Orbitz

April 11, 2018 Revdex.com Central Ontario Complaint Department Re: Orbitz Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention. Orbitz, Inc. is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz.com is responding to the consumer complaint from [redacted] (Revdex.com complaint [redacted]) regarding a complaint about what she claims is a scam. Upon researching the customer’s complaint, we were unable to find any itinerary related to the account. The email address provided is also not linked to any account for our line of business. For quicker assistance Ms. [redacted] may wish to contact Orbitz by phone to speak to a supervisor and provide the email address so they may look up her account. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Orbitz Customer Support

July 13,
"Arial","sans-serif";">Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding flight reservationsWe understand the customer is requesting a refund for her non-refundable flight reservations
Our records indicate that on May 30, 2016, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Orbitz websiteTravel is on Air [redacted], departing September 2, 2016, from San Francisco, California to Zagreb, Croatia, returning September 10, 2016, for two passengersThe Orbitz Flight Protection was booked in conjunction with the flight reservations Upon further research, we were able to confirm that on June 24, 2016, the customer contacted Orbitz to inquire about cancelling their flight reservationsThe assisting representative advised the customer that their flight reservations were non-refundable and non-transferableThe customer would retain a future use credit with Air [redacted] valid for one year from the original ticket issue date, and would incur a $per ticket change penalty at the time new tickets are issuedAs the customer declined to cancel their reservations, no changes or cancellations were made at that time
On July 13, 2016, Orbitz advocated on the behalf of Ms[redacted] with Air [redacted], who advised that the type of tickets booked by the customer are non-refundable, and they are unable provide authorization for an exception refund Regarding the Orbitz Flight Protection; Orbitz does not administer nor outline the coverage of the insurance policy, we cannot dictate the definitions of a covered service. [redacted] Berkley Travel is our administrator for assistance and can be reached by calling 1-[redacted].
Orbitz makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide your selection details on several pages for your review including the final payment screenWhen acting as their own travel agent it is each customer's responsibility to review the details of their itinerary prior to finalizing any reservation
Please note that Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Each airline has its own specific set of policies and procedures, as does each ticket purchased or package reservedAir [redacted] was the operating carrier and merchant of record (the entity that received the customer's funds and the company that charged their credit card)Any change fees are set and collected by the airlineWe hope you understand that we must abide by the rules and restrictions set forth by travel providers with which we do business, such as Air [redacted]
SUPPLIER RULES AND RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you selectPlease read these additional terms and conditions carefullyIn particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier's websiteYou agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or servicesAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeWe reserve the right to cancel your booking if full payment is not received in a timely fashion
You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation Given the above, we are unable to offer the customer any additional compensation As Ms[redacted] flight reservations are currently confirmed, if she would like to cancel her flight reservations she can contact Orbitz customer support at (844) [redacted]Our agents are available hours a day, seven days a week We hope that with the information provided, we have addressed all of the customer's concerns and look forward to assisting them further with their future travel needs
If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
[redacted]
Tier Customer Service

May 05, 2017 Revdex.com Orbitz – Alaska, Oregon & Western Washington Complaint Department Re: Orbitz Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Chloe [redacted] (Revdex.com complaint #[redacted]) regarding a hotel reservation refund request. On April 10, 2017, Ms. [redacted] self-booked a non-refundable hotel collect reservation. The trip start date was for April 16, 2017. The amount paid for the hotel reservation was $2500.00. We understand from Ms. [redacted]’s complaint, she claims the hotel previously approved a full refund on her non-refundable booking. Ms. [redacted] also mentions Orbitz provided her card number to the hotel who charged her the amount of the reservation. Ms. [redacted] is requesting a refund of $2500.00 which is the full amount of the reservation. Upon researching the customer’s complaint, we can confirm that Ms. [redacted] booked a hotel collect reservation which means the hotel charges the customer directly. When a hotel collect reservation is made the customer agrees to the terms and conditions of the hotel. This includes the hotel charging the customers card directly and directly handling all issues related to the reservation. We have also confirmed directly with the hotel and the corporate director of the hotel. They have confirmed no refund was ever approved for Ms. [redacted]. Additionally the name provided by the customer is not recognized as an employee of anyone working at the resort company. The hotel has mentioned Ms. [redacted] has contacted them directly and attempted to have this reservation refunded to her. Ms. [redacted] has been advised no refund will be provided by the hotel. As you may know, Orbitz.com acts as an independent agent for reservations for airlines, car rental companies, and hotels. We are unable to change rules imposed by the hotel or provide credit. We do regret any inconvenience Ms. [redacted] has encountered in resolving this matter. Based on the information provided above, Orbitz considers this matter closed. Sincerely, [redacted] Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
Orbitz is not telling the facts. I called several times and was told I would be called back with a flight. While I was on the phone calls were hung up from your end only leaving me to call again and wait for over 45min for Orbitz to pick up. In this day in time companies make excuses for mistakes they make blaming the customer for poor service or keeping money. The amount of money I lost is over$1000 dollars and when I called the car rental to extend my rental and I was informed the rental company received close to $500 dollars less than what I paid Orbitz. You stole from me and kept avoiding changing my flight until I could not change it. Your representative contacted AA 1 hour after the flight was supposed to be taken and finally these were 3 tickets not 1. If Orbitz chooses not to compensate in some form, I will [redacted] legally. Thank you.
Sincerely,
[redacted]

April 21, 2018 Revdex.com Chicago and Norther Illinois Complaint DepartmentRE: Orbitz Case [redacted]Dear Revdex.com, Thank you for contacting Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a flight. Our records show on August 23, 2018 [redacted], or a person authorized by her, booked a roundtrip flight with [redacted] Canada traveling from Sao Paulo to Milwaukee on December 11, 2017, and returning on May 7, 2018, and flight insurance coverage with [redacted] Affinity Insurance company for a total of $1231.26.Our customer contacted us after the outbound flight was completed to inquire on changing the return flight. On the first contact pricing was provided that was not preferred. On the second contact the preferred flights were no longer available. There was one flight possibility that was not preferred.On a third contact our customer requested to be escalated to a manager without providing any details. Once the call was escalated and the customers details were provided, we found that a manager in a different support center was required. A transfer to was offered to the other support center, which was declined in favor of receiving an address for written correspondence. After receiving the complaint from the Revdex.com, we attempted to contact [redacted] and see if we can assist with changes, within the policy of the airline, and in accordance with the airlines fare rules, for the flight which is available. Regrettably, we were unable to speak directly to anyone. Airline inventory and pricing is limited and subject to change without notice. As such, it cannot be provided or priced via voicemail or email.Orbitz.com is a third-party website that offers travel items for sale from vendors, such as airlines. Changes to flights, flight inventory, flight pricing and fare rules are that of the airline vendor. Orbitz.com is unable to change or override the policies, inventory, or pricing of the vendor.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Corporate Customer Service

July 12, 2016Revdex.comComplaint Department – Orbitz Re: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought...

to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint she is requesting a refund of one of her tickets.Our records indicate on June 14, 2016 the customer self-booked a round trip flight for one travelers. The flight reservation was operated by [redacted] Airlines, with flights departing on June 30, 2016 from Miami, FL to Istanbul on July 10, 2016. We are able to confirm that due to a site error the customers reservation was booked twice. Our records reflect multiple calls made by the customer to refund one of the reservations due to the error. As an effort to advocate on Ms. [redacted] behalf we contacted [redacted] Airlines and spoke to an agent who advised us that the ticket associated with itinerary [redacted] was fully refunded. The time it takes the refund to post to the customer’s account depends on the time it takes the airlines and the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/10/12) */
Dear Mr[redacted]
The Revdex.com has advised us of your complaint regarding a recent hotel
reservation booked through our site. My understanding is that after you booked the
reservation, you saw a lower rate, when you contacted us,...

they declined to honor it, but
instead offered you a full refund.
On behalf of Orbitz, I apologize for this inconvenience. I have reviewed this booking and
the remarks that were documented by our contact center. In order for us to process
a Best Price Guarantee, it is necessary to fill out the claim form. It appears that this
was not done. That is why at that point, the agent offered to cancel and refund the booking.
Please be assured that we appreciate your business. As a gesture of goodwill, I have deposited $100 in Orbucks into your Orbitz account. Please be aware that for future, you would need to apply via the Best Price Guarantee online path.
Thank you for reaching out to us in this matter.
Sincerely,
[redacted]
Orbitz Customer Relations

May 4, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to...

our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted]’s complaint she is requesting a refund for a flight reservation. On May 4, 2016, we attempted to contact Ms. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Upon further research, we are unable to locate an Orbitz.com account related to Ms. [redacted] complaint. We respectfully request that the customer provide us with an email address used to book the reservation and the itinerary number. The requested information will enable us to appropriately address Ms. [redacted]’s concerns. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

May 8, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear [redacted] did not accept our response and/or resolution offered.Per the customers complaint they are unhappy about the cheaper rate that was offered by the car rental company. In order for Orbitz to offer the discounted prices on our website we purchase car reservations in bulk, a minimum of one year in advance at a contracted rate. The rate we then charge is still usually lower than any other published price.However, after we purchase the reservations the car rental company has the option of modifying their rates as they wish to match their inventory or business needs. This is something we have no control over and may be lower than the price we currently offer.In regards to the flight reservation we are able to confirm that the customer called customer service multiple times. The customer spoke to an agent in our corporate office to change their reservation. During the call the customer was advised that they would have to pay for the change fee and the difference in fare. The customer only wanted to pay for the change penalty fee. [redacted] Airlines offered to assist the customer with changing the reservation. Due to the customer being uncomfortable providing their credit card number to our agent, they transferred the call to [redacted] Airlines. The customer called multiple times after that to cancel the reservation and were unsuccessful. As the reservation was not canceled or changed [redacted] Airlines tagged the customer as a no show causing the rest of the ticket to not have any value. At this point in time Orbitz is unable to refund [redacted] for the rest of the reservation.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Corporate Customer Service

March 29, 2016
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: O-[redacted]
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer.  We appreciate the Revdex.com allowing us to address the comments and concerns which...

have been brought to our attention.  Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding hotel reservations. We understand the customer is a refund a refund for her canceled hotel reservations.
Our records indicate on February 26, 2016, the customer booked hotel reservations – itinerary [redacted]. Hotel accommodations were at the [redacted], checking in March 10, 2016, for two nights.
Upon further research, we were able to confirm February 29, 2016, the customer contacted Orbitz to cancel their hotel reservations. The terms and conditions agreed to by the customer stated the reservations were non-refundable. As such, Orbitz advocated on the behalf of the customer with the hotel, who advised they will not charge the customer for the hotel reservations.
On March 22, 2016, the customer contacted Orbitz regarding the status of the refund. At that time Orbitz contacted the [redacted], who advised that the refund had been processed back to the customer’s original form of payment.
The amount of time it takes for the customer to receive a refund depends on the length of time it takes the vendor and their credit company to process refunds.
Orbitz serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by vendors. As the [redacted] is the merchant of record i.e. the company who charges the customer’s credit card, Orbitz is subject to the rules and restrictions of the vendors whose services we sell. We act only as an agent for their product and do not have the authority to override their refund processes or timing.
We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting them further with their future travel needs.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
Sincerely,
[redacted]
Tier 3 Customer Service

Dear Ms. [redacted], The Revdex.com has shared your recent correspondence pertaining to the problems you encountered on your arrival at the [redacted] Ogden.  On behalf of Orbitz, I apologize for this disappointing experience, and I appreciate the opportunity to review your...

account and respond to your concerns. Our records indicate on February 16, 2016, accommodations were reserved at the Comforts [redacted] Ogden from February 26, 2016, to February 28, 2016 via our website. Upon receipt of your correspondence, we have verified on February 26, 2016, you contacted Orbitz upon arrival at the hotel, as you were advised the hotel was unable to fulfill your reservation. We apologize for any inconvenience has caused. At this time, we are requesting that you provide a copy of your credit card statement or receipt reflecting the additional charges incurred by the hotel. You may submit the information through the complaint submission on the Revdex.com website. This information will enable us to appropriately address the situation and upon receipt. We thank you for allowing us the opportunity to address the issues, brought to our attention. We look forward to hearing from you.               Sincerely,[redacted]Orbitz Customer Relations Tell us why here...

Complaint: [redacted]
I am rejecting this response because: This is the same run around I was given multiple times when I called into orbitz before filing this complaint, unbelievable! It's like these guys are reading from the same bad script. I have already talked to both their customer service line and the customer service line for their so called travel insurance with no resolution.  This response from Orbitz is the same answer they give me over the phone when I call in. If I accepted your “resolution” I would have to pay the $130 fee and then the difference between ticket prices which I have been repeatedly quoted as being around $1500 when the original ticket only cost $569.15! This also seems like some elaborate scam by this company because they quote you around $1500 as the difference in ticket price but if I was to just discard this ticket and purchase a new one on their site the price is around $600. As I said in my original complaint if this is the kind of service I can expect from this company not only will I never do business with them again I plan to make it a point to tell everyone I know not to do business with them. I also plan to post this review on yelp and everywhere else I can think of so that other customers are not ripped off by this company. Please do the right thing orbitz and issue me a refund and I will happily purchase a new ticket from you at current market price.    
Sincerely,
[redacted]

April 28, 2016Revdex.comOrbitz.com Complaint Department Re: Orbitz Case #:O-[redacted]  Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear [redacted] did not accept our response and/or resolution offered.The customer’s new Air [redacted] ticket number issued on April 20, 2016, is [redacted]. Ms. [redacted] may contact Air [redacted] directly or Orbitz to reconfirm her flight details.  As previously advised, a refund in the amount of $137.00 was processed back to the customer’s original form of payment as a one-time courtesy. The length of time it takes for the customer to receive the refund depends on how long it takes the customer’s bank to process refunds.  As the this customer’s complaint was received via Department of Transportation and resolved on April 27, 2016, we respectfully request the Revdex.com close this case. Sincerely, [redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/06/16) */
Dear Ms. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the cancellation policy associated with your reservation. I appreciate the opportunity to review your account and respond to your concerns.
We...

certainly regret to hear of your disappointment in our services; however, as a travel agency, we are required to follow all of our suppliers' rules and restrictions. If you would like to provide the Orbitz record locator associated with the specific reservation in question, I will be happy to review this issue further on your behalf.
Ms. [redacted] thank you again for the opportunity to address your concerns.
Sincerely,
Charlotte [redacted]
Orbitz Customer Relations

Dear Mr. [redacted]   The Revdex.com has shared your recent correspondence pertaining to Orbitz confirmation numbers - [redacted] & [redacted].  I appreciate the opportunity to review your account and respond to your concerns.  ...

Upon reviewing your account, I do show that you confirmed four hotel bookings with Orbitz for August 25 at ** Cancun - All Inclusive. However, you were contacted by ** Cancun on May 13, 2016, that the hotel was under construction and was not able to honor your bookings. Please know that at the time your reservation was made the hotel was not scheduled for any construction.   At Orbitz, we understand the importance of notifying our customers of any changes that occur to your hotel booking. Upon reviewing your reservation, I do show that you were given similar alternate options.   Your three options are –   Option # 1 – Paradisus Playa Del Carmen La Esmeralda located in Playa Del Carmen, Mexico. This property is considered an upgrade because this is a new hotel with more restaurants than ** Cancun with many different facilities.   Option # 2 – Paradisus Cancun located in Cancun, Mexico.  The property has received Four-Diamond honors since 2006 by [redacted]. Option # 3 - Cancellation without penalty.   Mr. [redacted] both the hotel options are similar properties with higher star ratings and sa** amenities as ** Cancun.  As with airlines, hotels are also subject to relocate customers under unforeseen circumstances as in your case.  Please understand ** Cancun made the decision to close the property due to construction and this was not Orbitz’s decision.    Furthermore, I found that you requested a higher priced option due to the hotel’s issues. You have the option to book your preferred the property.  However, you will have to pay the price difference since ** Cancun has offered alternate properties that are sa** or above the star rating of ** Cancun. Orbitz is not in a position to pay for the price difference, because of the options provided by ** Cancun.  Please know that ** Cancun is not an Adult’s only property and that your property choice of Vine by Secrets is higher category property, and the rate was higher even at the ti** you made your original booking.  Furthermore, Vine by Secrets is not associated with Melia properties.   Mr. [redacted] if you can please advise your preference from the above three options provided, I will be happy to assist with your bookings. Please know that Orbitz was doing all possible to assist with your bookings.   We certainly regret your disappointment in our services, but we were making every effort to assist with your requests.    Sincerely,   [redacted] Orbitz Customer Relations Chicago, IL

October 6, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case numbe[redacted] regarding a flight reservation. We understand from Mr. [redacted] complaint he is requesting a refund of the flight booking due to not knowing it was booked.Our records reflect on June 14, 2016 the customer self-booked two one-way flights for one traveler. The customers departure flight was operated by [redacted] Airlines, with flights departing on July 1, 2016 from Philadelphia, PA to Minneapolis–Saint Paul, MN. The customers return flight was operated by [redacted] Airlines and due to depart Minneapolis–Saint Paul, MN to Philadelphia, PA on July 6, 2017.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As [redacted] Airlines and [redacted] Airlines were the merchants of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations. Based on the fare rules the customer agreed to at the time of booking, both carriers stated that their tickets were non-refundable.We are able to confirm that on June 14, 2016 at 12:26 PM an email was sent to the email address on file. Furthermore we are able to confirm that the customer’s credit card was billed in full the same day of purchase. As the customer was aware that the reservation was reserved we are unable to authorize a refund of the flights.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]

January 9, 2018
Revdex.com
Complaint Department – Orbitz
 
Re: Orbitz Case # [redacted] [redacted]
 
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a car rental. We understand from Mr. [redacted] complaint that on December 22, 2017, Enterprise did not have a minivan available. We had reached out to Enterprise on behalf of the customer and was advised that they did not have any vehicles available. Mr. [redacted] stated in his complaint that he had rented a minivan directly at the airport and was charged in the amount of $808.00. He is seeking reimbursement for the difference in cost paid for the new rental in the amount of $571.00.
After further investigation we were able to confirm that Mr. [redacted] rented a minivan through Budget, picking up on December 22, 2017 and dropping off on December 25, 2017. The amount charged for the rental was $590.26.
Please be advise that the carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Orbitz. Orbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Orbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
Orbitz will honor Mr. [redacted]’s request and reimburse the difference in cost of $352.72 for the amount charged for car rental through Budget. Refunds will typically take 3-7 business days to appear on the account.
Again, thank you for allowing us the opportunity to address your concerns. If you have any further questions or concerns, please don’t hesitate to contact us.
 
Sincerely,
[redacted]
Corporate Customer Service

Dear Ms. [redacted], Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns. We apologize again for any confusion with the airline imposed schedule change that occurred, and that the change was not updated via your “My Trips”.  We understand there was inconvenience associated with the confusion, but the flights were utilized, and as the time difference was still within boarding times of the original flight, we are unable to grant your compensation requests.  A $50 future travel voucher has already been issued, and we do hope that you do decide to utilize the voucher in the future. Ms. [redacted], we apologize again for your continued disappointment. Sincerely, [redacted] Orbitz Customer Relations Tell us why here...

August 22, 2017   Revdex.com Chicago & N. Illinois Complaint Department   Re: Orbitz Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. We understand from Mr. and Mrs. [redacted] that on August 8, 2017, they attempted to book flights at $103.00 from Orlando, Florida to New York, New York for travel on February 25, 2018. The booking could not be completed at the time. Mr. and Mrs. [redacted] are requesting that Orbitz honor the price that they viewed August 8, 2017. We regret that Mr. and Mrs. [redacted] experience with Orbitz was not to their satisfaction; however, please be advised that Orbitz uses a real-time reservation database used by travel agents worldwide, listing actual ticket prices, hotel and car availability. In other words, rates are subject to change and are only certain upon purchase. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, [redacted] Corporate Correspondence Team

Dear Mr. [redacted], The Revdex.com has shared your recent correspondence pertaining to your refund request on Itinerary #’s [redacted] and [redacted].  On behalf of Orbitz, I apologize for this disappointing experience, and I appreciate the opportunity to review your account and...

respond to your concerns. Our records indicate on February 16, 2016, two flight reservations – itineraries [redacted] and [redacted] – were reserved using the self-service tool on the Orbitz website. Itinerary [redacted] was a combined one way fare flight reservation, departing March 19, 2016, on [redacted] Airlines from Houston, Texas to Fort Lauderdale, Florida. Travel on March 26, 2016, is on [redacted] Airlines, departing Fort Lauderdale, Florida to Houston, Texas, for one passenger. Itinerary [redacted] was on [redacted] Airlines, departing March 19, 2016, and returning March 26, 2016, for one passenger.Upon further research, we were able to confirm on February 17, 2016, that we were contacted to cancel the reservations for a full refund as they were within the 24 hour cancellation period. At that time, the assisting representative reached out to an air specialist to assist with the processing of the cancellation; however, only the refund of $53.10 for the [redacted] portion of the reservations was refunded at that time. On March 3, 2016, Orbitz processed refunds in the amount of $202.50 for the [redacted] flight reservations and $68.10 for the [redacted] flight reservations, for a total amount of $270.60. The amount of $53.10 was refunded by [redacted] Airlines on February 17, 2016. The amount of time it takes to receive a refund depends on how quickly their credit card company processes refunds. Mr. [redacted], thank you again for the opportunity to address your concerns, and apologize for your disappointing experience.  We do appreciate your business, and hope that we have a future opportunity to serve you in the future.Sincerely, [redacted]Orbitz Customer Relations