Orbitz

I was attending a weekend conference out of town and had a client request my presence on Monday which required that I stay the night there Sunday I booked a hotel on Orbitz for Sunday as they had a reasonable price but Orbitz defaulted to the following Sunday and I did not notice until checkout that the reservation was a week later than I wanted I called their customer service to move the reservation up a week and got someone on the phone but was put on hold while I looked up my confirmation number on my phone (the only way to access it at the time) while still on the call which took no more than 30-seconds Instead of waiting for me to get the number, the rep hung up on me I called the hotel and they were more than willing to reschedule but since I booked through Orbitz their hands were tied I called Orbitz back twice more but never was able to get anyone on the line this time Sunday came and I booked a room somewhere else through another company as I was sick of dealing with it and getting nowhere and they were closed after my conference concluded When I returned home I called again and went through the cancellation process through their automated system, but Orbitz kept all of my money even though I never used the reservation I called customer support and they said they could not do anything about it So I wasted $for nothing because their customer service representatives don't have the patience to wait while I look up a confirmation number, or even answer subsequent calls so I could reschedule my room Even more frustrating is that I had to pay for another hotel at nearly the same rate since I was not able to reschedule my original booking What should have been rescheduling a $room turned into a $one night stay and a waste of money Not only do I not recommend this company, I feel their practices are unethical and dishonest I will never use this company's services again and recommend you do not either Whatever savings they offer are far outweighed by their lack of customer service and terrible policies

Dear [redacted] , Thank you for the follresponseAgain, I do apologize for your continued disservice with OrbitzWe certainly empathize with the inconveniences you encounteredHowever, we feel that Orbitz disclosed all correct pertinent travel information regarding your itinerary at the time of booking As Orbitz is a US based company; all the fares on our website are in USD unless otherwise notedThe reservation was canceled and refunded, minus the refund penaltyAs the funds for the tickets are with WestJet and not Orbitz; we are unable to honor your request to have the refund penalty refunded [redacted] , thank you again for allowing me to review this with youSincerely, [redacted] Orbitz Customer Relations Chicago, IL

April 14, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Edward [redacted] (Revdex.com case number [redacted] ) regarding a car reservationWe understand from Mr [redacted] complaint he requesting a refund of the insurance purchased for a recently unused car reservationOn April 14, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate on January 31, the customer self-booked a car reservation with OrbitzThe customer reserved a [redacted] or similar with [redacted] The car is due to be picked up on March 19, 2016, in Cancun and returned to the same location on March 25, The customer also purchased “Car collision damage protection”.We can confirm that on March 31, the customer emailed our customer service requesting a refund of the car insurance since the car reservation was never utilizedDue to security purposes Orbitz is unable to process refunds requested via email.As an effort to advocate on the customers behalf we contacted [redacted] on April 14, [redacted] advised us that on March 19, Mr [redacted] was unable to utilize the car reservationDue to this we are able to refund the unutilized “Car collision damage protection”As of April 14, a refund of $was processes to the customers original form of paymentThe time it takes the refund to post to the customer’s account depends on the time it takes the Mr [redacted] credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

August 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a Best Price Guarantee for a flight reservationWe understand from Mr [redacted] complaint he is requesting a refund due to locating a lower price within hours of booking her reservation.Our records reflect on August 4, the customer self-booked round trip flight for two passengers on Orbitz.comThe customers flights were operated by ***Asia, departing from Ho Chi Minh City to Bangkok on April 9, and returning on April 12, This flight reservation totaled $441.25.On August 4, the customer submitted a Best Price Guarantee claim for a slight totaling $The same day the customers claim was denied due to not specifying the cabin classAfter further reviewing the customers Best Price Guarantee submission and the Best Price Guarantee terms and conditionsWe have to deny the customers claims due to the customers screenshot not including the cabin classPlease review the Best Price Guarantee terms and conditions and link below:https://www.orbitz.com/p/info-other/guaranteesMust be "Apples to Apples" ComparisonThe Best Price Guarantee is available only for exact itinerary matchesFor example, the specific ***line and cabin class (First, Business, Premium Economy or Coach/Economy), hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Orbitz.com.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: After I received your previous answer from April th, I called ORBITZ on April 15th I spoke to [redacted] at 4:p.m and after hrsOn the phone, they did not know anything about the ORBITZ CASE # O- [redacted] [redacted] told me that there is no file about this number, and I needed to call again to Revdex.com, because they have no idea about the case number; and after that, I requested to speak to a supervisorAftermin., another woman (whose name is ***) answered the line and she told me to call [redacted] ; I replied that I had received an Email from Revdex.com saying that the problem was solved, and that the only thing that I needed to do was to call and re-book my flightNevertheless, she kept saying that it was me who had to call [redacted] Besides, she sent me an E-mail (which I added) of what I had to doAs I said before, ORBITZ is just disregarding the importance of this problem, and they do not really want to deal with this situation seriouslyIn conclusion, after another 4-hour long distance call, I am back where I startedPlease help me move on to the next stepThis is so frustrating! I really do not want ORBITZ to take advantage of me Sincerely, [redacted]

Orbitz offers some great deals but can't deliver on what they offer I wasted hours trying to book a flight that after entering everything it states that it cannot complete the booking, try again later After trying again later and entering all the information again, same result So I called Orbitz, after being on hold for several minutes they could see what the flights I was trying to book and the Orbitz representative was very kind and helpful and said let me book those flights for you After I repeated all the information again and she entered it, she got the same result She then offered me the flights at a higher price, I said OK She had to obtain and enter all the information again (multiple flights and multiple passengers) Same result, could not complete the purchase She offered other flights at a much higher price I asked how Orbitz can offer flights that they can't deliver I understand that prices can change but times during one call? She tranferred me to a manager After being on hold for several minutes, Orbitz hung up on me I recommend that you don't waste your time, book directly with the airlines

Dear [redacted] , The Better Business Bureau has shared your recent correspondence pertaining to your schedule change for your Orbitz confirmation number [redacted] I appreciate the opportunity to review your account and respond to your concernsIt is my understanding, there was a schedule change on your flight on [redacted] Airways, and you were not notified by Orbitz, which caused you to cancel your flight, because there no other flight options for next four days I have checked your reservation history and do see an airline schedule change in your itinerary historyIt is recommended that all customers reconfirm their flights with the airlines hours prior to departure for any last minute changes they may have We certainly regret that your “My Trips” did not properly update, and that the email notification advising of the change in schedule was not received Although the schedule change is viewable in your itinerary history, your reservation did not fall into the proper queue for attention At this time, we are unsure how this unfortunate situation occurred Also I found that your airline tickets, hotel and car reservations have been refunded to your account on file Nevertheless, we apologize again for any inconvenience this has caused, and as a gesture of our sincerity, I have placed loyalty point into your account These are available for you to use immediately toward a prepaid qualifying hotel booking [redacted] , thank you for bringing this issue to our attentionOrbitz values your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

April 8, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is unhappy with the customer service received while attempting to utilize his airline creditOn April 8, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate that on March 1, 2016, the customer self-booked a one way flight reservation on OrbitzThe flight reservation was operated by [redacted] , with flights departing from Ontario to British Columbia on April 1, 2016.As an effort to advocate on your behalf we contacted [redacted] They explained that Mr [redacted] is able to call them directly to utilize his credit for the canceled flight reservationThey also advised that the customer will be charged a $change penalty fee when utuluzing the creditFor Mr [redacted] to be able to utilize the credit he must call and provide ticket number [redacted] As of March 22, the customer called Orbitz to cancel his flight reservationWe are able to able to verify that the customer has contacted Orbitz multiple times attempting to utilize his credit for a new flightWe are able to confirm that when Mr [redacted] canceled his flight he was told that he would be charged a $fee along with any difference in air fareDue to a system issue the agents were unable to utilize the credit towards a new flightSince Mr [redacted] was provided incorrect information by our agents in regards to the change penalty fee, if the customer chooses to call Orbitz to book his new flight reservation with his remaining credit we will honor the change penalty fee as being $To assist the Orbitz agent that is booking your flight reservation please provide case number We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Dear [redacted] , The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you were upset the Best Price Guarantee for your stay at the [redacted] Beach Hotel was deniedI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I apologize for any frustration this has caused you Upon further research, we do show on February 13, 2016, you did submit a request for price matching through our Best Price Guarantee program; however, your request was denied due to the type of room used in the comparison being different After reviewing your claim we agree that the room types, while having a different title, are in fact the same room types; therefore, we will honor your request for the Best Price Guarantee refund and Orbucks addition Once you have completed your travel please contact Orbitz and provide your case # S- [redacted] and ask the agent to add your $in Orbucks and refund of $for your claim on itinerary # [redacted] Travel does have to be completed and the Itinerary fully utilized before these can be awarded [redacted] , we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL / [redacted] Style Definitions */

Initial Business Response / [redacted] (1000, 5, 2014/02/25) */ Dear Mr***: Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for this disappointing experience It is my understanding you are having trouble in using your canceled ticket credit when contacting Orbitz In reviewing your booking history, I find that upon speaking with a supervisor on February 20th, she searched dates and for the flights you requested, however, due to the cost to make the change, you declined to process the ticket at that time Please know that per the airline ticket fare rules, the new ticket base fare must be equal to or higher in base fare than the original ticketThe fare cannot be lower The airline mandated change fee of $150.00, plus any fare difference, along with our $service fee will be collected at the time of booking Ms***, if you would like to process the ticket change per the airline ticket fare rules, please contact our Customer Care Team at XXX-XXX-XXXX for assistance Please know that we are mandated to exchange tickets in accordance with the airline ticket fare rules Mr***, I hope this information is helpfulWe appreciate your business and hope for a future opportunity to service your travel needs Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (4200, 11, 2014/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to hear this audioNo where in the audio will you hear that I was told that the ticket price for rebooking must be equal to or greater than the original ticket priceAlso, I never said that the agent said I would only have to pay for rebooking, rather that was what I would have left for a ticket after fees are taken outAgain, if the ticket price must be equal to or greater than the original ticket, why did they tell me a price lower than the original ticket priceThey should have told me that the fees must be added to the top of the original ticket priceYou dropped the ball on telling me that the ticket must be of equal or greater value and that the fees must be applied above the original ticket priceAgain, your company failed to proper inform me of what all the requirements would be to rebook when I canceled, which makes it your fault Final Business Response / [redacted] (4000, 13, 2014/03/05) */ Dear Mr***: Thank you once again for your continued correspondence and persistence Please know that airline ticket fare rules were supplied to you on the date of booking Our agent advised the airline change fee, plus any fare difference would be collected Please know that we are unable to allow you to hear the call as this information is proprietary We have given this matter every consideration and at the same time, provided you detailed responses regarding itWe regret your on-going unhappiness with our service As we have evidently reached an impasse, I must advise that there is nothing further we can do in this matterHowever, if you contact Customer Service we can reissue your ticket within the ticket airline fare rules Regards, [redacted]

May 4, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] ’s complaint she is requesting a refund for a flight reservationOn May 4, 2016, we attempted to contact Ms [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Upon further research, we are unable to locate an Orbitz.com account related to Ms [redacted] complaintWe respectfully request that the customer provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] ’s concernsIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

February 25, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding the customer service issue and refund request Our records show on October 19, 2016, Ms [redacted] self-booked an Orbitz.com flight reservation with [redacted] Airways via booking number [redacted] in the amount of $1,We understand from Ms [redacted] ’s complaint, due to poor service provided by the airline, her return flight was missed which caused an unexpected expense and is requesting compensation Upon researching the customer’s complaint, we can confirm on January 7, 2017, when Ms [redacted] brought this matter to our attention, Orbitz contacted [redacted] Airways at the airport counter as was advised they were going to provide assistance to Ms [redacted] with the missed flight since there was an error on their part Orbitz’s acts only as a third party intermediary for airlines, hotels and cruises and must abide by the terms and conditions set by that particular vendorBased on the information provided above, we are unable to honor Ms [redacted] request for compensation We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Dear [redacted] , The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset about the amount you were charged for your packageI appreciate the opportunity to review your account and respond to your concernsOn behalf of Orbitz, I apologize for the disappointing experience and the inconvenience this caused youAfter reviewing your account, I do see your reservation that is confirmed for February 21, Please know you were charged $USD for this packageAny other charges you are seeing are actually soft charges or temporary authorizationsPlease be assured these charges automatically drop off within 3-business days, depending on your bankIf you would like to have the charges removed sooner, please contact our 24/customer service department at [redacted] or 001-[redacted] for English or [redacted] for Spanish, if calling from outside the USSomeone will be glad to contact your bank and request these charged be removedSome banks will honor our request, and other banks will wait for the pending charge to just drop off [redacted] , we certainly regret any inconvenience this has causedAs a gesture of our sincerity, Orbitz has issued you a $USD future travel voucher to use on your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] @Orbitz.comPlease reference case number [redacted] and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until January 29, [redacted] , I hope this better explains why the additional charges are showing on your accountWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, [redacted] Orbitz Customer Relations Chicago, IL

June 25, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] We regret to hear that the customer did not accept our response and/or resolution offered We have further researched Ms [redacted] complaint (Revdex.com case number [redacted] ) regarding foreign transaction conversion fees As previously stated, Orbitz operates only as a third party booking intermediary for travel vendors Pricing is set by the vendors, who are the merchants of record, regardless of what country the purchase was initiated in In the case of Ms [redacted] flights, [redacted] Airlines is a foreign retailer and the company she made the purchase of service from There are generally two types of fees that customers can be charged, when purchasing goods or services from a nRetailer; A Foreign Transaction Fee, when charged, is added to the customer’s transaction by the bank that issues their credit card, for their part in handling the transaction with a foreign business A Currency Conversion Fee, which may be added by the customer’s card payment processor, such as Visa or MasterCard Both of these fees are not part of the initial transaction and Orbitz has no part in placing the charges or any way of determining if the customer’s bank and card processing company charges these fees, as part of their contract with the customer There are banks and issuers that have cards with no foreign transaction fees that customers who travel or shop internationally may wish to look into Ms [redacted] may also want to contact her bank and check into whether they would be willing to drop the fee as a courtesy As these fees are between the customer and the terms of her contract with her bank card issuers, we do not feel Orbitz is responsible for providing compensation in this matter The cost of her actual flight services were correctly charged by the airline and in keeping with the amount of her itinerary We apologize to the customer for the inconvenience this situation has causedThank you for allowing us to address this matter further If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier – Customer Service Expedia, Inc

Hello, hours and still trying to confirm tickets that were suppose to be confirmed yesterday when I called in Went to the airport and they don't have any confirmation Orbitz is blaming the airlines and [redacted] and [redacted] are blaming each other My frustration as you can imagine after hours, was that I called yesterday before the flight to confirm the tickets and they said seats would be assigned at the counter I show up and the have no tickets I was on the call for hours and the gentleman went on break so he transferred me, unfortunately the new person is now putting me on the same hold as before and researching all the same thingsI book business trips with Orbitz, for myself and employees This year we have flights booked so far Not sure [redacted] or [redacted] is any better but worth a shot**SSN [redacted] last ticket number, I took a picture of the phone and call i'm still on for proof

Complaint: [redacted] I am rejecting this response because: It doesn't satisfy the customer and clearly shows no concern for the customerI am demanding some type of compensation for everything I have gone through with your company Sincerely, [redacted] ***

June 7, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a car reservationWe understand from the customers complaint she requesting a refund of [redacted] of the car reservations that was purchased.Our records indicate on February 25, the customer self-booked a car reservation with OrbitzThe customer reserved a [redacted] or similar with [redacted] Car RentalThe car was due to be picked up on April 3, 2016, in Alexandria Louisana and returned to the same location on April 10, Due to a system error this reservation was created five times.Upon further research, we are unable to verify as of February 25, the customer called into customer service and spoke to an agent who was able to cancel and fully refund itinerary [redacted] , [redacted] and [redacted] .We would like to apologize for the inconvenience Ms [redacted] may have experienced, and for any lack of service he received while trying to resolve this issueDespite his recent experience, we do value his businessAs of June 7, Orbitz has fully refunded itinerary’s [redacted] amounting to $The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

November 18, 2016Revdex.comComplaint Department – Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting a refund of his canceled flight reservations.Our records indicate that on May 7, the customer self-booked round trip flight for two passengers on Orbitz.comThe customers flights were operated by [redacted] Airways, departing from New York, NY to Punta Cana on February 18, and returning on February 25, 2017.From time to time and for a variety of reasons, airlines issue schedule changesWe understand that these changes can be inconvenient, time consuming and not customer friendlyHowever, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAmerican Airlines and United Airlines were the operating carriers and merchants of record for the customers flights (the entity that received the funds and the companies that charge the credit card) on this itineraryOrbitz has no control over when, or how often, airline initiated schedule changes occurOrbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.We are able to confirm that this matter was resolved on September 2, [redacted] Airways processed a full refund of the flight reservationThe amount of time it takes the customer to receive the refund depends on the airlines and the customers banking institutionThe airlines also provided the bank reference number [redacted] We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

July 11, Revdex.com Complaint Department – Orbitz Re: Orbitz Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear that Mr [redacted] did not accept our response and/or resolution offered Orbitz reviewed Mr [redacted] online booking session on July 5, The online booking session did display the fare rules associated with the booking prior to Mr [redacted] completion of the booking, which stated: Tickets are non-refundable and non-transferable A fee of $per ticket is charged for itinerary changes Name changes are not allowed Mr [redacted] will retain a flight credit of $per passenger for a total of $on [redacted] Airlines for one year from the original ticket issue dateAt the time the customer rebooks their reservations, an airline incurred change fee of $per ticket, plus any increase in airfare will be collected The actual cost of the airline ticket was charged by the carrier directly, in this case [redacted] AirlinesPlease note that Orbitz serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines, and as such we must abide by and enforce the terms and conditions set forth by the suppliers with which we work Orbitz makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide your selection details on several pages for your review including the final payment screenWhen acting as their own travel agent it is each customer’s responsibility to review the details of their itinerary prior to finalizing any reservation Given the above, we are unable to offer the customer any additional compensation Thank you for allowing us to address this matter further As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service

August 2, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case # [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Seamus [redacted] (Revdex.com case number [redacted] regarding a flight reservationWe understand from Mr [redacted] complaint he is requesting a refund for a canceled flight Upon further research, we are unable to locate an Orbitz.com itinerary related to Mr [redacted] complaintWe respectfully request that Mr [redacted] provide us with an email address used to book the reservation and the itinerary numberIf he is unable to provide the requested information we request Mr [redacted] submit a copy of the credit card statement documenting the charge sustained for the flight ticketsWe ask he omit any personal information from the document, for security purposesThe requested information will enable us to appropriately address the customers concerns regarding a refundThe customer may submit the information through the complaint submission on the Revdex.com.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service