Orbitz

Dear Ms. [redacted],The Revdex.com has shared with us your recent
correspondence regarding your Orbitz experience. It is my understanding that
you intended to book a ticket for your daughter; however, the ticket was booked
in your name. I appreciate the opportunity to review your account...

and respond
to you.On behalf of my colleagues at Orbitz, I sincerely
apologize for this unfortunate situation.Please know it is the responsibility of the Orbitz member
or the person using the account on the member’s behalf to confirm all travel
specifications before completing the booking process.  Orbitz is explicit in the importance of
reconfirming the traveler and itinerary selections.  Throughout the booking process and prior to
the final selection, the website recaps the selections made by the member.  The traveler name is highlighted above the
purchase button on the final ‘Review and purchase’ page, along with a link to
change the traveler name, if necessary.The ‘Review and purchase’ page presented Miriam [redacted] as
the traveler and you agreed to book the ticket.  The booking could not have been consummated without your explicit
agreement to the fare rules.  Once the
airline confirms your reservation and a ticket has been issued, Orbitz confirms
the ticket number, traveler and itinerary details to our members in a ‘Travel
Document’ email, which is typically sent to you within 1 hour of you completing
the booking.Ms. [redacted], certainly mistakes can happen, particularly on
the Internet.  If a mistake is brought to
our attention within 24 hours of the booking, Orbitz may have the ability to
void the ticket sale.  In this case, the
sale has been reported to the airline and Orbitz cannot change the passenger
name.While I recognize your disappointment, Orbitz is unable
to comply with your request for a name change.  All airline tickets are non-transferable and once issued, airlines do
not allow passengers to change names on tickets.  As a travel agency, Orbitz is a distributor
of tickets for the airlines and is required to apply the rules and restrictions
of the airline carrier.Nevertheless, we do value you as a customer, and while we
cannot provide you with a refund for the ticket, as a gesture of sincerity for
your disappointing experience we would like to offer you a future travel
voucher in the amount of $427.20 to be used on your next Orbitz.com booking. Our
voucher is meant to emphasize our commitment to you, and we remain hopeful you
will continue using Orbitz for your travel planning needs.Here are the instructions for
the future travel voucher:When you make your next booking
on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us
at [email protected].  Please reference case number [redacted] and my letter offering the $427.20 voucher in your
request.  Orbitz will then issue a credit to the card used for the new
booking.  This offer is valid for one year from the date of this letter,
until December 7, 2016.Ms. [redacted], we wish our reply could be more
favorable.  Please be assured that Orbitz
values your business and we hope to have a future opportunity to restore your
confidence in our service and products.Sincerely,Shalon [redacted]Orbitz Customer RelationsChicago, IL

November 21, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint she is unhappy about the price increase experienced while attempting to book a reservation. Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We utilize a live inventory system for our flight reservations. The inventory is updated regularly as purchases are made and prices change. These updates are directly linked to the vendors availability. We regret if the customer felt the prices were not competitive. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Orbitz is unable to alter the airlines rates to reflect the price that was first displayed to Ms. [redacted].We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

January 26, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]
Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight reservation. We understand from the customers complaint she is unhappy about not being able to purchase a flight at the price advertised along with site errors encountered when attempting to finalize her reservation.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We utilize a live inventory system for our flight reservations. The inventory is updated regularly as purchases are made and prices change. These updates are directly linked to the vendors availability. We regret if the customer felt the prices were not competitive. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued.When a customer makes a purchase, Orbitz applies a credit authorization toward the credit card to determine if the card is valid. This is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is different. Although the credit card authorization is attempted on our website, they are not charges from Orbitz. We regret that the customer was inconvenienced by recent charges when attempting to book their flights. Typically, our system authorizes a small amount to ensure that the credit card is valid. Once we receive that authorization, we forward the information to the airline so that they may charge the customer directly for the flights.We apologize for any inconvenience this lapse in time may have caused Ms. [redacted] We would also like to apologize for the customer service issues experienced in trying to obtain confirmation of her reservation and its associated charges. We would like Ms. [redacted] to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members. We are able to confirm that on January 4, 2017 a call was made into our customer service. The agent was able to confirm the reservation with the airlines and send an email to the customer confirming the outbound flight. We again, sincerely apologize for the confusion.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

August 18, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]
Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint she is unhappy about the price increase that took place while attempting to book.Our records indicate that on July 30, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz website. The customer purchased a five night hotel reservation at Tidelands Caribbean Hotel and Suites, checking in on August 11, 2016, and checking out on August 16, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We utilize a live inventory system for our car reservations. The inventory is updated regularly as purchases are made and prices change. These updates are directly linked to the vendors availability. We regret if the customer felt the prices were not competitive. At this time we are unable to offer compensation to the customer due to the price increase.As prices will fluctuate, Orbitz offers our Best Price Guarantee promotion as a benefit to our customers. The benefit is that we will match the price if a lower price is found online. There are many terms and conditions with the Best Price Guarantee policy. Some of the terms are as follows:• The lower price must be found and submitted within 24 hours of purchase• The Best Price Guarantee claim must be submitted online• Not all travel items are eligible for the Best Price Guarantee• The lower price must be shown in a screen shot in United States currency• The items with the lower price must identical (i.e. same hotel, room type, check-in and check-out dates) The full terms and conditions of the Best Price Guarantee can be found at the link below.https://www.orbitz.com/p/info-other/guaranteesIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

April 11, 2016
Revdex.com
Complaint Department – Orbitz.com
Re: Orbitz Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns...

which have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight and hotel vacation package reservations. We understand the customer is requesting a full refund for their reservations.
Our records indicate on March 11, 2016, the customer booked flight and hotel vacation package reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Travel was on [redacted], departing June 7, 2016, from Orlando, Florida to Santo Domingo, Dominican Republic, returning June 13, 2016, for one passenger. Hotel accommodations were at the Hotel [redacted], checking in June 9, 2016, for four nights. The Orbitz waiver was booked in conjunction with the vacation package reservations, for a total amount of $679.36.
Upon further research, we were able to confirm March 14, 2016, the customer contacted Orbitz regarding cancelling their vacation package reservations. On March 14, 2016, the amount of $130.44 was refunded back to the customer’s original form of payment. On April 1, 2016, the remaining amount of $548.92 was refunded back to the customer’s original form of payment, for a full refund of $679.36.
The amount of time it takes for Ms. [redacted] to receive a refund depends upon how quickly her credit card processes refunds.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

November 18, 2016Revdex.comComplaint Department – Orbitz Re: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Mr. [redacted] complaint he is requesting a refund of his canceled flight reservations.Our records indicate that on May 7, 2016 the customer self-booked round trip flight for two passengers on Orbitz.com. The customers flights were operated by [redacted] Airways, departing from New York, NY to Punta Cana on February 18, 2017 and returning on February 25, 2017.From time to time and for a variety of reasons, airlines issue schedule changes. We understand that these changes can be inconvenient, time consuming and not customer friendly. However, Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. American Airlines and United Airlines were the operating carriers and merchants of record for the customers flights (the entity that received the funds and the companies that charge the credit card) on this itinerary. Orbitz has no control over when, or how often, airline initiated schedule changes occur. Orbitz cannot provide alternative flight options unless approved by the airline, and must adhere to the airline’s policies.We are able to confirm that this matter was resolved on September 2, 2016 [redacted] Airways processed a full refund of the flight reservation. The amount of time it takes the customer to receive the refund depends on the airlines and the customers banking institution. The airlines also provided the bank reference number [redacted]We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Hello, I am sorry about not replying to message on Revdex.com site. I did not get any emails until this one, so I assumed the complaint was still being processed. I would just like to let you know that Orbitz refunded me the full amount, so I would like to thank you for helping me resolve this issue. I am pretty sure without your help I would not have been able to get my money back. So the ticket should be closed as "customer is happy with solution":) Thank you very much again...and sorry for adding unnecessary work by writing this email, but I wanted to thank you, and inform you that the solution was to my liking. Have a nice weekend![redacted]
Sincerely,
[redacted]

June 19, 2017
 
Revdex.com
Orbitz.com   
Complaint Department
 
Re: Orbitz Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for taking the time to contact Orbitz Inc. regarding an issue from our customer.  We appreciate...

the Revdex.com allowing us to address the comments and concerns which have been brought to our attention.  Orbitz Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
 
Orbitz Inc. is responding to the consumer complaint from Miss [redacted] (Revdex.com case number [redacted]) regarding a question about provision of her credit card information to the airline that she booked through on our website and foreign transaction fees.
 
Our records reflect on June 15, 2017 Ms. [redacted] accessed Orbitz.com and self-booked itinerary # [redacted] for flights aboard Air [redacted], departing from Mumbai, India August 27, 2017 for [redacted] [redacted], returning September 1, 2017. 
 
By completing her booking on our website, Ms. [redacted] agreed to our Privacy Policy. Our Privacy Policy specifically provides as follows:
 
This website may share your information with the following entities:
Suppliers, such as hotel, airline, car rental, and activity providers, who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such. By making a reservation through this site, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Orbitz and personal information disclosed to them is subject to the applicable supplier's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through this site.
 
As Orbitz acts only as a third party booking intermediary, and the airline is the merchant of record, and the entity that charges the customer’s credit card, Orbitz must provide the information to the airline so that they may place the charges for their tickets on the customer’s account.  Also, as the customer booked on our USA site for foreign flights, and charges were calculated in US Dollars, the foreign airline making the actual charges would charge any foreign conversion rate or transaction fees due.  Orbitz, acting as a booking agent is subject to the terms and conditions of t6he vendors who utilize our booking services.
The only mention we find in case notes of an offer for Orbucks compensation was for a completely different itinerary and flights that the customer was considering rebooking due to a discrepancy in time she needed to fly.  The offer of Orbucks appears to have been to offset the price difference for the new flight.   This was not due to an Orbitz error, but only offered as a courtesy.  The flight was not changed and the Orbucks were not added.
As we do not see any error on the part of Orbitz, and booking information was correctly transferred to Air [redacted] , we would not offer any compensation to Ms. [redacted] for transferring her information to the airline she chose to book with or the foreign transaction and conversion fees, which are a normal part of a foreign booking process. 
We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Tier 3 Corporate Customer Service

May 15, 2018
 
Revdex.com
Orbitz.com - Complaint Department
 
Re: Expedia Case #: [redacted]
 
Dear Revdex.com,
 
Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, Mrs. Jennifer [redacted]
 
We have further researched Ms. [redacted] complaint (Revdex.com case number [redacted]) regarding a refund due under the Orbitz Travel Protection Plan. .
 
Our records show this matter was resolved on May 11, 2018 when the customer contacted Orbitz.com and our agent refunded her itinerary in full, as authorized in our previous response.  Orbitz now considers this matter to be closed.
 
Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attention. As this matter has been resolved, we respectfully request the Revdex.com close this case. 
 
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
 
Sincerely,
 
Roseanne [redacted]
Tier 3 Corporate Customer Service

Complaint: [redacted]
I am rejecting this response because:  The [redacted] Hotel signs a contract with Orbitz. Orbitz acts as a middleman and did nothing to provide a refund.  Management was away for Easter vacation and I had to get involved because Orbitz was helpless. They should allow an exception at least once. Orbitz said via telephone they issue refunds within a 24 hour period but my last phone call, (after many calls) they said this excludes hotels eve if it doesn't say non refundable. Orbitz reps and management have lied to me after keeping on numerous phone calls for more than an hour.  Ivan a manager in the Philippines office said he was processing a refund  he had me on hold for about an hour. He said he spoke with [redacted] and to wait 24 hours for email refund confirmation. I will stand by what I was told by [redacted] the manager at Orbitz from telephone confirmation 4/3/17. Orbitz should allow the exception and if they can't refund me they should issue me a $634 credit to use within one year 4/3/18. They can't have management lie because they feel helpless with a customer. Many others are complaining about the same issues under complaints with Orbitz via internet. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is not clear to me what additional information is needed for research.  It took nearly a month for any response and I'm therefore leery that granting additional time - without details as to the current delay - will provide a sufficient response
Sincerely,
[redacted]

March 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: S-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which have...

been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservations. We understand the customer is requesting that Orbitz honor their Best Price Guarantee submission.Our records indicate on March 17, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz website. Travel is on [redacted] Airways, departing April 5, 2016, from John F. Kennedy, New York to Albuquerque, New Mexico, returning September 20, 2016, for one passenger.On March 23, 2016, Orbitz processed a refund in the amount of $21.99 back to the customer’s original form of payment as a goodwill gesture. The amount of time it takes to receive a refund depends on how quickly the customer’s credit card company takes to process refunds.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, [redacted]Tier 3 Customer Service

Complaint Department     Re: Orbitz.com Case #: [redacted]     Dear Revdex.com,     Thank you for forwarding the Revdex.com consumer rebuttal from [redacted].  We regret to hear Mr. [redacted] did not accept our response and/or resolution offered.   As previously advised, on June 27, 2017, the emailed confirmation that was sent to the customer at the time of the booking reflects the room types were the traditional room with one king bed for each room. There was nothing on the confirmation that reflected that the customer booked an all-inclusive.   Orbitz.com does not offer the all-inclusive room type to be booked on our site; this room type can only be booked directly with the hotel.    Orbitz.com is unable to honor the request for the refund and request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further.   We thank you for allowing us to address this matter further.   Sincerely,   [redacted] Corporate Customer Service

December 28, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint they are requesting compensation as they did not receive premium economy seats.Our records indicate that on February 3, 2016 the customer self-booked round trip flight for one passenger on Orbitz.com under itinerary [redacted]. The customers flights were operated by [redacted], departing from Chicago, IL to Chengdu on May 9, 2016 and returning on August 18, 2016. The customer purchased Economy / Coach class tickets.Our records also indicate that on February 3, 2016 the customer self-booked round trip flight for one passenger on Orbitz.com under itinerary [redacted]. The customers flights were operated by [redacted], departing from Chicago, IL to Chengdu on May 9, 2016 and returning on August 18, 2016. The customer purchased Economy / Coach class tickets.Our records confirm that on February 9, 2016 the customer was contacted by our corporate customer service agent and advised that the tickets were originally purchased in Economy / Coach class and we are unable to upgrade these tickets to premium economy as the airline carrier did not permit it. Due to this we are unable to provide compensation.We thank you for allowing us the opportunity to address the issues that were brought to our attention.  If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

November 3, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Yuk [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on October 17, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a one night hotel reservation at Sheraton Grand Macao Hotel, Cotai Central, checking in on October 29, 2017 and checking out on October 30, 2017.Starting on October 19, 2016 the customer submitted multiple BPG claims. After reviewing the claims we understand that all claims were denied due to the lower rate not be available at the time of validation. We apologize for any inconvenience this lapse in time may have caused. We would also like to apologize for the customer service issues experienced in trying to obtain a price match of the reservation. We would like the customer to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.After further review of the lowest price match submitted by the customer on October 20, 2016 we are able to validate the customers claim. As of November 3, 2016 Orbitz has submitted a refund of $2.55. 50 Orbucks was also added to the customers account.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden [redacted]Tier 3 Customer Service

April 4, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought...

to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted] complaint she is unhappy about the website showing her flight was canceled.Our records indicate on March 14, 2016 the customer self-booked a round-trip flight reservations. The customers departure flights were operated by All [redacted] Airways were scheduled to depart from San Francisco, CA to Manila on November 27, 2016. The customers return flights were scheduled to return on March 21, 2017.After reviewing Ms. [redacted] online reservation we are able to verify that the reservation is displayed as cancel. Orbitz researched the customers flight record further and verified that there was no cancelation of the flights. Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As All [redacted] Airways was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules the customer agreed to at the time of booking, both tickets were non-refundable.On April 4, 2017 Orbitz reached out to All [redacted] Airways to request a refund of the reservation. The advised that they see Ms. [redacted] fully utilized her reservation therefore they will not authorize a full refund of the reservation. The then advised that if Ms. [redacted] would like proof that she used the reservation she must call their 24 hour customer service and request a boarding certificate to be mailed to her. Please use the information below to contact All [redacted] Airways.Customer Service Number: [redacted]Ticket Number: [redacted]We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:On July 6th when using the credit to book a new flight, I was told by Orbitz customer service rep that the rebooking fee was WAIVED and I ONLY needed to pay $91 to use the credit. I should not have to loose so much money due to incompetence on their reps. On July 20th I was asked if I wanted to cancel my flight and my response was "no" because I now have a wedding booked and it is too late to purchase new tickets anyway. AT NO TIME WAS I OFFERED A REFUND. WHO SAYS NO THANK YOU, DO NOT GIVE ME MY MONEY BACK??????I do not want a $100 voucher as I will never use Orbitz again. I only want my case documented correctly at this point.
[redacted]

Complaint: [redacted]
I am rejecting this response because:Orbitz called me precisely one time from a blocked number while I was in a meeting at work and left no way to respond. There's ample evidence in my Orbitz account and in the history of this reservation that:- I called five times from April 6 through the end of the month to modify the reservation as provided under Orbitz and [redacted] policies and - Orbitz confirmed the change with me each time and - Orbitz charged me the change fee each time and- Orbitz emailed me 24 hours later each time to say that [redacted] had cancelled the flights, while the real problem (which I determined by calling [redacted] on three occasions) was that Orbitz had failed to transfer the credit to [redacted] and [redacted] had cancelled my itinerary as a result. Orbitz has all the information it needs, and it has made almost no attempt to contact me, let alone to resolve this.
Sincerely,
[redacted]

December 8, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz...

is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Mr. Ghoukassian’s complaint he is requesting a refund of his ticket.After further review of the customers complaint we are able to verify that the customer has contacted us regarding this exact complaint through the Department of Justice. We are currently in contact with the airlines in regards to refunding the customers ticket.As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Dear [redacted],   The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. It is my understanding you canceled a reservation to London within 7 hours of booking and have yet to receive the refund for the tickets. I appreciate the...

opportunity to review your account and respond to you.   On behalf of Orbitz, I would like to apologize for any frustration this has caused you.   Upon further research, we were able to confirm on January 31, 2016, when you contacted Orbitz to cancel the flight reservations, the representative voided only one of the passengers on the flight itinerary. At that time the amount of $1,233.06 was returned to the original form of payment. However, you then contacted Orbitz again on February 22, 2016 and at that time the amount of $3,216.38 was processed back to the original form of payment.   Please know the amount of time it takes for the customer to receive a refund depends on how quickly their credit card company processes refunds.   We appreciated your business and hope you will continue to use Orbitz in the future for your travel needs.   Sincerely, [redacted] Orbitz Customer Relations Chicago, IL