I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam
Please DO NOT USE JUSTFLY.*** Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number* *** Saudi Arabian Airlines Confirmation Number: *** The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
I purchased nonstop Latham Airline from VA to Lima during Cyber Monday The fly and confirmation sent was nonstop A few months later , the itinerary has changed to connection: beginning VA to Miami flying AA and Miami to Lima with Latham Airline without my knowledge I discovered it myself when selecting seats thru Latham I called them to confirm as well sending me a new confirmation They said they need to confirm with AA and would send a confirmation within hours I wait for couple days but did not receive it I checked back and was put on hold for hours Then, the agent said the same thing going thru AA and sending me a confirmation for hours Still, did not get it I called back third time, waiting for more than hours Then, the agent promised he would send over new itinerary within hoursGuess what, nothing! I called AA directly about my situation AA said they could not help me Justfly need to reserve the ticket but AA has no records of Justfly delivered it as several agents kept telling me contacting AAI am making 4th call, sitting here as waiting for my turn since 8.00pm and now it's past midnight Horrible, horrible services PLEASE WATCH OUT FOR THIS COMPANY!!! IT'S NOT WORTH YOUR SAVING!!! JUST CANCEL YOUR CREDIT CARD IF THEY DON'T REFUND YOUR MONEY, SCAM OR RIP YOU OFF
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I purchased an airline ticket and paid a cancellation fee that I thought would allow me to cancel if I needed toI am struggling financially and, in order to keep my home, I needed to find a way to wire the final paymentI made the reservation with confidence and paid A week later, I found I could not take care of the situation and called to cancel only to be told I would not be able to cancel without losing all but which could be used as a credit for the yearSo I have now lost dollars and, quite possibly my home, which is very upsettingToday I check my bank account and they have taken dollar MORE out of my account without my authorizationThe person I talked to kept directing me to my itinerary; however, I never could find what she was referring toThis call lasted over minutes and I am paying for an international callWhen I asked to speak to the manager, she put me on hold for another minutesI finally hung upWhen she called back, she did not ha
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
I booked a flight through justfly in decemberThe flight was cancelled by the airline and I was eligible for a refundIt has been months since but justfly has not refunded me yetI have called them at least times waiting on phone for over an hour each timeTheir customer service is clueless and different people have different stories about what's going onThey say that they haven't heard from the airline about the refund but I called and check directly with airline and the airline says that justfly should issue me a refundBut they are not issuing me the refundThey're just saying that they are waiting for the confirmation from the airline since last monthsI don't know what to do at this pointI really need my money backIt's a very big amount for me
I purchased a ticket with JustFly and needed to cancel in April around Brussels Airport bombingJust Fly promised a credit if I fly within a year to the same destination with the same airlineTo use the credit you have to call a *** ***I called multiple times with wide open dates, to be told, that they can't apply the credit to any of these flights because the Airlines has not provided them with a pricingWhen I asked "when can I use the credit?" I've been told they can't guaranteed anything, the problem is the airlines, may be, call after 12:00am or ...call in another 24hI made multiple calls and even spoke to a supervisor, but no resolution was offered! They sound like reading from a script, a broken record!The "credit" that they promised CANNOT be used ever!!! At this point I want my promised unusable CREDIT refunded...or any reasonable offer
booked a flight to LHRthe booking was fast and easy to do because the website was simple and easy to useflight was okay and on timei didn't experience any problems while waiting for the flight to be confirmed and during the day of the flight itself
I booked a ticket with this company, for a 10-hour international flightDuring the booking process I selected the seats for my travel to be near my partner, selected the meal option, and saw that I had hours to cancel the ticket without refundOnce the ticket was booked the seats and the meals were not confirmed, when I tried to log into the system it said I was not able to make any changes to seats/meals at this time and would have to wait until hours before the flight to choose which seats were availableAfter realizing multiple complaints of this company, when I tried to cancel the flight due to their error on seat assignments they tried to charge me $per person to cancel the flightThey stated that in the terms and conditions of their company (which was listed no where during the booking) it states that seats are only requests and not confirmations
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
This company is a Scam I cant believe there can be allow to operate like this I booked a flight for my family on Dec to JanI had purchase the Csa Travel protection Due to Family emergency I was forced to cancel trip .Which insurance didn't cover a thing So Had to pay $per ticket x.I was told by Justfly that I would have a credit of $I have tried to use the credit directly thru there site .But they purposely don't let it load for days with no resolution If I go on there website and pick my flights on dates desire for example they show $per ticket .I called and talk to Kin asked if I could pick my own flights thru there site She said No that she would help me and send me to customer support Ok ,So Customer support Eman gets on the line told him about my inquiry he stars checking dates flights The same flight that was checked by me thru there site his price to me is $.So I thought okay my credit per ticket is -$ea would have to pay the difference .Nope I was wrong Eman said no this is the actual price to youSo according to him the ticket will run me $1021ea.Red alert this place is a Scam
Please DO NOT USE JUSTFLY.*** Not sure how they being allowed to operate for so long Makes me sick to think of the dollar amount I lost with this scammers .I would hate to see other people having to deal with what I'm going thru So do yourself a favor DONT use JUSTFLY.***
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
Their terms and conditions state you are charged a fee of $when cancelling a reservation of a non-refundable airline ticket, which is directly against us Department of transportation mandateMy non-refundable ticket is for Dec 2018, within the 24hr required inquire about cancelling the reservation, and what justfly.com is doing is a deceptive practiceThe customer service agents do not dispute this requirement, but refuse to cancel without charging a feeThere for making my charge fraudulent after I informed them to not charge my card within the 24hr requirement"The 24-hour reservation requirement is mandated by the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (CFR (b)(4), FedReg23110, 23166, Apr25, 2011) and applies to all reservations made seven days or more prior to the flight’s scheduled departure timeTo comply with the regulation, carriers may not deceive consumers about the 24-hour reservation requirement when
On September 20th, I booked an outgoing flight to Denpansar Bali, Indonesia from San Francisco with Justfly***It was scheduled for November 19th with a short layover in Taipei on the 20th with a connecting flight on the 20th arriving in Bali on the 20thI received a email notification from JustFly*** that my Itinerary * *** has been changedThat change being that the connecting flight leaving Taipei on the 20th was cancelled and I was put on a connecting flight leaving Taipei on November 21st, I initially called Justfly.com on October 14th, at 6:to inquire about the possibility of a connecting flight from Taipei on November 20thThe customer service rep told me that' they were going to submit a request to the airlines and that takes 24-hours for a responseI was feeling uneasy about that phone call so I made consecutive calls on October 15th at 11:36pm, October 18th, 12:36am,( after the hour waiting period) October 19th, 8:10am and finally a cal
I purchased a ticket from Florida to ZambiaThe flight involved a layover of hoursWhen I reached Dubai I was told that if my travel agent had informed me of the policy I could have had a free hotel to rest for the lengthy stop overThey NEVER let me know of this policyThis cost me $I would like a refund of this money
I contacted justfly*** because we were unable to utilize the airline tickets we had purchased through them because of medical reasons and was told to submit a letter in writing from the doctor to request a refund which I didI called additional times, each time for an hour until I was finally able to speak to a supervisorIf I don't show up for the flight, I would be charged $pp per airline which would be more than the value of the ticketIf I requested a credit for a future trip, I was told I would be charged a fee of $pp in addition to a re-booking fee of $pp per airline though I could use these new tickets for a year at whatever higher price would be applicableI find this policy unacceptable given the medical situation that we are not able to travel (in addition to the medical costs we are incurring)Some recognition of this should be givenI would not recommend this customer service where I was not able to speak to a supervisor, even though I was promised th
I booked flights with justflyI specifically asked if my carryon was free because I saw a similar price through about her companyI was ensured that this included a free carry on multiple timesI could have booked with a more familiar airline had I known I would have to pay for a carry on after being informed that this was includedI called justfly three times and received poor serviceI was not allowed to speak with a supervisor when I requested itI was placed on hold for thirty minutes then hung up on
My years old son and I were rejected boarding to our return flight on May 6th because we don't have a transit visaOur transit was hours onlyThe JustFly.com and Saudi Airlines websites say I don't need a transit visa if transit is less than hours for all KSA airportsJustfly Booking Number* *** Saudi Arabian Airlines Confirmation Number: *** The result of this, I had to book a flight for me and my years old son with another airlines which costed me 2300$
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI unsubscribed from their email, and still continue getting their marketing emails to buy this and that(insurance, seating, etc...) I've emailed them about this and was on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableThey try to make profits off of customers that don't read all their fine print(which is everywhere)My advise, do not book with themI won't...EVER!!!
Horrible customer service!!!
I ordered a ticket with a hour cancellation period with no penalty, I cancelled it within a half hour of booking, and it is weeks now and they still have not refunded moneyTheir customer service is the most awful I have ever seen, I spent a half hour on phone with them times already, with absolutely no indication of any progress
I purchased nonstop Latham Airline from VA to Lima during Cyber Monday The fly and confirmation sent was nonstop A few months later , the itinerary has changed to connection: beginning VA to Miami flying AA and Miami to Lima with Latham Airline without my knowledge I discovered it myself when selecting seats thru Latham I called them to confirm as well sending me a new confirmation They said they need to confirm with AA and would send a confirmation within hours I wait for couple days but did not receive it I checked back and was put on hold for hours Then, the agent said the same thing going thru AA and sending me a confirmation for hours Still, did not get it I called back third time, waiting for more than hours Then, the agent promised he would send over new itinerary within hoursGuess what, nothing! I called AA directly about my situation AA said they could not help me Justfly need to reserve the ticket but AA has no records of Justfly delivered it as several agents kept telling me contacting AAI am making 4th call, sitting here as waiting for my turn since 8.00pm and now it's past midnight Horrible, horrible services PLEASE WATCH OUT FOR THIS COMPANY!!! IT'S NOT WORTH YOUR SAVING!!! JUST CANCEL YOUR CREDIT CARD IF THEY DON'T REFUND YOUR MONEY, SCAM OR RIP YOU OFF
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son