On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
I purchased two ticket from JustF* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and
On June 13, I arrived at *** *** airport at 2:am for Alitalia flight to leave at 5:amI was also traveling with my mother and son who is under oneAt check in Alitalia explained that my ticket had been canceled and that they could not issue me a boarding passThey explained to me that the third party company (justfly) had canceled my ticket a few days prior when I had inquired about changing my flight ONLYAfter waiting at check in for hours the airline finally issued me a boarding pass to flight and I had to run through the airport with my son in my arms and was less then minutes from missing my flight, as they even waited past flight time to try and give my family the opportunity to get onto the flightThe aggravation that I had experienced that morning was unnecessary and I feel it was totally unacceptable that my flight ticket ONLY had an issueI sent an email to justfly*** regarding a compensation request, they called me back and left a VM stating
I purchased online on 7/25/a business class airline ticket from DFW to Barcelona, Spain and a business class ticket from Madrid Spain to DFWI was charged $for this ticketWhen I checked the Justfly booking confirmation it showed a business class ticket was purchasedHowever, when I went to enter information for passport information the airline ticket indicated that the ticket was for economyI began contacting Justfly on 7/30/16, again on 7/31/16, 8/1/and 8/3/Each time I was on hold for at least an hour and told I would talk to a supervisor who would handle the problemEach time I have been assured that they would return my call (they have not) or I should call again tomorrow when the problem would be solved by the proper supervisor
My daughter (*** ***) and I purchased airline tickets from Justly*** was rushed to the hospital and is currently in ICUI called Justly ad explained I need to cancel the flight due to a medical emergencyI was told on Nov for a non-penalty refund I needed to email the medical documentation (proof of hospitalization) to *** which I didOn Nov I called and spoke with the Justly agent and was told the email was received but not the attachmentI sent the email with the attached more timesI called Justfly back on Nov to confirm receipt of the email and attachedAt that time I was told they were received and that my email was being processedI was told to wait 24-hours to hear backToday, Nov I called JustFly to check status and was now told my email attachment was not received and my flight already went outJustfly agent (JD is her name) said they would not give me a refund and that the return flight is still openShe then said I
We booked a round trip from Jacksonville, FL to Dallas, TX for the dates of July 26th-July30th with an insurance policyWe called today (July 5th) to cancel the trip as it was for our son to visitHe lost his job and will now be driving home with his dog and therefore cannot flyNot only would they not take our cancelation insurance, but they would only refund our ticket if we paid $for canceling, and an additional $PER TICKET (so an extra $per round trip) in order to receive a voucherSo our original $for a round trip would be over $1,if we chose to go this routeThey also would not allow us to put the ticket in our name even though we are the purchaserThis may just be poor service, but it seems like an easy way to scam people by making it seem like they can easily purchase affordable tickets and buy insurance for "whatever comes up" and then tag them with lots of fines
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
They charged me twice for a flightAfter hours of communicating with them on the phone, they agreed to refund me for one chargeI have not yet received a refund
I booked a flight from Burbank CA to Shanghai China for 2/12/and due to a loss of a friend I had to cancel my vacationI was told I have to cancel through themWhen I went to their site I was offered to cancel and receive a credit for the cost of $and the wording said I could use this credit by Nov 27, to book with other partnersI WAS NOT OFFERED AN OPTION TO JUST CANCEL THE FLIGHTWhen I went in to see if I could use the credit, it is showing me I can only apply the credit to the same exact itineraryThis fact was NOT listed on their websiteThis should have been disclosed because if it was I would not have chosen that option as I do not wish to go to China now and that is why I canceledWhen I spoke to their agent they just kept repeating that I chose the"credit" option but there WAS NO OTHER OPTIONThey are stating this is strictly because this is an international flightI understand United's rules and I am not questioning themI am fighting the fact that Just
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Made a plane reservation and purchased the extended protection from Just Fly so that I could cancel reservation if necessaryJust Fly didn't indicate at that time that cancellation with extended protection was only available hours from the time I booked the flightI tried to cancel the flight three weeks prior to flight and they said extended protection was only good hours after bookingI feel that I was defrauded and that advertising is misleading
I needed to cancel a flight in doing so they charged $per ticket to do so but told me my remaining balance could be used toward future travelSo when I chose to book future travel they told me I needed to call in person and not book online so I could use my account balanceHowever , when I called the names needed for tickets were to hard for the representive to understand so she told me to book online so names would be correctly spelled and my account balance could be appliedSo low and behold when my credit card statement arrived the balance was not applied For a total of days and talking with four representives and a manager named "***" on phone for hours each I could not get them to credit my credit card , told me I had to book in person by phone , I told them I attempted and another rep told me to do online etcetc., basically they keep forwarding you to the next available rep ,give you conflicting information and you get so frustrated you just give upSo ,I guess I am out of over $because I don't feel they will ever give me my credit if I am stupid enough to ever book a ticket with JustFly*** again
I called to book my ticketsI talked to *** who gave me completely different price from their justfl*** siteWhen I told her that site says something else and she's saying something elseIn a mumbling voice she said that she can match the pricesThe offer was "BOOK NOW & SAVE MORE!
Get up to an extra $19* OFF if you BOOK TODAY!" She was even not aware of that offerShe was unable to give a simple answer when was asked what does "extra $off means? She was very very rude when asked if I can talk to somebody else or any supervisor/manager? She said there's no need to talk to any supervisor and moreover she's not authorized to transfer call to the supervisor or managerI work with the govt and have never had this kin of bad experience in my life
I made a horrible mistake buying a ticket for march 7th - 16th curacao-new york through just fly*** I even bought flight ins for flight changes I had to stay longer because of medical reasons of my daughter I called and tried to change my flight but first they said I would have to pay $towards the claim then another$to change the flight I disputed the fact I had ins but they insisted I pay the money I called the airline and they told me that all was needed to pay was $to change when I called back I got another person on the line and he told me sorry I couldnt change the ticket because it was bought in bulk price unheard of my total ticket incl csatravel protection costed me $which I could only use for one way because of this issue I had to purchase an additional ticket for my return trip this is a scam in my eyes and needs to be addressed my mistake was not to book through jetblue direct but with this agency online
I purchased a ticket on Justfly as a surprise for my wife who is going home for a babyshower but I purcahsed the ticket for the wrong datesI called to change the dates and I was told that I would be charged 75$ and I said okI was then told that the difference would be around for the new flightThe person on the phone wouldnt tell me what the times were or datesI asked why the increase in cost if the flights I was viewing online were less than my original purchase amount, and he said its because he was using a different systemI asked to speak to a supervisor and he put me on hold and came back on the line and said now I would be charges 350$ for a new fee by Delta that somehow didnt exist prior to me asking to speak to a supervisorHe refused to let me speak to a supervisor and lied about him speaking to his supervisr and changed his story to having said he spoke to supportI feel like this form of extortion and misinformation on the part of Justfly is horribleTo not ha
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
I booked a flight for an employee at our company through this website (JustFly***) and I was charged an additional fee for a seat that I did not requestI had a receipt confirming my purchase price of $but later that day I was charged $separately for a seat selectionWhen I called the company to ask about it I was told that since the flight already happened that they are not liable to credit that amount back to me even though the fee was not on my invoice and I did not request the seatThey did not provide a an additional receipt for the seat feeOn top of their shady billing practices, they have horrible customer serviceOn July 12th when I booked the reservation, I noticed a typo on the passengers nameI called immediately (per the instruction on their site) to make the correctionAfter two long holds of more than minutes each, and after going through a lot of trouble to get them to even speak to me about the account, I was told that in order the fix the typo
I purchased two ticket from JustF
* and unfortunately I had to cancel it a mouth before my travel dateThey do not offer refund of any kind, they charged me a ridiculous amount of money in order to transfer the money I already spent into their "store credit", which I am only allowed to use for the same airline, at the same departure location to the same destination, and with the same peopleI also have to use the credit before a certain amount of timeToday, I called and hopping to use my $2700+ creditBefore calling, I checked and make sure the date and tickets are available onlineThe total of both of the tickets are within my credit amountHowever, the booking agent asked me to pay an additional $for accessing my creditMy personal experience with this company is extremely awful and disappointedI would not recommend anybody to this company for anything they have to offerThe customer service department is unprofessional and different agent provided me with different answers to my questionI could barely understand what they say most of the time
I booked a flight through justfly.comAt the time of the booking I was told that if I needed to change the flight it would be a $charge plus any changes in fareThis was expensive but I was booking late and new the fare would likely not changedI am an experienced travelerWhile in Italy, I was bitten by a dog and my hand got infectedI called to go home days earlyI was told that because the flight was inside of days, I would have to book a new flightI called back and was told by another agent that the fee would be $for change plus $for taxesThe call got disconnectedI called back again and have been on hold for one hour and thirty minutesThis company is a scam operation and I am shocked that after reading prior complaints that they are allowed to continueI have emails and other communication that state that changes may be made with a change feeI need to get home to take care of my health
I purchased round trip tickets on the justfl*** website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I would like to state Why is it that Just Fly doesn't release its physical address? Why do they hide their address? My issue relates from a flight that I booked through Just Fly on April 26, This flight was from Los Angeles to London on Sept 11, through *** *** *** ***, returning on September 23rd on British Airways flight At the time of booking and as a condition of electing to use Just Fly, I relied on Just Flys policies located at ***Just Flys advertises that trip cancellations are covered through *** insurance, there is no reference of exclusions or conditions which might qualify the statement,” Through our partnership with ***, we are able to provide travelers with protection in case of trip interruptions or cancellations,” There is no reference to the conditions or exceptions that might be in *** contractI relied on the language on the website when I elected to purchase my flight and