Orbitz

Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ Hi Mrs[redacted] Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to your request I understand that the itinerary, as booked, was more expensive than other options, due to the early arrivalHowever, due to airline flight delays, you arrived at the later time anywayYou're requesting reimbursement and/or refund for at least part of the ticket due to the inconvenience Mrs[redacted] we deeply regret any dissatisfaction with your travelHowever, Orbitz has no control over airline irregular operations, delays, or cancellationsAmerican Airlines must be contacted directly to review your event and provide any reimbursement or refund due to trip disruption Please understand, Orbitz collected no payment for this reservation - American Airlines charged $1391.00USD directlyThis billing info is verifiable via the credit card statementTherefore Orbitz is not in a position to provide refund in lieu of the airline; regardless of the eventIn addition, it is American's responsibility to address all operational issues and passenger [redacted] during travel, as stated by their "Contract of Carriage"Orbitz is a third party, we have no authority to circumvent American's role in these matters Therefore, when we learn of these events, we advise customers to notify the airline corporate offices directly of any complaintThat way, the party responsible for airline/airport operations has an opportunity to review the concernFor your convenience, I've provided the contact information for American Airlines below: American Airlines via Website: http://www.aa.com/contactAA/viewContactAAAccess.do?selectedFileName=aaCustomerRe...⇄ American Airlines via Post U.SMail: American Airlines Customer Relations [redacted] Overnight Mail: American Airlines Customer Relations [redacted] American Airlines via Phone: [redacted] Monday through Friday, 8:30a-4:30p Central Time (except some holidays) Mrs[redacted] I understand your frustration and wish our response could be more favorableUnfortunately, Orbitz is not able to provide any refund, credit or reimbursement due to American Airlines travel delayPlease let me know if you have further questions Thank you for sharing this concernOrbitz values your business and we sincerely hope for future opportunity to serve your travel needs Kind Regards, [redacted] Orbitz Customer Relations Chicago, IL

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

December 28, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions fromOrbitz is responding to the consumer complaint from Neil [redacted] (Revdex.com case number [redacted] regarding a hotel reservationWe understand from the customers complaint he is requesting a refund of his hotel reservation as he did not realized he booked it in errorOur records indicate that on November 24, the customer self-booked a hotel reservation for two travelersThe customer purchased a seven night hotel reservation at the Aparthotel Adagio Muenchen City, checking in on September 20, 2016, and checking out on September 27, The customer was able to open and review the confirmation email the same day at 2:PM.On November 26, our records reflect Mr [redacted] submitting multiple Best Price Guarantee requests for this itineraryDue to the hotel not being the same the claims were deniedOn November 28, Mr [redacted] contacted our customer service to request the cancelation of his reservationPer the terms and conditions of the reservation agreed to upon booking the reservation.The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refunded.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersDue to this Orbitz is unable to issue refunds for non-refundable reservation unless the property manager authorizes the refundWe are able to confirm that this matter was resolved on December 16, when a full refund of the customers reservation was issuedThe amount of time it takes the customer to receive the funds depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:The hotel manager DID NOT say that I could not get a refundHe said that Orbitz would have to refund me because I had paid through themHe did not offer an "upgraded" roomHe very RUDELY said "you have to let me give you a different room." I replied that if the room I had just left was that disgusting, then I was not going to stay in his hotelI asked him twice if I needed any documentation from him to receive the refund, and he said NOHe said it was in the system and Orbitz would have all they need for my refundI did SIT on the bed and look for other places to stayI did used the restroom while I was searching for another hotelI have been told twice now by Orbitz phone representatives that they would notify they hotel, then call me back within hours with a response to my problem and it is now weeks later and I have never received a call from OrbitzI booked through Orbitz for another hotel that night less than an hour after I checked inI have never in my life been so disgusted that I could not imagine staying in a hotel roomI spoke different times to an Orbitz representative over the phone and NOT ONCE did ANY of them say that they would refuse a refund for a room that was so gross I could not stay thereIf ALL of this was supposed to be common knowledge, why did so many of the phone representatives fail to mention ANY of thisI should not be getting new information through the Revdex.com after I have called their customer service line so many timesOrbitz and the hotel have colluded to defraud me of my money by changing and embellishing their side of the story as many times as they have to for me to give upMy story has not changedMy problem has not changedI did not stay in that hotel and I did not cancel because I FELT like itI left the hotel because it was disgusting and an unsafe for my children to sleep Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Dear Mr [redacted] The Revdex.com has shared your recent correspondence pertaining to the collection notice received on Orbitz locators [redacted] and [redacted] I appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do see that both reservations were confirmed on January 27, On January 30, 2015, you contacted us on why you had not received a full refund for the reservationsAt that time, we did explain that the booking had not been canceled via OrbitzWe did send a refund request to Emirates Air on your behalf to see if they would still allow a refund Mr[redacted] , the booking was confirmed as requested, and the reservation was not courtesy canceledWe have indeed received a dispute from your credit card company, and you will need to contact our Collections Department at the number given on your notificationThank you again for the opportunity to address your concerns Sincerely, Charlotte [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with Orbitz customer support manager is February and she told me that this matter was cleared and closed I again contacted Orbitz customer service on 7/and Customer servReptold me that there is NOTHING outstanding on our part On one hand all of Orbitz's customer service personnel are telling us that everything is fine and the other hand I am receiving a collection notice Please note that the collection notice is the first communication I have received on this matterThere was no prior bills or any such thing sent to me Orbitz needs to take it up with the airline which is charging them a "change fee" which is being passed on to me unfairlyI will be taking this matter up with my credit card company as soon as possible Collection notice without any bills is unacceptable Final Business Response / [redacted] (4000, 9, 2015/07/18) */ Dear Mr [redacted] Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns A dispute of charges was filed on a valid reservation, and chargeback has been received due to this disputeIn order to settle the collection amount, you will need to contact our Disputes Department directly Mr[redacted] , thank you again for the opportunity to address your concerns Sincerely, Charlotte [redacted] Orbitz Customer Relations

I have just spoken with a supervisor at Orbitz to positively no resolutionI attempted to book a flight today online and the website tells you after enter ring all of your information that the booking could not be completed and to try again every few minutes which I did and found that my credit card was charged times one for every attemptI never got the flight and now is tied up with Orbitz NO FLIGHT and no resolution and now I am unable to book a flight because all my funds are tied up!

I booked a trip with orbitz to go to Brazil and wasn't told you need a visa ahead of timeI had to call several times to get them to cancel and book a different flightEvery time I called they directed me me to a different agent and always told different informationWe had to pay $to the airlines and then was informed that we would leave by Friday but a and be there Thursday, we asked again to make sure cause we could take off work any soonerWe got to the airport to find out we missed our flight and had to pay another $and to work it out with orbizThis has been the worst experience ever and I fly oftenThey didn't want to give us our money back of the 1000, and we had to call and fight with them to get thatIt is unfair and feel like orbiz should pay us back for the $extra we paid

March 23, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint they requesting a refund of her canceled tickets to be expedited.Our records indicate onJanuary 13, the customer self-booked a flight reservation on Orbitz.comThe flight reservation was operated by [redacted] Canada with flights departing from Minneapolis, MN to Shanghai on March 11, 2017, and returning on April 1, 2017.We are able to verify that the customer called Orbitz on March 5, due to their reservation being canceledAt that time were able to verify that the customers reservation was canceled by the airlines due to their particular flight reservation not being availableOrbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersPlease note, [redacted] Canada was the merchant of record and the company that charged the customer’s credit cardOn March 5, Orbitz processed a refund for the customers flightsThe refund was sent to the original form of paymentThe amount of time it takes the customer to receive depends on the customers banking institution.We apologize for any inconvenience this lapse in time may have caused youWe would also like to apologize for the customer service issues you experienced in trying to receive assistance with you flight reservation and its associated chargesWe would like you to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Dear Ms[redacted] The Revdex.com has shared your recent correspondence pertaining to the denied voucher redemptionI appreciate the opportunity to review your account and respond to your concerns From your complaint, a travel voucher was issued on December 17, in the amount of $200, which is valid until December 17, Upon contacting customer service to redeem the voucher in conjunction with a booking, the voucher redemption was deniedYou are asking Orbitz to honor the voucher against the bookingFurthermore; your perception of Orbitz has become discontented due to the service you have received Ms[redacted] I do understand your concern in this regard; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with knowledgeable and comprehensible staff According to my research, the voucher issued on the above date has a reference number of XXXXXXXIf you can provide the Orbitz Record Locator for the new booking, I can surrender the voucher If you have any additional concerns, please do not hesitate to ask We take our customers' comments very seriously, and I thank you for your honest feedback Ms[redacted] we apologize for any misunderstanding this might have causedOrbitz hopes to have a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please apply my Orbitz voucher towards PBORB-XXX-XXX-XXXXThe amount is 50.62usdThis is in reference to XXXXXXXLet me know once done so I could coordinate with PayPal Final Business Response / [redacted] (4000, 9, 2015/08/11) */ Dear Ms[redacted] Thank you for your reply Per your request, Orbitz has surrendered the amount of $of the original $voucher issued on December 17, in conjunction with the Orbitz Record Locator, PBORBXXXXXXXXXX This was processed today, August 11, via PayPalPlease be advised, PayPal does have a stipulation of a to business day timeframe for processing the creditThis is due to the third-party payment system and not Orbitz The amount of $remains of the original voucher; this will expire on December 17, Please refer to the original case number XXXXXXX in future correspondences If you have any additional concerns, please do not hesitate to ask Ms[redacted] thank you again for allowing me to assist you with your query; Orbitz does appreciate your business, and we hope to assist you in the future Sincerely, [redacted] Orbitz Customer Relations

May 16, Revdex.com Complaint Department – Orbitz.com Re: Orbitz Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rental reservationsWe understand the customer is requesting a refund for $for the Best Price Guarantee Our records indicate that on April 21, 2016, the customer self-booked flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz websiteTravel is on [redacted] Airlines, departing May 19, 2016, from Orlando, Florida to San Francisco, California, returning May 24, 2016, for one passenger Upon further research, we were able to confirm that on April 28, 2016, Orbitz processed a refund in the amount of $back to the customer’s original form of payment for the Best Price GuaranteeThe amount of time it takes to receive a refund will depend upon how quickly Ms [redacted] ’s credit card company takes to process refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/03/13) */ Dear [redacted] , The Revdex.com has shared your recent correspondence pertaining to the dates reserved on your hotel booking, and the rate charged for the second hotel bookingI appreciate the opportunity to review your account and respond to your concerns Please know that once a hotel booking has been confirmed, we would not be able to add an extra date to the bookingEither the entire reservation would need to be canceled and rebooked with all of the dates, or a new reservation would need to be made for the extra date Upon reviewing your reservations, I do show that the new reservation was made at a different hotel than the originally scheduled bookingWe certainly regret that you had to reserve a room at a higher price, but a new room would have had to be reservedIf there were no rooms available at the Hyatt at the original price, we would not have been able to confirm you at that rate either [redacted] , we certainly apologize for any confusion, but this would have been the same steps made, even if an agent had made the new reservation for you, and we would not be able to grant your refund requestPlease know that your discount would have been given in the form of a promotional code, which would need to be entered during the booking processThank you again for the opportunity to respond to your concernsWe do appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (4200, 11, 2014/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) My original booking was for three days and not twoI even called Orbitz prior to checking into the hotel to confirm and the representative said she would see that it has been correctedAnd then she hangs up on mePlease look into the call history now so you can also confirm that to be true tooI'm not asking for much except what was promised and what was bookedI am asking for the "download25" promo code to take effect since I booked my first hotel reservation through the [redacted] app as suggestedWhich never was deducted, and for the difference charged Final Business Response / [redacted] (4000, 13, 2014/03/17) */ Dear Mr [redacted] , Thank you for your follresponse, and I appreciate the opportunity to respond to your continued concerns Please know that I have reviewed your reservation, and the original booking was only confirmed for one nightWe are not able to add an extra night to a booking without charging the new rate Mr [redacted] , we certainly apologize for any confusion, but we would not have been able to adjust the number of nights on your stay without any extra chargesThank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations

April 20, Revdex.com Complaint Department – Orbitz Re: Orbitz Case #: O- align="LEFT"> Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is requesting a refund On April 20, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer Our records indicate on March 6, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] New Orleans Airport, checking in on March 20, 2016, and checking out on March 21, We are able to confirm that during the booking process the customer is input the check in date as March 20, and the checkout date as March 21, An email confirmation of the customers reservation was sent to the email address that was input during bookingThe room type and rate selected prior to completion of the reservation was non-refundable Our records reflect the customer calling Orbitz on March 8, to obtain a refund for her hotel reservationSince Orbitz is a third-party intermediary, we had to contact the property manager to request a refund of the reservationThe hotel representative advised our agent that due to Ms [redacted] not canceling the reservation they are unable to authorize a refund for the reservation We sincerely regret that we are unable to offer a more satisfactory response or resolution to the customers concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms [redacted] with the necessary information related to the hotel purchase before our system asked Ms [redacted] to complete the reservation online We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service

December 8, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offeredOrbitz acknowledges that Mr [redacted] claims to have called in within hours of purchasing his reservationHowever, we are unable to validate any calls that were made into our customer service within hours of his reservationAs no cancelations happened within hours of booking we are unable to refund the customer [redacted] Airlines cancelation fees.As previously advised, Orbitz serves as a third party intermediary with travel providers such as airlines and we are subject to the rules and restrictions of those providersBased on the tickets fare rules Mr [redacted] agreed to at the time of booking, the tickets were refundable with a cancelation fee of ZAR and changeable with a change penalty fee of ZAR per passenger that would be chargedTo change the reservation the customer would be responsible for any difference in fareWe thank you for allowing us to address this matter furtherIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

October 22, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Trisha [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand Ms [redacted] requesting a refund of her hotel reservation.Our records indicate that on September 30, the customer self-booked a pay-later hotel reservation for two travelers using Orbitz.com mobile siteThe customer purchased a two night hotel reservation at [redacted] Best Value Inn, checking in on September 30, 2016, and checking out on October 02, 2016.On September 30, Ms [redacted] called our customer service to cancel her hotel reservationPer the hotel policy that the customer agreed to upon booking the reservation “Cancellations or changes made after 3:PM local hotel time, Thursday, September 29, are subject to a hotel fee equal to night(s) plus taxes and fees.” As the customer requested a full refund of the reservation our agent advised that he would need to contact the property to receive the authorization to refund both nights of the reservationSince the call was became disconnected the agent was unable to advocate on the behalf of the customer.We understand by Ms [redacted] complaint that she is unhappy about the cancelation policy that was agreed to at the time of bookingAs Orbitz is a third party booking agency we purchase blocks of rooms with properties a year in advanceAt that time we set up cancelation policies for the rooms reservedPer [redacted] Best Value Inn’s cancelation policy customers must cancel their rooms a day before checking inAs Ms [redacted] purchased the room the same day as checking in this did not exempt her for the already agreed upon policy.On October 22, Orbitz reached out to the hotel to request a refund for the unutilized reservationUpon speaking to a representative at the front desk we were advised that Ms [redacted] canceled her reservation and as this was a pay at the property reservation she was never billed.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

March 29, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding the service issues and refund request Our records show on September 27, 2016, Ms [redacted] self-booked an Orbitz.com flight reservation via booking number [redacted] in the amount of $We understand from Ms***’s complaint, due to an airline schedule change and an Orbitz processing error, there delays in the flight and an inconvenient overnight stay at the airport and is requesting a full refund of the amount paid for the flight Upon researching the customer’s complaint, we can confirm the schedule change was initiated by the airline and due to system issue, were not ticketed correctlyWe can also confirm that all flights were utilized Orbitz’s acts only as a third party intermediary for airlines, hotels and cruises and must abide by any schedule changes initiated by an airlineOrbitz did not process any charges to Ms***’s credit card since this was a reservation paid directly to the airline, therefore, no refund for the utilized flights can be provided Orbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she encountered during her travel and in resolving this matterAs we value her as a customer, we have placed $travel coupon on her account that she can use for future travel We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Complaint: [redacted] I am rejecting this response because:This is very very irritating this whole back and forthWe spoke in the morning about this situation we spoke about you wanting to refund my flight with ought any prior permission and or authority to do soWe spoke in regards to Orbitz charging me $1,more then the agreed upon amount this has nothing to do with soft charges and pending charges I didn't have any knowledge about this transaction Orbitz as a whole has no authority to do so and a soft charge on the account should still be in the limitsof the full amount agreed upon at the purchase of the tripOrbitz customer relations is just pushing me to take a voucher again and again't it started on the phone from a supervisor for 25$ it turned very quickly to 75$ and now once again you have raised itI really don't like being treated like a dirty rag trying to be sent out to the cleaners in the fastest and cheapest way possible The issue at hand is Orbitz not having any right to charge me $more then agreed upon even if it is temporaryDoing so but me in overdraftUnlike you I don't make 100k a year so my account isn't full with money going into overdraft puts me in a position where I get fined from the bank ( it's a very fun feeling) go explain to the bank it's only 3-businessdays It'seems like me stealing money from a bank after 3-business days bringing it back and telling themoooo I was just checking what 5K cash felt like in my hands now let me give it backJust like I have no right with ought permission to take money from anyour person or business with ought any agreement or permission before handOrbitz shall not be qualified to do so eitherI agreed to be charged time charge of $not different charges on different days for $any way you turn it or twist it its breech of contract and theft even if it was money that was pending then put back if I didn't known or agree to it and it doesn't say anything about it on my recipts or terms and conditions on Orbitz contracts then you cannot do itAgain And your fake Orbitz main office website that you have you should fix it doesn't look good and as I have been doing my homework there are alot of people that are complaining about the same issue being stuck at airports because of overcharging and stuck in rental car locations I'm sure they will help meach she'd some light on this issue Being offered 75$ 100$ 25$ time after time just shows me how a company like Orbitz just likes to step on the little guy on the person who works hard and all he wants is to treat his wife to a little trip he gets knocked down with no one around to care.Again if you want somthing resolved you either do it face to face or over the phone not through emailsThank you for your timeI hope you have a successful week [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because the issue is still unresolvedMs [redacted] Thanks for the update Sincerely, David [redacted]

Dear Mr [redacted] , Thank you for your follresponse, and we appreciate the opportunity to address your continued concerns Please know that your concerns and your reservation have been thoroughly review, and given every consideration We do show the calls generated to our Service Center on February 5th & 6th ; however, we are not showing any calls were generated initiated to our office on February 4th Mr [redacted] , as a travel agency, Orbitz does not hold the funds for the tickets reserved The free cancellation period is a strict hour cancellation policy, and once that time period has passed, the airline imposed fare rules are in place We regret your continued disappointment in our services, but we are unable to grant your refund request Thank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations Tell us why here

RevDex.com: my email that was used was [redacted] @gmail.com the booking number is: [redacted] but I have rebooked as of march 21, 2016 I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]