June 16, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the Expedia account We understand Mr [redacted] is requesting a refundOn June 8, 2017, we received receipt of the Revdex.com complaint Our records reflect on May 21, 2017, an agent assisted the customer or an authorized user of the account book a one-way flight reservationTravel was on Delta Airlines, departing May 21, 2017, from Atlanta, Georgia to Columbus, OhioThe customer is stating that his Expedia account was hacked and that his Expedia reward points were redeemed for the flightThe customer is stating that he did not authorize the reservation or to redeem the points Upon further researching this matter, we can confirm on May 25, 2017, Mr [redacted] contacted Expedia advising that his account was hacked and that his reward points were used without his authorizationExpedia forward the information to our loyalty team to research and that they would contact the customer Expedia has reached out to our loyalty team; they are still working on the customer’s account and that; they will contact the customer regarding the reward points that were usedPlease note that only the loyalty team can adjust or refund the points to the customer We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because it does not address my core complaint - that Expedia did not notify me at the time I made the reservation that no seat assignments were available that did not require me to pay additional "seat assignment" feesPerhaps Expedia would like to pay those fees and arrange for us to have assigned seats.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Expedia acts as a travel agent, and I assume they get a fee for their efforts.To claim no responsibility for the reservations they facilitate is a dis-service to the patronI feel they were negligent in not informing the client about the non-typical nature of the hotel they are suggestingI made the serious error in thinking Expedia would strive to promote a quality travel package.Buyer beware! Expedia is not interested in the quality of their tripsMy experience is they take their commission, with no loyalty to their customer Sincerely, [redacted]
August 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: A few statements made is not factually correct Expedia did not offered to pay $86, therefore I have never had the opportunity to accept The only amount offered was $56, therefore there is a record of C$being returned as per previous comment On Aug 17, Expedia has also approved an additional C$ Both of these payments are pending I would only agree to closure of this issue when the funds are received Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Expedia should take the responsibility and accept the fact that they failed to inform the customer about cancellationThey should have sent a notification email/text or call to the customer to prevent this incident and not let the customer to complete the first leg of the tripI'm requesting a refund for the amount of the first leg of the flight or the hotel accommodation cost ($488.91) Sincerely, [redacted] ***
June 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint we received was not linked to an account or an itineraryAt this time we are requesting Ms [redacted] please provide an itinerary number and the email address associated to the customer’s accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
June 27, Revdex.com Hotwire – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Ms [redacted] did not accept our response and/or resolution offered After further review of the customer’s complaint, Ms [redacted] stated that she was advised by an agent, due to the airlines cancelation penalties being the same amount of the flight tickets, no refund could be givenWe can also confirm no documentation has been found stated the customer was promised a refund for the car reservation Expedia’s goal is to provide an exceptional customer experienceAs a one-time courtesy a refund in the amount of $for the amount paid for the car reservation was processed back to the original form of payment Expedia continues to stand by our original reply related to the flight reservationSince no requests to cancel the original package reservation were found, any refund requests for the flight tickets must be approved by the airline Again, thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I purchased the tickets from Expedia, I am expecting get the refund from Expedia too My friends traveled with us, Mrs [redacted] ***, Revdex.com ID# [redacted] , got the full refund $for two people I do not see why We had to go thru LAN Air My mom [redacted] filed another Revdex.com claim also So for both of us, we should get $512.40, not just the TAXES When of us were at Buenos Aries Airport, Lan Air agent who gave us the official flight cancellation letter told us that Expedia will refund us Sincerely, [redacted] ***
This is in reference to complaint no [redacted] (status closed)I originally complained against Expedia with Revdex.com a few months back since they refused to cooperate with me and refund me the amount of $On April 29th, Marlon J [redacted] , on behalf of Expedia's Corporate Correspondence Team, replied as shown below: "Please offer our apologies in regards to the misunderstanding with Ms [redacted] ’s reservationWe regret any inconvenience that may have occurred and would like to assure her that every reservation is important to usThe vacation package was canceled and refund offeredAfter further review, we processed a refund of $2,467.30, to the original form of payment on April 29, Please inform Ms [redacted] that the refund will appear in her account in about 3-business days." As a result, I thought the matter was resolved since Bank of America has granted me credit for said amountThe complaint was closed shortly thereafterHowever, on June 15, 2016, I was notified by Bank of America claiming that Expedia refuses to refund the remaining $667.30, and that Bank of America only received a refund for $1,Based on what had transpired, we know that Expedia is maliciously and intentionally misled me, the consumer, and all the other entities involved in this processThe company has reneged on its promise to grant me the full refund of $by withholding $This matter should have been resolved amicably between me and Expedia and definitely should not have taken three monthsI will never, ever, ever, do business with Expedia againI wish everyone knows about the company's shady practices! [redacted] I hereby demand a refund of Expedia for $
July 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on May 28, 2015, the customer booked a reservation which included flight and hotelTravel was with [redacted] and accommodations were at the [redacted] All Inclusive from July 4, 2015, to July 12, We understand from the complaint is requesting compensationUpon receipt of the Revdex.com submission, we were able to verify on July 14, 2015, the customer contacted Expedia regarding his hotel stayMr [redacted] stated the hotel had changed the properties building and their access to the all-inclusive optionsExpedia.com acts only as an independent reservations agent for hotelsIf one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us immediately which enables us to attempt to find a resolution at that timeExpedia relies on our hotel vendors to provide up-to-date and accurate information so we may post this information on our website for our valued customersAs Expedia was unable to verify the content information with the hotel directly, we have processed a one-time courtesy refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to his account depends on how quickly his credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I just checked my credit card account, the said refund is noway to be foundbesides, the email I received indicates clearly that was caused by Expedia, "inconclusive" is baselessI appreciate Revdex.com's help in continue pursuing the case Sincerely, [redacted] **
March 20, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] T [redacted] (Revdex.com case number [redacted] ) regarding a Best Price GuaranteeWe understand [redacted] T [redacted] is requesting a refundOn March 13, 2017, we received receipt of the Revdex.com complaint Our records reflect on March 2, 2017, the customer self-booked a hotel reservation for the Skyline Hotel & Waterpark chedate May 27, 2017, check-out date May 29, 2017, via itinerary number [redacted] The customer is stating they submitted a Best Price Guarantee claim; however Expedia has not provided the customer with an update or a refund for the price difference Upon further researching this matter, we can confirm on March 2, 2017, the customer submitted a Best Price Guarantee claim with an attachment Expedia has reviewed the customer’s attachment that was sent on March 2, The customer’s screen shots do not match apples to applesThe room type and the number of travelers were not includedAddition the cancellation policy is different from what the customer booked The customer self-booked a nonrefundable reservation and the screen shot shows a refundable reservation Expedia offers a Best Price Guarantee PromotionIf the customer finds a lower rate on Expedia or on another U.Sbased website within hours of booking with Expedia, we will credit or refund the difference in priceThe Terms and Conditions for the Best Price Guarantee Promotion states as follows Must be "Apples to Apples" Comparison The Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com Verification of Claims All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnelNor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser – https://www.expedia.com/p/info-other/guarantees We hope the customer understands Expedia cannot honor the request for the refund or the coupon We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
May 31, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] ’s complaint she is requesting a refund of her recently purchased flight reservation.Our records indicate on March 18, the customer self-booked a package reservations onlineThe customers round-trip flights are operated by Ethiopian Airlines are scheduled to depart from Dubai to Cape Town on March 24, and returning from March 31, The customer also purchase a “Package Protection Plan”.On March 20, the customer called customer service and was able to cancel her flight reservationSince customers’ flights were successfully voided, the authorization of $should have been released back to the customer’s cardThese authorizations typically release within 24-hours.If the customer does not see the release of the authorization we ask Ms [redacted] to contact her banking institutionWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Please see attachedIt's clearly states in my email confirmation that I would receive UNLIMITED mileageAlso on my confirmation pageYou own employee thought I had unlimited mileageIt's clearly very misleading advertisementPlease tell me where it was stated elsewhereThis is clearly just unfair practicesA simple apology from you team would have been sufficient, but to defend this is just appallingShould the disclaimer be placed where I can see itVery very misleading.Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I reviewed the reply from the business and I stand by my original complaint To place the offer on one page and submit that to me as proof makes no sense, since that it NOT how the offer is displayed online, and just affirms the company is making claims Sincerely, [redacted]
June 30, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] We regret to hear that the customer did not accept our response and/or resolution offered We have further researched Ms [redacted] ’s complaint (Revdex.com case number [redacted] ) regarding a refund request in association with the room type that was booked on his reservation and, after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Ms [redacted] ’s request of a refund As previously stated, the room type was clearly stated on his itineraries for his review and as he did not contact Expedia pre-stay to discuss any concerns Had he done so, Expedia would have made every effort to make changes to any issue the customer had with his booking He was charged the correct amount for the room type on his itinerary We apologize to the customer for the inconvenience this situation has causedThank you for allowing us to address this matter further ` Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service Expedia, Inc
Complaint: [redacted] I am rejecting this response because: Although, Expedia stated they placed a $travel coupon on my account for my future travel, I purchased a flight and hotel recently and there was no mention of any $traveling coupon.Sincerely, [redacted] ***- [redacted]
June 16, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the Expedia account We understand Mr [redacted] is requesting a refundOn June 8, 2017, we received receipt of the Revdex.com complaint Our records reflect on May 21, 2017, an agent assisted the customer or an authorized user of the account book a one-way flight reservationTravel was on Delta Airlines, departing May 21, 2017, from Atlanta, Georgia to Columbus, OhioThe customer is stating that his Expedia account was hacked and that his Expedia reward points were redeemed for the flightThe customer is stating that he did not authorize the reservation or to redeem the points Upon further researching this matter, we can confirm on May 25, 2017, Mr [redacted] contacted Expedia advising that his account was hacked and that his reward points were used without his authorizationExpedia forward the information to our loyalty team to research and that they would contact the customer Expedia has reached out to our loyalty team; they are still working on the customer’s account and that; they will contact the customer regarding the reward points that were usedPlease note that only the loyalty team can adjust or refund the points to the customer We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because it does not address my core complaint - that Expedia did not notify me at the time I made the reservation that no seat assignments were available that did not require me to pay additional "seat assignment" feesPerhaps Expedia would like to pay those fees and arrange for us to have assigned seats.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Expedia acts as a travel agent, and I assume they get a fee for their efforts.To claim no responsibility for the reservations they facilitate is a dis-service to the patronI feel they were negligent in not informing the client about the non-typical nature of the hotel they are suggestingI made the serious error in thinking Expedia would strive to promote a quality travel package.Buyer beware! Expedia is not interested in the quality of their tripsMy experience is they take their commission, with no loyalty to their customer Sincerely, [redacted]
August 18, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservationAs of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: A few statements made is not factually correct Expedia did not offered to pay $86, therefore I have never had the opportunity to accept The only amount offered was $56, therefore there is a record of C$being returned as per previous comment On Aug 17, Expedia has also approved an additional C$ Both of these payments are pending I would only agree to closure of this issue when the funds are received Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Expedia should take the responsibility and accept the fact that they failed to inform the customer about cancellationThey should have sent a notification email/text or call to the customer to prevent this incident and not let the customer to complete the first leg of the tripI'm requesting a refund for the amount of the first leg of the flight or the hotel accommodation cost ($488.91) Sincerely, [redacted] ***
June 21, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint we received was not linked to an account or an itineraryAt this time we are requesting Ms [redacted] please provide an itinerary number and the email address associated to the customer’s accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
June 27, Revdex.com Hotwire – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Ms [redacted] did not accept our response and/or resolution offered After further review of the customer’s complaint, Ms [redacted] stated that she was advised by an agent, due to the airlines cancelation penalties being the same amount of the flight tickets, no refund could be givenWe can also confirm no documentation has been found stated the customer was promised a refund for the car reservation Expedia’s goal is to provide an exceptional customer experienceAs a one-time courtesy a refund in the amount of $for the amount paid for the car reservation was processed back to the original form of payment Expedia continues to stand by our original reply related to the flight reservationSince no requests to cancel the original package reservation were found, any refund requests for the flight tickets must be approved by the airline Again, thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I purchased the tickets from Expedia, I am expecting get the refund from Expedia too My friends traveled with us, Mrs [redacted] ***, Revdex.com ID# [redacted] , got the full refund $for two people I do not see why We had to go thru LAN Air My mom [redacted] filed another Revdex.com claim also So for both of us, we should get $512.40, not just the TAXES When of us were at Buenos Aries Airport, Lan Air agent who gave us the official flight cancellation letter told us that Expedia will refund us Sincerely, [redacted] ***
This is in reference to complaint no [redacted] (status closed)I originally complained against Expedia with Revdex.com a few months back since they refused to cooperate with me and refund me the amount of $On April 29th, Marlon J [redacted] , on behalf of Expedia's Corporate Correspondence Team, replied as shown below: "Please offer our apologies in regards to the misunderstanding with Ms [redacted] ’s reservationWe regret any inconvenience that may have occurred and would like to assure her that every reservation is important to usThe vacation package was canceled and refund offeredAfter further review, we processed a refund of $2,467.30, to the original form of payment on April 29, Please inform Ms [redacted] that the refund will appear in her account in about 3-business days." As a result, I thought the matter was resolved since Bank of America has granted me credit for said amountThe complaint was closed shortly thereafterHowever, on June 15, 2016, I was notified by Bank of America claiming that Expedia refuses to refund the remaining $667.30, and that Bank of America only received a refund for $1,Based on what had transpired, we know that Expedia is maliciously and intentionally misled me, the consumer, and all the other entities involved in this processThe company has reneged on its promise to grant me the full refund of $by withholding $This matter should have been resolved amicably between me and Expedia and definitely should not have taken three monthsI will never, ever, ever, do business with Expedia againI wish everyone knows about the company's shady practices! [redacted] I hereby demand a refund of Expedia for $
July 31, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a package reservationOur records indicate on May 28, 2015, the customer booked a reservation which included flight and hotelTravel was with [redacted] and accommodations were at the [redacted] All Inclusive from July 4, 2015, to July 12, We understand from the complaint is requesting compensationUpon receipt of the Revdex.com submission, we were able to verify on July 14, 2015, the customer contacted Expedia regarding his hotel stayMr [redacted] stated the hotel had changed the properties building and their access to the all-inclusive optionsExpedia.com acts only as an independent reservations agent for hotelsIf one of our customers has an unsatisfactory experience during their trip, we want to take the appropriate actionWe encourage our customers to contact us immediately which enables us to attempt to find a resolution at that timeExpedia relies on our hotel vendors to provide up-to-date and accurate information so we may post this information on our website for our valued customersAs Expedia was unable to verify the content information with the hotel directly, we have processed a one-time courtesy refund in the amount of $back to the customer’s original form of paymentThe time it takes to post the refund to his account depends on how quickly his credit card company processes refundsWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:They have not offered a solutionThey owe me my money Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I just checked my credit card account, the said refund is noway to be foundbesides, the email I received indicates clearly that was caused by Expedia, "inconclusive" is baselessI appreciate Revdex.com's help in continue pursuing the case Sincerely, [redacted] **
March 20, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] T [redacted] (Revdex.com case number [redacted] ) regarding a Best Price GuaranteeWe understand [redacted] T [redacted] is requesting a refundOn March 13, 2017, we received receipt of the Revdex.com complaint Our records reflect on March 2, 2017, the customer self-booked a hotel reservation for the Skyline Hotel & Waterpark chedate May 27, 2017, check-out date May 29, 2017, via itinerary number [redacted] The customer is stating they submitted a Best Price Guarantee claim; however Expedia has not provided the customer with an update or a refund for the price difference Upon further researching this matter, we can confirm on March 2, 2017, the customer submitted a Best Price Guarantee claim with an attachment Expedia has reviewed the customer’s attachment that was sent on March 2, The customer’s screen shots do not match apples to applesThe room type and the number of travelers were not includedAddition the cancellation policy is different from what the customer booked The customer self-booked a nonrefundable reservation and the screen shot shows a refundable reservation Expedia offers a Best Price Guarantee PromotionIf the customer finds a lower rate on Expedia or on another U.Sbased website within hours of booking with Expedia, we will credit or refund the difference in priceThe Terms and Conditions for the Best Price Guarantee Promotion states as follows Must be "Apples to Apples" Comparison The Best Price Guarantee is available only for exact itinerary matchesFor example, the specific airline numbers, hotel (including room type), ship and cabin category, rental car company and vehicle class, applicable refund policy, and the exact same dates and times of travel or service as booked through Expedia.com Verification of Claims All requests, including receipts, are subject to verification by Expedia.com Expedia.com will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Expedia.com personnelNor will Expedia.com verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith For full terms and conditions of the Best Price Guarantee program, please copy and paste the following URL into a web browser – https://www.expedia.com/p/info-other/guarantees We hope the customer understands Expedia cannot honor the request for the refund or the coupon We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
May 31, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from Ms [redacted] ’s complaint she is requesting a refund of her recently purchased flight reservation.Our records indicate on March 18, the customer self-booked a package reservations onlineThe customers round-trip flights are operated by Ethiopian Airlines are scheduled to depart from Dubai to Cape Town on March 24, and returning from March 31, The customer also purchase a “Package Protection Plan”.On March 20, the customer called customer service and was able to cancel her flight reservationSince customers’ flights were successfully voided, the authorization of $should have been released back to the customer’s cardThese authorizations typically release within 24-hours.If the customer does not see the release of the authorization we ask Ms [redacted] to contact her banking institutionWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Please see attachedIt's clearly states in my email confirmation that I would receive UNLIMITED mileageAlso on my confirmation pageYou own employee thought I had unlimited mileageIt's clearly very misleading advertisementPlease tell me where it was stated elsewhereThis is clearly just unfair practicesA simple apology from you team would have been sufficient, but to defend this is just appallingShould the disclaimer be placed where I can see itVery very misleading.Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I reviewed the reply from the business and I stand by my original complaint To place the offer on one page and submit that to me as proof makes no sense, since that it NOT how the offer is displayed online, and just affirms the company is making claims Sincerely, [redacted]
June 30, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] We regret to hear that the customer did not accept our response and/or resolution offered We have further researched Ms [redacted] ’s complaint (Revdex.com case number [redacted] ) regarding a refund request in association with the room type that was booked on his reservation and, after giving the matter our full consideration, we stand by our previous decision and are unable to accede to Ms [redacted] ’s request of a refund As previously stated, the room type was clearly stated on his itineraries for his review and as he did not contact Expedia pre-stay to discuss any concerns Had he done so, Expedia would have made every effort to make changes to any issue the customer had with his booking He was charged the correct amount for the room type on his itinerary We apologize to the customer for the inconvenience this situation has causedThank you for allowing us to address this matter further ` Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service Expedia, Inc
Complaint: [redacted] I am rejecting this response because: Although, Expedia stated they placed a $travel coupon on my account for my future travel, I purchased a flight and hotel recently and there was no mention of any $traveling coupon.Sincerely, [redacted] ***- [redacted]