Very disappointed with this company Poor customer service, long wait times on hold to speak to a representative or supervisor when there was a problem with our reservation They answered the phone promptly when we were making reservation initiallyHowever, when we needed to call back because we were overcharged the rep placed me on hold for a
long time then came back and told me the extra fees charged were for booking through a travel agent When I booked initially the representative told me that the extra fees were for taxes, which on the website clearly states that the taxes were already included Bottom line, the extra fees were not for taxes but some kind of service fee that Justfl*** charges without telling you On top of that, we had to cancel our reservation all together as they would not just refund the extra $that they overcharged usOur bank account is tied up because it takes to business days for the refund, so we can not re-book immediately if we wanted toSupervisor was no help and offered no other information or explanation (or even an apology for the inconvenience) than the representative that over charged us They completely waisted our time and tied up our account I'm writing this in real time as I just got off the phone with them I will be calling the FRAUD department at my bank to reverse the over $they have of my $$$$!!!STAY AWAY FROM THIS COMPANY
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
My husband booked a flight through Justfly.*** and had to make a changeHe made the change through their website online and our credit card was chargedHowever the ***pany sent us a itinerary that was the same as the original not reflecting a changeMy husband called Justfly was placed on indefinite hold never being able to speak to a customer service repHe ended up having to buy a ticket from a ***pletely different airline to make it back home to the United StatesWhen he finally got through to Justfly and brought their error to their attention they refused to acknowledge their mistake and refund him the change fee for a change he was charged for that never took placeI have researched this ***pany and there are numerous ***plaintsI intend to spread the word to those I know are affiliated with the military and government to stay away from doing business with JustflyThey are deceptive and should not be in businessI think my husband deserves his fee returned and no other ve
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: *** *** *** Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
Purchased flights to Orlando and back for a last trip with our terminally ill motherShe suggested trip protection in case she ends up Being too sick to goI purchased an $insurance policy that allowed for canceling with refund up to hours before departureI called a few days later for details on the trip insurance and the man told me it's too late to use the trip Insurance because it only was a policy that was valid to cancel up to hours of when you made the the actual reservation! Who sells policies like that? All he said was it states that in the websiteIt was not on my flight purchase ! Now we are stuck w flights for $plus a wasted extra $that was a useless scam quality policyThe US dept of transportation alllows you to cancel free within hours of purchasing the flight as long as you purchased the flight at least days In advance which we did! (without the ridiculous and misleading $scam insurance policy to cover hours to cancel!)
I booked a flight with this travel company in December and had to cancel it for work reasonsI was charged $for a cancellation fee (which is fine)I have been trying to now use my credit which is for $to book a new flight and I am unable toI am given the option to search for a new flight using my credit and when I do so, I am told by the website that they are "searching" yet no flights ever show upI have tried calling multiple timesI was on hold for over three hours yesterday from multiple phone callsWhen I actually got in contact with someone they told me they could not book a flight using travel credit and I would need to be transferredI then was on hold for over an hour and no one picked upThere is currently no way for me to use my credit
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: ***
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
SCAM SCAM SCAM..CHOSE PASSENGERS BOOKED THE FIRST DIDN'T ALLOW A SECOND.CALLED THEM AND SPOKE TO A CRAZY *** LADY WHO TOLD ME I'D HAVE TO PAY $TO CANCEL IN ORDER TO ADD ANOTHER PASSENGERTHOUGHT MAYBE SHE DIDN'T UNDERSTANDTHEY DOUBLED THE PRICE OF THE FLIGHT I HAD JUST BOOKED AND WANTED A CANCELLATION FEEWHY DO I HAVE TO CANCEL TO BOOK ANOTHER ESPECIALLY WHEN I ALREADY ASKED FOR ASKED FOR A SUPERVISOR LITERALLY TIMESFINALLY SHE SAYS OKMINS LAYER SAYS CAN'T GET ONE AND HANGS UP ON ME SCAM SCAM SCAM
Booked a flight - after booking noticed the layover time in NYC was hours (didnt' notice the date was different on departure time to New Orleans)Dates are NOT prominent on their site - very deceptiveCalled to cancel - charged me a $cancellation fee and said I had a credit that had to be used by calling them directlyThe credit had to be with the same airline but could be a different destinationCalled them today to rebook - said I had to go to the same destination and they are charging me over dollars more to rebook thisI talked them into letting me go somewhere else as I kept very good notes from my initial cancellation callNow I am on hold AGAIN been over an hour on the phone with them todayThey can rebook me - I have to pay more - and I found a flight on their site that advertised a price that I wanted to bookThey tell me the price on the site is only for new reservations (wait, isn't this new?) and that when using a credit they had to use a different list of flightsSoon hold waiting to see what the price is for me using a credit on top of a rebooking fee Who can do something about this company?? I am plastering how bad they are all over social media -- asshats are a rip off and a scam!! Airlines should not deal with them*** ***
I have been trying for months to change a reservationonly the datesI understand the terms and conditions I have been given the run-around each and every tryEven when there are flights on their web site, they say they are not available for changing reservationsThe agents are hard to understand because of thick accentsI have been on hold for long periodsI have been cut off while waiting for a supervisorI have been told that they will call back and they don'tI have been offered a new flight that is twice what I have already paid ! I have paid this company $2,I am in danger of losing this money if they will not change my tickets !! I am completely frustrated at their poor service
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
I booked a round trip flight through themThey booked me to arrive at one airport but the connecting flight was leaving from another airportThe company first told me I would have to pay a fee plus an extra cost for the new flight, then told me the flight couldn't be changed at all and that it was my problem
Booked a flight online with JustFly.com on 3/11/11:39pmAt 11:49pm, JustFly EMAILED ME that there is a problem and within min another email sent to me stating FLIGHTS cancelledI noticed the email day later, called JustFly, they cannot tell me the reason the card was declined, but do recommend I re-bookI ask to them, if I re-book, then I will encounter the same problem unless you tell me the issueThey cannotFinally it is stated by JustFly there is an address mismatchI ask Address they have, finally they find an address and read it to me and IT IS THE CORRECT ADDRESSI call my credit card company, Chase Bank, Visa, they show NO DECLINE on my record at allThey show a charge to Spirit Air of $949, so part of the charge DID IN FACT go throughI asked for a supervisor who knew less than the 1st representative, and again all they can do is recommend to REBOOKI cannot do that if I don't know the problemsI stated if they had some things they could improve, such as 1) i
Very disappointed with this company Poor customer service, long wait times on hold to speak to a representative or supervisor when there was a problem with our reservation They answered the phone promptly when we were making reservation initiallyHowever, when we needed to call back because we were overcharged the rep placed me on hold for a
long time then came back and told me the extra fees charged were for booking through a travel agent When I booked initially the representative told me that the extra fees were for taxes, which on the website clearly states that the taxes were already included Bottom line, the extra fees were not for taxes but some kind of service fee that Justfl*** charges without telling you On top of that, we had to cancel our reservation all together as they would not just refund the extra $that they overcharged usOur bank account is tied up because it takes to business days for the refund, so we can not re-book immediately if we wanted toSupervisor was no help and offered no other information or explanation (or even an apology for the inconvenience) than the representative that over charged us They completely waisted our time and tied up our account I'm writing this in real time as I just got off the phone with them I will be calling the FRAUD department at my bank to reverse the over $they have of my $$$$!!!STAY AWAY FROM THIS COMPANY
I purchased a airline ticket from justfly and entered specific time and dates for departing and returning flightI recieved a confirmation from them right after and it showed the correct departing time and date and the charge to my credit cardI did not look any furtherAssumed that Everything I entered would be correct in my order as it should beNot until today, two weeks later, I was asked for the details of my flightI looked at my airline page at upcoming flights and it only showed the departing flightI called Justfly and was told that my returnijng flight was at 5:amI explained that their must be an error because I booked the 1:40pm flightWe were going on vacation to stay with friends and nothing to rush back for and never would I ask my friends to drive me to the airport at 3amThey told me that I had hrs to make a change when I recieved my itineraryI told them their must have been a computer errorI did not select this flightPolite and robitic, all agen
My husband booked a flight through Justfly.*** and had to make a changeHe made the change through their website online and our credit card was chargedHowever the ***pany sent us a itinerary that was the same as the original not reflecting a changeMy husband called Justfly was placed on indefinite hold never being able to speak to a customer service repHe ended up having to buy a ticket from a ***pletely different airline to make it back home to the United StatesWhen he finally got through to Justfly and brought their error to their attention they refused to acknowledge their mistake and refund him the change fee for a change he was charged for that never took placeI have researched this ***pany and there are numerous ***plaintsI intend to spread the word to those I know are affiliated with the military and government to stay away from doing business with JustflyThey are deceptive and should not be in businessI think my husband deserves his fee returned and no other ve
I booked plane tickets from Detroit to Beijing on April for our families total adults, one kidwith two transactions: *** *** *** Please see the following tickets When I called, the sales lady told me I don't need to transfer my luggage and h min layover is enough for transfer airporton Aug 10, I called the airline, they told me we need to transfer luggage and we cannot make it in h 29minThis is invalid ticketsI contacted the customer service, nobody answered the phone for two whole days and I waited for hours and hours, finally I called for the manager, manager said they don't care if the ticket is valid, the only option is to cancel the tickets which will cost us $cancellation feeI have no other choice but paid $fine and book new tickets in a much higher rate because of the departure date is less than daysUnited Flight 11:35am TueAug Detroit, MI (DTW) 1:21pm TueAug Newark, NJ (EWR) 3h 29m layover in Newark Air China F
Justfl*** does not care about their customers! They state on their website we had hours to cancel our flight When I called because I needed to change our flight to another date I was told by the representative that the airline’s policy is that no cancellations may be made if the flight was within days Nowhere on justfl*** was this specified I was told that we would either have to forfeit half of the price of our original tickets to cancel or would be charged the difference the airline charges What choice did I have? I have to fly out to get on my cruise I called the airline and they told me to contact justfly.com I got to a supervisor at justfl*** who did not help me and kept interrupting me He told me that I allowed the charges when I called previously to cancel my flight (again, what other choice did I have?!) I asked to speak to his supervisor and he told me he is the supervisor I told him that there has to be someone above him, like the owner of the company and he said the owner does not take calls What kind of world is this when you screw customers and the customers have no one on their side? I made a mistake in days A flight that originally cost me $round trip is now costing me $ This business must be shut down!
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
Purchased flights to Orlando and back for a last trip with our terminally ill motherShe suggested trip protection in case she ends up Being too sick to goI purchased an $insurance policy that allowed for canceling with refund up to hours before departureI called a few days later for details on the trip insurance and the man told me it's too late to use the trip Insurance because it only was a policy that was valid to cancel up to hours of when you made the the actual reservation! Who sells policies like that? All he said was it states that in the websiteIt was not on my flight purchase ! Now we are stuck w flights for $plus a wasted extra $that was a useless scam quality policyThe US dept of transportation alllows you to cancel free within hours of purchasing the flight as long as you purchased the flight at least days In advance which we did! (without the ridiculous and misleading $scam insurance policy to cover hours to cancel!)
I booked a flight with this travel company in December and had to cancel it for work reasonsI was charged $for a cancellation fee (which is fine)I have been trying to now use my credit which is for $to book a new flight and I am unable toI am given the option to search for a new flight using my credit and when I do so, I am told by the website that they are "searching" yet no flights ever show upI have tried calling multiple timesI was on hold for over three hours yesterday from multiple phone callsWhen I actually got in contact with someone they told me they could not book a flight using travel credit and I would need to be transferredI then was on hold for over an hour and no one picked upThere is currently no way for me to use my credit
The company: - charges an incorrect price to your credit card than what was advertised, and, - states a different / reduced cancellation fee on the phone but charges a higher fee, as stated in their Terms ($75/passenger)Full Report Here: ***
justfly*** Booking number- *** jetblue flight number-DTOXHR Hello I had recently booked a flight with justfly***, worse decision madei booked a flight going to jamaica on Oct, however I had surgery done on Octand my doctors did not permit or approve me flying or strenuous activities while recoveringOn Octi called and cancelled my flight with justfly, I was charged with a cancellation fee and was informed by the customer service representative that I needed to submit proof of the medical reasons why I couldn't fly by physicians in order for me to receive I submitted the required documentations and called back to request my refund and was told that they cannot issue me a refund, however they can give me a credit of $the price of the original ticketI told them that that was not what the representative told me once I showed proof and it was a courtesy due to the fact of the medical reasonsI requested to speak to the manager and ask if I coul
Horrible horrible company Don’t waste your time and money This company is an extreme nightmare Hidden fees galore!!!!! No joke Processing fee, tax free, return fee, rebooking fee, don’t even bother with insurance The insurance doesn’t cover anything Ridiculous!
SCAM SCAM SCAM..CHOSE PASSENGERS BOOKED THE FIRST DIDN'T ALLOW A SECOND.CALLED THEM AND SPOKE TO A CRAZY *** LADY WHO TOLD ME I'D HAVE TO PAY $TO CANCEL IN ORDER TO ADD ANOTHER PASSENGERTHOUGHT MAYBE SHE DIDN'T UNDERSTANDTHEY DOUBLED THE PRICE OF THE FLIGHT I HAD JUST BOOKED AND WANTED A CANCELLATION FEEWHY DO I HAVE TO CANCEL TO BOOK ANOTHER ESPECIALLY WHEN I ALREADY ASKED FOR ASKED FOR A SUPERVISOR LITERALLY TIMESFINALLY SHE SAYS OKMINS LAYER SAYS CAN'T GET ONE AND HANGS UP ON ME SCAM SCAM SCAM
Booked a flight - after booking noticed the layover time in NYC was hours (didnt' notice the date was different on departure time to New Orleans)Dates are NOT prominent on their site - very deceptiveCalled to cancel - charged me a $cancellation fee and said I had a credit that had to be used by calling them directlyThe credit had to be with the same airline but could be a different destinationCalled them today to rebook - said I had to go to the same destination and they are charging me over dollars more to rebook thisI talked them into letting me go somewhere else as I kept very good notes from my initial cancellation callNow I am on hold AGAIN been over an hour on the phone with them todayThey can rebook me - I have to pay more - and I found a flight on their site that advertised a price that I wanted to bookThey tell me the price on the site is only for new reservations (wait, isn't this new?) and that when using a credit they had to use a different list of flightsSoon hold waiting to see what the price is for me using a credit on top of a rebooking fee Who can do something about this company?? I am plastering how bad they are all over social media -- asshats are a rip off and a scam!! Airlines should not deal with them*** ***
I have been trying for months to change a reservationonly the datesI understand the terms and conditions I have been given the run-around each and every tryEven when there are flights on their web site, they say they are not available for changing reservationsThe agents are hard to understand because of thick accentsI have been on hold for long periodsI have been cut off while waiting for a supervisorI have been told that they will call back and they don'tI have been offered a new flight that is twice what I have already paid ! I have paid this company $2,I am in danger of losing this money if they will not change my tickets !! I am completely frustrated at their poor service
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
My review in regards to the conduct of ***, employee # ***, for failing to perform his duties as a supervisory agent for Justfly***On 11/7/2018, my wife provided the information for all members of my family for travel purposes She typed the middle name of our son, *** *** *** When the confirmation came, it was processed as *** * *** Just Fly told us that it wasn't so easy to change the name and offered a full refund of the cancellation fees and owned that the fault was on their sideOn 11/8/2018, we called to get the flight that was cancelled the evening prior We were very careful to type the full name of our infant son, *** *** *** When we received the confirmation, the same mistake was in place, labeling our son as *** * *** This creates passport issues and we need the full name Just Fly refused to change the name and wanted to charge $cancellation fee for each passenger They then reduced the cancellation fee to $per passenger, even though Just Fly was***pletely at fault for the typographical errorI then requested to speak with the supervisor, ***, Employee #*** He refused to accept responsibility for the mistake of Just Fly and insisted that I should cancel the flight and pay the fee, even though it is Just Fly that messed up They insisted they had a screen shot where we messed up the spelling of our son's name, but refused to share that screenshot with us I felt he was insecure and unwilling to admit to the fault of his team and his agents I request that ***, Employee #*** receive retraining on his duties as well as a detailed class on business ethics when performing duties
Beware the scamming done by justflyStay away Book your tickets with anyone elseOur tickets were canceled at the last minute without notificationWhen we rebooked were were given a much higher price and then we we tried to rebook at the lower price were told there would be an exorbitant fee!
I booked a round trip flight through themThey booked me to arrive at one airport but the connecting flight was leaving from another airportThe company first told me I would have to pay a fee plus an extra cost for the new flight, then told me the flight couldn't be changed at all and that it was my problem
Booked a flight online with JustFly.com on 3/11/11:39pmAt 11:49pm, JustFly EMAILED ME that there is a problem and within min another email sent to me stating FLIGHTS cancelledI noticed the email day later, called JustFly, they cannot tell me the reason the card was declined, but do recommend I re-bookI ask to them, if I re-book, then I will encounter the same problem unless you tell me the issueThey cannotFinally it is stated by JustFly there is an address mismatchI ask Address they have, finally they find an address and read it to me and IT IS THE CORRECT ADDRESSI call my credit card company, Chase Bank, Visa, they show NO DECLINE on my record at allThey show a charge to Spirit Air of $949, so part of the charge DID IN FACT go throughI asked for a supervisor who knew less than the 1st representative, and again all they can do is recommend to REBOOKI cannot do that if I don't know the problemsI stated if they had some things they could improve, such as 1) i