Orbitz

Initial Business Response /* (1000, 5, 2014/07/18) */
Dear Mr. [redacted]
The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. I understand you are upset as you state the property you booked with Rent a Villa by [redacted] was...

supposed to be a pool home and not a townhome. I appreciate the opportunity to review your account, and respond to you.
After further research, we do show the property type you selected when booking the reservation was, "4BR/3BA - Standard Townhome - 2 twin (single) beds or 1 king bed and 2 twin (single) beds and 1 queen bed." Per the information listed on the Orbitz website by the property, they do advise that the townhomes do not have private pools.
Nevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience, we would like to offer you a $100 future travel voucher to be used on your next Orbitz.com booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.

Here are the instructions for the future travel voucher:

When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted]@Orbitz.com. Please reference case number XXXXXXX and my email offering the $100 voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this email, until July 18, 2015.
Mr. [redacted], we appreciate your business, and we hope you will continue to use Orbitz in the future for your travel needs.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL

Initial Business Response /* (1000, 5, 2014/03/31) */
Dear Ms.[redacted]
Thank you for contacting Orbitz regarding the recent booking you attempted to complete on our website that failed. On behalf of Orbitz, I sincerely apologize for this disappointing experience.
While we do accept debit...

cards, it is more difficult to get an approval for debit cards because we can only request the information from Visa or Master card, and not directly from the bank. If a reservation is not completed, credit cards will generally hold funds on your account for 3-5 days, while debit cards could hold funds for up to two weeks. This is the banks policy to hold the funds, not Orbitz.
Orbitz cannot confirm a reservation until the airlines provides Orbitz with a confirmation number. In your case, the prices had changed and United Airlines had not yet updated our website. No prices listed on our website are guaranteed until booked and confirmed by the supplier. Once a price is sold out, Orbitz can no longer honor the price that you attempted to book.
Regrettably, Orbitz is not in a position to issue you a refund for the difference in price for the ticket you ended up booking. As a gesture of goodwill, Orbitz has issued you a $50 future travel voucher to use on your next Orbitz.com airline, hotel, or vacation package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected]. Please reference case number[redacted] and my letter offering the $50 voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until March 31, 2015.
Ms.[redacted] Orbitz values your patronage, and we hope to have a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this as a resolution because 1. The voucher didn't work and 2. The money may be back, but we still had to spent over $500+ out of pocket on top of what we spent because of Orbitz' little "mistake". I work very part-time and don't have the money to afford this. My rent and other bills were completely messed up thanks to this mishap, and it was a fraudulent charge, as well as a misrepresentation of what they were actually charging me for. I want some kind of compensation for this gross mistake on ORBITZ' end.
Final Business Response /* (4000, 9, 2014/04/09) */
Dear Ms.[redacted]
Thank you for your response. Regrettably, Orbitz is not in a position to offer further compensation regarding this matter. We have given this matter every consideration and at the same time, provided you detailed responses regarding it. We regret your on-going unhappiness with our service. As we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL

I used Orbitz to book a car rental in Italy. I had requested an automatic transmission car. When I arrived at the rental car agency ([redacted]), there was no automatic transmission car available. The person behind the counter said that this happens "all the time" with Orbitz. As a result of there being no car available for me, I missed out on a ride through Tuscany with my family. When I tried to contact Orbitz, their email system would not accept my entry. When I called, I was passed to a customer service representative who spoke very poor English and kept me on the line for 15 mins of international calling time without any helpful resolution. This was an awful, awful experience. Orbitz has no accountability. Would not use this company again. Others should not use for international car rentals.

Dear Ms. Bostock, The Revdex.com has shared your recent correspondence pertaining to refund status for Orbitz...

locator PBORB-331-650-1914.  I appreciate the opportunity to review your account and respond to your concerns. Please know that I have reviewed your account and found that airline ticket number 279-7714490018 was purchased with your account number in ending 0357 on October 5, 2015 at 946P CST and shortly afterwards at 1110P CST the airline ticket was voided because of a name error.  Furthermore, a new ticket number 279-7714541145 was purchased on October 5, 2015 with the correct name with your account ending in 0357.  I also found that Orbitz Customer Relations was assisting with your concerns and had requested for a copy of your account with the charges in reference to ticket number 279-7714490018 on October 30, 2015.  At this time we have not received your account information. Also, a voucher in the amount of $75.00 was issued for you on October 7, 2015.  The voucher number is 5211251.  An email notification was sent to you on October 7, 2015. Ms. [redacted] if you can provide a copy of your account information for the months of October and November, that reflects the charges of $563.96, then I would be happy to further review your account. Sincerely, Luisa [redacted] Orbitz Customer Relations Chicago, IL

November 15, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from the customers complaint she is requesting a refund of the charges sustained due to the cancelation of the flight reservation.Our records indicate on March 24, 2016 the customer self-booked a flight reservation using Orbitz.com for two travelers. The flight reservation was operated by [redacted] Airlines, with flights from Milwaukee, WI to Atlanta, GA departing on October 15, 2016 and returning on October 19, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies. The customer booked one roundtrip ticket with [redacted] Airlines who was the merchant of record, and the companies that charged the customer’s credit card. We hope you understand we have to abide by their rules and regulations.Per the customers confirmation email:Your flight booking is with a low cost airline and can only be changed or cancelled by contacting the airline directly. For convenience, you can select the airline from our online check-in page . Please note that Orbitz may not be advised if you change or cancel your flight with your airline directly, or if the airline makes any changes to your flight schedule. These changes may not be reflected in your Orbitz Itinerary, so please ensure that you also print out any subsequent itinerary change emails you receive directly from the airline.Due to this we advised the customer to contact [redacted] Airlines directly if she is requesting additional compensation. We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2015/08/24) */
Dear Ms. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the confusion on the website regarding the Aerial tram at[redacted]. I appreciate the opportunity to review your account and respond to...

your concerns.
My understanding is that you booked a hotel room for South[redacted] through our site. During the
booking process, we also advertised an aerial tram. You felt that it was not described enough in detail,
as there are two trams, one close to the hotel you were staying at, and also one about one hour away at
North[redacted]. When you booked this, you thought it was the tram that was adjacent to the hotel you were booked at. You contacted us on August 22nd and explained to
our agent [redacted] that this information was wrong and misleading. You stated she was very rude
and was not willing to assist you in refunding the cost.
On behalf of Orbitz, I apologize for the inconvenience and the customer service issues you experienced. I have reviewed this booking and have submitted this information to the appropriate team to have the website updated to show more specifically that the location is North[redacted]. I have also processed a refund for you for $64.00. The refund will go back to your original form of payment, the Mastercard ending in [redacted] Please allow approximately 7-10 business days for the refund to appear on your account.
Ms. [redacted] please be assured that we appreciate your business. We hope to have a future opportunity to restore your confidence in our products and services.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!!! I appreciate you taking the time to respond, refund, and more importantly addressing the misrepresentation of the ride on the website so other people don't run into this issue... Just this morning I tested doing this again and it still shows "Aerial Tram Ride" with no clear indication of the location of the ride!
Thanks a lot!

Dear Mr. [redacted],
Thank you for your follow-up response, and we appreciate the opportunity to address your continued concerns.
Please know that your concerns and your reservation have been thoroughly review, and given every consideration.  We do show the calls generated to our Service Center on February 5th & 6th ; however, we are not showing any calls were generated initiated to our office on February 4th. 
Mr. [redacted], as a travel agency, Orbitz does not hold the funds for the tickets reserved.  The free cancellation period is a strict 24 hour cancellation policy, and once that time period has passed, the airline imposed fare rules are in place. 
We regret your continued disappointment in our services, but we are unable to grant your refund request.  Thank you again for the opportunity to address your concerns.
Sincerely,
[redacted]
Orbitz Customer Relations
Tell us why here...

Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: S-[redacted]
Dear Better Business...

Bureau,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Mr. [redacted] complaint he is requesting a refund for a recent reservation due to the Best Price Guarantee policy and a voucher. We contacted Mr. [redacted] to acknowledge receipt of the Revdex.com complaint.
Our records indicate on February 12, 2016 the customer booked a hotel reservation for a two night stay at the Kaanapali Beach Hotel checking in on March 6, 2016 and checking out on March 8, 2016.
On February 29, 2016, we can confirm that per Revdex.com case number [redacted] the customer was told to call into customer service and provide S-[redacted] which instructed the agent to add $50 in Orbucks and refund $16.50 due to qualifying for a Best Price Guarantee. Our records reflect that the customer called customer service on March 17, 2016 and was not issued the $16.50 refund or the $50 in Orbucks. As of March 29, 2016 Orbitz has issued a refund of $16.50 and has added $50 in Orbucks to Mr. [redacted] permanent account. The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refunds.
We also understand that the customer is requesting to redeem $125 voucher number [redacted] on itinerary [redacted]. We were able to verify the coupon amount and have agree to credit the customer $125 towards itinerary [redacted]. The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refunds.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
       
Sincerely,
[redacted]
Tier 3 Customer Service
Tell us why here...

August 9, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a hotel reservation. We understand from Ms. [redacted] complaint she is requesting to cancel her hotel reservation and receive a refund due to extenuating circumstances.Our records indicate on June 9, 2016 the customer self-booked a hotel reservation for one traveler using Orbitz.com. The customer purchased a one night hotel reservation at [redacted] Hotel Istanbul at the Bosphorus, checking in on August 29, 2016, and checking out on August 30, 2016.Our records reflect that on July 21, 2016 the customer called our customer service to request the cancelation of her hotel reservation. Due to the customers reservation being booked at a non-refundable rate, the assisting agent reached out to the hotel for authorization to refund the reservation. Due to the extenuating circumstances in Istanbul the manager agreed to authorize a full refund of Ms. [redacted] reservation. The time it takes the refund to post to the customer’s account depends on the time it takes the customer’s credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,
[redacted]Tier 3 Customer Service

Dear [redacted], The Revdex.com has shared with us your correspondence...

regarding your recent experience with Orbitz. It is my understanding you are requesting a refund for your reservation to Boston with Orbitz booking number [redacted]. I appreciate the opportunity to review your account and respond to your concerns. On behalf of Orbitz, I would like to apologize for any frustration this has caused you. After further research we have confirmed when you contacted Orbitz on February 11, 2016, to inquire about making a changes or cancellation to your flight reservation the agent you spoke with an agent who advised that you would be able to change or cancel your flight. Unfortunately, per the fare rules placed on the reservation by Delta Airlines no changes or cancellations were allowed; therefore, the information provided to you by our agent was incorrect. Please know as you were provided incorrect information Orbitz has processed a refund in the amount of $444.19 for the reservation, back to the original form of payment. The amount of time it takes to process a refund depends on how quickly your credit card company takes to process refunds. [redacted], we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

Dear Ms. [redacted], Thank you once again for your continued correspondence and persistence.  In my previous response I explained that your reservation was canceled after the courtesy cancellation time period had elapsed; therefore, Orbitz is unable to offer you a refund for the reservation.     We have given this matter every consideration and at the same time, provided you detailed responses regarding it.  We regret your on-going unhappiness with our service.  As we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue.    Your continued interest in Orbitz is appreciated.  Sincerely, [redacted] Orbitz Customer Relations
Chicago, IL

Reserved a flight/hotel package to Los Angeles for July 18 to July 23 of 2016 for 5 people.The total amount was $2080 and the e mail was sent with seats for a [redacted] flight going and [redacted] Air coming back.As of April the charge to the card used was only $1189.Was not sure if the bill was separated so by July when no other bill came we called.First reason was "someone cancelled" the flight part.We told them none from our group did.Then we were told that there is a return flight but not the going flight.So we booked a flight to Los Angeles worth $891.When in Los Angeles we tried to confirm the return flight this time was told there is NONE at all.So the 5 day trip was mostly used to follow up their mistake and ended up paying more for the whole trip as the Orbitz call center finally told us that the $1189 was only for the hotel.What a rip off.It came out as $247/day at a [redacted] whose website advertises rooms for $130.

Complaint: [redacted]
I am rejecting this response because: The information given is not accurate.  I booked for one person for one night on March 8.  There is no Mr. [redacted], so it is no surprise that they were unable to receive contact.  If this was accurate information, then why woul the representatives I spoke to have given me conflicting information to what is being portrayed in this message.  Not only am I asking for a refund from orbitz but also from the hotel do to the fact that the shower did not even work in the hotel.  
Sincerely,
[redacted]

Orbitz is actively engaging in false advertising of their prices. After you have submitted your payment information their website produces a popup that informs you the price has just changed. The naive shopper may think this is because prices just changed while you were entering your info. Not the case at all. Repeated experiments on different days, browsers, devices, etc, all produce the same result. Orbitz (and parent company, [redacted]) is actively engaging in Deceptive Price Advertising to pull in shoppers. Once the shopper realizes it's a better deal they enter all their information, including payment information, and hit submit. Then Orbitz (and [redacted]) tell them "We hate it when this happens... The price of your trip has changed from $994.49 to $1,945.04. Rates can change frequently. Book now to lock in this price."

August 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear that the customer did not accept our response and/or resolution offered.Per the customers rebuttal he is rejecting the responded due to not being able to book a hotel in advance. We apologize about the inconveniences that the customer sustained while reserving their hotel reservation. We are able to confirm that when the customer was booking the hotel room at the [redacted] Inn Kansas City North two options were offered. On the left there is an option labeled “Pay Online Now” which would be the Prepaid Hotel booking that the $50 rebate would be able to be applied to. On the right there is an option that is labeled “Pay Later”. This option allows the customer to pay the hotel directly at the time of check in. This option is not a Prepaid Hotel booking therefore the $50 rebate is not able to be applied to this type of booking.The customer has one year from the date of the original email to book a Prepaid Hotel booking and receive a $50 rebateWe thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2014/10/27) */
Dear Mr. [redacted]
The Revdex.com has shared your recent correspondence pertaining to the refund along with collection notification from a past ticket purchase. I appreciate the opportunity to review your account and respond...

to your concerns.
From your complaint, you booked tickets on July 15, 2014 for travel on July 23, 2014. This was booked with[redacted] Airlines. The concern is the terms and conditions of the tickets and credits along with the collection agency's dispute. You are attempting to understand the terms and conditions along with why the issue has been placed in collections. You believe that as an on-line travel agency, Orbitz should provide this information in the individual account.
Mr. [redacted] I do understand your concern in this matter; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with terms and conditions associated with ticket bookings along with vendors.
As a travel agency, Orbitz is required to apply the applicable airline fare rules at the exact moment the ticket is issued. The ticket was sold with the understanding that the fare was non-refundable and certain restrictions apply. The booking was made on July 15, 2014 and the primary contact to Orbitz was on July 18, 2014. The courtesy cancellation policy was valid for the first 24 hours after the booking was made; when the contact was made to Orbitz, the policy was expired.
Spirit Airlines has various policies regarding credits for canceled tickets. All airlines charge fees to exchange, and if you needed to change the date of the tickets, fees would apply. According to the documentation, Orbitz contacted[redacted] Airlines and had the call conferenced regarding the changes. Please be advised, all funds collected for the tickets along with the changes were made directly to[redacted] Airlines, not Orbitz.
According to my research, Orbitz did not exchange the tickets on July 18, 2014 for an alternate date. When you contacted[redacted] Airlines to cancel the tickets, after the date change was made, you would have a credit. The validity of[redacted] Airlines credit is 60 days after the cancellation; if the tickets were canceled on July 23, 2014 the credit would expire on September 21, 2015.
Please be advised, all the above conditions along with validity dates are the policy and procedure of Spirt Airlines, not Orbitz.
Currently, Orbitz has received a dispute from the airline and the credit card company for the transaction. Unfortunately, once the issue has been received by collections, Orbitz is unable to suspend the contact and or phone calls regarding the debt. The amount of the debt is the original ticket amount of $668.94, which was charged on July 15, 2014 to[redacted] Airlines.
Although I understand your frustration and dissatisfaction; we are confident that all pertinent information regarding the terms and conditions as well as the cancellation policy was presented to you during the booking process.
Regrettably, Orbitz is not in a position to compensate for any additional expenses due to the situation presented.
Mr. [redacted] I understand this may not have been the answer you were looking for; we appreciate your business and hope you will provide us with a potential opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There response only stated the terms and conditions of both Orbitz and[redacted] and can care less how we were treated as customers.[redacted] Airlines gave us false information on the phone and were treated terrible by foreign phone operators. I am completely over this experience and will never use Orbitz or[redacted] Airlines ever again.
Final Business Response /* (4000, 9, 2014/11/05) */
Dear Mr. [redacted]
Thank you for your reply. I am sorry you are disappointed with my previous response and regret your perception that it was not empathetic to your circumstances.
As I have stated previously, the booking was made on July 15, 2014 and the primary contact to Orbitz was on July 18, 2014. The courtesy cancellation policy was valid for the first 24 hours after the booking was made; when the contact was made to Orbitz, the policy was expired.
Orbitz did not exchange the tickets on July 18, 2014 for an alternate date.
The validity of[redacted] Airlines credit is 60 days after the cancellation; if the tickets were canceled on July 23, 2014 the credit would expire on September 21, 2015.
All the above conditions along with validity dates are the conditions set by the airline, Sprit, not Orbitz.
We have given this matter every consideration and at the same time, provided you detailed responses regarding it.
As this is not an Orbitz error, we are unable to provide recompense in this regard.
Mr. [redacted] thank you for the opportunity to revisit your situation. We do value your business and hope to have a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns.
We apologize again for any confusion with the airline imposed schedule change that occurred, and that the change was not updated via your “My Trips”.  We understand there was inconvenience associated with the confusion, but the flights were utilized, and as the time difference was still within boarding times of the original flight, we are unable to grant your compensation requests.  A $50 future travel voucher has already been issued, and we do hope that you do decide to utilize the voucher in the future.
Ms. [redacted], we apologize again for your continued disappointment.
Sincerely,
[redacted]
Orbitz Customer Relations




Tell us why here...

Initial Business Response /* (1000, 5, 2014/10/14) */
Dear Mr. [redacted]
The Revdex.com has shared your recent correspondence pertaining to your hotel experience. It is my understanding that you contacted the hotel property and requested late check-in; however, they...

classified you as a "no show", but also stating a reservation was not confirmed for you.
Mr. [redacted] I will be happy to review and address your concerns; however, I am unable to locate the booking in question with the email address provided. If you could please forward your Orbitz record locator and the email address used to reserve the booking in question, I will promptly address your concerns.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Orbitz Record Locator[redacted]
Final Consumer Response /* (4200, 11, 2014/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm sorry but I do not wish to speak with anyone else about the matter. Since my method of payment was Paypal, they were unable to retrieve any funds from Orbitz. I have already spoken to them about this and unfortunately they were not able to provide any refunds based on it being a "Non-tangible" transaction. I originally reached out to Orbitz but was unsuccessful at reaching any sort of agreement "over the phone."
Final Business Response /* (4000, 13, 2014/10/21) */
Dear Mr. [redacted]
Thank you for your follow-up response, and I appreciate the opportunity to address your continued concerns.
Please know that I have contacted the Holiday Inn Express & Suites Dallas West on your behalf and spoke to the manager. They have advised that you had a guaranteed room for late arrival. Your reservation was confirmed in their system, and they had already assigned you a room number. They have advised that they were not soldout on October 4, 2014, and would have issued your room upon your arrival.
Mr. [redacted] unfortunately we cannot verify what occurred with the property, but the Holiday Inn has advised that they had a room ready for your arrival, but they have no information that you ever arrived at their property. They have declined your refund request and Orbitz will be charged in full for the booking. I wish that I could offer you a more favorable response.
Sincerely,
[redacted]
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/02/06) */
Dear [redacted]
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you further. I understand you confirmed a reservation on our website. However, the reservation was confirmed for the...

incorrect dates. You would like the money charged to changen the ticket refunded, as you are claiming this was an error caused by the website. I appreciate the opportunity to review your account and respond to you. On behalf of Orbitz, I sincerely apologize for the disappointing experience.
After reviewing your account, I show your reservation confirmed for travel on April 2, 2014. At Orbitz, we understand the importance of our website displaying accurate information during the booking process. To ensure the accuracy of our site, we keep website logs of our customers booking process. I have checked the logs of your booking process, and it does show your search and confirmation page was for February 14, 2014. Once the reservation was completed, the flight details were also viewable on the website under your "MY TRIPS." I have attached a screen shot of the website recapping the flights, and dates given during the booking path.
I do empathize with your situation, but as a travel agency, we are required to follow all airline rules and restrictions. As we are not showing this was a website error, unfortunately, will are unable to refund the penalty fees charged to change the ticket.
[redacted] I wish that I could offer you a more favorable response. We appreciate your business, and we look forward to serving you in the future.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL