American Airlines

Complaint: [redacted] I am rejecting this response because: no resolution was offered to me at allNo further communication has been made to me by American AirlinesNor have they refunded me my money Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:My concerns were not adequately or TIMELY addressedThe dates on your letter where you claim to have "wrote" me on April 22, 23, 27, and May of were in fact MY RESPONSES to seemingly automated emails from your organizationA summary of my emails are included belowOriginal copies of my emails are also attached for your reference.Furthermore, in your letter where it states "We advised that anytime make a voluntary change to their itinerary, there is a charge associated with the ticket changeHowever, there may also be an additional fare collection necessary as the fare may have to be recalculated." is in fact falseThis organization's TERRIBLE customer service and lack of TIMELY response (as evident by THIS January 4, follfor an April complaint, almost NINE MONTHS later) is more than egregiousI am STILL waiting for a resolution to my complaint filed NINE MONTHS AGO!!!April 22, 4:pm- In this email was FINALLY sent AFTER I contacted your organization AGAIN because NO ONE had followon my concernsIn this email the representative asked for flight information so she can review my ORIGINAL complaint!April 22, 4:pm - In this email I responded with my flight information.April 23, 10:27am - In this email I told your representative that I was not available when she originally called at 6:19pm on April 22nd (the previous day) and I did not receive another call back an hour later as she stated in her voicemail (I also have a saved copy of the voicemail).April 23, 5:09pm - In this email I am following up with the representative after a VERY RUDE conversationDuring the conversation I was put on hold for an EXORBITANT amount of time while waiting for the "supervisor" [redacted] to take my callMy call was eventually disconnected by the VERY RUDE representativeI called back and I was told [redacted] will contact meIn the email I stated if [redacted] is unavailable, I would like to speak with her supervisorAs of now, NINE MONTHS LATER, I am STILL waiting for the follcall.May 1, 11:am - In this email I told the representative that I AM STILL WAITING for a follresponse from the supervisorAlso in this email, the representative states that my complaint was CLOSED as "NO RESPONSE"HOW was the complaint closed with "NO RESPONSE" if I have MULTIPLE emails of my RESPONSES?May 3, 6:19am - Your letter states that your organization representative "wrote" to me on May 3rdThe May 3rd correspondence was a separate issue that I made your company aware of when I witnessed an American Airlines flight attendant ASSAULT another passengerIn this email I stated the phone representative was obviously unconcerned and had an acrimonious disposition (an obvious pattern for your organization) During THAT call I asked for a Director and the phone representative sarcastically gave me the CEOs nameWhen I asked for his contact information, she ENDED MY CALL!!!Regards, [redacted] Regards, [redacted]

Passenger has been contacted under case number [redacted] on May 14, See attached

Complaint: [redacted] I am rejecting this response because:They've never responded to my complaint other than to say they have responded to my complaintThe issue at the core of this filing has meber been addressedThey are dodging it now just as they did when accusing me of trying to scam them Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Their representative called me and I explained the entire issue to her again, then she said that she can't help with anything besides making a personal apologyI asked her who I can speak with that can reprimand the employees involved and reimburse meShe said that she might be able to refund $dollars and wanted me to promise to accept it before she would check if she could do thatWhen I did not accept the $200, she got belligerent and frustratedShe refused to let me speak with someone that could fully address this event and then said "ok I am hanging up" and hung up on me! I would definitely not consider this to be an adequate response by any meansThe issue was never resolved and I still believe that I am due compensation to rectify this Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on June 2, See attached

Complaint: [redacted] I am rejecting this response because: AA has not addressed my original complaint and their assertion that the issue was addressed over the phone is false Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not been contacted regarding a resolution Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on February 26, See attached

Passenger was contacted under case [redacted] on February 21, Please see attached

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The company has not contacted me to address this issue at all

Passenger has been contacted under case number [redacted] on August 12, and case number [redacted] on August 13, See attached

Complaint [redacted] I am rejecting this response because: Let me be very clear when I say that American Airline didn’t not try to solve this issue at the time of the damage nor are they trying to resolve it nowThe ironic thing about it is if they will do this to a soldier they will do this to any customerI flew from Italy with this bag as a carryon with no problems just to arrive at the airport in the states and be told as we were boarding the flight that I couldn’t bring my bag onI was told it would they didn’t have room but when I got on all the compartment were emptyThey lied and the same thing is happening now when they state that they tried to make a good faith effort to resolveIf that was the case then why did it take almost months for them to reply? This is just an attemp by American Airline to get a good rating with the Revdex.comI’m WARNING all soldiers past and present not to trust that American Airline is here to serve you because they didn’t serve me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The response continues to be incomplete.Yes, I have finally received my bag.AA has still not addressed the issue of a refund related to my August 30, reservations made in December While I have received an email from [redacted] dated March 6, she has not confirmed the status of that issues I got a separate notice that the flight had been changed from arrival in Portland ME to arrive in Manchester but I do not know what that is about? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I was never contacted by American Airlines and no resolution was achieved. Regards, [redacted] ***

Passenger has been contacted under case number [redacted] on May 13, See attached

Passenger has been contacted under case number [redacted] and explanation has been given

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at [redacted]

Complaint: [redacted] I am rejecting this response because: I have not spoken with anyone that has resolved my issue I have not received correspondence from the email address where they direct complaintsI tried to escalate my complaint to a regional supervisor and was not given contact information for anyone above the basic representative I spoke to over the phone I had to keep calling the 1-number which was not the complaint department I was told they don't have live people you can talk to & complaints can only be emailed The only response I received from my email was a generic automated response stating they received my complaint My issue has not been resolved & I reject the companies position that it has been Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: They didnt do anything Regards, [redacted]