Orbitz

Revdex.com:I appreciate the company's comments indicating that the situation was not uniquely its own faultNevertheless, I would strongly urge Orbitz to review its customer service procedures to ensure that agents are more carefully trained to understand and effectively route customers' concerns.I would note, to that effect, that minutes after my three-hour conversation with Orbits I received an email (1) stating that Orbitz had unsuccessfully tried to contact me via telephone and (2) advising me to contact the airline directlyThat kind of communication frankly adds insult to injury because (1) no incoming calls were ever placed, and Orbits had my correct number on file and (2) I had explained in painstaking detail that it was impossible to contact the airline, an experience shared by the Orbitz agents themselves.Nevertheless, I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to thank the Revdex.com for its efforts to keep companies to account
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I just got off the phone with *** Airlines after being on the phone with them for over an hour (including all of the times I was asked to hold) and was referred back to OrbitzI tried using the directions provided in the last response from Orbitz, however the record locator and itinerary number provided by Orbitz when the reservation was cancelled is not recognized by the website. Yet again the buck has been passedOrbitz - you are the worst travel company I have ever had to deal withI will NEVER use your site again as you have made no effort to assist the customerYou continue to rip people off, pass the buck and give informationI should have booked elsewhere to begin with.
Sincerely,
*** ***

Dear Mr***, Thank you for your follresponse, and we appreciate the opportunity to address your continued concernsPlease know that your concerns and your reservation have been thoroughly review, and given every consideration. We do show the calls generated to our Service Center on February 5th & 6th ; however, we are not showing any calls were generated initiated to our office on February 4th. Mr***, as a travel agency, Orbitz does not hold the funds for the tickets reserved. The free cancellation period is a strict hour cancellation policy, and once that time period has passed, the airline imposed fare rules are in place. We regret your continued disappointment in our services, but we are unable to grant your refund request. Thank you again for the opportunity to address your concernsSincerely, *** ***
Orbitz Customer Relations Tell us why here

Initial Business Response /* (1000, 5, 2015/04/07) */
Hi Mrs.***
Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review your concern and assist
I understand that a refund was requested in due to an airline schedule change
for ***The proposed itinerary was unacceptable and therefore a refund expectedYou contacted Orbitz for assistance in processing your request, were informed that a refund was possible; and have yet to receive refund
Mrs.***, on behalf of Orbitz I sincerely apologize for any misunderstandingWhile our records show you were clearly advised that Orbitz would contact *** on your behalf, that a refund would be requested, and was not guaranteed; it is clear from your emails that a refund was expected regardless of our limitationsPlease know we make every effort to address and resolve customer concerns favorably
In this case, while *** has repeatedly denied any refundWe've continued to escalate your airline issueRegrettably, all Orbitz options have been exhaustedThe airline response to us in this case is final - as you've been advised previously, *** has denied your refund request
Per ***, their records show an exchange was processed by their*** office with the customer's consentThis action places the new ticket and all subsequent service requests strictly within the carrier's direct control*** states that flights were missed and therefore no future value or refund will be permittedRegrettably, as the airline collected payment for airfare, only *** may approve or deny refund regardless of eventWe apologize for any disappointment
Mrs.***, I wish our response could be more favorable and to that end, as you know we took (2) further steps on your behalf
First we contacted *** a final time to ensure that full review of this matter and final airline response is noted properlyUnfortunately while we expected an airline response within business days, the airline has yet to provide any further actionTherefore, as a third party, we must assume that their last determination - refusal of the refund - is final
Unfortunately, Orbitz must provide a window for their escalation team to "check and double check" again, whenever you send request to OrbitzPlease understand, as we've repeatedly advised, Orbitz does not hold your funds, Orbitz is not the party responsible for the airline change, and we are not authorized to override the ***'s decision in such mattersWe apologize for any misunderstanding and hope this limitation now clear
Therefore, as a second final effort to assist you, I'm again providing ***'s contact info below for your recordsIn this way you will be able to make direct inquiry of your funds and their actions in regard to you reservation(s), and requestPlease understand, as a mutual customer and *** holding your funds (this billing info is verifiable by reviewing the credit card statement) you have the right to pursue this matter directly with the airline/merchant denying your request
*** Online:
***
*** via Mail:
***
Mrs.***, thank you for allowing our team to look into this issueWe apologize that more cannot be done to assist youPlease know you have our empathy in this situation and we regret our limitationsPlease be assured Orbitz values our customers and we do hope that *** will be able to resolve your concerns regarding their operation and refund policies
Kind Regards,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told by Orbitz I would get a refund when I spoke with them on November Again I was told by Orbitz customers service on January that I would receive the refund at the end of JanuaryI don't have word to express how unbelievable it is that Orbitz takes zero responsibility for repeatedly assuring me *** would refund my credit cardBy the time Orbitz told me the refund was denied it was to late to put a claim with my credit card company against the charge placed by ***!
Final Business Response /* (4000, 17, 2015/06/01) */
Mrs.***,
We must respectfully disagree with your expectation that a refund would be guaranteedOrbitz does not hold the funds paid for original airfareOrbitz did not make the exchange to your ticket, which is requested for refundOrbitz Service provided only that we would escalate your refund request to the airline, as a courtesyWe have advised that refund would not be possible without approval from the airline; and *** has denied refund
Regrettably, while we do empathize with you, Orbitz is not the entity determining whether a refund would be possibleOnly the airline, *** may approve or deny refund/release of funds they hold for travelAs we've advised, Orbitz will not provide refund in lieu ***; and Orbitz has exhausted our avenues to advocate on your behalfAs previously advised, any further consideration of your refund request must be granted by *** directlyWe apologize that further assistance from Orbitz is not possible
Sincerely,
***
Orbitz Customer Relations
Chicago,IL
Final Consumer Response /* (4200, 19, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would have no problem with your response if I would've received it on my first call in November 17, instead I was told that I would receive a refund and it would take days approximately, again in January I was told I would get a refundIt was not until February that I was told that the airline had denied the refund and that I needed to contact *** directly way to late to resolve anything with them directly and too late to put a claim with my credit cardI have never gotten an explanation why I was told that I would get a refund by customer service representatives at Orbitz in November and January and why I did not get a response like I am getting now that there was no guarantee and that it was up to *** not up to orbits to provide a refund And why I did not get that response in November but months later in February that the refund was denied ???

March 21, Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: S-***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from
our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding flight reservationsWe understand the customer encountered difficulties with an airline initiated schedule change
Upon further research, we are unable to locate an Orbitz account related to *** *** complaintWe respectfully request that *** *** provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address *** *** concernsIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,
*** ***
Tier Customer Service

September 29,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to
address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint ***) regarding the advertising issues.
We understand from Mr*** complaint, he has been receiving numerous advertising spam emails and after trying to unsubscribe online, issue has not been resolvedThe customer is requesting assistance with unsubscribing his email address from receiving advertising emails
Upon researching the customer’s complaint, we can confirm Mr*** email address, has been removed from Orbitz email offers distribution database
We regret any inconvenience Mr*** encountered in the past when trying to resolve this matterAs the issue has been resolved to the customer’s desired outcome, Orbitz considers this matter closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*thank you for taking the time to clear this up*
Sincerely,
*** ***

July 31, Revdex.com Chicago & NIllinois Complaint Department Re: *** Case: *** Dear Revdex.com, Thank you for taking the time to contact ***, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attention***, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on July 5, 2017, Mr*** booked a one-night stay at the *** *** Suites from July 5, 2017, through July 6, He stated that after booking this reservation that he discovered there were requirements that he would not be able to meet since he booked his reservation for the same dayWe understand from Mr***’s complaint that he arrived for check in and no one was there to greet or assist himAt ***, we take customer complaints and feedback seriously, and are committed to providing our customers a great experience from booking to stayWhile we do not view this complaint as something *** is responsible for, because we value Mr*** as a customer and regret the experience he reports, we have already undertaken an exception to resolve his complaintA refund in the full amount of the booking $was issued to the original form of paymentRefunds like this typically take 3-business days to post to individual accounts, depending on how quickly the credit card company processes refundsAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, *** *** Corporate Correspondence Team

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the airline reservation that was requested with *** Airlines and *** Airlines. You feel that the booking was canceled; however, you are seeing charges on your credit card account from ***
Airlines. On behalf of Orbitz, I apologize for any confusion this has caused, and appreciate the opportunity to review your account and respond to your concernsOur records indicate that on February 15, 2016, a combined one-way fare flight reservation under itinerary# *** was reserved using the self-service tool on the Orbitz websiteTravel on May 6, 2016, is with *** Airlines, departing from Dallas, Texas to Denver, ColoradoTravel on May 8, 2016, is with *** Airlines, departing from Denver, Colorado to Dallas, Texas, for one passenger. Upon further research, we were able to confirm that you contacted us on February 17, 2016, and was advised to contact *** Airlines directly as the *** Airlines portion of the flight reservations had not been confirmedWe have tried to reach you by phone concerns your complaint, but unfortunately, we were unable to reach you. In order to better assist you, we request that they submit a copy of your credit card statement with the charges from *** Airlines, so that we may further research your complaintYou may submit the documentation via the submission link on the Revdex.com websiteWe ask that you omit any personal information from the documentationMr***, we look forward to your response. Thank you again for the opportunity to address your concerns.Sincerely, *** ***Orbitz Customer Relations Tell us why here

Dear Ms***, Thank you for the follresponseAgain, I do apologize for your continued disservice with OrbitzWe certainly empathize with the inconveniences you encounteredWe acknowledge that we canceled your flight in error, and I sincerely apologize for not meeting the high standards, we have set. Orbitz has already refunded you for the pur*** of the new tickets. Also Orbitz issued a voucher in the amount of $that per your request has been surrendered. Orbitz is not a position to refund any further incidentals. Ms***, we understand this is not the reply you were hoping for, but we are unable to grant your refund request. Thank you again for the opportunity to address your concerns.Sincerely, *** ***Orbitz Customer RelationsChicago, IL

Dear ***, Thank you for the quick responseAgain, I do apologize for your continued disservice with OrbitzWe certainly empathize with the inconveniences you encounteredHowever, we have explained the process of the pending chargesThe designated travel voucher was meant to emphasize our commitment to you, for your circumstance, and we hope that you will accept our offer in the spirit in which it is intendedWe appreciate your business, and we hope you will provide us with a future opportunity to restore your confidence in our products and servicesSincerely, *** *** Orbitz Customer Relations Chicago, IL

March 18,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #***) regarding the billing issues
Upon researching the customer’s complaint, we were unable to any account or itinerary related to the information stated in the complaint provided by Ms***Please provide the full itinerary number and or other email address used to book the reservation if further research is needed
***.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the rates set by each airline company that at times could change during a customer’s booking process since they are based on the airline’s seat availability
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Dear ***, The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that you are upset about the amount you were charged for your packageI appreciate the opportunity to review your account and respond to your
concernsOn behalf of Orbitz, I apologize for the disappointing experience and the inconvenience this caused youAfter reviewing your account, I do see your reservation that is confirmed for February 21, Please know you were charged $USD for this packageAny other charges you are seeing are actually soft charges or temporary authorizationsPlease be assured these charges automatically drop off within 3-business days, depending on your bankIf you would like to have the charges removed sooner, please contact our 24/customer service department at *** or 001-3*** for English or 0*** for Spanish, if calling from outside the USSomeone will be glad to contact your bank and request these charged be removedSome banks will honor our request, and other banks will wait for the pending charge to just drop of*, we certainly regret any inconvenience this has causedAs a gesture of our sincerity, Orbitz has issued you a $USD future travel voucher to use on your next Orbitz.com prepaid bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@Orbitz.comPlease reference case number *** and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until January 29, ***, I hope this better explains why the additional charges are showing on your accountWe appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the dates confirmed on your reservation under Orbitz record locator ***I appreciate the opportunity to review your account and respond to your concernsAt Orbitz, we understand the
importance of properly confirming the dates our customers choose during the booking processPlease know we have thoroughly reviewed the history of your booking process, and we do show we properly confirmed the dates chosenThe dates were recapped throughout the booking process, displayed on the confirmation page, updated in your “My Trips," and on the email confirmation that was forwarded to youIf we had been contacted during the courtesy cancellation timeframe, we could have canceled the booking for refundHowever, once this time frame had passed, we were required to charge all airline rules and restrictionsMr***, I understand this is not the response you were hoping for, but we are not showing there was an Orbitz error during your booking processThank you again for giving me the opportunity to address your concernsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the rate issue with your booking under Orbitz locator *** at the *** - *** Vacation Club ***. On behalf of Orbitz, I apologize for any disappointment this has caused, and
appreciate the opportunity to review your account and respond to your concerns We were notified that there was a problem with confirming some reservations at the rate reserved for your travel dates. Hotel rates are manually entered, and the company which handles entering these rates for *** made an error while entering rates for some room types. Mr***, please know that this issue will not be affecting your reservation, and your booking has been confirmed at no additional cost. On your reservation, you will not be requested to pay any difference in rate upon arrival at the property. Mr***, we apologize again for any inconvenience this has caused, but happy that we were able to correct this issue on your behalf Sincerely, *** *** Orbitz Customer Relations Tell us why here

Dear Mr***,The Revdex.com has
shared your recent correspondence pertaining to not being able to reserve the
property chosen for your travel to Bogota. On behalf of Orbitz, I apologize for any inconvenience this has caused,
and appreciate the opportunity to review your
account and respond to your
concerns.At Orbitz, we make every effort to
confirm all of our customers’ choices throughout each booking process. However, there are circumstances that can
arise to prevent a booking from being confirmed, and we are unable to guarantee
a reservation until it has been confirmed. Mr***, we certainly apologize
that we were unable to confirm your booking, and any inconveniences this has
caused. Due to your disappointing
experience with our Customer Service Center I have issued $in Orbucks to
your account for future use, but we are unable to redeem Orbucks towards a
reservation that we were unable to confirm. Thank you for the opportunity to
address your concerns. We do appreciate
your business, and hope that we have a future opportunity to serve you.Sincerely,Charlotte ***Orbitz Customer Relations

I just spent minutes on the phone with an Orbitz representative without them properly resolving my issueLast month I made reservations for a flight and hotel package to Miami for nights for this upcoming MondayJust yesterday I saw on the news that Florida declared a state of emergency due to hurricane ErikaI immediately called Orbitz, they called my hotel, and they advised me that I could move the dates within daysToday I called Orbitz again to make these changes because of course, who wants to go on vacation with the possibility of a hurricane ruining their time, and they told me the new dates were available but it would cost me $to change the dates of my hotel but I would have to change my flights firstWhen I told them about the call from Friday night they said sure we can call the hotel again to see if they will just accommodate meI hung up, called *** Airlines, paid $pp to change the dates, and called Orbitz right backAfter changing my flights, now Orbitz is claiming that I will have to pay $something dollars to change the dates of my hotel! They are insane! The price to change my flights and hotel is same price I originally paid for the packageSave yourself a headache and book separately and directly with hotels and airlinesNow they want me to wait 24-hours for them to investigate "agent error"What I originally thought was a deal is just a hassle and they are just trying to rob me blindBe careful people!! Worst experience ever!!!

Initial Business Response /* (1000, 5, 2014/05/03) */
Hi Mr.***
Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to your concerns
I understand that a hotel reservation was requested via *** However, you've
stated that the representative did not honor locale requestFurther upon arrival at the hotel, you found that the quality was less than expected for a Star Hotel, 2-night $137.98USD; and requested cancellation with refund, and removal to a more desirable property
Mr.*** regrettably, Orbitz and ***are independent organizationsPlease understand while we share our access to over 750, with ***in an affiliate relationship, as well as assisting with service requests; we are not responsible for hotel quality issues or any property safety/security concernsAll suppliers offered via Orbitz.com and any affiliates are independent and held fully responsible for resolving these internal hotel quality and operational concerns
Unfortunately local property concerns are not within Orbitz or affiliate purview - only the actual hotel management/owner is able to review and improve these aspects of internal hotel operation and customer satisfactionWhen learning of such concerns, Orbitz would reach out to the responsible party- the hotelIn this case, as you mentioned, service representatives immediately contacted the hotel on your behalf
Regrettably their efforts to extract refund on your behalf were unsuccessfulTherefore, as ***refund was denied, ***was not able to provide refund to youPlease know that Orbitz is typically not able or responsible to provide refund in lieu of ***
Further from review of the reservation confirmation immediately received the Cancellation Policy of the hotel as agreed is requires penalty ($70.49USD) in the event of cancellation prior to 2:00PM local check-in; after the reservation is fully non-refundable
Mr.*** I wish that our response could be more favorable as I understand that this occasion was in celebration of wedding anniversaryTherefore as a gesture of goodwill and offer of amicable resolution to your concern, I'm offering either an Orbitz Prepaid Hotel Promotional Code in the amount of $150USD, valid for discount on Prepaid Hotel qualifying Prepaid hotel reservations booked via Orbitz.com prior to May 3, 2015; or refund of the Orbitz/***Hotel reservation in the amount of $137.98USD (waiving the applicable penalty$70.49USD)
Please do let me know if either resolution is agreeable for youI will be happy to issue either the Orbitz Prepaid Hotel Promotional Code or process refund to full card ending ***
Mr.*** please know that if refund to original card is requested, Orbitz would need the full card info provided securely via the Revdex.com as you've reached out to Orbitz.com and not the Affiliate ***for this matter
Thank you for allowing Orbitz to investigate this travel eventWe look forward to your response and do hope for your consideration of our offer
Kind Regards,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (2000, 7, 2014/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Though we are accepting the response, we are confused as to why Orbitz is blaming ***when we specifically booked through Orbitz and have confirmation numbers from themRegardless, my husband and I talked about it and we would like to accept the $137.98USD and are willing to close this case once the money is receivedLet me know how to further proceed with sending my credit card information so it is sent the the right account
I appreciate help from Revdex.com
Mrand Mrs.***
Consumer Response /* (3000, 13, 2014/05/14) */
***
12:PM (hours ago)
to me
Hi ***
Im so sorry for all these, but Orbitz hasn't email us or done anything else to comply of what they offered
What can we do now?
***
Business Response /* (4000, 15, 2014/05/15) */
Thank you for your considerate response
If you would please provide the full credit card info as requested- I'll be able to process your credit of $137.98USD via the Orbitz.com billing system directlyPlease understand, your original booking was actually made via an independent affiliate
While Orbitz provides service support, access to our hotel suppliers, and some processing - as a matter of business we strive to keep customer records separate secure at all times
For that reason, as we explained in our response - your billing info is required for Orbitz WorldWide to initiate your credit processingYour credit will be returned from Orbitz "coffers"- not *** as a gesture of our goodwill and amicable resolution
Mr.*** , please do provide the requested info via the secure channel of the Revdex.com so that we can resolve this issue quickly on your behalf
Kindly,
***
Orbitz Customer Relations
Chicago, IL
Consumer Response /* (3000, 17, 2014/05/15) */
***
12:PM (minutes ago)
to me
Dear ***
Thank you so much for all your help
Here is my information:
Visa Card *** ***Security *** Name *** Expiration 02/
Any questions do not hesitate to call me
***
Business Response /* (4000, 19, 2014/05/16) */
Hi Mr.*** and Mrs.***
Please know that credit, as agreed, in the amount of $137.98USD has been authorized for card ending *** as provided by Mrs.*** Thank you for providing the necessary info for credit/refund processing
Typically our credits process within 5-business daysPlease do let me know if credit is not receivedThank you for your consideration, patience, and acceptance of our final resolution to your concern
Kind Regards,
***
Orbitz Customer Relations
Chicago, IL
Consumer Response /* (450, 21, 2014/05/21) */
Case ***
Inbox
x
***
8:AM (hours ago)
to me
Good morning ***
Just to let you know that we received the money $from Orbitz
I want to thank your help in resolving this case
Anything else you need, please let me know
***

April 13,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #***) regarding the best price guarantee refund request.
Our records show on March 21, 2017, Mr*** self-booked an Orbitz.com flight reservation via booking number *** in the amount of $We understand from the customer’s complaint, he found a lower of $and a best price guarantee application was submittedMr*** also stated Orbitz is not complying with the best price guarantee rules and is requesting a refund of the price difference and the $Orbucks to be placed on her account
Upon researching the customer’s complaint, we can confirm on April 4, 2017, when Mr*** brought this matter to our attention, a credit in the amount of $was process back to each original form of payment and a $credit of bonus Orbucks were placed on Mr*** account
Orbitz’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he encountered in resolving this matterAs the issue has been resolved to Mr*** desired outcome, Orbitz considers this matter closed
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Dear Ms***,The Revdex.com has shared your recent correspondence pertaining to your refund request in the amount of $for Itinerary number ***On behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account
and respond to your concerns.Upon reviewing your account, our records indicate on February 1, 2016, you reserved a *** *** Way flight reservation using the self-service tool on the Orbitz.com websiteTravel was departing on *** Airlines, departing April 9, 2016, from Atlanta, Georgia to Los Angeles, CaliforniaOn April 10, 2016, the customer is traveling on *** Airlines, departing from Los Angeles, California to Atlanta, Georgia, for *** passenger.Upon further research, we were able to confirm that you did contact Orbitz to cancel your flight reservations for a full refundOn February 4, 2016, a refund in the amount of $was refunded on the Orbitz Flight ProtectionOn February 12, 2016, Orbitz processed a refund in the amount of $for the flight portion of the itinerary back the original form of paymentThe time it takes for you to receive a refund depends on how quickly your credit card company processes refundsMs***, thank you again for the opportunity to review your account and respond to your concerns. We do appreciate your business, and hope that we have a future opportunity to serve youSincerely, *** ***Orbitz Customer Relations Tell us why here