Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand the pricing changes all the time Yet when I looked back online it was showing the lower price, why did I have to pay the higher price when it was showing lower onlineI also think I should've gotten an answer faster for the coupon, that also upset meThere was no reason for it to take that long.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have obtained and attached a copy of the confirmation that Expedia has requested in their response to my complaint ***Supporting documentation redacted by Revdex.com staf*Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The refund amount is lower than what I was advised I would be receiving back by different representativesThey advised my refund would be $300+ dollars for this nights stayI want the full amount refunded to me, if we were on a recorded line please check the transcripts and verify the communications I received from the representatives Sincerely, [redacted]
June 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on May 8, 2015, Mrs [redacted] booked a one-way flight from Houston, Texas to StLouis, Missouri, traveling on May 19, We understand from Mrs [redacted] complaint that she arrived at the airport on May 19, 2015, and was informed that her as her ticket could not be locatedShe stated that the ticket had been changed from [redacted] to [redacted] On May 4, 2015, we contacted [redacted] on Mrs [redacted] behalf to inquire about her ticketWe were told that her flight had been delayed over a half hour which would have caused a misconnectionAs a result, they agreed to offer Mrs [redacted] a full refund to her original form of paymentShe can expect her refund to arrive in her account in seven to ten business days per [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
January 29, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an Expedia Price Guarantee price difference Our records indicate that on January 17, 2017, Mr [redacted] or an authorized user of his account purchased a non-refundable, round-trip ticket via Expedia.com, departing on April 6, 2017, from San Diego, California, travelling to Chicago, Illinois, and returning on April 9, 2017, via American Airlines itinerary [redacted] We understand from Mr [redacted] complaint that he found a lower price via United Airlines in the amount of $and is requesting a refund of the difference Upon receipt of Ms [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on January 25, 2017, Mr [redacted] contacted Expedia’s customer service department via email regarding a lower rate he found on United Airlines and requested a refundOur representative advised Mr [redacted] via email that prices are subject to change and are not guaranteed until the purchase is complete After further researching this issue, we can confirm that Mr [redacted] brought this matter to our attention again on January 27, 2017, and requested a refund a refund of the difference in price againOur representative advised Mr [redacted] that Expedia’s Best Price Guarantee must be filed via Expedia.com within hours of the original purchase The following rules and regulations are associated with Expedia’s Best Price Guarantee: · Expedia's Price Guarantee covers flights, hotels, vacation packages, cruises, rental cars, and activities What it meansIf you find a cheaper, identical flight, vacation package, cruise, rental car, or activity within hours of booking, or a cheaper, identical hotel up to days before your standalone hotel chedate, we'll refund the difference and give you a USDExpedia travel coupon Before you submit your claim, answer the following questions: · Did you book your flight, vacation package, cruise, rental car, or activity on Expedia in the last hours? · Standalone hotel bookings only: Is today's date at least days before the chedate? · Are the travel / sail dates the same? · Did you find the lower price on a website in English? · Is the lower price quoted in US dollars? · Is the airline or cruise line the same? · Is the room type or fare class the same? · Is the cancellation policy the same? If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to: Have your itinerary number ready Fill out our Price Guarantee Application Submit your claim Based on the above, Expedia is unable to honor Mr [redacted] refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Revdex.com: Since all of the conversations were recorded by Expedia, they can listen to any and all voice conversations between me and their representative and hear that I was told that JetBlue owns the rights to the flights not Azul AirlinesMe being a customer and Expedia being the lliason between the purchase it was their responsibility to notify me of any additional travel needs such as passport or TOURISTIC vsa which they did not which is offense #1, secondly if JetBlue doesn't own rights to the flights why would their employee tell me that that's is not acceptable because now when I want to change my trip their saying I have to use Azul Airlines which does not service the NYC district of the USASo basically I'm completely out of my money which to me is bogusI just want my money back or them to fund me my money to a new travel destination with no further chargeAny other response isn't helpfulI have days before my travel and I don't have a place to go because my money is practically in limboI want a Expedia credit for all of what I paid to where ever I want, or my money back or somethingTheir employee lied to me and me trusting them because their suppose to be a credible source bow their saying they can't honor what he told meSo what am I to do?I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meSincerely, [redacted]
September 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
April 27, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate the on March 3, 2017, Ms [redacted] or an authorized user of her account purchased two one-way tickets online via Expedia.com, departing on April 13, 2017, from Newark, New Jersey, via United Airline itinerary and returning on April 16, 2017, via Spirit Airline itinerary [redacted] We understand from Ms [redacted] ’s complaint that she claims that she cancelled her reservation within hours and assumed her entire reservation was cancelled, and is now requesting a refund for the ticket that was not cancelled Upon receipt of Ms [redacted] ’s complaint, we investigated the issues which were brought to our attentionWe can confirm that on April 18, 2017, Ms [redacted] contacted Expedia’s customer service department to get assistance with her reservationMs [redacted] advised our representative that she cancelled her reservation within hours of bookingAt that time, our representative advised Ms [redacted] that her United Airline reservation was cancelled and her Spirit Airline flight was not cancelledOur representative contacted Spirit Airline and advocated on Ms [redacted] ’s behalf to see if they would allow a refundOur representative was advised that Ms [redacted] was listed as a “No Show” and they will be following their cancellation /change policy Prior to purchasing the reservation, Ms [redacted] was provided with the airline’s rules and regulations associated with her reservationThe following rules and regulations pertaining to cancellation were provided to Ms [redacted] , both at the time of booking and on the Expedia.com email confirmation of her travel itinerary: "Tickets are nonrefundable.” · Your roundtrip flight consists of two one-way fares which are subject to their own rules and restrictionsIf one of your flights is changed or cancelled, it will not automatically change the other flightYou may incur a penalty fee for each flight for additional itinerary changes Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersSpirit Airline was the operating carrier on the itineraryWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies Based on the above, Expedia is unable to honor Ms [redacted] ’s refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
May 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refundOn April 18, we received the receipt of her Revdex.com complaint Our records reflect on April 13, 2016, the customer self-booked a hotel reservation, using Expedia.com The hotel stay was at the Ocean Dunes Resort & Villas, chedate April 14, 2016, check-out date April 16, The customer is stating that once she arrived at the hotel, it was not what it looked like online Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on April 14, 2016, the customer contacted Expedia, advising the hotel was not clean and has no power in part of the room Our agent contacted the hotel, who advised they will refund the customer for the unused nights; however will be charging her for the first night stayOur agent advised the customer, she agreed Expedia regrets any inconvenience that may have occurred and would like to assure you that your business is important to us We appreciate the opportunity to address this issueAs a one-time courtesy, Expedia will refund the customer in the amount of $ The timeframe will be to business days We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
February 18, 2018Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of the credit of the reservation.Upon further investigation we have deactivated the $coupon offered to you and issued a refund of $to the original form of paymentWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Alene W***Corporate Customer Service
July 20, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an activity reservation We understand Mr [redacted] is requesting a refundOn July 19, 2017, we received receipt of the Revdex.com complaint Our records reflect on June 4, 2017, the customer self-booked an activity reservation for a 1-Day Admission Ticket- [redacted] Hollywood, via itinerary number [redacted] The customer is stating that they encountered a site error while booking the reservationThe customer is stating that they booked for [redacted] Orlando and not for [redacted] Hollywood Upon further researching this matter, we can confirm on June 16, 2017, the customer contacted Expedia via emailThe customer advised that they encountered a site error while booking the reservationThe customer advised that they purchased the correct reservation directly with the vendorThe customer requested the refundExpedia advised that the reservation was nonrefundable Expedia contacted the vendor on behalf of the customer; they advised that they will not authorize the refund Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, activities, and airlines and is subject to the rules and restrictions of those providersWe do not set any policies related to refundsWe hope the customer understand that we must adhere to the policies of the vendor in this case Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of UseThe Expedia’s Terms of Use explicitly state as follows: The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia CompaniesExpedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there formExpedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages Based on the above, Expedia is unable to honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:The issue is not the creditThe issue is that I could not use the credit and get the fair advertised by Expedia.comBasically, when I tried to use the credit, I was told the airfare was not the one on the website, but it was $higherIt is not a hard concept to understand, but Expedia for some reason does not seem to get it.Sincerely, [redacted]
June 23, Revdex.com Station Drive, SteDuPont, WA Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs [redacted] We regret to hear the customer did not accept our response and/or resolution offeredWe understand Mrs [redacted] is requesting a refund of one night stay at the hotel The [redacted] & Spa All InclusiveMrs [redacted] used our online system to book her packageWhen Mrs [redacted] selected the hotel from the search result page and before choosing the room type; all the hotels’ policies were displayed which includes that guests staying on Saturday night may need to change unitsWe have attached a screenshot of this information displayed on Expedia.com upon selecting the hotelAll the hotel’s terms and conditions were displayed again before payment submissionAs a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellMrs [redacted] agreed to the terms and conditions and the details of the hotel reservation upon submitting the payment.Unfortunately, we are unable to offer a compensation for the inconvenience of changing the unit as this was the hotels policyWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Linda L [redacted] Tier Customer Service
September 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding hotel reservations We understand the customer is disputing the amount quoted and charged for three recent itinerariesOn September 11, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on July 29, 2015, the customer booked three hotel itineraries via phone with an Expedia representative; itinerary # [redacted] , itinerary # [redacted] , and itinerary # [redacted] All three itineraries were booked for the [redacted] Kansas City, MO Near [redacted] in Kansas City, Missouri, checkion August 2, and checking-out on August 14, Itinerary - [redacted] was for three rooms totaling $2470.50, Itinerary - [redacted] was for one room, totaling $791.28, and itinerary - [redacted] was for eight rooms, totaling $ While we were unable to confirm the quoted amount at the time of booking, Expedia is willing to issue a refund of $as an offer of good-faith A refund in the amount of $was issued on September 11, to the original form of paymentThe time it takes to post to the account is dependent on the bank’s standard refund timing We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
October 23, Revdex.com Expedia.com – Dallas and Northeast Texas Complaint Department Re: Expedia Case #: O- Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is responding to the consumer complaint from Volkan Yetmisbir (Revdex.com complaint #12426256) regarding the customer service issues After further researching MrYetmisbir’s complaint, we are unable to pinpoint or find the exact recording as well as a supervisor contact case related to the information provided on the complaint At this time, we are requesting MrYetmisbir submit the itinerary number and or the email address used to book the reservation related to a $charge We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel Anderson Corporation Customer Service
October 25, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting to change the flight times or a refundOn October 24, 2016, we received receipt of the Revdex.com complaint Our records reflect on October 23, 2016, the customer self-booked a flight reservationTravel is on Delta Airlines, departing November 17, 2016, from StLouis, Missouri to Bozeman, Montana; returning on November 24, 2016, from Bozeman, Montana to StLouis, MissouriItinerary number: [redacted] The customer is stating they encountered an error while booking the flight reservationThe customer is stating they entered a specific flight times; however the flight time are different Upon further researching this matter, we have no record the customer contacted Expedia Expedia was able to review the customer’s booking session that was made on October 23, The customer selected the Expedia Bargain Fare and our site did advised the customer that the flights are schedule to depart sometime between 6am and 10pmExact flight detail will be available in the customer’s itinerary after the booking Our site did advise the customer that the ticket was nonrefundable, non-transferable and cannot be canceled or changed Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution Delta Airlines is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia Expedia must adhere to the airline policyExpedia cannot honor the request to change or refund the ticket Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
August 22, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand [redacted] is requesting a refundOn August 14, 2017, we received receipt of the Revdex.com complaint Our records reflect on August 13, 2017, the customer self-booked a hotel reservation at the Red Roof Plus Nashville North-Goodlettsville with a chedate of August 13, 2017, and a check-out date of August 14, 2017, via itinerary number [redacted] The customer is stating that did not receive the confirmation for the reservation and rebook the reservation; however the customer has not received the refund for the original reservation Upon further researching this matter, we can confirm on August 14, 2017, the customer contacted Expedia requesting to cancel and process the refundExpedia advised that the reservation was nonrefundable and contacted the hotel on the customer’s behalfThe hotel authorized the refund Expedia processed the refund of $to the original form of paymentIt typically takes 3-business days for the refund, such as this, to appear on the account Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope you understand that we must adhere to the policies of the hotel in this case We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
May 30, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the car reservation insurance refund request Our records show on April 25, Ms [redacted] self-booked an Expedia.com car reservation via booking number [redacted] , with the same day pick up date plus car insurance in the amount of $The customer is requesting a full refund of the insurance paid due to car vendor also charged her for insurance Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterA refund in the amount of $was processed back to the original form of payment for the unused car insurance purchasedAs full refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: the point of me reporting the company is because there are things they advertise that are CLEARLY misguidedYou advertise best price guaranteed as well as a 24-hour difference people would get should the price on your site change in that time frame that the initial flight was bookedWhen I wrote the company regarding the other price I found that was lower, NOT only did they write me stating all these stipulations as to why I supposedly would not get the credit because of the best price guaranteed, but they went and changed the price to a dollar less than what I TOLD them it was on the other site AND made sure to respond to me AFTER the hour to where I could not get that 24-stipulation they had! So clearly they realized they DID NOT have the best price guaranteed regardless to the dumb stipulations they claim as to why I would not get the best price guaranteedYou want to tell me I don't get the credit then fine but THEN you go and change the price to THAT LOWER PRICE I TOLD YOU about??? That is completely shady and truly unethical because Expedia was completely wrong for thatIts funny how I complain THEN I get numerous emails from them asking about my experience yet they haven't cared in the past few years I HAD been booking with them nor when I called to complain TWICE about anything did they care to make sure their customers were satisfiedRegardless, I will NEVER book another trip with your company and I have several trips plannedI will make sure my account is deleted from Expedia because I want NOTHING to do with advertising and lying and making up crap when they KNEW they were wrong for what they didSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand the pricing changes all the time Yet when I looked back online it was showing the lower price, why did I have to pay the higher price when it was showing lower onlineI also think I should've gotten an answer faster for the coupon, that also upset meThere was no reason for it to take that long.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have obtained and attached a copy of the confirmation that Expedia has requested in their response to my complaint ***Supporting documentation redacted by Revdex.com staf
*Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The refund amount is lower than what I was advised I would be receiving back by different representativesThey advised my refund would be $300+ dollars for this nights stayI want the full amount refunded to me, if we were on a recorded line please check the transcripts and verify the communications I received from the representatives Sincerely, [redacted]
June 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOur records reflect that on May 8, 2015, Mrs [redacted] booked a one-way flight from Houston, Texas to StLouis, Missouri, traveling on May 19, We understand from Mrs [redacted] complaint that she arrived at the airport on May 19, 2015, and was informed that her as her ticket could not be locatedShe stated that the ticket had been changed from [redacted] to [redacted] On May 4, 2015, we contacted [redacted] on Mrs [redacted] behalf to inquire about her ticketWe were told that her flight had been delayed over a half hour which would have caused a misconnectionAs a result, they agreed to offer Mrs [redacted] a full refund to her original form of paymentShe can expect her refund to arrive in her account in seven to ten business days per [redacted] We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] Tier Customer Service
January 29, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an Expedia Price Guarantee price difference Our records indicate that on January 17, 2017, Mr [redacted] or an authorized user of his account purchased a non-refundable, round-trip ticket via Expedia.com, departing on April 6, 2017, from San Diego, California, travelling to Chicago, Illinois, and returning on April 9, 2017, via American Airlines itinerary [redacted] We understand from Mr [redacted] complaint that he found a lower price via United Airlines in the amount of $and is requesting a refund of the difference Upon receipt of Ms [redacted] complaint, we investigated the issues which were brought to our attentionWe can confirm that on January 25, 2017, Mr [redacted] contacted Expedia’s customer service department via email regarding a lower rate he found on United Airlines and requested a refundOur representative advised Mr [redacted] via email that prices are subject to change and are not guaranteed until the purchase is complete After further researching this issue, we can confirm that Mr [redacted] brought this matter to our attention again on January 27, 2017, and requested a refund a refund of the difference in price againOur representative advised Mr [redacted] that Expedia’s Best Price Guarantee must be filed via Expedia.com within hours of the original purchase The following rules and regulations are associated with Expedia’s Best Price Guarantee: · Expedia's Price Guarantee covers flights, hotels, vacation packages, cruises, rental cars, and activities What it meansIf you find a cheaper, identical flight, vacation package, cruise, rental car, or activity within hours of booking, or a cheaper, identical hotel up to days before your standalone hotel chedate, we'll refund the difference and give you a USDExpedia travel coupon Before you submit your claim, answer the following questions: · Did you book your flight, vacation package, cruise, rental car, or activity on Expedia in the last hours? · Standalone hotel bookings only: Is today's date at least days before the chedate? · Are the travel / sail dates the same? · Did you find the lower price on a website in English? · Is the lower price quoted in US dollars? · Is the airline or cruise line the same? · Is the room type or fare class the same? · Is the cancellation policy the same? If you answered "Yes" to all of these questions and wish to receive your refund, then you will need to: Have your itinerary number ready Fill out our Price Guarantee Application Submit your claim Based on the above, Expedia is unable to honor Mr [redacted] refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Revdex.com: Since all of the conversations were recorded by Expedia, they can listen to any and all voice conversations between me and their representative and hear that I was told that JetBlue owns the rights to the flights not Azul AirlinesMe being a customer and Expedia being the lliason between the purchase it was their responsibility to notify me of any additional travel needs such as passport or TOURISTIC vsa which they did not which is offense #1, secondly if JetBlue doesn't own rights to the flights why would their employee tell me that that's is not acceptable because now when I want to change my trip their saying I have to use Azul Airlines which does not service the NYC district of the USASo basically I'm completely out of my money which to me is bogusI just want my money back or them to fund me my money to a new travel destination with no further chargeAny other response isn't helpfulI have days before my travel and I don't have a place to go because my money is practically in limboI want a Expedia credit for all of what I paid to where ever I want, or my money back or somethingTheir employee lied to me and me trusting them because their suppose to be a credible source bow their saying they can't honor what he told meSo what am I to do?I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meSincerely, [redacted]
September 25, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
April 27, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate the on March 3, 2017, Ms [redacted] or an authorized user of her account purchased two one-way tickets online via Expedia.com, departing on April 13, 2017, from Newark, New Jersey, via United Airline itinerary and returning on April 16, 2017, via Spirit Airline itinerary [redacted] We understand from Ms [redacted] ’s complaint that she claims that she cancelled her reservation within hours and assumed her entire reservation was cancelled, and is now requesting a refund for the ticket that was not cancelled Upon receipt of Ms [redacted] ’s complaint, we investigated the issues which were brought to our attentionWe can confirm that on April 18, 2017, Ms [redacted] contacted Expedia’s customer service department to get assistance with her reservationMs [redacted] advised our representative that she cancelled her reservation within hours of bookingAt that time, our representative advised Ms [redacted] that her United Airline reservation was cancelled and her Spirit Airline flight was not cancelledOur representative contacted Spirit Airline and advocated on Ms [redacted] ’s behalf to see if they would allow a refundOur representative was advised that Ms [redacted] was listed as a “No Show” and they will be following their cancellation /change policy Prior to purchasing the reservation, Ms [redacted] was provided with the airline’s rules and regulations associated with her reservationThe following rules and regulations pertaining to cancellation were provided to Ms [redacted] , both at the time of booking and on the Expedia.com email confirmation of her travel itinerary: "Tickets are nonrefundable.” · Your roundtrip flight consists of two one-way fares which are subject to their own rules and restrictionsIf one of your flights is changed or cancelled, it will not automatically change the other flightYou may incur a penalty fee for each flight for additional itinerary changes Please note that Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies, and airlines, and is subject to the rules and restrictions of those providersSpirit Airline was the operating carrier on the itineraryWe hope you understand that we must adhere to the rules and regulations of the air carrier, including their cancellation and refund policies Based on the above, Expedia is unable to honor Ms [redacted] ’s refund requestAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
May 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refundOn April 18, we received the receipt of her Revdex.com complaint Our records reflect on April 13, 2016, the customer self-booked a hotel reservation, using Expedia.com The hotel stay was at the Ocean Dunes Resort & Villas, chedate April 14, 2016, check-out date April 16, The customer is stating that once she arrived at the hotel, it was not what it looked like online Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providers As a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservation This gives Expedia the opportunity to provide an appropriate resolution Upon further researching this matter, we can confirm on April 14, 2016, the customer contacted Expedia, advising the hotel was not clean and has no power in part of the room Our agent contacted the hotel, who advised they will refund the customer for the unused nights; however will be charging her for the first night stayOur agent advised the customer, she agreed Expedia regrets any inconvenience that may have occurred and would like to assure you that your business is important to us We appreciate the opportunity to address this issueAs a one-time courtesy, Expedia will refund the customer in the amount of $ The timeframe will be to business days We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
February 18, 2018Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of the credit of the reservation.Upon further investigation we have deactivated the $coupon offered to you and issued a refund of $to the original form of paymentWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Alene W***Corporate Customer Service
July 20, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding an activity reservation We understand Mr [redacted] is requesting a refundOn July 19, 2017, we received receipt of the Revdex.com complaint Our records reflect on June 4, 2017, the customer self-booked an activity reservation for a 1-Day Admission Ticket- [redacted] Hollywood, via itinerary number [redacted] The customer is stating that they encountered a site error while booking the reservationThe customer is stating that they booked for [redacted] Orlando and not for [redacted] Hollywood Upon further researching this matter, we can confirm on June 16, 2017, the customer contacted Expedia via emailThe customer advised that they encountered a site error while booking the reservationThe customer advised that they purchased the correct reservation directly with the vendorThe customer requested the refundExpedia advised that the reservation was nonrefundable Expedia contacted the vendor on behalf of the customer; they advised that they will not authorize the refund Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, activities, and airlines and is subject to the rules and restrictions of those providersWe do not set any policies related to refundsWe hope the customer understand that we must adhere to the policies of the vendor in this case Furthermore, when finalizing the reservation on Expedia.com, the customer agreed to Expedia’s Terms of UseThe Expedia’s Terms of Use explicitly state as follows: The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Expedia CompaniesExpedia Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death , property damage, or other damages or expenses resulting there formExpedia Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority In no event shall the Expedia Companies, the Expedia Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Expedia Companies, the Expedia Partners and/or their respective suppliers have been advised of the possibility of such damages Based on the above, Expedia is unable to honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:The issue is not the creditThe issue is that I could not use the credit and get the fair advertised by Expedia.comBasically, when I tried to use the credit, I was told the airfare was not the one on the website, but it was $higherIt is not a hard concept to understand, but Expedia for some reason does not seem to get it.Sincerely, [redacted]
June 23, Revdex.com Station Drive, SteDuPont, WA Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Mrs [redacted] We regret to hear the customer did not accept our response and/or resolution offeredWe understand Mrs [redacted] is requesting a refund of one night stay at the hotel The [redacted] & Spa All InclusiveMrs [redacted] used our online system to book her packageWhen Mrs [redacted] selected the hotel from the search result page and before choosing the room type; all the hotels’ policies were displayed which includes that guests staying on Saturday night may need to change unitsWe have attached a screenshot of this information displayed on Expedia.com upon selecting the hotelAll the hotel’s terms and conditions were displayed again before payment submissionAs a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellMrs [redacted] agreed to the terms and conditions and the details of the hotel reservation upon submitting the payment.Unfortunately, we are unable to offer a compensation for the inconvenience of changing the unit as this was the hotels policyWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Linda L [redacted] Tier Customer Service
September 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding hotel reservations We understand the customer is disputing the amount quoted and charged for three recent itinerariesOn September 11, 2015, we contacted the customer to acknowledge receipt of their Revdex.com complaint Our records indicate on July 29, 2015, the customer booked three hotel itineraries via phone with an Expedia representative; itinerary # [redacted] , itinerary # [redacted] , and itinerary # [redacted] All three itineraries were booked for the [redacted] Kansas City, MO Near [redacted] in Kansas City, Missouri, checkion August 2, and checking-out on August 14, Itinerary - [redacted] was for three rooms totaling $2470.50, Itinerary - [redacted] was for one room, totaling $791.28, and itinerary - [redacted] was for eight rooms, totaling $ While we were unable to confirm the quoted amount at the time of booking, Expedia is willing to issue a refund of $as an offer of good-faith A refund in the amount of $was issued on September 11, to the original form of paymentThe time it takes to post to the account is dependent on the bank’s standard refund timing We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Mrs [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
October 23, Revdex.com Expedia.com – Dallas and Northeast Texas Complaint Department Re: Expedia Case #: O- Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is responding to the consumer complaint from Volkan Yetmisbir (Revdex.com complaint #12426256) regarding the customer service issues After further researching MrYetmisbir’s complaint, we are unable to pinpoint or find the exact recording as well as a supervisor contact case related to the information provided on the complaint At this time, we are requesting MrYetmisbir submit the itinerary number and or the email address used to book the reservation related to a $charge We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel Anderson Corporation Customer Service
October 25, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting to change the flight times or a refundOn October 24, 2016, we received receipt of the Revdex.com complaint Our records reflect on October 23, 2016, the customer self-booked a flight reservationTravel is on Delta Airlines, departing November 17, 2016, from StLouis, Missouri to Bozeman, Montana; returning on November 24, 2016, from Bozeman, Montana to StLouis, MissouriItinerary number: [redacted] The customer is stating they encountered an error while booking the flight reservationThe customer is stating they entered a specific flight times; however the flight time are different Upon further researching this matter, we have no record the customer contacted Expedia Expedia was able to review the customer’s booking session that was made on October 23, The customer selected the Expedia Bargain Fare and our site did advised the customer that the flights are schedule to depart sometime between 6am and 10pmExact flight detail will be available in the customer’s itinerary after the booking Our site did advise the customer that the ticket was nonrefundable, non-transferable and cannot be canceled or changed Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policies Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingShould they encounter any discrepancies or have additional questions, we ask that they call us prior to finalizing the reservationThis gives Expedia the opportunity to provide an appropriate resolution Delta Airlines is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card) on this itinerary and not Expedia Expedia must adhere to the airline policyExpedia cannot honor the request to change or refund the ticket Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
August 22, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand [redacted] is requesting a refundOn August 14, 2017, we received receipt of the Revdex.com complaint Our records reflect on August 13, 2017, the customer self-booked a hotel reservation at the Red Roof Plus Nashville North-Goodlettsville with a chedate of August 13, 2017, and a check-out date of August 14, 2017, via itinerary number [redacted] The customer is stating that did not receive the confirmation for the reservation and rebook the reservation; however the customer has not received the refund for the original reservation Upon further researching this matter, we can confirm on August 14, 2017, the customer contacted Expedia requesting to cancel and process the refundExpedia advised that the reservation was nonrefundable and contacted the hotel on the customer’s behalfThe hotel authorized the refund Expedia processed the refund of $to the original form of paymentIt typically takes 3-business days for the refund, such as this, to appear on the account Please note that Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersWe do not own or operate any hotels, nor do we set any policies related to refundsWe hope you understand that we must adhere to the policies of the hotel in this case We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
May 30, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the car reservation insurance refund request Our records show on April 25, Ms [redacted] self-booked an Expedia.com car reservation via booking number [redacted] , with the same day pick up date plus car insurance in the amount of $The customer is requesting a full refund of the insurance paid due to car vendor also charged her for insurance Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterA refund in the amount of $was processed back to the original form of payment for the unused car insurance purchasedAs full refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: the point of me reporting the company is because there are things they advertise that are CLEARLY misguidedYou advertise best price guaranteed as well as a 24-hour difference people would get should the price on your site change in that time frame that the initial flight was bookedWhen I wrote the company regarding the other price I found that was lower, NOT only did they write me stating all these stipulations as to why I supposedly would not get the credit because of the best price guaranteed, but they went and changed the price to a dollar less than what I TOLD them it was on the other site AND made sure to respond to me AFTER the hour to where I could not get that 24-stipulation they had! So clearly they realized they DID NOT have the best price guaranteed regardless to the dumb stipulations they claim as to why I would not get the best price guaranteedYou want to tell me I don't get the credit then fine but THEN you go and change the price to THAT LOWER PRICE I TOLD YOU about??? That is completely shady and truly unethical because Expedia was completely wrong for thatIts funny how I complain THEN I get numerous emails from them asking about my experience yet they haven't cared in the past few years I HAD been booking with them nor when I called to complain TWICE about anything did they care to make sure their customers were satisfiedRegardless, I will NEVER book another trip with your company and I have several trips plannedI will make sure my account is deleted from Expedia because I want NOTHING to do with advertising and lying and making up crap when they KNEW they were wrong for what they didSincerely, [redacted]