Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
While I was making my purchase a box selection stated - Do you want to upgrade your ticket to standard economy for only $each way I selected this option as it noted I would receive the ability to bring on a full size caritem, reserved seat assignment, and earlier boardingWhen everything processed the ticket selection showed the additional money I spent ($20) for the upgrade and ($11.95) for preferred seating but the ticket was basic economyBasic economy does not allow a car(only a purse or brief case), you do not get your choice of seating, and are boarded lastI called on July 1st , within my cancellation window, and asked for the upgrade to be honoredThe representative I spoke with was of no assistance at all, and explained that the preferred seating just meant that they tell the airline where you want to sit, but the airline doesn't have to honor itShe did remove the $charge though I have yet to see a creditI asked about cancelling and she said the mo
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
When booking with a JUSTFLY.com agent via phone, they never notified me of an additional charge of that the actual airline charges for your seat and carbagI found out when I tried to check inWhen I contacted them today, I was told there was nothing they could doEXTREMELY dissatisfied, out 175.00, and will NEVER use them again
While I was making my purchase a box selection stated - Do you want to upgrade your ticket to standard economy for only $each way I selected this option as it noted I would receive the ability to bring on a full size caritem, reserved seat assignment, and earlier boardingWhen everything processed the ticket selection showed the additional money I spent ($20) for the upgrade and ($11.95) for preferred seating but the ticket was basic economyBasic economy does not allow a car(only a purse or brief case), you do not get your choice of seating, and are boarded lastI called on July 1st , within my cancellation window, and asked for the upgrade to be honoredThe representative I spoke with was of no assistance at all, and explained that the preferred seating just meant that they tell the airline where you want to sit, but the airline doesn't have to honor itShe did remove the $charge though I have yet to see a creditI asked about cancelling and she said the mo
As some of the other complaints have also alleged, their cancellation and change policies are not at all as advertisedThey attempted to levy ridiculous charges, for example in addition to forfeiting the entire cost of my ticket to cancel, they threatened to charge me an additional dollarsTheir fares, to attempt to switch dates, were quoted to me as double and triple the amount online, and they would not change any other aspect of the ticket, effectively using their policies to force me to forfeit the ticket by not showing up for the flight, which is what the service representative told me to doShe didn't know any of the policies offhand, would put me on hold after each of my questions, and come back with conflicting quotes and information that did not add up
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
When I booked a flight I by phone I was not told that I was being booked a basic economy flight which means that I could not have a free carry on I would have to check my baggage and pay a feeIf it was explained to me I would have selected another ticket I tried calling the company and they were unwilling to work with me
Now I have to pay to take my baggage an expense I did not have in my budget
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I purchased a ticket, I bought insurance to go with the ticketI can fwd a screenshot of my policy which stated that the insurance covered refunds 100%I was charged an additional $which I did NOT authorizeI called the insurance people, they told me they could not refund me any moneyI called the airlines, they informed me they could not refund me either, that I should call the insurance backI called my bank and filed a claim as I had NOT authorized that additional transaction
I have just booked a flight with Justfl*** and in mid-transaction of taking my funds they increased the prices over $per personWhen I called to speak to the representative after a long hold I finally speak with Sab she tells me that they can increase the fare without notice There are seats available for the price I selected and I booked When I entered my card information the fare suddenly jumped up I have never in my experience heard of this and I used to work in the travel industryI am on waiting for the supervisor my call is at over an hour now and still no supervisor and now I have to wait hours for them to call me back - not holding my breathThey are not willing to find a solution for the problem and when asked to cancel - which the flight was booked less than a hour ago the want $pp to cancelI believe this company purposely does thisI wish I had read the + complaints about this company before bookingMy flights are with Delta Airlines and I can not believe they would work with a company that has no integrityI will never book with Justfl*** again and I will be letting everyone know of the their dishonestyVery disappointedDO NOT BOOK EVER
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I’ve been on and off the phone with support all day to resolve a mixup with my creditThe same Flight they have me booked on is online and would have been covered by the credit they gave me, but they said I would have to pay $I have documentation of what they charged me and documentation of prices at that momentCustomer support is no help
I purchased tickets to Key West, FLon 10/15/However, my travel companion is unable to goI contacted Just Fly*** to inquire about my optionsThe first time I called, I was told there would be a $change fee, and a $cancellation feeThis fee is half of the cost of the ticketAt this point I did not cancel my reservationHowever, I called Just Fly*** back later on 10/25/This time I was told there would be a $fee, and the remainder of the monies would be a airline travel credit to be used within the next year to be in my travel companions nameI paid for these tickets, the monies should come back to meSeems like every time I've called I've been given a different answer
On DEC I booking tickets flight from Los Angeles to Nuremberg Germany, latter I realize that the date was erroneous I call justfly to changes the dates fro 06/03/to 07/16/it was an error , originally the tickets will be 06/03/to 06/16/i call the customer services to change the date but the didn't want to change the tickets I explain that I dint want to cancel the tickets only change the date, I explain that I buy insurance for this flight just in case change dates or something happenthey cancel all my tickets flight and charge me a lot o money on 01/10/the tickets was canceli do not want to cancel but they dont want to change datesi pay $on 12/17/and on 01/11/they charge me for cancellation $the booking # is ***
Made a mistake for a flight destination, thought I needed to fly into Miami, but my cruise was out of TampaCancelled my flight with Justfly Customer ServiceThey told me there would be a $per person chargeI was so upset! It cost me $for a mistake! So now I have a credit which I just tried to use, it just cost me an extra $to book my flightHow outrageous is that, but they got you, went can you doThey suck and will never use them againI’ll drive instead
I made a reservation for my daughter and I to fly home from Russia after time spent thereAs soon as I hung up I called my daughter with detailsI had the departure city incorrect and immediately called back to cancel flightsThe agent, however, only canceled my flight and not my daughters flightI only realized her flight had not been cancelled when my credit card was chargedI called back at this point and over the next year I have been trying to get a refundMy credit card company contacted British Airways instead of justfly since they were the party withdrawing fundsAfter attempts they refuse to refund meI don't think it was their error anywayIt was justfly's since they did not cancel both flightsI have names, dates and conversations with justfly agents over the period of a yearThey continually gave me the run-aroundAt one point they said they would refund it but never didThe flight was $1,This is a huge amount of money for mePlease help
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
Last fall my wife and I purchased RT tickets from Justfly*** and cancelled due to an injuryWe each had $in credits after hefty cancellation and rebooking feesThis morning, Aug I was on the phone for about two hours rebooking for myselfThe staff member put me on hold several times to confirm the amount of credit and that it could be used for this purchase, that I had to put additional cost on my credit card then told me YES, the RT for Sept 9-was CONFIRMEDI was told that I would be getting an email restating all the details, and it did not comeI went online and put my reference number and last name in the FIND YOUR ITINERARY page, and got 'Invalid info" We held for another hour to talk with a supervisor, then was told "We would get a call back in no more than hours"No callI wrote them an email, no responseWhen my wife was booking her travel using her 50% of the credit, she was told it was approved, then cut off and did not receive the promised call back
This travel agency makes promises and then fails to follow through In November last year, I booked flights through JustFly for overseas travel this upcoming May The airline made significant changes to the itenerary (Adding 13+ hours to my outbound travel) and JustFly did not send me a notice of the change When I happened to look on their website and discovered the issue, I called them to request adjustments to the unacceptable travel schedule I have now spent over hours on the phone, in separate phone calls, and each time have been offered (and I accepted) alternate flights But the changes discussed & agreed are still not executed by their "schedule change" department This has been going on for several weeks Every time I call I am told "rest assured" that the changes will be made I have been assured that the airline has already provided the appropriate "waiver codes", so that should not be an obstacle Apparently, the only obstacle is JustFly's inefficiency, it's inability to communicate between departments and most certainly it's lack of communication with its customers
I booked through a phone call and the rep doesn't speak English and booked the wrong flightI called and wanted to change my flight into the correct oneThey said they would charge me a $per person feeminutes passed they said they need to charge a $per person feeBut it was their rep's fault, not my fault