Orbitz

My wife and I booked a round trip flight from Charlotte to Dublin on Nov to depart on Nov The Orbitz site let us select seats at the time we purchased tickets but I learned today that it meant nothing Turns out that none of our seats had been confirmed so now we'll be lucky to get a seat on standbyWe had to call [redacted] and [redacted] to try and get seats only to be told that we had to wait until we were at the airport to get themI spoke to Orbitz customer service and they were useless This was my first and last time booking travel with OrbitzI have never had this happen with any other site DO NOT USE ORBITZ FOR TRAVEL

November 19, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] regarding the service refund request Our records show on October 19, 2016, Ms [redacted] self-booked an Orbitz.com shuttle reservation via booking number [redacted] in the amount of $We understand from Ms [redacted] complaint, the transport service was not provided by the vendor and is requesting a refund Upon researching the customer’s complaint, we can confirm on November 15, 2016, when Ms [redacted] brought this matter to our attention via email correspondence, a refund in the amount of $was processed back to the original form of payment Orbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she encountered in resolving this matterAs refund has been given to the customer and the issue has been resolved to Ms [redacted] desired outcome, Orbitz considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel Anderson Tier Customer Service

Dear Ms [redacted] , Roman","serif The Revdex.com has shared your recent correspondence pertaining to the issues you encountered with your [redacted] Airlines flight, and your refund requests On behalf of Orbitz, I apologize for your disappointing experience, and I appreciate the opportunity to review your account and respond to your concerns Upon receiving your correspondence, we have verified this issue was resolved on March 1, One refund in the amount of $and a second refund in the amount of $was processed back to the original form of paymentThe time it takes to post the refund to their account depends on how quickly your credit card company processes refunds, which is generally within 3-business daysWe thank you for allowing us the opportunity to address the issues brought to our attention We do appreciate your business, and hope that we have a future opportunity to serve you in the futureSincerely, [redacted] Orbitz Customer Relations Tell us why here

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding when you canceled the flight to Mumbai, Orbitz booking number [redacted] , you were advised you would receive a full refund for both tickets; however, you only received a refund for your wife’s ticket You are requesting a refund for the other ticket in the amount of $I appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Upon further research, we have confirmed on January 30, 2016, you contacted Orbitz to cancel the flight reservationsAt that time the assisting representative cancelled the flight reservations and submitted a refund request to [redacted] Air for only one of the ticketsThis is why you only received a refund in the amount of $for your wife’s ticket Please know as the representative only requested the refund for one ticket, Orbitz has processed a refund for your son’s ticketThe refund amount of $will be processed by [redacted] Air, and the remaining refund amount of $has been processed by Orbitz, for a total of $ Furthermore, as a gesture of sincerity for your disappointing experience we have added a $Electronic Travel Coupon to your Orbitz accountThis is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package The coupon will appear in the booking path for your next qualified reservation, and it is valid until December 31, We appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

June 24, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a recent flight reservation.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:Just another example of the ridiculousness of this company and the fact that the left hand doesn't know what the right hand is doingA cruise promotion? I've never said anything about any cruise promotionThis is about their website reservation system not allowing me to put my correct name on my airline tickets as required by both the airlines and the Department of Homeland SecurityAnd their own website says that reservations can be cancelled at no financial penalty within hours of making the reservationI called within the minutes of making the reservation to get the information corrected and all they had to do was cancel the existing reservation and then create a new one with the correct nameBut the person I talked to refused to do anything about the problemThis was not only awful service but it violated their own Terms of Service as published on their websiteMaybe it's time I filed a complaint with the Federal Trade Commission for advertising Sincerely, [redacted]

June 27, Revdex.com Chicago, Illinois Complaint Department Re: Orbitz.com Case # [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz.com is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refundOn June 24, 2017, we received receipt of the Revdex.com complaint Our records reflect on March 28, 2017, the customer self-booked a package reservationTravel was on Delta Airlines, departing June 13, 2017, from New York to San Juan, Puerto Rico; and returning on June 18, 2017, from San Juan, Puerto Rico to New YorkThe package includes a hotel stay at the Wyndham Garden Palmas Del Mar with two rooms, via itinerary number [redacted] The customer is stating that they booked the all-inclusive room type for both rooms; however once at the hotel the customer did not receive the room type Upon further researching this matter, we can confirm on June 13, 2017, the customer contacted Orbitz.com advising that the room types were not all-inclusiveThe customer advised that the hotel would allow the customer to be upgraded for the all-inclusive; however the hotel would impose a fee of $per personOrbitz.com advised the customer that the room type that was selected was the traditional room with one king bed for each room Orbitz.com advised the customer that the information was provided to the customer at the time of the booking and that the emailed confirmation that was sent did provide this information as well Orbitz.com does not offer the all-inclusive room type to be booked on our site; this room type can only be booked directly with the hotel Furthermore, when finalizing the reservation on Orbitz, the customer agreed to Orbitz’s Terms of UseThe Orbitz Terms of Use explicitly state as follows: The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Orbitz CompaniesOrbitz Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefromOrbitz Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority In no event shall the Orbitz Companies, the Orbitz Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Orbitz Companies, the Orbitz Partners and/or their respective suppliers have been advised of the possibility of such damages Based on the above, Orbitz.com is unable to honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, [redacted] Corporate Customer Service

Complaint: [redacted] I am rejecting this response because: we purchased tickets in FebruaryFour months laterThis isn't "working your hardest to rectify it"I have spent countless hours on the phone with orbitz, ***, [redacted] AustraliaAll unnecessarilyI will never book through this company againNOWMy husband and my nine year old child and I cannot even SIT TOGETHER because orbitz dropped the ball and took four months to rectify the situationAdditionally we paid more for a flight with only one layover because we have a small childThen, unfairly we were just reaccomodated to a flight where we have two layovers and cannot even SIT TOGETHER? WHAT is the point of using a third party to purchase tickets in advance if they don't even do their jobUnacceptable Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

December 16, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a Best Price Guarantee requestWe understand from the customer complaint that they are requesting their Best Price Guarantee request to be honored.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Ms [redacted] , The Revdex.com has shared your recent correspondence pertaining to your refund I appreciate this opportunity to respond to your concernsPer my previous email sent to the Revdex.com on February 12, Orbitz has refunded the airline's cancel fee in the amount of $to your account ending in *** Furthermore, I advised should you want the $future travel voucher surrendered to please advise me However, I did not receive a response from you to surrender the voucher I apologize for any confusion this may have caused Today, per your request, I have surrendered the voucher in the amount of $to your account ending in *** Please allow to business days for the refund to appear on your account Thank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

May 21, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] complaint she is requesting a refund of his flight reservation.Our records indicate that on January 23, the customer self-booked a round-trip flight reservation for one travelerThe customers flights were operated by [redacted] departing from San Juan to Frankfurt on April 29, and returning on July 22, 2017.From time to time and for a variety of reasons, airlines issue schedule changesWe understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] Airlines was the operating carrier and merchant of record for the customers departure flights (the entity that received the funds and the company that charged the credit card) on this itineraryOrbitz has no control over when, or how often, airline initiated schedule changes occurOrbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.We do not set any fare rules, and we do not maintain any flight schedules or make any changes theretoUpon completing your booking on our website, you agreed to our Terms of Use, which expressly provide:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of OrbitzOrbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromOrbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.Based on the above, we cannot offer any compensation in this matterWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

The statements made by orbits in response to my complaint are absolutely falseIn addition to the fifth of April there were several other calls that were made of which I have all calls recordedI also have direct contact and recorded call with [redacted] Airlines in regards to how orbits could have helped the customer by allowing the first leg of the flight to be that of Charlotte Complaint: [redacted] I am rejecting this response because:It is it is absolutely in regards to the statements being made of assistance at any point in time in particular in regards to the escalation department on the 5th of AprilAs I have stated I have every call that has been made and received with Orbitz including the call from this escalation Department of whom never stated anything of the sortI also have recorded calls with the airline of whom stated they would be happy to allow the first leg of the flight be the Charlotte flight if orbits would update on their endAgain I have all calls recorded including those not mentioned by OrbitzThe representative that I even spoke to stated that she had spoke with Delta Airlines despite the fact that I am flying [redacted] AirlinesAt this point my wife and I are being forced to drive to North Carolinaon the 5th of May as my family is located outside of CharlotteWe then we'll be having to rent a car to drive back to Richmond to the airport only to fly back down to Charlotte for my parents to pick us up at the airport for our o'clock flight to JamaicaIn regards to the return flight the [redacted] Airlines representative while doing all he could to help informed us that as we have to go through customs in Charlotte we will be able to take our bags and not have to board the connecting flight from Charlotte to Virginia as my vehicle will already be in Charlotte at my parents from having to drive from Richmond to their home on the 5th of May as previously statedAmongst other matters I do not understand why a company would offer insurance or protection plan for a flight and hotel package that are non-refundableIt is absolutely absurdPeople work very hard for vacations and this is the worst experience I have ever had in regards to any matterIf orbits was so cognitive as to the matters I do not understand why I am not even being addressed as Doctor but rather MisterThat is just a moot pointMy wife and I will enjoy this trip but I will ensure that all calls will be posted in reviews on every possible review site and social media to ensure they do not have the same nightmare of an experience that I have had Sincerely, [redacted] M [redacted] , PhD [redacted]

Dear ***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you are requesting a refund for your reservation at the [redacted] Express & Suites [redacted] as you did not stay at the property due to your disappointment with the service you received when contacting OrbitzI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused youOur aim is to meet or exceed customer expectations, and I regret that in this case, we fell short of our goal Please know that we do regret your disappointment; however, we have contacted the property on and they have advised they will not authorize a refund for this reservationUnfortunately, as Orbitz has been charged in full for your bookings, and we are unable to offer a refund Nevertheless, we do value you as a customer and as a gesture of sincerity for your disappointing experience we have added $in Orbucks to your accountThey are valid until February 16, and are available to be used towards your next qualifying prepaid hotel booking ***, we appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

June 10, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] J [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Mr [redacted] ’s complaint he is requesting a refund of the hotel reservationOur records indicate on April 4, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] LA [redacted] , checking in on April 6, 2016, and checking out on April 7, 2016.We were able to confirm that Mr [redacted] called customer service on April 4, to request his one night hotel reservation be canceled with a full refund due to the distance of the hotelOrbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.” Due to this the agent was unable to cancel the reservation with a full refund.As an effort to advocate on Mr [redacted] ’s behalf we contacted the [redacted] LA [redacted] and was advised that the customer canceled the reservation with the property directlyFurthermore, the customer booked the reservation at a non-refundable rate therefore the hotel will not authorize a refund of the reservation.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Mr [redacted] ’s concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Mr [redacted] with the necessary information related to your hotel purchase before our system asked him to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Orbitz is actively engaging in advertising of their pricesAfter you have submitted your payment information their website produces a popup that informs you the price has just changedThe naive shopper may think this is because prices just changed while you were entering your infoNot the case at allRepeated experiments on different days, browsers, devices, etc, all produce the same resultOrbitz (and parent company, [redacted] ) is actively engaging in Deceptive Price Advertising to pull in shoppersOnce the shopper realizes it's a better deal they enter all their information, including payment information, and hit submitThen Orbitz (and [redacted] ) tell them "We hate it when this happensThe price of your trip has changed from $to $1,Rates can change frequentlyBook now to lock in this price."

Dear Ms [redacted] The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzIt is my understanding you wish to make a change to your Orbitz confirmation number PBORB-842-940- I appreciate the opportunity to review your account and respond to you.As I have previously advised you via our email exchange, I found that you booked your flight and chose the return on November We certainly understand that mistakes can be made especially on the websiteHowever, we show the flights that were confirmed are the flights that were requested at the time of booking As an agency, Orbitz is required to follow the airline’s change fee policy.Furthermore, I found that you contacted American Airlines to make changes to your booking Orbitz no longer had control over your booking Any further changes or requests would need to be directed with American AirlinesAs we no longer have access to the new tickets issued, your “My Trips” may not update properly You would need to contact American Airlines for any further changes or concerns regarding your flights Ms [redacted] we know this is not the answer you had hoped for, and we apologize for any inconvenience this may have caused We appreciate your business, and we hope you will provide us with a future opportunity to serve you in the future with your travel needs.Sincerely, Luisa [redacted] Orbitz Customer RelationsChicago, IL

Dear Ms [redacted] , Thank you once again for your continued correspondence and persistence In my previous response I explained that your reservation was canceled after the courtesy cancellation time period had elapsed; therefore, Orbitz is unable to offer you a refund for the reservation We have given this matter every consideration and at the same time, provided you detailed responses regarding it We regret your on-going unhappiness with our service As we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue Your continued interest in Orbitz is appreciated Sincerely, [redacted] Orbitz Customer RelationsChicago, IL

April 30, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding an airline refund request Our records reflect on May 4, the customer accessed Orbitz.com and self-booked package Itinerary # [redacted] for a flight departing from Colorado Springs, CO on August 14, to Fort Leonard Wood, MO., a stay at the [redacted] Hilton in San Juan PRI September 14, to September 16, 2018, and a Vacation Waiver plan The flight terms stated: A non-refundable administration fee will be applied for changes and cancellations of bookingsCustomers will be informed of the administration fee by their Customer Support Centre Agent at the time of their call The terms of the vacation waiver, with regard to cancellation and changes are: Vacation Waiver If you purchase a Vacation Wavier, you may change or cancel your Trip for any reason one time prior to the Scheduled Start Time, and we will: •Process that change or cancellation on your behalf with the applicable travel providers (airline, hotel, rental car company, destination activity provider, etc.); •Waive our own change or cancellation fees (if any); •Return any amounts refunded by the travel provider(s) to you; •Refund any amounts withheld by the travel provider as a change or cancel fee; •Apply any travel credits awarded by a travel provider to your account with that travel provider (subject to provider’s redemption policies and restrictions); and •When you redeem these travel credits, we’ll reimburse you for any change or cancellation fees you are charged by a travel provider at the time of redemption You are responsible for any increase in the cost of your Trip as a result of any change or cancellation Redeem and refund instructions To redeem travel credits you've received in connection with the Vacation Waiver, you must contact Customer ServiceYou'll also receive a refund for any change or cancellation fees imposed by the travel provider when you redeem your creditsThis refund will be paid to the form of payment used to pay the initial fees How do I get a refund for my flight? First, contact Customer Service to change or cancel your flightThe airline will refund your flight in the form of travel credits with that airlineYou may then use those credits to purchase a new ticket on that airlineWhen you redeem those travel credits through Customer Service the airline will apply a change or cancellation fee in accordance with its redemption policy We will refund you an amount equal to the change or cancellation fee charged by the airline at the time of redemptionYou will then be charged the full price of a new ticket on that airline, less the amount of any travel credits remaining in your account Note that the full price of the new ticket may be greater than the price of your original flight The hotel portion of the itinerary was cancelled and refunded on September 12, in the amount of $back to the customer’s original form of payment While the flight is non-refundable, as the customer has the Vacation Waiver, she will need to contact our Customer Service by calling [redacted] and advise the agent she wishes to make changes to her flight utilizing her Vacation Waiver If the agent she speaks with is having any difficulty, she may ask to be transferred to a management level representative to receive assistance Any change fees to rebook the flight can be refunded, after booking the new flight, under the Vacation Waiver Any increased cost of the new flight will be the customer’s responsibility We are not able to agree to a refund of her original flight and the Vacation Waiver plan We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Corporate Customer Service

Revdex.com Complaint Department - Orbitz Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service