two nights at the airport, without anything, to miss days at our jobs, to be humiliated and left at the airport We lost our money on waiting, and we had to buy another ticketI’m very dissapointed how they treated us, and i’m demanding for refund and compensation of our expenses at the airport
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
I have contacted Justfly times so far and have spent over hours talking to them, they still havent resolved my issueMay calls are over an hour and then they hang up on me and then never call me backAs of right now, I still dont have my flight changed even though they have charged me $1000+ times so far
I purchased an airfare through JustFly*** on behalf of my mother for flight with Copa AirlinesNeeded to make a second change to the itineraryJustFly*** customer service initially told me that Copa Airlines would not let them reprice the new fare, and said I should call the airline directlyThe airline in turn said that JustFly*** had purchased the ticket under "Private Mode", which does not allow Copa customer service to even view the itineraryCopa said that if JustFly*** would call them, they could most likely resolve the issueWhen speaking with JustFly*** again, they refused to call Copa Airlines on my behalfThe customer service agent said that it was probably because fare rules did not allow the desired changeI read the airfare rules and could not find anything to that effectI was encouraged by the customer service agent to forfeit the upcoming flight and just but a brand new ticket
Due to a medical issue, I needed to reschedule a departure date with Justfly*** on a *** flight for myself and my sonI called to reschedule the departure date and sent in appropriate medical note as to the reason whyI was charged a fee until the note was reviewed and was in fact reimbursed for that chargeHowever, I was charged a ridiculous amount of money to in fact reschedule the date because they said the price was higherI paid itA day later I get a call from a supervisor at Justfly informing me that I needed to pay more money for that date and they were not able to book the departure date I already paid for the day or two days beforeI told the supervisor that was outrageous and I was not paid hundreds more! I told her that was their mistake, I needed to make arrangements to leave and they were not able to change my departure date as we agreed so I wanted a refundShe informed me that *** needed to approve the medical note before they could offer me a refund