Orbitz

Dear Ms [redacted] , The Revdex.com has shared your recent correspondence pertaining to your refund request due to your disappointment in the hotel property I appreciate the opportunity to review your account and respond to your concernsAs the booking in question was not directly reserved via Orbitz.com, I did forward your concerns to the appropriate party We have been advised that due to your continued disappointment, they have granted your refund request Ms [redacted] , thank you again for the opportunity to address your concerns, and we apologize for this disappointing experienceSincerely, [redacted] Orbitz Customer Relations Tell us why here

Dear [redacted] , The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you “Courtesy canceled” your reservation, but you have not received your refundI appreciate the opportunity to review your account, and respond to your concernsAfter reviewing your account, I do see the canceled reservation under itinerary [redacted] that was scheduled for travel on March 25, This ticket was canceled and voided on February 20, Please keep in mind that your ticket was canceled within a 24-hour period, so you may only see a pending authorization of the ticket priceYou may want to verify with your bank or credit card as to when they will release the funds and make them available to youIf you show a charge on your credit card from [redacted] Airlines, please forward to me, and we will be happy to review further [redacted] , thank you for allowing me to review this with youYour business is truly value, and we hope to have an opportunity to serve you in the futureSincerely, [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response / [redacted] (1000, 10, 2015/06/16) */ Dear Ms***, The Revdex.com has shared your recent correspondence pertaining to your disappointment in the type of car received, and that your hotel was under constructionOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns Upon reviewing your account, I do show that you reserved a Air + Hotel +Car package booking for yourself under Orbitz locator PBORBXXXXXXXXXXUpon reviewing your reservation, I do show that the booking was confirmed directly via our websiteI do show that you contacted our Service Center on June 7, 2015, and requested to upgrade your car rental to a convertibleWe canceled and refunded the original car reservation, and rebooked your new reservation under PBORBXXXXXXXXXXThe new booking was reserved via Economy at the lowest price we had to offer for this type of vehicle, and it was at an offsite location; however, they do provide a shuttle serviceI have contacted Economy directly, and they have advised that a Chevy Camaro convertible was the type of car that was receivedIf you were initially mistakenly given a Volkswagon instead, this is only something that can be verified by Economy directly Ms***, we certainly regret your disappointment with the hotel property, but the property does not have any alerts that they are still undergoing constructionWe are unable to offer a refund as the stay was completed; however, as previously advised, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted] @Orbitz.comPlease reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until June 16, Ms***, we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were several concerns regarding the rental car and I understand them giving me the wrong type of car is an issue to deal directly with the rental car companyMy biggest concern was it was booked in the wrong name and I was never told you were switching me from an on airport site rental car business to one that was off site and I would need to take a shuttle toI specifically said I wanted to pick the car up at the airportIt was booked under Firova and my last name is [redacted] and has been for yearsIf I did not find that error, I possibly could not have even gotten a carAs far as the hotel and the construction, the hotel says they have informed all their outside booking agencies of the construction and was forth coming when I called them pretending to inquireYou also said there was nothing you could do because the booking had been completed, yet when I called and the booking was still in progress, I was informed by Orbitz employee that under no circumstance could they change anything about my hotel reservation or could they refund me and I was not allowed to cancelI should not be punished because the booking is completed when I was not allowed to make changes when the booking was in progressI have used Orbitz times and have had problems times and I am not sure as to why you think a voucher that I have to use with Orbitz is acceptableI will not use Orbitz again and I am sure you would understand why if you had to walk up and down flights of stairs almost daily and had to relax by a pool to the sound of a jack hammer hours per day Final Business Response / [redacted] (4000, 14, 2015/06/24) */ Dear Ms***, Thank you for your follresponse, and I appreciate the opportunity to respond to your continued concerns Please know that I have reviewed your car rental booking, and the last name of Firova was listed as a traveler in the accountWe apologize that this was the name initially chosen, and the situation was correctedThe lowest priced option was given, and car rentals that offer shuttle service from the airport are still considered airport locations Ms***, we certainly regret your disappointing experience, but we are unable to offer a refund for services that were renderedWe do hope that you decide to utilize the future travel voucher offered as compensation for your experienceWe do appreciate your business, and hope that we have a future opportunity to serve you Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (4200, 16, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their resolution because they continue to say , although we made mistakes , your reservation is over Of course it is over I work full time and only have planned ahead vacations I tried to resolve during my vacation and nothing happened I could not cancel , drive home and have a do over employees have to ask for time off and get it approved I was forced to make the best of a bad situation but was never apologized for orbitz' mistakes or misleading information I will also note they only acknowledge and reply to portions of complaints Orbitz has the worst customer service I have ever experienced and do not care if ones vacation was delayed , ruined or anything else as long as they got their money They prove that by continually pointing out they can do nothing once the reservation is over ! Duh - my vacation is over and Orbitz misleading and failure to help me ruined a week off I will never get back !

November 30, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a car reservationWe understand from Ms [redacted] complaint she requesting a refund of recently purchased car reservation.Our records indicate on October 6, the customer purchased a hotel and car packageThey self-booked a car reservation with OrbitzThe customer reserved a Jeep Compass or similar with Hertz Car RentalThe car was due to be picked up on November 5, 2016, in Fort Myers Beach, FL and returned to the same location on November 10, 2016.As an effort to advocate on the customers behalf Orbitz contacted Hertz Car RentalThey were able to verify that the reservation was not able to be used therefore Ms [redacted] would not be charged for the reservationAs of November 30, a full refund of the car reservation amounting to $was processed to the original form of paymentThe amount of time it takes the customer to receive the funds depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted] Tier Customer Service

October 22, Revdex.com Orbitz.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Orbitz Case #: O- Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, Shawn LeFavour We regret to hear that the customer did not accept our response and resolution offered We have further researched MrLeFavour complaint (Revdex.com case number 12413763) regarding a villa reservation, and after giving the matter our full consideration, we stand by our previous response As this particular vendor requires that they service their reservations independent of Orbitz, we can only provide the information we offered before and the customer must interact with the vendor to resolve any issues: To cancel and receive any refund, the customer will need to make contact as follows, which is the requirement of the property: Hotel ID Alternate Reservation Manager Phone: 1-877-228- [email protected] Gustavo Linares - Reservation Manager Booking ID: Hotel Confirmation ID: HA-X1RF We apologize to the customer for the inconvenience this situation has causedThank you for allowing us to address this matter further As Orbitz has resolved this matter to the best of our ability, we respectfully request the Revdex.com close this case Sincerely, Roseanne Giles Tier – Customer Service Orbitz, Inc

Today May 18th, I searched for flights from Newport News, VA to Flint, MIBecause I was flexible in my dates I looked up their +/- days flexibility logIt showed two great deals opposed to my original datesSadly when I clicked on the options of July 15th through 21st and July 15th through 22nd they did not hold trueThe advertised price was and respectively for those datesHowever when I went to investigate and book it was more like $and $respectivelyI called the customer service number and after playing their gambit opted for the call back option when they were readyminutes later I was called back and placed on hold for an additional minutesI explained my situation and was placed on hold for an extended period of time yet again where I met a sales repAfter finally explaining things to her she placed me on hold several times and refused to confirm the same thing I and multiple friends (backed with screen shots) saw

February 4, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from Chelsi Gonzales (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] complaint she is requesting a refund for a flight reservation due to the reservation being double bookedOur records indicate on January 25, this complaint was resolved when an agent in Orbitz’s corporate customer service office issued a one-time exception refund of The amount of time it takes the customer to receive the funds depends on the customers banking institution.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Corporate Customer Service

Dear [redacted] , Thank you for the follresponseAgain, I do apologize for your continued disservice with OrbitzWe certainly empathize with the inconveniences you encounteredHowever, we feel that Orbitz disclosed all correct pertinent travel information regarding your itinerary at the time of bookingAs Orbitz is a US based company; all the fares on our website are in USD unless otherwise notedThe reservation was canceled and refunded, minus the refund penalty.As the funds for the tickets are with WestJet and not Orbitz; we are unable to honor your request to have the refund penalty refunded [redacted] , thank you again for allowing me to review this with you.Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

October 13, Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted] ) regarding a flight reservation refundOur records show on September 30, 2017, Ms [redacted] self-booked a flight reservation online via itinerary number [redacted] Ms [redacted] booked two one way flights and paid a total of $Ms [redacted] also purchased a flight protection offer for $on the Orbitz websiteWe understand from Ms [redacted] complaint, she was informed of flight changes made by the airline almost immediately after the bookingMs [redacted] contacted Orbitz by phone on September 30th, after having submitted the Revdex.com complaint and mentioned she had never encountered a schedule change made by an airlineWe would like to inform Ms [redacted] that schedule changes by airlines are an extremely common practice in the airline industryAdditionally these changes are not controlled by Orbitz or any online booking agency in any wayMs [redacted] had already canceled her trip, and since she canceled within hours of the booking being made, Orbitz provides a full refund of the ticketsSince Ms [redacted] saw a pending authorization on her account she believed this to be a fraudulent chargeUpon researching the customer’s complaint, we can confirm that on Sept 30th, 2017, Ms [redacted] contacted Orbitz by phone and was properly informed regarding her pending authorizationPending authorizations typically fall off the account after a period of three business daysOur records also show Ms [redacted] was refunded the $flight protection optionThis charge was in no way a “change fee” as described by Ms***This information has now been notated on Ms [redacted] Orbitz accountOrbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience Ms [redacted] encountered in resolving this matterAs a refund had been given to the customer and the issue has been resolved to Ms [redacted] desired outcome, Orbitz considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Please let Orbitz know that I have been their loyal customer for a long time, and expect that Orbitz can find a permanent solution to fix this kind of Error and Omissions on their booking system Sincerely, Edward ***

July 18, Revdex.com Complaint Department - Orbitz Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the billing and collection issues Our records show on May 9, 2017, Mr [redacted] self-booked an Orbitz.com flight reservation via booking number [redacted] in the amount of $2,We understand from Mr***’s complaint, he was denied boarding by the airline for his second flight and is now requested a refund for the unused portion of his flight reservation Upon researching the customer’s complaint we can confirm that on July 17, 2017, when Mr [redacted] brought this matter to our attention, Orbitz proceeded to advocate on his behalf by contacting the airlineThe airline advised Orbitz that due to unacceptable travel documents, Mr [redacted] was tagged as a no show, the remaining flight segments were canceled and no refund could be provided Orbitz’s acts only as a third party intermediary for airlines, and once a ticket is used or canceled by the airline, any refunds or credits of a flight ticket has to be handled by that particular airlineOrbitz.com does not own or operate any airlines therefore cannot provide information regarding the type of travel documents, such as visas, at the time of bookingTravel documents are the responsibility of each passenger and any cancelation made to a flight by the airline due to the lack of documents is beyond Orbitz controlBased on the information provided above, Orbitz is unable to honor Mr***’s refund request We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Corporate Customer Service

Dear [redacted] ,The Revdex.com has shared your recent correspondence pertaining to your car booking in San Antonio I appreciate this opportunity to respond to your concerns.It is my understanding that you confirmed a car reservation on Orbitz for a car reservation with [redacted] to for pick up on January However, when you attempted to pick up the car, [redacted] advised you that you did not have a reservation Furthermore, you contacted Orbitz Customer Service to assist with your booking, and the agent advised the booking had been confirmed and even spoke with [redacted] agent, who was unable to locate the bookingAt this time, we are unable to confirm how this unfortunately situation occurred, and I have escalated your concerns to [redacted] for further assistance Also, please understand due to the time frame, Orbitz is unable to confirm a car reservation with such short notice, and you were advised to contact [redacted] directly to confirm your booking I apologize for any inconvenience you may have experienced [redacted] , upon further review, I found that Orbitz issued a voucher in the amount of $for your inconvenience However, today I will change the amount to $65.00, the amount of the car rental [redacted] , Orbitz values your business, and we hope to have an opportunity to serve you in the future with your travel planning needs.Sincerely, [redacted] Orbitz Customer RelationsChicago, IL

May 17, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear Ms [redacted] did not accept our response and/or resolution offered.Upon contacting [redacted] they were able to advise us that as of May 9, the customer called them directly to change the reservationDue to this we are unable to take any further action on the customers ticketPlease review the new ticket information provided by [redacted] below:Ticket number: [redacted] Confirmation number: [redacted] We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Initial Business Response / [redacted] (1000, 5, 2014/02/10) */ Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the Orbucks program and Best Price GuaranteeI appreciate the opportunity to review your account and respond to your concerns Customer Relations has addressed the concern previously, totaling nine separate cases beginning on April 30, The concern was escalated to the Senior Management of the Orbitz Worldwide, which again was discussed in great length along with responses as recent as January 15, Accordingly, for the reasons discussed below, we have removed all the Orbucks awarded to your account The Best Price Guarantee terms and conditions make clear that the program is available only to a "customer who books a qualifying flight, hotel or rental car through the Site on or after October 17, using a valid credit card with a [redacted] billing address." Some of the credit cards you have used to reserve hotel rooms related to these email addresses are credit cards that you used before the Best Price Guarantee program began, each of which previously had a billing address in *** After the commencement of the Best Price Guarantee program, the billing address for these credit cards inexplicably changed to one of several [redacted] addresses, with some cards having more than one new billing addressAdditionally, some of the new billing addresses you have identified are not even valid [redacted] addressesThe U.Saddresses that are actual addresses appear to be for businesses with which we do not believe you are affiliated For example, in the screen shots, you provided; you showed that the location of one of the billing addresses is " [redacted] , **." However, the city of [redacted] is located in a different state, not [redacted] , which leads us to conclude that this billing address is not valid for this credit cardAdditionally, our payment processor has advised that they cannot validate the billing address of these credit cards which are issued by a bank in *** All Orbucks earned as a result of your Best Price Guarantee claims have therefore been removed from your account, and all of your pending claims under the Best Price Guarantee program have been denied We have given this matter every consideration and at the same time, provided you detailed responses regarding it Regrettably, based on the forgoing conclusion as stated above, Orbitz is unable to offer the Orbucks in the amount of $ We regret the enduring unhappiness with our serviceAs we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue Sincerely, [redacted] Orbitz Customer Relations Final Consumer Response / [redacted] (4200, 13, 2014/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Orbitz.com needn't to discuss the problem of the address over and over again It is not our complaint We complaints are Orbitz have processed and approved our claims after October 17, 2013, for cheat us to hold the expensive hotels booking of Orbitz.com You said we are ineligible after October 17, 2013,but you have processed and approved our claims October 17, Why?What's wrong with you? Obviously,you cheated us.Cheater! If you don't cheat us, there will be not any complaints now Stop cheating and must refund.You must be responsible for you cheat We reserve the right to litigate.There are enough proffs that you cheated us Final Business Response / [redacted] (4000, 9, 2014/02/12) */ Dear Mr***, In your most-correspondence, you wrote about your dissatisfaction with a decision we had madeWe regret your continued disappointmentSince you have contacted us again, you clearly feel strongly about these issues The Best Price Guarantee terms and conditions make clear that the program is available only to a "customer who books a qualifying flight, hotel or rental car through the Site on or after October 17, using a valid credit card with a [redacted] billing address." The U.Saddresses that are actual addresses appear to be for businesses with which we do not believe you are affiliatedOur payment processor has advised that they cannot validate the billing address of these credit cards which are issued by a bank in *** Regrettably, based on the forgoing conclusion as stated above, Orbitz is unable to offer the Orbucks in the amount of $ We have given this matter every consideration and at the same time, provided you detailed responses regarding it We regret the enduring unhappiness with our serviceAs we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue Sincerely, [redacted] Orbitz Customer Relations

Dear Ms [redacted] , The Revdex.com has shared your recent correspondence pertaining to your disappointment in our services, and your refund requestI appreciate the opportunity to respond to your concernsWith the information provided in your correspondence, I am unable to locate the booking in question If you could please forward your confirmation number, and more information regarding the problems you have encountered, we will be happy to review and address your concernsMs [redacted] , as soon as the requested information has been received, we will review and address your concernsSincerely, [redacted] Orbitz Customer Relations

May 26, Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding a flight purchase attemptOur records show on January 30th, 2017, Ms [redacted] attempted to self-book an Orbitz.com flight reservation for three passengers, with a trip start date of August 14, We understand from Ms [redacted] ’s complaint, she believed the purchase had been completed successfully without any issuesMs [redacted] then noticed several authorizations and transactions appeared on her card and contacted OrbitzSince an itinerary was not created for the purchase all authorizations either fell off the customer’s account or were refundedWe have contacted the customer and she has mentioned she had to purchase new ticketsWe have offered to provide a refund for the difference and are waiting the proof of paymentDue to the inconvenience and the time spent dealing with this issue, we have proceeded to provide an Orbitz hotel coupon for $75.00USD for a future booking on Orbitz.com within one year of today’s dateIn order to use the coupon the customer must book from their Orbitz account associated with email address [redacted] @vt.edu Orbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a coupon has been provided, and we will keep in contact with customer regarding the new flight she booked, Orbitz considers this matter closedWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

June 9, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O- [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] ’s complaint she is requesting a refund for a flight reservation.Our records indicate on March 31, the customer self-booked a round trip flight for two travelersThe flight reservation was operated by [redacted] Airlines, with flights departing on April 6, from Dallas to Cebu on April 24, 2016.We can confirm that the customer called Orbitz on April 6, to cancel and refund her flight reservation minus the $cancelation penalty per ticketAs of May 20, the customer called Orbitz again to inquire about a refund that should have been processed for her flight reservationOur agent in the corporate office was able to verify that the reservation was not refunded properly therefore during the call the agent immediately processed a refund for Ms [redacted] ’s ticketsDue to the previous process error the agent processed an additional refund for $The time it takes the refund to post to the customer’s account depends on the time it takes the airline and the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

December 28, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Mr [redacted] complaint he is unhappy about the level of customer service that was received when booking his flight reservation.Our records indicate on December 11, the customer booked a round trip flight reservation using Orbitz.com for four travelers with an Orbitz agentThe flight reservation was operated by [redacted] Air Shuttle, with flights departing on June 7, from Boston, MA to London and returning on June 16, 2017.Please accept our apologies for any lack of service the customer received while trying to complete his bookingIt is never Orbitz’s intent to mislead or to cause inconvenience to our clients, and we are sorry that Ms [redacted] feels Orbitz has done soOrbitz goes to great lengths to supply our clients with the information and opportunity to make well-informed travel purchases, and we are more than willing to assist our clients in any way commercially possibleWe at Orbitz are dedicated to providing knowledgeable service and support to our clientsWe take Mr [redacted] comments extremely seriously and will internally handle this issue with our agents.We can confirm that Mr [redacted] contacted Orbitz on December 11, 2016, to cancel the reservationOur agent immediately canceled the customer’s reservationSince the flights were successfully voided the same day of purchase, the authorization of $1,should have been released back to the customers cardThese authorizations typically release within 24-hours.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service

Dear Mr [redacted] , The Revdex.com has advised us of your recent complaintMy understanding is that you were attempting to book an airline ticket from Minneapolis to CancunWhen you tried to purchase the selected fare, you received an error message saying it was no longer availableOn behalf of my colleagues at Orbitz, I sincerely apologize for your disappointment in our servicesI also apologize for the customer service issues you experienced when contacting our call center Orbitz is an unbiased on-line Travel Agency offering millions of fare combinations on every requested air searchAll fares are determined directly by the airlines and can be updated at any timeUnfortunately, fares are not guaranteed until they are ticketedOrbitz is not able to restore a fare once it is sold out or discontinued by the airline Airfares and availability change throughout the day, based on demand for the flight and the airlines' right to change them at any timeOrbitz monitors these changes closely and makes every effort to keep our fare displays as current as possible Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your bookingUnfortunately, fares can change very rapidly as the carriers continually adjust their flight loads, especially during peak travel times Occasional technical issues our inevitable in the e-commerce industry, but Orbitz strives to quickly correct any website problems we may haveAlthough I sincerely apologize for the website problems that affected your booking experience, Orbitz cannot be held responsible for an increase in fares by the airline during these website issues Mr [redacted] , thank you for giving me the opportunity to respond to your concernsPlease be assured that we value your business, and we hope to have a future opportunity to serve you again with your travel planning needs Sincerely, [redacted] Orbitz Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue has been resolved, thank you Sincerely, [redacted]