American Airlines

Complaint: ***
I am rejecting this response because: American Airlines continues to show they do not value me as a customer and just continue to play the "here is a $refund" instead of realizing that they are still making me pay for something I didn't receiveI booked a first class ticket and did not get to fly first class because of their "policy" and "their rules"They continue to show they don't care about this situation and you can tell they have years of awful responses at their disposal probably from providing years of awful service to many other unfortunate customers duped by their policiesI'm afraid we will never find an acceptable solution, I will instead go out of my way to never fly American again and will gladly share this experience on Social Media for years to come. I would like to thank the Revdex.com for their help in this issue but unfortunately American is never going to make this right
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They did I was refunded
Regards,
*** ***

Passenger has been contacted under case number ***
on July 13, See attachedPassenger was also contacted by phone on July 31,

Passenger was contacted under case *** on 1/5/2018. see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on July 20, See attached

Complaint: ***
I am
rejecting this response because: they said basically that things happen! And feel that its just too bad it happened! I don't accept this answer! They moved my seat separate from my wife and its NOT what I paid for! The man attacked me and they did NOTHING!!!
Regards,
*** ***e

Complaint: ***
I am
rejecting this response because:American airlInes has taken almost years to respond to this They changed my flight where I was then forced to stay overnight and had extra expenses due to it They responded Basically saying too bad Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company did respond but accepted no wrongdoing nor offered any explanation or compensation for what happened
Regards,
*** ***

Passenger has been contacted under case number *** on January 19, See attached

Complaint: ***
I am rejecting this response because: I never heard anything from American Airlines.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is unsatisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for following upWe did finally get the tickets vouchersI will not believe they can be used though until I actually
try to book a flight. I really do not trust the airline with all the phone calls I had to make
Regards,
*** ***

Passenger was contacted under case *** and resolution offered and policy upheld

Passenger has been contacted under case *** *** on February
16, See attached

Passenger has been contacted under case number *** on May 26, and case number 1-on June 11, See attached

Complaint* ***
I am rejecting this response because:There were no weather issues! We had to fly to a different city to rent a car all because they were running behind scheduleThat was the only option for us to make it to work on time.
Regards,
*** ***

Complaint:
I am rejecting this response because:
I did not voluntarily change my travel scheduleThere were thunderstorms sweeping across the country that was grounding flights in numerous citiesMy grievance with American Airlines is the company is not taking into consideration that my travel plans were thwarted not due to my own desires but because of the weatherI can not control the weatherHowever, American Airlines has complete control in treating customers with dignity and respect when travel plans are thwarted beyond a customer's controlI am not asking for a refund, just a simple waiver of the change feeFor a company that makes billions a year and now has a permanent corporate tax break, I think my request does little harm to the bottom line
Regards,
*** ***

Passenger has been contacted under case number *** and resolution has been offered

Passenger was contacted under case *** on February 3, 2018. Please see attached