I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
Hello, I'd purchased a reservation from Justfly*** to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: *** *** Wife's name: *** *** Booking Id with just fly: ***
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
I ordered tickets from JUSTFLY*** for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly*** is scamming customersThey are charging customers for services that are not being rendered
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I planned a vacation trip which turned into a nightmare, my reservations were changed times and still when I made the trip it was wrongReturning home they put me in a wrong flight losing my wheelchair no customer assistance as leaving the airplaneI am handicapped with limited walking and without a wheelchair I had to get to walk to the luggage department by myself without assistance what so everI have been trying to reach Justfly but they are giving me the around-a-aroundI just do not want any handicapped person to go through what I have been throughI wrote to one of the CEO but never received a responses
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third
I booked a round trip ticket from Charlotte (CLT) to Kolkata(CCU) India on Nov 24, My CLT to NYC flight was cancelled by airline due to bad weather due to which by entire trip was cancelledI contacted justfly*** for a rebooking on a different date, they said there are no flights available and they cancelled the outbound ticket and I was told to expect a refund in 6-weeksI called justfly*** like 20-times and each time they say that the airline has not processed the refundSo, I contacted the airline(Air India) over phone and they said that justfly*** has never send them a request to process the refundEverytime, I get a different answer from justfly*** executives
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
I booked a flight today and when it was done I check my bank accountThere were charges for spirit airlines twice, one from frontier airlines then another from just flyI call just fly they tell to take a snap shot of my account that shows the debts from my accountMind you, I was only supposed be charged $The amount they took was $The over drew my account and I am not sure what I am going to do Monday when my auto bills come outJust fly tells me to call the back so they can verify my email I sent them with the picture of the debts from my accountI call them back they tell me I have to call the airlines to cancel the flights be for they can cancel on their endI bought the insurance with this flight so no problem I call both air lines to cancel, going to take 5-days be for the money is back in my accountOk whatever, I called just fly again they verified that I did cancel the flight, and would refund the $back to me for a few off $that's $p
Due to an unfortunate incident, the death of a person close to me, I had to cancel a round trip flight from New York to LAThe airline, Virgin America instantaneously offered to refund my flight and waive any feesJustfly offered to do the same but claims it requires some confirmation from Virgin America so it can go throughThere have been two months since I first began to try and cancel the flight seemingly without any changes in this situationJustfly claims that they requested the confirmation from Virgin America and are just waiting back to receive a waiver codeHowever, they refused to give me any proof that they have requested any such documentation, refuse to allow me to speak with the department that requested this documentation, refuse to copy me on emails to Virgin AmericaI have twice called Virgin America about this issue, they are fully willing to give the waiver code and have twice called justfly with me on the phone offering to give the documentation to them immed
Terrible customer serviceNo email address to contactPhone support puts you on hold for hoursFinally the agent online was no help at allWebsite did not allow me to cancel my flight so I cancelled on the airline websiteNow Justfly tells me I will not get a refund because I did not cancel with them and will also charge me $for cancellationNever book through them
The website States of a full refund within a 24hrPeriodI canceled in 10hrsAnd was charged a fee for itSo in all I was charged for the ticket and the canceling fee
Hello, I'd purchased a reservation from Justfly*** to fly from Seattle to chennai This reservation was made over phone with an operator belonging to Justfly***The flight was bound to Chennai from Seattle with stops at Vancouver and Hong Kong We are not citizens but on H1B and HrespectivelyThe operator and Air Canada failed to notify us that we need transit visas to travel through Canada and the Justfly operator did not bother to notify us about that requirement Imagine our surprise on the day of the flight, the flight attendant refused to check us inIt is to be noted that this was a rescheduled flight and the operator from Justfly picked this flight for usOur details Name: *** *** Wife's name: *** *** Booking Id with just fly: ***
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
We bought tickets and cancelled tickets within hrsThey charged for each ticket saying airline is chargingAfter talking with airline, they said hrs cancellation is freei send the email twice about complainno aswer
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
I purchased a ticket with insurance on an American Express Credit Card and the reservation was messed up and they have me leaving from Canada when I am in North Dakota and suppose to be leaving from WillistonI have called times talked to managers and superivsers and all they want to so is charge me more money and not offering any hekp to solve the problem
Back in mid-July when I was searching for tickets (for end of November) in *** the best option came up with JustFly*** So I bought tickets right away for little under $2,But in mid-October I wanted to change one ticket's return date & that's when every thing went down hillAt first they told me that they will help me find flights on the new dates as long as I pay the Fee and airline change of fares...I agreed to that and the new additional charge was little under $days later they called me back to let me know that there has been some problems that they didn't catch before and now I have to pay almost $1,100...which is by the way on top of what I originally paid in JulyAfter calling them several times back-and-forth I decided I will keep my original return date and use the original flight itineraryBut now the problem is they already let that one go EVEN before confirming my new itinerarySo now they were pushing me to pay them that $1,to book the new ticket on top of the $2,(with no refund) I paid in JulyFinally after calling them 18-times, one supervisor confirmed me on Oct that my old itinerary is back, everything is confirmed, they even emailed me my new e-ticket that dayMy flight is in days (early morning of 24th Nov), and last night when I called the airline people to make sure everything is ok with my ticket, they told me that there is problem with my ticket, the booking is not confirmed & therefore, no itinerary for my ticketSo I call back Justfly again and they told me that they had no idea! How can you have NO idea and a confirmed ticket becomes un-confirmed?! They told me to wait hours and then call them backAt this moment I have no idea what I am going to doBut I am also very disappointed that KAYAK is advertising/promoting such a bad travel agency...I do not think I will EVER do any business with JustFly or ***
I ordered tickets from JUSTFLY*** for a flight out of Key West Florida, prior to IRMAWe were scheduled to stay a week staying at two Hyatt ResortsDue to Irma, both resorts are closed until October I called and explained that we had to cancel our reservation and I asked if I could either get a credit back or re-book to another destinationPoint blank NOI said I understand the flights are non-refundable but due to the Hurricane can any exception be madeI would have been quite happy to just book to another destination but due to their policy I had to pay for another set of tickets
I selected an airline flight from DTW Detroit Metropolitan Airport to MCO Orlando International Airport for December 27th it was a one way flight for my Husband and myselfI purchased the tickets through Justfly.com and thought everything looked correct but when I double checked the flight information the flight Actually was from MCO to Detroit which was incorrectJust fly made the errorI contacted them and they said that there rule and regulations would not allow me to change the flight or get a refundI just wanted them to make this right so that we can fly to the proper destinationSince the tickets are not useable I had to purchase new ticketsJustfly*** is scamming customersThey are charging customers for services that are not being rendered
On November 15, 2016, I booked round-trip tickets to Seoul through JustFly on AirChina for April 3-Everything seemed okayI quickly received the booking confirmation with itinerary and reservation number and my credit card was chargedOn February 12th, I received an email from JustFly saying the airline had made changes to my itinerary and I should call immediatelyI looked up my itinerary online and found that it now had me flying on two different flights at onceObviously there was something wrongSo I called JustFly that afternoonThe man I first talked to explained that AirChina had cancelled some flights and I needed to book new flights to change itI was fine with this, as long as I still got to Korea and back homeExcept he couldn’t find any flights to get me homeHe could get me to New York, but that was all (I was flying out of Ohio)He kept insisting I take that flight, but I didn’t want to have to pay for a separate flight to get back to Ohio, and be cheated ou
I planned a vacation trip which turned into a nightmare, my reservations were changed times and still when I made the trip it was wrongReturning home they put me in a wrong flight losing my wheelchair no customer assistance as leaving the airplaneI am handicapped with limited walking and without a wheelchair I had to get to walk to the luggage department by myself without assistance what so everI have been trying to reach Justfly but they are giving me the around-a-aroundI just do not want any handicapped person to go through what I have been throughI wrote to one of the CEO but never received a responses
On 4/24/I booked two flights through Justfly***, Booking Reference Number ***A total of $1,was charged to my credit card in four separate charges - two charges of $on 4/27/for airfare, $for the booking and insurance and two charges of $for seat assignmentsAll of the charges were authorized and processed by Justfly***On May 7, I received email notification that there was a problem with my flight, and it turns out Air Europa, the carrier, could not honor the return flight, therefore the flight they sold me was invalidA refund was to be issued to my credit card, however the company is refusing to refund the insurance purchase and the seat selection feesI called and demanded a full refund for everything I was charged and they refusedTo date I have received a refund of the two $charges onlyThey were unable to deliver the flight I had purchased, and they need to refund all of my money
Son's e-ticket has the wrong middle name and I requested the company to correct it, but I'm getting a run around after paying an extra feeI purchased a ticket to travel to Singapore in December, but had to change the date due to my mother's surgery being postponed to JuneI asked for a refund, but was told that I couldn't do thatThey could change the dates, but had to pay and extra $1,for which I did not receive a receipt or e-mailAt that time I also told them about my son's nameThe travel agency told me to contact *** *** directly which I did*** *** said that JustFly needed to re-issue the ticketI contacted JustFly as we are approaching the travel dateI told them what *** *** had told meNext, they asked for a fee of $dollars for the name change, but did not sent me a new e-ticket for my sonWhen I contacted them again, they said they need a copy of the passport which I sent themAgain, they claimed that that they did not re
I purchased airplane tickets through this agencyI was charged by selected carrier price for ticketsBut Justfly charged me $for "Other travel" When I contacted them about this charge I was told that they charged me for opportunity for seat selectionI was charged by airline for seat selection $per seat and during booking there was no indication that Justfly will charge me as well
Justfly*** Represented themselves as a flight service, not an agentI paid for a flight that did not existIncorrect amount of digits for a ticket number said the flight company, when I found their charge on the bank accountThey provide no service agreed, and will take more out of your account then toldThere is no Address nor email on any site for them, just a call center based in IndiaThey said they were in America, but there is no Edward Island anywhere but in CanadaI found them on fb, CalcuttaEvery time I called them, I was disconnected after a time, up to and hours a day, delays, excusesThey never followed through with any thing, just promise services-flight and cancellation eligibility they did not provideI did find a phone number when the last person called to give another reason why my refund was delayed now almost a month laterThey called from a number *** ***, which says there is no such numberThey never booked a legitimate flight, per the third