Orbitz

October 22, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] We regret to hear that the customer did not accept our response and/or resolution offered We have further researched Mr [redacted] complaint (Revdex.com case number [redacted] regarding a cruise promotion not received, and after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Mr [redacted] request of a refund As previously stated, Orbitz is not allowed to provide assistance with flights purchased through low-cost carriers, who utilize our site for booking purposes Spirit requires that customer’s interact directly with their agents for any issues Our previous response gave the following information on how Spirit requires customers request assistance: · The customer must interact with Spirit for a refund or credit request Spirit Airlines complaint process can be accessed at https://customersupport.spirit.com/hc/en-us/requests/new and the customer can fill out a form asking for compensation for the cancelled flight Spirit will review the complaint and contact the customer With regards to the customer’s question about booking a “package” that include more than one travel service bundled together; each vendor is an independent contractor and they still retain control of their portion of the reservation Each vendor sets their terms independent of the others When servicing a package itinerary Orbitz must abide by the terms and directions of each vendor, when assisting the customer If a flight is cancelled, the terms of the hotel or car rental, etc would still be the same as when booked We apologize to the customer for the inconvenience this situation has causedThank you for allowing us to address this matter further If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier – Customer Service Orbitz, Inc

Complaint: [redacted] I am rejecting this response because the issue is still unresolved.Ms***Thanks for the update Sincerely, David [redacted]

I booked a round trip to Daytona Beach Florida for For departure on 10/9-10/15/and because of Hurricane Matthew I wanted to cancel On 10/Giving them days noticeI have been trying to cancel on computer to get a refund and all I get a error message of Server is temporarily unable to respondPlease try againI have tried several phone numbers and can't get through [redacted] I am unable to get through to no oneItinerary # **SSN***

Complaint: [redacted] I am rejecting this response because:Orbitz" statement that "refund of an airline ticket cancelled within hours after booking" per our records we can confirm that you were unable to successfully contact Orbitz customer service hours after booking" is absolutely false:As per my original claim to Orbitz, copy ofwich was sent to Revdex.com, I have concrete proof of:- a min call with an Orbitz agent on Sept 13:49pm telling I was to be called back- an incoming call from Orbitz (number [redacted] ***) on Sept14.13pm an min call during which I clearly requested the Orbitz agent to proceed with cancellation of the booking- On September at 16.48pm I received an incoming email from Orbitz telleing me "we are still in the process of contacting [redacted] Airways"This evidence shows Orbitz above statement is simply !Further, as to Orbitz' statement "we provide customers the option to cancel flights online through their Orbitz account" is also untrue:before calling Orbitz to cancel the flight, I intended to cancel the flight online through my account: that was impossible as the system indicated that the flight could not be cancelled "online" and that an Orbitz agent should be contacted.From the above it is obvious that Orbitz failed to timely cancel the flight with the airline; furthermore, the way Orbitz is dealing with my claim is simply unbusinesslike.My claim is serious and I expect a serious attitude from Orbitz ! Sincerely, [redacted] ***

November 29, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Ann Leung (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is requesting a refund due to a recently submitted Best Price Guarantee claim.Our records indicate on November 15, the customer self-booked a hotel reservation for two travelers using Orbitz.comThe customer purchased a one night hotel reservation at [redacted] Kagoshima, checking in on January 15, and checking out on January 16, 2017.Starting on November 15, the customer submitted multiple BPG claimsAfter reviewing the claims we understand that some claims were denied due to the lower rate not be available at the time of validationWe apologize for any inconvenience this lapse in time may have causedWe would also like to apologize for the customer service issues experienced in trying to obtain a price match of the reservationWe would like the customer to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.After further review of the lowest price match submitted by the customer on October 16, we are able to validate the customers claimAs of November 29, Orbitz has submitted a refund of $We request the customer contact our customer service after travel is completed and refer to case number [redacted] to expedite the addition of Orbucks to their account.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: It is not relevant at all for you to keep mentioning that I "should have been at the airport hours early"I did not sign a contract with Orbitz saying that I HAD to arrive to the airport hours early in order to be treated with respect and not be lied to about my flightI planned according to my personal situation and experienceIf I felt I needed more time to make the scheduled 1:20pm flight, I would haveThe taxi was already reserved and we only stayed because once you get to an airport in Mexico you have no way to contact OrbitzI do professional travel planning for [redacted] , so I a am very well versed and trained in time managementFuthermore, I did take the Orbtiz representatives advice and arrived at the airport in time to catch a different [redacted] flight out but when I got to the kiosk they said they had no record that I even talked with Orbtiz that dayThis happened in liu of the fact that I specifically asked your representative to leave notes in my file so that airline would know what happenedThe airline confirmed that they could not do anything without Orbtizs sign off (which I already knew before leaving the hotel) so we literally could do nothing with Detla without being charged full priceI refused to accept the alternative plans Orbitz provided because they wanted me to pay for everything myself, nothing was being comped and that is not the way you treat a customer when your company is responsible for the mistakeWhile on the phone with Orbtiz (before my flight had even left) Orbitz still had still not even admitted fault for the incorrect email they sent meThey lied and said they never sent that email at all and could find no record of itThey were taking no responsibility for their mistakeOrbitz told me if I could send them a screenshot of the email they would accept responsibility but once it was sent they only came up with another excuse/lie which was that the word "depart" actually means "check in"This company is a disgrace! Even now, you're trying to come up with excuses for why this isn't your fault when you've blantently lied and sent a flight reports! I demand proper treatment and full compansasion for the flights I had to pay for out of pocket because the alternative given to me from Orbtizs was to pay $each in reservation changes + the $fee each for flight changes + the difference in flight fares from the airline + whatever price it would have cost to stay in another hotel overnightHow can you possibly think it's good customer service or even fair to charge a paying customer all of these fees when it was your communication error/lie that caused everything? Sincerely, [redacted]

July 8, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation.Upon further research, we are unable to locate an Orbitz.com account related to Ms [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address the customers concerns.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Ms [redacted] , The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset to find that your reservation under record locator [redacted] did not qualify for our Best Price Guarantee ProgramI appreciate the opportunity to review and respond to your concernsAs with any Marketing program, there are terms and conditions that one must meet to receive the rewardWe do state in our terms and conditions, that the price difference cannot be due to taxes, fees, a change in or use of a different foreign exchange rate, or the use of a promotion code, coupon code, or other discount on a competitor’s siteAlso, after reviewing the screen shot you sent; we show the base rate was higher than what was booked on Orbitz.comUnfortunately, as the terms and conditions were not met; we cannot approve your claimHowever, I do show you were issued a $future travel voucherThat voucher has already been redeemed to the credit card used to make the new bookingIt usually takes to business days for the refund to post to the accountMs [redacted] , thank you for allowing me to review this with youWe appreciate your business, and we hope to have an opportunity to serve you in the futureSincerely, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 5, 2015/03/24) */ Dear Mr[redacted] The Revdex.com has shared your recent correspondence pertaining to the Orbucks associated with your Orbitz accountI appreciate the opportunity to review your account and respond to your concernsMy understanding is that you booked a flight reservation on December 25, and at that time we had a promotion that was giving you a total of $in OrbucksYou made a hotel booking in late January, using some Orbucks credit, but had to cancel the hotel before the check in dateYou were stating that you are still showing a deficit of $Orbucks in your account On behalf of Orbitz, I apologize for the inconvenienceUpon review of your account, I have now reinstated the missing $in Orbucks, and your account is now up to date Please be assured that your business is appreciatedWe hope to have the opportunity to serve your travel needs in the future Sincerely, [redacted] Orbitz Customer Relations

May 9, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr***’s complaint he is requesting a refund for a flight reservation.Our records indicate on February 4, the customer self-booked a one-way flight reservation using Orbitz.com for one travelerThe flight reservation was operated by [redacted] Air, with flights from New York departing on February 5, 2016We can confirm that Mr [redacted] contacted Orbitz on February 4, 2016, to cancel the reservationOur agent immediately canceled the customer’s reservationSince the flights were successfully voided the same day of purchase, the authorization of $1,should have been released back to the customers cardThese authorizations typically release within 24-hoursWe recommend that Mr [redacted] contact his bank for more information regarding these authorizations and timeframes for their releaseOrbitz regrets any inconvenience the customer encountered, however, we are unable to honor his request for a refund or compensation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

May 23, "Arial","sans-serif";">Revdex.com Complaint Department – Orbitz.com Re: Orbitz Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding car rental reservationsWe understand the customer is requesting a refund of $for the Orbitz car collision damage protection Our records indicate that on May 1, 2016, the customer booked car reservations – itinerary [redacted] – using the self-service tool on the mobile siteCar rental was provided by [redacted] for an economy size car, picking up May 1, 2016, in San Diego, California for seven nightsThe customer booked the Orbitz car collision damage insurance in conjunction with the rental car reservations Upon further research, we were able to confirm May 2, 2016, the customer contacted Orbitz stating they were charged for car insurance directly by [redacted] On May 5, 2016, the amount of $was refunded back to the customer’s original form of payment The amount of time it takes for Ms [redacted] to receive a refund depends upon how quickly her credit card processes refunds We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because: Orbitz called me precisely one time from a blocked number while I was in a meeting at work and left no way to respond There's ample evidence in my Orbitz account and in the history of this reservation that: - I called five times from April through the end of the month to modify the reservation as provided under Orbitz and [redacted] policies and - Orbitz confirmed the change with me each time and - Orbitz charged me the change fee each time and - Orbitz emailed me hours later each time to say that [redacted] had cancelled the flights, while the real problem (which I determined by calling [redacted] on three occasions) was that Orbitz had failed to transfer the credit to [redacted] and [redacted] had cancelled my itinerary as a result Orbitz has all the information it needs, and it has made almost no attempt to contact me, let alone to resolve this Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ Dear Ms [redacted] The Revdex.com has shared your recent correspondence pertaining to the refund amount on a ticketI appreciate the opportunity to review your account and respond to your concerns From your complaint, you booked a ticket on January 6, for travel on January 9, After arriving in Japan, you contacted Orbitz regarding the possibility of changing the return date; due to the fees and additional amounts associated with the date change, you inquired about a possible refundThe amount was verbally quoted to you; however, a different amount was actually calculatedYou believe that Orbitz should refund the amount quoted as you relied on this data in making the decision to refund rather a use as a creditFurthermore; your perception of Orbitz has become discontented due to the service you have received Ms [redacted] I do understand your concern in this regard, as airlines continue to add various charges in order to maintain costs; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current information made available on the website along with knowledgeable and comprehensible staff On your behalf, I have reviewed the monitored call which took place on January 14, The representative did advise a refund, minus a fee of $The quote was in the $350-range with a processing time of daysYou acknowledged and agreed along with the representative sending a cancellation email as requested According to my research, the refund group attempted to refund the remaining amount; however, the rule of the ticket would not allow a partial refund, only the international taxes being refundable In taking all things into consideration; the amount of the ticket was $The airline did impose a $fee to cancelThe remaining amount was $Orbitz has processed a refund in the amount of $on February 1, Due to the misquote by the representative, I will refund the remaining amount of $This will process today, February 10, to the card ending in Please allow 3-days for the credit to appear on your statementThe credit will appear from Orbitz, not [redacted] The total amount of the refund is $ We take our customers' comments very seriously, and I thank you for your honest feedback albeit the result was not what you were expecting Ms [redacted] we appreciate you bringing this to our attention, and we regret any misunderstanding this may have causedYour patronage is highly regarded, and we look forward to assisting you with your future travel planning needs Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (2000, 7, 2014/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Finally they checked the recordings of the customer service they gave to me, and they refunded me the amount they originally told meTook the responsibility of what their employees (customer services reps) tell to the customers

May 30, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationWe understand from Ms [redacted] complaint she is requesting a refund of her hotel reservation.Our records indicate on March 10, the customer self-booked a package reservation for three travelers using Orbitz websiteThe customer purchased a three night hotel reservation at [redacted] Curacao Resort & Casino, checking in on May 7, 2016, and checking out on May 10, The customers round trip flights were operated by [redacted] Airways, departing from New York to Willemstad on May 7, 2016, and returning on May 10, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersBased on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundableShould you change or cancel this reservation for any reason, your payment will not be refundedCancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation.”We are able to confirm that after booking the reservation a confirmation email was sent to the customers email address on file on March 10, at 2:pmOn May 10, the confirmation email was opened at 2:pm.Via the customers complaint Ms [redacted] claims to have booked an all-inclusive hotel reservationAfter further reviewing Orbitz.com we can verify that unfortunately we do now offer an all-inclusive option for the [redacted] Curacao Resort & CasinoWe are unable to refund the customers hotel reservation for this package.We sincerely regret that we are unable to offer a more satisfactory response or resolution to Ms [redacted] concernAt Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of usHowever we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customersWe are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms [redacted] with the necessary information related to her hotel purchase before our system asked her to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Complaint: [redacted] I am rejecting this response because:I am not asking Orbitz to arrange transit visa for meYou are charging extra booking fees on top of flight costIt's your professional/ethical responsibility to tell me that I might need transit visaHad that notified I would have arranged itYou are not giving complete details while booking the ticketIn fact your customer care told me that had I called agent that time he would have told mewhy is this differenceYou should give disclaimer to the customers booking ticket online that on site we won't give you complete details please call Customer care.You can not hide behind that it's not responsibilityI am ready to take legal action, results doesn't matterLegally who is correct I am not sure, but morally/Professionally/Ethically it's your responsibility to provide full details Sincerely, [redacted] ***

Dear [redacted] Thank you for contacting OrbitzIt is my understanding that you did not have the proper entry documentation for your international travel and you were denied boarding for your flight You believe Orbitz should have provided you with this information On behalf of Orbitz, I would like to apologize for any frustration this has caused you After further review, I do show that you were provided with a full refund for each reservation minus a $penalty per person, a total of $Unfortunately, as the fare rules placed on your reservation by [redacted] Airlines do advise of a $penalty per person if the reservation is canceled for a refund, Orbitz is unable to process a refund for the penalty you were charged Nevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience we would like to offer you a future travel voucher for half of the total penalty, $300, to be used on your next Orbitz.com bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] Please reference case number [redacted] and my letter offering the $voucher in your request Orbitz will then issue a credit to the card used for the new booking This offer is valid for one year from the date of this letter, until August 8, [redacted] we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Mr [redacted] , The Revdex.com has shared your recent correspondence pertaining to the airline imposed schedule changes that occurred to your flight, and your refund request I appreciate the opportunity to review your account and respond to your concerns At Orbitz, we certainly understand the frustration that an airline imposed schedule change can cause When a change occurs, we make every effort to accommodate our customers to their satisfaction Airline schedule changes are not in the control of Orbitz, and as a travel agency, we must abide by the airlines rules when re-accommodating a customer Upon reviewing Orbitz record locator [redacted] , I show that your original departure time on [redacted] was originally scheduled to depart at 12:59P with a connection via Cincinnati [redacted] Airlines did process a change in schedule to [redacted] departing at 12:32P with a connection via Detroit While I recognize your disappointment and regret any inconvenience this may have caused, the airlines reserve the right to change their schedules at any time, with or without noticeDuring the booking process, Orbitz presents and customers must agree to the airline fare rules and Ticket Terms and Conditions I have copied a portion of the terms below: Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriage Times shown in timetables or elsewhere are not guaranteed and form no part of this contractCarrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessitySchedules are subject to change without notice Mr [redacted] , please understand your schedule change was initiated by [redacted] Airlines, and they reserve the right to change their flight schedules at any time As the change that occurred to your departure time was only minutes, this would not fall under a change where a refund would be authorized Nevertheless, we have contacted [redacted] Airlines twice on your behalf, but the request was denied with each call We certainly understand your disappointment, but the change that occurred is considered minor and does not qualify for a refund Thank you again for the opportunity to address your concerns Sincerely, [redacted] Orbitz Customer Relations Tell us why here

Dear Han, size="3"> The Revdex.com has shared your recent correspondence pertaining to a reservation reserved via Kayak; however, you were advised that the booking failed, but you were still charged On behalf of Orbitz, I apologize for this disappointing experience, and appreciate the opportunity to review your account and respond to your concernsPlease know that your concerns have been reviewed with Kayak They have found there was an issue with your reservation properly updating with your ticketing information, and forwarding your email confirmation Due to the issues you encountered, a refund has been processed in the amount of $USD to the credit card used to reserve the booking Please allow to business days for the refund to processHan, we certainly apologize for any inconvenience this has caused We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, Charlotte [redacted] Orbitz Customer Relations Tell us why here

August 20, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.As previously advised, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersWe utilize a live inventory system for our car reservationsThe inventory is updated regularly as purchases are made and prices changeThese updates are directly linked to the vendors availabilityReservations prices are not guaranteed unless booked and confirmed.As the customer advised she saw the lower price still advertised , Orbitz offers our Best Price Guarantee promotion as a benefit to our customersThe benefit is that we will match the price if a lower price is found onlineThere are many terms and conditions with the Best Price Guarantee policySome of the terms are as follows:• The lower price must be found and submitted within hours of purchase• The Best Price Guarantee claim must be submitted online• Not all travel items are eligible for the Best Price Guarantee• The lower price must be shown in a screen shot in United States currency• The items with the lower price must identical (i.esame hotel, room type, cheand check-out dates) The full terms and conditions of the Best Price Guarantee can be found at the link below.https://www.orbitz.com/p/info-other/guaranteesIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/04/01) */ Dear Mr[redacted] Thank you for contacting Orbitz regarding the ticket you canceled in May of It is my understanding you now want to use the ticket and are advising you were not informed of the fees you would have to pay to use this ticketOn behalf of Orbitz, I sincerely apologize for this disappointing experience After reviewing your reservation, and the history of this booking, our records confirm that when you contacted Orbitz on May 13, to cancel this booking, our agent advised you of the following fees: $- airline penalty fee $- Orbitz exchange fee Any fare difference The remarks also indicated you were advised that the ticket must be reissued and travel completed by April 9, All airline tickets are only valid for one year from the purchase dateThese are the fare rules American Airlines has placed on your ticket that were presented to you at the time of booking, and Orbitz must comply with the airline's rulesYou had to agree you had read and understood the fare rules to commence the bookingThe same rules would apply if you had made your booking directly with the airlines or another online booking agency Regrettably, Orbitz is not in a position to issue you a refund for a non-refundable ticket that we informed you correctly on the use of this ticket during the booking process, and when you canceled the ticket Mr[redacted] I wish my reply could be more favorableOrbitz values your patronage, and we hope to have a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Chicago, IL Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Just because somebody checked a list does not mean I understood what I was being toldSometimes the accents are so strong it's hard to understand what people are telling meI walked away from that May conversation thinking I had a credit that I had to use to BOOK a flight before April I never remember hearing or in fees! I guess I should record my conversations with Orbitz now so I can have documentationYou guys need to refund me my money! Final Business Response / [redacted] (4000, 9, 2014/04/10) */ Dear Mr[redacted] Thank you for your response Regrettably, Orbitz cannot issue a refund for your ticket as the supplier who charged you for your ticket was American Airlines, and they are the supplier who holds the monies for your ticketYour ticket expired on April 9, 2014, and there is no value left on the ticketOur records confirm that you were advised correctly regarding the use of your canceled ticket The value on your ticket would have been around $after you paid the fees to use your ticketAs a gesture of goodwill, Orbitz has issued you a $future travel voucher to use on your next Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number [redacted] and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until April 10, Mr[redacted] Orbitz is not inclined to offer any further compensation regarding this inquiry Sincerely, [redacted] Orbitz Customer Relations Chicago, IL