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Address: 5455 N Federal Hwy STE O, Boca Raton, Florida, United States, 33487-4994
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August 12, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service
Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you did not stay the last night at the Park Ridge MarriottYou were unable to get a refund from Orbitz, so you filed a dispute with your credit cardI appreciate the opportunity to review and respond to you.During the booking process, we do advise the following: Cancellation: Hotel policies: If you cancel or change your reservation after 4:PM local hotel time on 9/26/15, the hotel will charge you for the total cost of your reservationHowever, I do show we did contact the hotel and request a refund for the second nightUnfortunately, our request was denied, and Orbitz was charged in full for your hotel stayIf the hotel will not refund your money to Orbitz; we are unable to refund youWe show this was a valid charge, so if you have further questions; you will need to contact our Dispute Department directly at 1-866-673-They will need to speak with you regarding this issue so that they can respond to your credit card company [redacted] thank you for allowing me to address your concerns Sincerely, Jeanna [redacted] Orbitz Customer RelationsChicago, IL
November 16, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding the customer service issues Our records show, on October 29, 2017, Mr [redacted] self-booked an Orbitz.com hotel reservation via booking number [redacted] with chedate of October 29, in the amount of $We understand from Mr [redacted] ’s complaint, due to wrong information provided by customer service the reservation was not accepted by the hotel and is requesting a full refund Upon researching the Mr [redacted] ’s complaint, we can confirm no customer service contact documentation was found on the customer’s account related to the hotel reservation Further research shows, via the actual booking path taken by at the time of booking, Mr [redacted] was provided the hotel’s chetime as 3:00pmWe can also confirm, the reservation was booked as non-refundable and no early chewas available Orbitz’s acts only as a third party intermediary for hotels and must abide by the cancelation policies set by each vendorBased on the information provided above, we are unable to honor Mr [redacted] ’s refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because: Yes, I still believe orbitz should have alerted me about the "transit visa" requirement for CanadaI had two months in advance and I had plenty of time to get that "transit visa", had I had any clue about itSince I paid orbitz to book my ticket, I consider them as my travel agent and am not suppsed to go to any other website to find out about the visa requirements of the countryTo me, orbitz is my one stop shopping website and I should get information from them (bold and clear, and not ambiguous information in fine prints)Orbitz was supposed to alert me about the "transit visa" requirements for the country (Canada, in this case) as soon as I entered my country of passportIt's no different and other websites (like "yatra.com", to name one) do it whenever country of passport is entered at their siteOrbitz has tendency to dupe customers this way, just to make moneyThis is not hidden and I came to know from airline (i.e [redacted] Canada in my case) officials (at Logan Airport) that orbitz has bad reputation in booking customers without alerting them about the "transit visa" requirements for Canada.Moreover, being in airline booking business for so long I expected orbitz to know everything about the flight and travel requirements for any countryOn June 14th, at the Logan airport in front of [redacted] Canada counter when I was denied boarding, when I call orbitz, they had no clue about any such "transit visa" requirement for Canada and representative kept me on hold for "an hour or so" to confirm this with " [redacted] Canada" if they "really" have any such policy of transit visa for traveling through CanadaIn fact, at first I was told by the same rep that " [redacted] Canada" can't stop me from boardingThen, after hours or so the orbitz rep told me that it's on me and I should have taken care of the [redacted] requirements"Is it some kind of fraud that's going on? 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No value for human emotions at all !Furthermore, I never said that "I would purchase one-way flight" and was never told about the $airline change fee per person by orbitzI was only told that I would get "flight credit", which was of no importance to me at that time because I had already spent hours at airport and all in my mind was to reach India by June 15th 2017, as my brother was very sick and I had to see him at the hospitalThen, I had no other option but to ask orbitz to book another flight for me in some other airlinesThe orbitz then did my fresh booking for around $(which was around $more than earlier flight) for the next day flight (on June 15th 2017) from BostonThe orbitz had no idea what my state of mind at that time was, as my child was devastated and kept on crying, and we (my family and I) were all tired and frustrated spending this long day at airport.It's when I called " [redacted] Canada" to request about my refund for this travel, I came to know that they would charge $re-booking fee as penalty for using the "flight credit" from " [redacted] Canada" and that too by April 16th I fall under "low income group" and don't earn muchDoes it make sense to go for another India trip by April 16th 2018, when I am traveling on June 15th (after rebooking from orbitz) for one month? I was saving for this trip for about years and it really breaks my heart to see this money ("$3328") go down the drain.These "terms of use" are so fine printed and long which I don't believe anybody reads while bookingIt's easy to point to these "terms" and "disclosures" after the factHad I booked my tickets from " [redacted] Canada" I would have got the "clear visa requirements" for travel from their site, but this was not the case for meSince I booked using "orbitz.com" I expect the similar (as airline site has) "transit visa" requirements written clearly while booking at "orbitz.com"This didn't happen in my case (or similar cases which others have come across dealing with orbitz) and I had to bear the brunt of this hopeless situationI want to bring this to everybody's attention through the reputed organization of "Revdex.com" as to what kind of "bad practice" is being followed at "orbitz", which is to attract customers in any possible way "by hiding information" to make money.I would still stand by my request of "full refund", adding the "mental harassment" and "peace of mind" that my family and I lost in dealing with orbitz regarding this whole matter, which was handled very casually by "orbitz".Even though I am financially in a very bad shape and may not get my refund (as it's all blamed on customer while dealing with the big giants like orbitz), I still request "Revdex.com" (through my case) to bring the clear picture of "orbitz" in front of people Sincerely, [redacted] ***
September 26, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request for a hotel reservation Our records reflect on July 29, the customer accessed [redacted] and self-booked itinerary # [redacted] for a stay at the Los Angeles [redacted] Suite Hotel at LAX, Inglewood, CA to check in August 31, and check out September 3, The customer reports that when arriving they felt the hotel had no parking available and they felt the environment outside the hotel was unsafe We show that the customer contacted Orbitz when they were unable to get the hotel to speak with them or answer calls Orbitz contacted the hotel and they had flagged the booking as a no-show and refused any refund However we show that the hotel’s stated terms say a no-show will be billed for the first night of the reservation We regret the inconvenience this matter has caused the customer and while Orbitz Terms of Use, agreed to by customer’s who utilize our website, states that vendors are independent contractors and Orbitz is not liable for their non-performance or misrepresentations As a one-time courtesy Orbitz is refunding the last two nights the hotel should have returned due to their stated terms Technically the customer was past the first day check in time and the hotel was entitled to keep the first night room fees On September 26, Orbitz processed a refund in the amount of $back to the customer’s original form of payment The time it takes for the credit to be available in her account depends upon how quickly her bank processes refunds Typically -business days As an aside, we would like to encourage the customer to make use of the customer review button available on each hotel when researching for possible places to reserve Past customers, who have actually stayed at the property, offer a wealth of insight into what one can expect to find Each customer has their own criteria about what is important to them and this is the best possible way to determine if a property will be a good fit for the customer’s needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Corporate Customer Service
Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Dear [redacted] The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you requested your reservation be changedHowever, when you arrived at the airport; you found the exchange had not been processed, so you had to purchase new ticketsI appreciate the opportunity to review your account, and respond to your concernsOn behalf of Orbitz, I sincerely apologize for the disappointing experience, and the inconvenience this has caused Please know we are currently still reviewing this issueCan you go ahead and provide receipts for the new tickets you purchased? Thanks, [redacted] Orbitz Customer Relations Chicago, IL
Initial Business Response / [redacted] (1000, 5, 2014/06/16) */ Dear Mr [redacted] Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for your disappointing experience It is my understanding you are requesting a refund of $230.00, as you were unaware that the cost to change your ticket would be in addition to what you originally paid In reviewing your booking history, I find that you contacted Orbitz to change your return flight and date, and our agent correctly advised you of the airline change fee of $200.00, our $service fee, plus any fare difference would be collected to make the change I have also monitored the call, and find the agent properly advised you of the cost to change your ticket The agent clearly advised that the old ticket cost of $would be deducted from the new ticket cost of $496.00, and that the difference of $109.00, plus the airline change fee of $200.00, along with our $service fee for a total of $would be collected You then asked would that be the total cost to change, and the agent confirmed the cost to change would be $ Mr.***, I am truly sorry for any misunderstanding you experienced in this regard; however, please know that Orbitz is unable to refund the airline change fee of $or any fare difference As a gesture of goodwill, we have refunded our $service feePlease allow 3-business days for this credit to post to your account on file Mr.***, I am sorry my response could not be more favorableWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations
Dear Ms [redacted] , size="3"> The Revdex.com has shared your recent correspondence pertaining to your request to have the taxes refunded on your airline tickets under Orbitz locator [redacted] I appreciate the opportunity to review your account and respond to your concerns Upon reviewing your reservation, I do show that Orbitz locator [redacted] was reserved via our online service on March 22, for the travel dates of June 24, through July 7, on [redacted] Atlantic Airlines Due to a medical emergency, I do see the booking was canceled on May 29, As travel insurance was not reserved and the tickets being nonrefundable, the booking was properly canceled for future useHowever, once the medical documentation was received, a refund exception was forwarded to [redacted] Atlantic On June 25, 2015, we did receive a response from [redacted] Atlantic denying the refund request We forwarded the request to [redacted] Atlantic a second time on your behalf; however, another denial letter was received on August 7, On August 11, 2015, we responded to your email, and advised [redacted] Atlantic had denied your refund request In the notification, it was explained that the remaining nonrefundable ticket value could be used for future travel, or you could request a refund of the taxes The approximate tax refund would be $out of the $ticket reserved for each travelerThe traveler would have to choose whether to utilize the ticket value for future use with the applicable penalty fees, or accept the refund of the taxes On October 10, 2015, we did receive a response from Mr [redacted] Mr [redacted] was asking what the remaining ticket value would be, and if there would be any rebooking or additional fees when utilizing the ticket We responded to your questions on October 13, that it would be necessary to contact us directly, and our phone number was provided Ms [redacted] , unfortunately, we do not show that we were contacted any further until April 29, 2016, and the ticket had already expired A refund of the taxes was not processed previously as we were not advised of the decision you had made regarding your tickets We would not process the refund without the customers’ permission Airline tickets only have a one-year validity, and since your tickets were issued on March 22, 2015, we no longer have access to the ticketAs we no longer have the ability to process a refund of the taxes, we have forwarded your request to [redacted] Atlantic directly Unfortunately, due to the age of the booking, we cannot guarantee that your request will be granted Ms [redacted] , we certainly regret your disappointment in our services, but our records show that there were questions on possibly utilizing your tickets for future travel, and that a refund request of the taxes was not previously received As soon as we receive a response from [redacted] Atlantic, we will promptly update you Thank you, [redacted] Orbitz Customer Relations